HP PSC 500.My print jobs do not leave the print queue

My HP PSC 500 has been working perfectly with my relatively new computer with Windows 7. However, now anything I want to print just goes to the print queue and no further. I've printed a test sheet but only from the printer itself. I tried it from the computer but that went to the print queue and no further.
I've deleted all jobs in the print queue and they have gone but still everything goes to the print queue and no further.
I'm really worried this is a computer problem but hope it isn't.

Hello there, Welcome to the Forums! I hope you enjoy your experience
I noticed your post about the wireless connection issue you're having with your Officejet 8600 Plus. As you mentioned, the printer just might need a firmware for starters. There could also be other factors in the printer disconnecting, which I will post a guide to as well.
Getting the Latest Firmware and Product Updates
Printer Does Not Maintain Wireless Connection
I hope this helped you!
Have a great day
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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HTH.

Print jobs slow to leave Mac print queue

Mac laptops running 10.5.6. IP printers added, using LPD with queue of lp. There is a Xerox WCP232, HP Laserjet Series 4/5 and another print queue on the systems. Several presets created as laptops are shared, each preset is configured for a secure print with the users code associated with the setup. When multiple jobs are printed, users notice that the print queue gets backed up and the jobs slowly leave the print queue on the mac. This happens with several laptops. When only one print queue exists, the print jobs go through quickly. This can only be replicated on the subnet which the laptops are used, Xerox cannot replicate the issue nor can other users on the network.

If you have a computer still running 10.5.8 that will likely be ON when you want to print to AppleTalk Printers, you can set up the printers on that Mac, then declare them "Shared" from that Mac.
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Re-Install those printers on your other Macs, using Bonjour Shared @ 10.5computername to Install them. You can print again!
If this solution will not work for you, post your Printer model numbers are readers can help find other approaches to get them going in a "no more AppleTalk" environment.

Print job does not appear in print queue

At first after a restart of my vista computer, printing works fine. Then, after awhile, when I want to print, I can't, and nothing appears in the print queue. The same thing happens to both my HP L7780 and HP C309A.

Download and run this utility: http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e17-1&h_keyword=dg-NDU&ju...
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Print Jobs are Stuck in the Print Queue

This has been going on for way too long. It's been happening with Windows 7. It happens with HP Laser jet 500 Pro color Printer.
Print jobs won't print; but, when you try to delete the print job, it just stays there.    Cancel
does nothing.  Delete
does nothing.    Stopping
the spool via services does nothing. Powering
off the printer then re-powering does nothing.  Rebooting
does nothing.    After everything...still...."1 document pending".   It won't go away. The only way to fix it is to
delete the printer and re-install.   This is getting really flipping' old!
I have tried print spooler services stop and start. after that its works but some printing
its stuck again. very fedup about it. i am using Microsoft windows original software. please help me out on it.

Hi,
I also found a HP documentation, you can refer to it and check if it is helpful
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02205477
NOTE
This
response contains a reference to a third party World Wide Web site. Microsoft is providing this information as a convenience to you.
Microsoft does
not control these sites and has not tested any software or information found on these sites.
Yolanda Zhu
TechNet Community Support

When printing Firefox does not open the Print Dialog window

When printing at our office we often need to print to multiple printers and not just the default printer. When printing in Firefox, however, the print automatically gets sent to the default printer and I do not get a print dialog window. I have reset Firefox's printer options, changed the prefs.js file, and launched Firefox from safe mode to check if an add-on is affecting printing - all to no avail. When I print from Chrome, or (shudder) Internet Explorer I get a dialog box giving me printer options. Your help and responses will be appreciated.

There is a hidden preference to bypass the dialog, but it definitely is not set by default. To check for that:
(1) In a new tab, type or paste '''about:config''' in the address bar and press Enter. Click the button promising to be careful.
(2) In the search box above the list, type or paste '''print.''' and pause while the list is filtered
(3) If you discover a preference named '''print.always_print_silent''' there's your trouble.
Next question would be, where did it come from?! Some possibilities:
(A) A user.js file that overrides prefs.js at startup. See: [[How to fix preferences that won't save]].
(B) A lock file in the program folder. See: http://kb.mozillazine.org/Locking_preferences

