Print Button issue... Acrobat won't print

We have one particular machine here at work where Acrobat will not print. You can bring up the Print dialogue box and change all the print settings, but when it comes time to actually print the document, it's like the "Print" button does not work. It is highlighted, but just does not depress. Hitting Enter does not work either. We've tried installing different versions of Acrobat and Acrobat Reader, and the same thing happens, yet other Adobe applications print without issue. OS is Tiger. We've tried Acrobat 6, 7, and Reader 8 & 9.
Is there a preference I could kill which might reset this?

Just saw your post. I've been having similar problems. I've reinstalled the printer, reset the printing system, and still had problems. However, it SEEMS as if I've had some success when I do a "page setup" in Acrobat before going to the print command. Let me know if this helps you.

Similar Messages

Print button issues.

Hello everyone,
In order to 'flatten' our pdf forms so that they cannot easily be modified, we have decided to print all of our completed forms to a virtual .pdf writer. Now, we could have all of our users click file-->print-->select 'cutePDF Writer' from the printer drop-down-->hit OK-->Type in a file name for the new .PDF-->hit OK... but I was hoping that I could make their lives easier by adding a button to do most of this for them.
After scowering the depths of the internet, I found this script that I've added to the click event of a button:
var objPrintParams = event.target.getPrintParams();
objPrintParams.interactive = objPrintParams.constants.interactionLevel.silent;
objPrintParams.printerName = "cutePDF Writer";
event.target.print(objPrintParams);
This effectively handles everything up to 'Type in a file name for the new .PDF' step... but there are some issues.
The first is that some of our users may not have cutePDF installed. As it is, the script doesn't throw an error if the printer does not exist. Without the printer installed, clicking the button seems to have no effect. Both pre- and post-print events fire as if the printing worked, even though it didn't. I would like to have a helpful message for the user, but I can't think of a way to check if it failed. If I could get a list of printers, I could check it before trying to print... but event.target.printerNames(); doesn't work, and that was the only thing that i could find to list printer names.
The second issue is that a message is displayed to inform the users the the document is trying to print. "This document is trying to print..." I get that this is a security measure, but the user is pressing a button called print, and having to click a second time may get annoying. Additionally, if they click no by accident, this response is stored until they restart reader... clicking the print button again does nothing.
Ultimately, I'd like to get rid of this message... but if I can't do that, I'd like for it to show each time that the user presses it, both for consistancy, and to allow them to change their minds without having to close out reader, losing all of the filled fields that they entered.
I know that this might be asking the impossible, but I would appreciate any help with this.
- Scott

In the designer, highlight the print button. On the Object palette locate the presence dropdown (near the bottom of the palette). Change the pressence to "Visible (Screen Only)".

Acrobat won't print, no page selected

Since I upgraded to a new iMac with Mavericks, acrobat (updated to latest version, 10.1.9) won't print anything. I get an error message saying 'the document could not be printed' and then a second message saying 'no pages were selected'. I have tried selecting pages in different ways, and I've tried printing various different pdfs to both my printers (Brother HL2030 and Canon Pro9000). I have the latest drivers on these, which are printing other documents fine, so there's no problem with either the files or the printers.

First let me state that this is my solution on a Macintosh running 10.7.5 and Acrobat Pro X (with all the latest updates).
This problem started for me just this last weekend. I have been to every so-called solution that I could find via a Google search and NONE of these "solutions" even by the self-tagged "experts" work. PERIOD!
I decided to follow one suggestion to install Acrobat Pro 9. However, instead of uninstalling Acrobat Pro X first, I left it installed.
During the initial startup of Acrobat 9 after installation I was offered the option of installing an Extra feature called Adobe PDF Printer which allows me to "Create Adobe PDF files from any application by printing to Adobe PDF Printer". I opted in to that extra.
Once Acrobat Pro 9 had started I tested it using one of the PDF files that had failed to print with the dreaded "No pages selected......" error messages. THE FILE PRINTED AS EXPECTED!
I then decided I would uninstall Acrobat Pro X, but on a whim decided to try to print the same PDF file that had just printed using Acrobat Pro 9 one more time. IT PRINTED!
All I can figure out is that somehow selecting the option to have Acrobat Pro 9 install the option for allowing other applications to create a PDF repaired something within the Mac operating system. Just a guess.
Hope this helps someone.

