Print Jobs are Stuck in the Print Queue

This has been going on for way too long.  It's been happening with Windows 7. It happens with HP Laser jet 500 Pro color Printer. 
Print jobs won't print; but, when you try to delete the print job, it just stays there.    Cancel
does nothing.  Delete
does nothing.    Stopping
the spool via services does nothing. Powering
off the printer then re-powering does nothing.  Rebooting
does nothing.    After everything...still...."1 document pending".   It won't go away.  The only way to fix it is to
delete the printer and re-install.   This is getting really flipping' old!
I have tried print spooler services stop and start. after that its works but some printing
its stuck again. very fedup about it.  i am using Microsoft windows original software. please help me out on it.

Hi,
I also found a HP documentation, you can refer to it and check if it is helpful
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02205477
NOTE
This
response contains a reference to a third party World Wide Web site. Microsoft is providing this information as a convenience to you.
Microsoft does
not control these sites and has not tested any software or information found on these sites.
Yolanda Zhu
TechNet Community Support

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