Can't print to Lexmark X5270 (printer model is not in the "Print Using" box

I recently purchased this iMac and cannot get the printer installed correctly. It all seems to be going well during the install -- the printer shows connected to USB in the print browser. I select it, but when I go to the "Print Using..." drop down box my model of the Lexmark printer is not there! I tried downloading the driver for MAC OS X from Lexmark, but it is a weird file that the Mac does not recognize ("5200 Series Web Installer...sit") So I select the general driver from the drop down and add the printer. Whenever I try to print something, whether it's a simple text file or a drawing the printer does not respond.
Please help!!
iMAC Mac OS X (10.4.8)

Hi there,
I think you will find that like the Canon BJ's, the Lexmark utility should automatically set to the model of printer you have in the Print Using menu, rather than you having to browse for it. This would mean that the application to do this would have to be installed and preferably written in Universal for your Intel iMac.
Therefore you will have to use the Lexmark application you downloaded. The .sit is a Stuffit file. You can download Stuffit Expander for free (http://www.stuffit.com/mac/index.html) and once the file is unpacked there should be an installer that will add the necessary files to your iMac. Once this is done, you should find that when you select the printer in the Printer List, the Print Using menu will change to the correct driver and allow you to print.
Regards,
Paul

Printer installed but not responding to print jobs

I'm not quite sure how to intelligently ask this question so let me describe what happened.
I have a friend who asked for help in troubleshooting a problem with his printer. His printer is a brand new HP Officejet 6600 sitting near his computer and is on his wifi network. He can not print to it wirelessly from his iMac running Lion, but his wife can print wirelessly to it from another room on her iMac. He can print using USB, though, but he prefers wireless because of the wiring situation in this room. Plus, he bought for wireless printing.
When I got there I checked his System Preferences:Print & Fax and confirmed that his printer was installed and had the green idle light showing ready for a print job. I tried to print and everything looked normal and showed that the job was sent to the printer and was 100% completed but the printer never responded. I tried it from his wife's computer and confirmed that she was able to print a page with no problem. I brought my MBP and joined his wifi network and added his printer and was also able to print.
So, I tried some basic troubleshooting steps trying to print after each one, and nothing worked. I deleted and re-installed his printer, repaired permissions, restarted in Safe Boot, tried printing in a second user account, Reset printing system..., deleted all com.apple.print... preferences, installed Onyx and ran the System Cleaning routines, powered down/up the router/computer/printer, reset the wifi on the printer and rejoined his network, and probably a few other things I can't remember right now.
After doing all of this and throwing up my hands I tried to print again from my MBP to prove that I still could, and this time was not able to print. It kept trying to send the job but the printer never responded. His wife's iMac was still able to print, however. This got me frustrated and I decided to ask this forum for help.
Oh, and here's some more information. His wife has a printer next to her computer, an HP Officejet something (I forget, not 6600, though). His iMac is able to print over wifi to this printer with no problem. What the...?
What other things can I try? Does this point to something in the printer such as a bad wifi card, or something? Any suggestions or ideas will be much appreciated.
Thanks