HP LaserJet 5200 Print Queue Disappears or Won't Print Jobs

This problem has been ongoing for years, and can usually be overcome by either power-cycling the printer or cancelling the queue and reprinting. I have searched for nearly 6 years for a solution to this, but there was never anything that worked so we just muddled through it. But for some reason within the past few days has now escalated to the point that the printer won't print at all.
For starters: we're on Mac 10.8.3. That really shouldn't make much difference, however - as this problem has been around with other computers running older OS as far back as 10.4. Currently, the HP 5200 LaserJet is hooked up to USB (no Jet Direct card) and is shared on the network. No updates have been made (nor are there any available) for 6-9 months at least on the computer or printer. The only consistent part of this issue is that regardless of computer (we have hooked up three of them) the same problem persists at the same workstation (we changed it up today to troubleshoot - see below).
I have performed the following troubleshooting in the past two days:
• Installed and re-installed the printer software three times.
• Reset the printing system in the Print/Fax System Preferences five or six times.
• Power-cycled the printer, deleted the queue and reprinted approximately 30 times.
• Turned off printer sharing and turned on printer sharing to no effect either way.
• Restored the printer to factory settings to no effect.
• Tried running with the 5200 PPD and a Generic PS Printer PPD, no effect either way.
• Hooked the printer up directly to the computer and through a powered USB hub, no effect either way.
• Hooked up four different USB cables, two of which are from computers using printers that are not experiencing any connectivity issues.
• In the HP Utility, when hooked up direct via USB, the Service ID, FW Version, Serial and Product numbers come up as 'unknown'
• In the HP Utility, when hooked up via sharing the HP Utility will not work at all with the printer.
Most of the time I get the error of "Printing-Waiting for printer to become available" when sending a document. It doesn't matter if I send it from TextEdit, Safari, Chrome, or any Adobe program - it doesn't print.
Sometimes the document will act as if it's printing, and the light on the printer blinks - then it disappears without printing. The Print Log from the printer does not show anything being printed.
Prior to this new problem, we had an older 5200 printing exhibiting the same escalated issues. When I went to upgrade the firmware (Firmware date code of 20090716), the computer and printer lost connectivity and the formatter board became damaged. HP replaced our printer with another 5200 - which is now exhibiting the same issues. The new printer carries a Firmware date code of 20071017.
So, under these similar circumstances, upgrading the firmware is not an option as I don't think I can upload to the printer without losing the connection and damaging the formatter board again.
At this point, the printer simply won't print regardless of what I do.
I have moved the printer to another Mac using 10.6.8 and it is currently printing, but that is only a temporary fix. Edit: 3.5 hours later, the printer is exhibiting the same issues, and I am currently SOL on printing anything again.
Any help or suggestions would be appreciated.

Thanks for replying - I was able to print a configuration page from the printer. I am not sure how to send text directly to the printer (assuming you mean by bypassing the print command window) - if someone has this info for a Mac, I can give it a try.
Additionally, I forgot to report the troubleshooting using the HP Utility (which made me think of when dansdaduk suggested printing directly to the printer):
• When hooked up direct via USB, the Service ID, FW Version, Serial and Product numbers come up as 'unknown'
• When hooked up via sharing the HP Utility will not work at all with the printer.
For a long while, I thought it may be something with the printer, but I believe it has to do with a USB connection conflicting in some way on the Mac OS, especially considering that we have had two printers manufactured at two different intervals across several years exhibiting the same issues. It's the only constant that remains, even when hooked up directly and not shared, or hooked up and shared across different computers regardless of the OS.

My printer (HP Photosmart D7360) won't print from my computer.

