Print Quality Issue 6500a e710n-z

How can I change the print quality setting up or down. The preferences are locked on 300 dpi no matter what I change. Sometimes if I delete all drivers and reload the setting will come back at 600 dpi but again the settings are un-changable. I'm using windows 7 software. I have tried for 2 weeks to get an answer and no one seems to know. Please help!

Hi bnachsin,
hmmmm...can you describe the software application you are using when printing, and attempting to change the print settings? Also, can you note which OS (Win7, etc) you are using?
Lastly, can you describe if this only happen with certain print jobs (text, etc) or all print jobs, and describe what you are printing?
bhachsin,
it occured to me that this device may be relying on a media sensor to perform paper type/width detection.
Question: are you using specific/special paper (colored, pre-printed paper, or cheques) for your print job?
Quick test: If you are using special paper, try using a white, plain sheet of paper instead of the paper you using and let me know the results.
Regards,
HardCopy (I am employed by HP) [If this was helpful, please mark this 'Solved' or 'Accept as Solution' so others can find this too]
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Print quality issues

Hello
We are having print quality issue when printing PDF's to our Canon iR C2880/C3380 UFR II. This was the most recent print driver from canons website which was download about 6 weeks ago. version 2.9. At one time we were having other pring quality issues and we changed from the post script driver to the ufr ii which solved the problem at the time.
This past saturday we upgrade the operating systems on the systems in question and they are now running windows 7 64 bit with service pack 1 installed. image 1 is the orignal pdf that was printed with a 3rd party pdf printer(PDF Xchange view version 2.5) image 2 is the same document that was printed using acrobat reader 10.1.2
the options for the print were pretty much identical between the program. Print as image was not selected. 1 thing to note with the acrobat when print as image was selected there was a slight improvement in the print quality.
Any help would greatly be appreciated.
image 1
image2

Hi, nd a warm welcome to the forums!
Off the bat, it looks like maybe bad RAM/ROM in the Printer, or corrupt Font.
Can you have another Computer jook to it and print for a test?
Can you try Printing from Adobe Reader...
http://www.adobe.com/products/acrobat/readstep2.html
Can you in Preview, Save As a picture format for a test?

Hp Color Laser Jet 5550dn Print Quality Issues

Good Afternoon,
I have a Hp Color Laser Jet 5550dn that has some print quality issue. I've attached a black and white scan, but the color is a light blue to blue that form the blotches. On the back of the page there are blue and pink streaks.
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We are encountering a similar problem. The streaking is coming fromt the Cyan cartridge and has continued for over a year now, despite numerous cartridge changes and replacing the transfrer case. It is progressively getting worse and I have yet to find a solution to this problem online. Any help or guidance would be appreciated.

HP Officejet Pro L7590 - print quality issue

We've had a lot of problems with this unit since day one. It simply wouldn't work with our XP computers. Thankfully it does work with our new Windows 7 computer.
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I've included a link below to help you troubleshoot rpint quality issues...
http://h10025.www1.hp.com/ewfrf/wc/document?docname=bpu03037&tmp_task=solveCategory&lc=en&dlc=en&cc=...
This document provides some system settings that may help fix the issue.
Dave M.
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Please mark the post that solves your problem as Accepted Solution.
I am an HP employee.

Print Quality Issues on OfficeJet Pro 8500 A909g

The print utility says that the onlly cartridge getting low on ink is the yellow, but the guide says not to change the cartridge until it gives you the message to change it. And it has been printing OK until today, when the black ink started getting splotchy. But the utility shows plenty of black ink in the cartridge. I cleaned the print heads, and that changed nothing. I printed out a print head health quality test, and oddly the only thing that printed was two blocks of magenta--the rest totally blank. Odd because the print utility only shows the yellow getting low and that not even ready to change.
I don't want to open up new cartridges for nothing because these signs don't necessarily add up to this being due to empty cartridges. So I am stuck as to how discover what the problem is.

Hi @Hazelg
I'd like to help you with the poor print quality you are experiencing when printing from your Officejet 8500. Please use the following document to troubleshoot the issue, and let me know the outcome of your efforts; Fixing Print Quality Problems for the HP Officejet Pro 8500 Premier (A909n) and 8500 Wireless (A909g....
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Xerox Phaser 7500 Print Quality Issues (streaks) See Photo

Our Phaser 7500 is printing streaks when toner is light (heavy toner doesn't seem to be an issue) If we print a low percentage of black - IE: 5%-20% black AKA: Gray - we get streaks.See sample image. I thought the issue was the imaging unit, so I swapped out the BLACK with each of the other units (putting CYAN in BLACK slot, then printing, doing the same with yellow and magenta). The attached photo shows each of the imaging units in the BLACK slot, printing the same page which is 10% black.
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Print Quality Issue