LilyLC, hold on to your chair you will not believe what happened today. Bear with me while I give you all the details but you will want to read the entire story.
First, to answer your question in the first paragraph of that last post, his wife's printer is connected to his wifi and is using the driver installed by Apple and has been updated on the same date as his computer that I gave earlier. She can print to her printer and so can he. After the troubleshooting steps I have taken and took today I agree with your assessment about an intermittent issue with the printer, too, but let me tell you what I did today.
Before going to his house I decided to set up a second wifi LAN at his house using my router to check if his Airport Extreme (I incorrectly thought initially it was an Airport Express) router was the problem. The thinking being that I have checked his printer and computer and nothing I have tried is making a difference, so the only thing left is his router. So, I set up my router and joined his computer, printer, and my MBP, to the wifi and tried to print from both computers. The printer still was NOT working! That was a big disappointment since I just knew that was going to work. I guess that eliminates the router. I reconfigured his computer back to his wifi and proceeded to the next step.
I hadn't installed the drivers from the website you gave me earlier since I saw in Software Updates that he had updated to that same driver set already. Now I got to thinking that maybe those files were corrupted somehow so I downloaded the drivers from the website you gave me and installed. Deleted drivers from Print & Scan pane and installed the newly downloaded driver, tried to print, and that failed, too.
Next I tried your suggestion of using the LPD protocol instead of the HP JetDirect and that setup failed for some reason. I reconfigured using the HP JetDirect, and that worked for printing, as before, but the scan function was not available, as before.
I was getting a little pressed for time today and had time to try one more thing, so I decided to forgo the new Location setup until tomorrow and instead chose to plug his printer directly into the Airport Extreme via USB and see what happened. I deleted the IP driver and clicked the + to add the installed driver and was presented with an HP Officejet 6600 on the top line and lower down under "Nearby Printers" found an HP Officejet 6600 series [XXXXXX] and under that HP Officejet 6600 Fax.
I chose the first driver and installed and tried to print and was successful. However, the scan function was not available. So I deleted that driver and chose the second one. I noticed immediately that the scan function was available. Thinking I might have something I tried to print and was unsuccessful. Mmm...printing works with the first driver but not the second and scan works for the second but not the first. What's with THAT?
This was really getting frustrating by this time and after much discussion with him I told him I thought the printer was the device at fault. For some reason his printer just did not like his network. I tried printing to his wife's computer and that worked great. No problem there. But for some reason his printer did not like his network and refused to work by setting up manually.
I recommended that he bring the printer back and exchange it for another printer. He agreed and immediately boxed it up and left for the store. I returned home to more friendlier surroundings.
Here's where it gets interesting, and it helps to know that my friend is in his mid-eighties. About an hour later he calls and tells me he's sitting in the parking lot of Office Depot. He tells me that when he was in the store discussing with Customer Service about an exchange it dawned on him out of the blue that he DIDN'T NEED TWO PRINTERS!! He said that if he could print to his wife's computer today then he could print to it from now on. I was speechless!!! I told him I asked him at the beginning of all this why he had to have two printers, and at that time he said "trust me, we need two printers". Ok. He tells me he has no idea why he didn't realize that wifi worked differently than cable. He thinks that maybe since his older two printers were each connected to his and his wife's computer these newer computers operated the same way too. But he admits to me that he was the one who set the printers up on his wifi network, so why he didn't realize that only one printer was necessary with wifi he didn't know. He was embarrassed. He admitted to me that technology is very difficult for him to understand. No kidding!!!
I didn't need to remind him how much time had been spent on this problem because he was quick to apologize and was very sorry for taking up so much of my time, and he really appreciated the effort. I told him I didn't mind.
And I really didn't, because I learned so much from this experience by following your suggestions, LilyLC. I never knew how to set up a printer using its IP address, and the protocols to use, and I never knew how to add new Locations in the Network pane and why it might be useful. You also got me to considering other troubleshooting ideas I wouldn't have thought of otherwise. So maybe my friend and I aren't that different after all.
I really appreciate all the suggestions, links, and ideas you offered during this effort, LilyLC. I wish I could have determined the cause of the problem but, not knowing the inner workings of these devices, I can only assume that it had to have been the printer.
I bet I get a call from my friend a week from now saying that he just bought a second printer for his room because his knees can't take the walking from his room to his wife's room to get all of his printouts. All I can say is THAT printer better work.
Thanks again, LilyLC, for all your time and help. It was really appreciated!

Print job will not delete

A print job will not delete from my computer despite several restarts of both the computer and printer.

Hi,
From the Desktop, hold down the Windows key and press R. Into the Run window, type services.msc and hit enter.
Browse down to the print spooler service, right click it and select Properties then click on the Stop button.
Now browse to C:\Windows\System32\Spool\PRINTERS and delete the job inside this folder - You may need to click a prompt to gain the appropriate authority to open the PRINTERS folder.
Restart the computer and you should find the document has been removed.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

Print jobs will not print

I have an 8620 that is enabled for web services. The printer is listed on the HP Connected site. I emailed a document to the email address on the printer and it is sitting in a status of "Sending to printer". I also enabled the printer for Google Cloud Print and I have 2 jobs there claiming to be "In Progress".

Hi @browetally,
Thank you for being an active member of the HP Support Forums. I gather that you have ePrint jobs that are pending and have not printed on your Officejet 8620 printer.
Are the print jobs still pending? If yes, please try the steps in The HP ePrint Print Job Did Not Print document. If the print jobs are still stuck after attempting the steps in the ePrint trouble shooting document, please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

It keeps on saying print job was not accepted

I kept on trying to print out my project from school on pages but it kept saying print job was not accepted. What do I do?