When I try to print something like an Open Office (.odt) or Word (.doc) document, I get no error message, it just doesn't print. The same thing happens when I try to print out recipes that I've downloaded, or e-mail. When I go to "printer settings" I get a message that says: "No default printer found. Please choose a printer and try again." When I click on OK, I get a screen up that says: "Printer Setup/ Name: (((hi-lited)))HP Photosmart D7300 Series/ Status: Default printer; Ready/ Type: HP Photosmart D7300 Series/Location: USB001/ Comment: (((none)))" Below this are 4 buttons, (Options) (((alone on the left))), (OK) and (Cancel) (((Center right))) and (Help) (((alone on the right))). If I click on the "OK" button, the screen disappears, and nothing else happens. Exactly the same thing happens with the "Cancel" button. The Control Panel/Devices & Printers screen shows the HP Photosmart D7300 series as the default printer. Without questions, I don't know what else to say. This is a great pain in the butt.

Hello @CBJack,
Welcome to the HP Support Forums!
I understand that you're experiencing issues when trying to print from certain programs on your Windows 7 computer to your HP Photosmart D7360 Printer. I would like to assist you today with resolving this printing issue. It does appear that there is a driver conflict occuring on your computer. That may mean that your driver is not correctly installed, or the correct driver is installed but certain programs aren't 'agreeing' with that driver. I will be running you through some troubleshooting steps below to isolate this issue and resolve this issue. Can I please have you follow the steps below.
Step 1: Run HP Print and Scan Doctor Tool:
To start troubleshooting I am going to have you download and run the HP Print and Scan Doctor Tool. This Tool will run on your computer and 'fix printing' issues for you. Should any driver, software, or connection conflicts be found than the HP Print and Scan Doctor Tool will attempt to resolve those conflicts for you. Please click here to download the Tool. Once the Tool has downloaded please run the 'Fix Printing' option under the Tool. Once the Tool has completed please test printing again. Should no issues be found under the HP Print and Scan Doctor, but the printing conflict still occurs, there is likely a driver issue occuring between your printer driver and the programs that you're experiencing an issue printing from. Please proceed with the steps below to resolve this.
Step 2: Alter Driver:
I am going to have you install an alternate print driver on your HP Photosmart. Once the alternate driver is installed I will have you test printing to verify if the issue is resolved.
Click on your Start menu
Select Devices and Printers
In the Devices and Printers folder right click on your HP Photosmart D7360 Printer and left click on Printer Properties
Left click on the Advanced tab
Left click on New Driver
When the New Driver window opens just hit 'next' until you see a list of Manufacturers on the left and a list of Printers on the right.
Select HP as the Manufacturer on the left
Select Deskjet 9800 as the printer on the right. If Deskjet 9800 doesn't appear than select 'Windows Update' on the bottom left and once the update completes you will be able to select Deskjet 9800.
After selecting Deskjet 9800 hit next to complete the New Driver Wizard
Under the Printer Properties window select 'Apply' but don't hit OK
Select the General tab
Rename your printer back to HP Photosmart D7360 Printer
Hit OK
Lastly, right click on your HP Photosmart D7360 Printer one more time and left click on Printing Preferences
Left click on the Paper/Quality tab
Left click on the 'Normal' dropdown for Print Quality on the bottom right and change this to Fast Normal
Hit Apply and OK
Now that the alternate driver is added in please try printing from the programs you were previously experiencing issues with.
Please respond to this post with the result of your troubleshooting. Best of luck!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

I cannot print a shipping label pdf file - there is no print button, and when I choose print preview, the page is blank

I used to be able to print shipping labels from Amazon.com. The label image is a pdf, but on the pdf page there is no print button. When I go to file print preview in the main tool bar, the image shows the file name, but no shipping label.

You can't delete pages with Reader, only with Acrobat.

C6380 Prints everything OK but won't print out emails

Honestly, my succint subject title says it all. I can print anything from OpenOffice, photos, notepad, PDF files, anything from the web but I can't print out my own emails. I have tried turning the printer off and on, and I have tried rebooting my computer. I just downloaded the diagnostic utility from HP and it found no problems. I have a trip planned and I'm trying to print out the airline and hotel confirms and they just won't print.
What to do?
Thanks!