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Thanks,
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Hello,
You are posting blank messages. I recommend trying a different browser besides the new IE9 and beta FireFox browsers.
MrMatthew - HP Support Forums Moderator
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HP Photosmart 5520 print quality issues - Not printing black

Hi,
I bought a HP 5520 printer. I used it once and printed less than 10 photos and it was great the quality was superb.
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They told me to try and get an online Chat with a technician - well a few attempts and hours later still no response from them
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Hi,
Yes it is in Warranty. It is virtually brand new.
After I last posted I got through to the online chat support and was sent an email with options to 'troubleshoot' which I had already done with no success.
I was also given a link to try to update the printer firmware - which I will try when I get home from work.
I will see if that makes any difference but am sceptical as the printer worked fine the first time round but hasn't worked since and nothing has changed on it.
Chris.

Email html formatted (Text) printing quality issue on hp 6500a (710a)

I experience some quality problems printing html formatted mails (not attachments, only standard text). The characters are printed with different free space between every char. There is no special sign or format. It happens from different note/netbooks/iphone.
Pure email-Text-Printing is ok (same text), Attachment-Printing (word-doc arial text only) is ok (same text).
The printer has the actual firmware, alle computers and iphone are uptodate. Reset is no solution. Problems are reproducable on other hp 6500 series printers.
See attached example

kaaemm,
Unfortunately, HTML formatted emails are not currently supported. They may go through and print, but results will vary. Only HTML attachments are supported at this time.
============================
If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!
Although I work for HP, my posts and replies are my own opinion and not those of HP.

CLJ 2605dn Colors Off, Print Quality Issue

My issue is that when printing colors, they aren't correct. The Magenta on a Supplies Status page is poor quality. Printing 'Reds' are also poor, but I'm not convinced the other colors are accurate, either, though not as poor and look fairly good. I won't rule out a bad Magenta toner catridge, though all the catridges are over 80% remaining.
When printing a self-created test print (ms-paint):
Red: lightly shaded and faded.
Blue: Solid, looks normal.
Yellow: Solid, looks normal.
Black: Solid, looks normal.
Grey: print and shade as expected, normal.
Green: prints as more of an aqua and is not true green.
Pink: very, very light and hard to see.
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The HP Laserjet 5200 Series are commercial printers. I recommend posting in the forum for HP Business Support for a better chance at finding a solution.
Here is the link to the Commercial Laserjet board:
http://h30499.www3.hp.com/t5/Printers-LaserJet/bd-p/bsc-413
If I have helped in any way, just click the Kudos star on the left. Also, if your issue has been resolved, don't forget to select Accept as Solution

HP Laserjet 5200tn Print Quality Issue

Hi I am looking for some help with my HP LaserJet 5200tn. The problems all started back when I was getting a printer error 51.2 turned the printer off and on for a while to clear the error. Like the Tech manual says. This went on for a week showing back up after about 100 pages or so. At this point I replaced the Laser/Scanner assembly. The error hasn’t shown up since it’s been replaced. Instead a new Issue showed up. I am getting Light document prints (See attached Images Below). So I then replaced the DC controller seeing how that is next on the list in the tech manual. To no avail the issue of the light documents is still there, and yes I have tried every setting in the options to try and darken up the document.
*Image above is from the same toner cart but in a diffrent 5200tn
*Like stated before same toner cartrige and the same paper as the print above just diffrent printer.

The HP Laserjet 5200 Series are commercial printers. I recommend posting in the forum for HP Business Support for a better chance at finding a solution.
Here is the link to the Commercial Laserjet board:
http://h30499.www3.hp.com/t5/Printers-LaserJet/bd-p/bsc-413
If I have helped in any way, just click the Kudos star on the left. Also, if your issue has been resolved, don't forget to select Accept as Solution

HP LaserJet 5500dtn print quality issues: vertical and horizontal streaks

Hi,
I am getting large vertical yellow streaks, accompanied by cyan and magenta vertical dashes on each print. Also, each page has vertical and horizontal black streaks. I've cleaned the fuser and that hasn't made much of a difference. I've also tried cleaning some of the cartridges, which didn't help. The internal roller of each cartridge continues to get covered with excess toner. Furthermore, I get a weird offset of some of the text (a faded version of the text that is offset about 1.5" from the regular text). Is there anyway to fix this issue by cleaning certain parts? Any other suggestions? Thanks

Hi,
Yes it is in Warranty. It is virtually brand new.
After I last posted I got through to the online chat support and was sent an email with options to 'troubleshoot' which I had already done with no success.
I was also given a link to try to update the printer firmware - which I will try when I get home from work.
I will see if that makes any difference but am sceptical as the printer worked fine the first time round but hasn't worked since and nothing has changed on it.
Chris.