Hey mellyk99,
Thanks for the question. After reviewing your post, it sounds like you are having trouble printing. I would recommend that you read this article, it may be able to help you resolve or isolate the issue.
Troubleshooting printer issues in OS X
Use Software Update to find and install the latest available updates. If an update is installed, see if the issue persists.
Open the Print & Scan pane or Print & Fax (Snow Leopard) pane in System Preferences.
Delete the affected printer, then add the printer again.
If the issue persists, try these additional steps:
Reset the printing system, then add the printer again.
If the issue still persists, reset the printing system again. Download and install your printer's drivers. Then, add the printer again.
Thanks for using Apple Support Communities.
Have a nice day,
Mario

Printer Preferences is not available when printing PDF

Printer Preferences is not available when printing PDF
I have a PSC 1315 printer I have been using for several years on a system with Windows XP without any problem. After
purchasing an HP Pavilion 500 with Windows 8.1 Pro, I migrated my printer to the new computer. I was disallowed to use the
original driver, and was directed to download the latest driver and software for this printer from an HP website. At
first, things seemed ok, until I ran across several issues, one of which is this one.
Whenever I try printing a PDF file, Windows 8 does not let me see printer preferences. My work around is to go into
printer properties and save changes as default, then I can print PDF files. What happened to the preferences window? It
appears I have lost functionality with the upgrade.
Is this a known problem, and what's the solution?
S_Miller_1960

Please see my response in your other thread:
http://h30434.www3.hp.com/t5/Printer-All-in-One-Software-Drivers/Solution-Center-says-printer-is-dis...
Thanks
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Hp C310 e all in one. Print that is stuck in the print queue, cancel does not remove

hp C310 e all in one. I have a print that is stuck in the print queue, cancel does not remove says deleting. I have tried shutting down printer, closing word doc, multiple canel all prints. Any Ideas

Hello mackice,
Try these steps below to clear the print queue. The steps are listed for Vista and Windows 7 and would be slightly different for XP. If you are using a Mac then the steps below would not work. Please advise what OS you are using.
Option 1)
1. Click on start orb
2. Type in search window: "services.msc" (without the quotes)
3. click ok
4. Scroll down to Printer spooler service and click on it in the right side window.
5. On the left side click stop the service and wait forthe process to stop
(Do not close the window yet. You will have to restart it here later.)
6. next delete the print job in the printer queue
7. then restart the spooler service
8. Resubmit your new print job.
Option 2)
If that doesn't clear it, the next step would be to stop the spooler
service as stated above
Go into windows explorer
(Print job data is collected and stored in a spool file in the spooler
folder.)
It is located in:
C:\WINDOWS\system32\spool\PRINTERS
Your print job will show 2 files there Example below:
00002.SHD
00002.SPL
Delete the files located in there. There may be several of them
depending apon how many print jobs you submitted. You will have to
resubmit your print jobs all over again.
Next go back to services window and restart the spooler service
If I have helped you in any way click the Kudos button to say Thanks.
The community works together, click Accept as Solution on the post that solves your issue for other members of the community to benefit from the solution.
- Friendship is magical.

HT4356 My iPad does not find the printer. I have tried the HP app and it works, but in any other app the printer is not seen. How do I get this printer visible to the iPad. All my other network computers find and print with out a problem.

My iPad does not find the printer. I have tried the HP app and it works, but in any other app the printer is not seen. How do I get this printer visible to the iPad. All my other network computers find and print with out a problem.

hi
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I can't print wirelessly using Airport Express. I have my HP printer connected to a USB hub, and the hub to the Airport Express, but when I select the HP from the printer list, my MacBook says the printer is "off-line" - even when it is not.

I can't print wirelessly using Airport Express. I have my HP printer connected to a USB hub, and the hub to the Airport Express, but when I select the HP from the printer list, my MacBook says the printer is "off-line" - even when it is not. I've tried several USB connectors, and several different ports on my USB hub; same result. I need to have the HP connected to the hub 'cause from there it's connected to our desktop Mac.

Hi,
I am currently replying to this as it shows in the iChat Community.
I have asked the Hosts to move it to Snow Leopard (you should not lose contact with it through any email links you get)
I also don't do Wirelss printing so I can't actaully help either.
10:01 PM Friday; July 29, 2011
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb( 10.6.8)
 Mac OS X (10.6.8),
"Limit the Logs to the Bits above Binary Images."  No, Seriously

HP PSC 500.My print jobs do not leave the print queue

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