Hi Garfld,
I am providing you few steps to load an alternate driver on your computer and you can try it and check the email printing.
First print the network configuration page form the printer using these steps and note down the IP address:
Setup Menu>>Network>>View Network Settings>>Print Network Configuration Page
Now on your computer click on start menu>> on the start search type run and press enter.
You will be able to see a run box and on the run box copy and paste the command and press enter a black box will open and close quickly.
cmd /c rundll32 printui.dll,PrintUIEntry /if /b "HP C6380 New" /f %windir%\inf\ntprint.inf /r "LPT1:" /m "hp deskjet 990c" && rundll32 printui.dll,PrintUIEntry /y /n "HP C6380 New"
Now if you open the printers folder from start menu on your computer>> control panel>> printers.
You would be able to see the printer icon in there named as HP C6380 New with a checkmark on it and says ready.
Now please right click on it and select properties and select ports tab and you would be able to see the port selected as LPT1(now need to change the port from LPT1 to Standard TCP/IP port).
Once you see the LPT1 port click on add a port, Select Standard TCP/IP port and click on New port and a new box will appear asking to enter the IP address. Enter IP address which you noted down from the network configuration page and click on next and next and finish the wizard. Once the wizard disappears click on apply button available on the ports window and click on general tab and select print test page.
Check if the printer prints the test page fine and if yes try and print your email and check the result.
If the steps helps you please click on Kudos and mark the post as resolved
Although I am an HP employee, I am speaking for myself.

Adding Print Button With Java Script to Print of Different Pages Differently

Hi,
I am in the process of making a form and most of it is done and now I want to be able to print off two of the pages but to different printers, I have one that needs to be printed off on a regular A4 printer and another that needs to go to a label printer. I have both of the names for the printers and I have tried something but it just doesnt do anything at all (this is suggested by adobe I think?)
var pp = this.getPRintParam();
var printamount = this.getValue("Quantity_Boxes");
pp.printerName = "Zebra Technologies ZTC GK420t";
pp.firstPage = 3;
pp.lastPage = 3;
pp.NumCopies = 2*printamount;
this.print();
I tried it without the first and last page and nothing happens, I am useing a shared printer which works when I do cmd + P which the full printer name is Zebra Technologies ZTC GK420t @ User's iMac. (I have also tried putting the full name in aswell)
This is just to test one page so far but is there any way that one button will be able to print off 2 different pages to 2 different printers?
If someone knows how this would be a great help!
Thanks,
Bruce

Thanks for that, I have it working now but it shows the dialog box with no settings changed should i use:
pp.interactive = pp.constants.interactionLevel.automatic ?
Thanks,
Bruce
EDIT:
It printed but only the first page but it printed on the right amount quantity was 2*3 wich was the result of the Quantity_Box value
I want it to print page 3 through the Zebra Printer and have page 2 printed to a different printer, is this possible through one button?

I cannot print from a website using the "print" button nor going to "file" "print preview" (nothing there to preview) then "'print" - nothing prints.

I cannot print from any wetsite as there is no print button. I have tried using the printer icon, also file, print preview then print. Nothing to preview nothing printed. How do I print from a website?????

If this is similar to problems I sometimes have printing -- 1) Only happens on some, not all, websites 2) Printer preview window comes up OK, just shows a blank page -- I can suggest a work around, if not a solution: try turning your page into a PDF. Either install an extension which gives a "Save as...PDF" menu option, or a PDF printer driver (I use bullzip). The problem seems to be with the manner the websites use frames and/or javascript. This work around also handles websites that can't get along with your printer settings and chop off edges.

How do I get the print button to operate ? The print to file is litup but not the print button

The print button on 5.6 is darken out the print to file is not in either case they don't work. I have a new Epson R 3000 that works fine with the Photo program on my iMac pro just upgraded to yosemite but do not think that is the problem. Likely something did or did not do!
len

In your Print Job panel is a pulldown (near the top) called Print to: Set it to Printer instead of JPEG file.