Mfp m276 print quality issue

I Have been attempting to resolve an issue with my under warrantee printer for a while now. The problem is that all text and pdf prints are perfect, but as soon as a full size image is attempted it prints blue artefacts usually a blue banding. I have tried wifi, usb printing but the results are the same. I contacted HP to see if they had a solution but after much printing, scanning and emailing they came to the conclusion (incorrectly) that the printer was faulty. So sent a reconditioned one when I printed the same results appeared marred blue artefacts in the same way exactly as the previous printer. The text or pdf etc was fine, perfect. I was escalated to a level 2 technician who was due to call me back on Monday, but no call came. So frustrated I emailed HP to see if i had been forgotten!! I later got a call apologising for lack of contact from the technician apparently it was not a fixable issue. And was then told I would be contacted by the customer relations team and offered a replacement printer as there was nothing that could be done. A few calls later I was indeed offered a printer but had to decide which ‘upgrade’ would be offered and I was told I would be contacted in eight hours with a answer. Yes you guessed it no call (seeing a pattern here) so I called and the person who dealt with me (Louise) was on another call but was told she would call tomorrow. I received the call from Louise and was offered the money back as to quote her ‘We can’t offer you a replacement printer as the replacement printer may have the same problem’ I asked how ALL the LaserJet pro range can suffer from this issue. I was just parrot fashion told again the refund was my only option. Now if this is a range wide issue why has there been no recall, but as I believe HP don’t want to upgrade me to a working printer due to cost they should jus own up and say so. Now some background information, this printer was purchased brand new boxed from a company on eBay as an auction and as such was much cheaper than its RRP price and this I believe is why HP are trying to ‘buyback’ my printer at the reduced cost and not replace it. All I want is a working printer is this soooooo much to ask? If anyone can give me an explanation as to fixing my printer I would be grateful because sure as eggs are eggs HP can’t.

Let me add my two cents here. I do not know what is wrong with the printer, but to be honest if the same issue happened with the replacement, I would think HP just wants to wash their hands of you as a customer since they feel they will not be able to satisfy you. I would think if this was an issue with all M276 printers there would be 100's of post on this forum with the issue and there is not. I do not know if the replacment printer came with new toner cartridges, but generally if you have an issue with just one color it is the toner cartridge that is causing the issue. When you print in black and white most times the printer is not using the color toners, but when you print with any color then it does. If you print a demo page from the printer and the cyan artifacts are there my guess is toner cartridge issue. If the demo page does not exhibit the issue and it only happens on a print job sent from the computer, save the file as a pdf and then try to print it and see if the issue is still there. My two cents.

HP Pro 8500A printing quality

At first my Cyan would not print on the print quality page. i have changed all the ink Cartridges. I have ran the alignment and head cleaning process many times. The alignemnt fails and i have unplugged the power from the printer. I read where i could clean the print heads manually. i did this per the directions and the cyan started printing good on the print quality page. But now the Yellow and the Magenta do not print on the quality page. i took the print heads out and shook them a couple times and all four ink colors came out.
what do i need to do or what might be the problem.

Hi @Frogg1977,
Thank you for visiting the HP Support Forums! I understand you are running into some print quality issues with your HP Officejet A, at first the cyan would not print, but now the yellow has stopped printing as well. If you look on the printhead it advises not to be shaken, please remember for future reference to avoid any damage.
I would like you to start here: Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages, please complete ALL steps listed, focusing on the cleaning.
If you reach to the point of troubleshooting were you need to replace the printhead, I suggest you contact our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www.hp.com/cgi-bin/hpsupport/index.pl
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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PRINT OUT ISSUE

on the right hand side of the Print out there are black lines appearing in the print out . I got the toner cartridge refilled also. what can i do to remove those lines on the right handside ?
I would request the HP experts to please advise solution to this problem on my e-mail id : [edited by Moderator] as well as here.

Hi @SATISH1952 ,
I see that you are getting black lines on the pages. I can help you.
HP recommends that you use Genuine HP toners. HP can't guarantee the quality or reliability of non-HP toners, or refilled HP toners. The following solutions might not resolve your print quality issue.
I have provided a document to go through the steps to see if it will help.
Troubleshooting Print Quality Issues.
Inspect the toner cartridge for damage:
1. Remove the toner cartridge from the product and verify that the sealing tape has been removed.
2. Check the memory chip for damage.
3. Examine the surface of the imaging drum on the bottom of the toner cartridge.
CAUTION: Do not touch the roller (imaging drum) on the bottom of the cartridge.
Fingerprints on the imaging drum can cause print-quality problems.
4. If you see any scratches, fingerprints, black toner or other damage on the imaging drum, replace the toner.
5. If the imaging drum does not appear to be damaged, rock the toner cartridge gently several times and reinstall it. Print a few pages to see if the problem has resolved.
If the problem persists, try Genuine HP Toners.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Print Quality Issue 6500a e710n-z

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