My Photosmart 5512 can copy, scan, print documents, but it won't print web pages

Yesterday, having had problems scanning on my HP Photosmart 5512 All-in-One printer after an HP update, I went to the HP support site and downloaded the most recent driver for my printer. Once it had finished downloading, it automatically went into the installation process. Almost everything ended up working fine except I'm unable to print a web page. I can print from Word and Excel, I can make copies, and I can scan.
I installed and then ran the print and scan doctor, but to no avail. When I looked at the print queue there was nothing there, even though I had made four attempts to print a webpage.
Does anyone there have any ideas? Your assistance would be most appreciated.
Dena Sommer

Thank you for your help! I tried reseting the printing system and removed the printer (as indicated in the instructions); however, when trying to add the printer back on it says, "Unable to communicate with the printer at this time." The printer says that it's connected and the ePrint setting is on... Any suggestions of what to do from here?

HP Officejet 6500A printer is idle and won't print

I have an HP Officejet 6500A all in one printer. I recently moved to a new home, hence new wireless IP address, which I think I have setup correctly as per the print Test page. I also have a USB connected to print, as I hardline as well when at my office desk for heavy workload. The printer says idle, and I cannot get it to print.

Welcome to the HP Community Forum. The easier thing might be to remove the printer software from the computer and then install a fresh copy from the printer's support site. Check and make sure you can download a new copy of the Full Feature Software before you remove the printer program from your computer. You might install the printer to print wirelessly so you know it will set up the new wireless information. Help, Instructions, and examples:Install Full Feature Software – Printer When you connect to the printer's support pages, be sure you grab a copy of the printer's User Guide. You might also take a look at the extensive number of how-to documents and helpful videos. When you see a Post that helps you,Inspires you, provides fresh insight,Or teaches you something new,Click the "Thumbs Up" on that Post. Click my Answer Accept as Solution to help others find Answers.

I just bought an hp6500a printer and my ipad2 won't print. It says it can't find a printer. Does anyone know how to get it to print?

I need help to print. I just bought an hp6500a printer and my iPad 2 says it can't find a printer. My iMac pro is printing to it wirelessly. Help!

Just up late weighing in on this question.
I have a HP6500a. I called for help in setting up the "Air Print" facility from HP itself. 1 800 474 6836 They were great. Its complex but they have a special "Air Print" division. Ask the representative who comes on to be transferred there right away. (Unfortunately I have three conflicting computers on the same Air Print system, so I've been there a few times until everything got sorted out). I thought HP told me to install an HP Air print App on my home screen but right now I can't find it . Guess I got too many Apps! (Oh right there is a search function, but I just tried HP or Air Print and came up empty!).
Good Luck...sorry I don't remember the exact details of setting my unit up, but it does depend upon what ISP you have.

Acrobat won't print to installed printer, only to adobe pdf file

This is a sudden problem, started about a week ago. When I open or download a pdf file - any file - and try to print, the print box reads "adobe pdf." No matter which installed printer I try to print to, the entry flashes back to adobe pdf. This happens in Acrobat 7. I downloaded the newest version of Reader, and it does the same thing. No, the print to file box is not checked. These files can be opened and printed from any other computer in the office, so it's not the files. Using Windows 7 and the printer is HPx476dn. Help?

Hi Maureen,
Can you please elaborate your issue?
Do you want to set a different printer as default printer?
If yes, then please follow the steps in this KB doc. Change the system default printer
Regards,
Aadesh

Acrobat won't print to printer (others will)

This is a strange one. I just upgraded to Acrobat Pro XI Mac. I print to both a USB printer and one on a network. All programs (word and acrobat) print to the USB. But while word documents (and others, such as mail) will print to the network device, the pdf files will not. I suspect this has something to do with the new acrobat print dialog box. Also, when I look to fix a problem, such as two sided printing, it tells me to go through the mac print dialog, but the program discourages that.
John McD

Can you try fix mentioned in the below link and see if this resolved your issue.
http://helpx.adobe.com/acrobat/kb/quick-fix-print-pdf-image.html

Print Button issue... Acrobat won't print

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