Print queue hangs up when I cancel any print job

I'm using my Photosmart All-in-One C309 printer wirelessly. It prints fine until I need to cancel a print job. As soon as I cancel any job that's currently printing (either in the software or by pressing the cancel button on the printer) the print queue hangs up and the job that I tried to cancel just sits there saying it is being deleted but it doesn't go away and it stops me printing anything else.
I've discovered a way to clear the stuck job and get the printer going again (using the Troubleshoot option under Devices and Printers) but surely I should be able to cancel a print job without jamming up the queue completely?
I've had the printer for a year now and it's always had this problem.
This question was solved.
View Solution.

Have you tried to delete and re-add the printer?
Delete the printer (select it and hit the delete key on your keyboard). Re-add it this way:
1. Make sure the printer is turned on and connected to your network. Verify that you can access the printer's internal web page by browsing to its IP address before continuing.
2. Click >> Start >> Control panel >> Printers.
3. Click the Add a printer
4. Select Local printer
5. Select Create a new port and select Standard TCP/IP Port and click Next button.
6. Under Device type, select TCP/IP Device. Under Hostname or IP address, enter the printer's host name (found on the printer's network configuration report the generated above). Click Next.
If you get a message about Additional Port Information Required, then the printer was not found using the host name. You can go back and retry or using the printer's IP address instead of the host name.
7. Select Hewlett-Packard from the list of manufacturers and select and select your printer model. Click Next.
If your printer model was not listed, then select Have Disk, browse the HP CD that came with your printer and select the first file that starts with hp and ends with inf. Click Open then OK. Select your printer model. Click Next.
8. If you are asked, use the currently installed driver.
9. It will ask for the Printer name -- enter a new name or use the existing one. This will be the name of the printer that you select from other applications.
10. You may be asked to share the printer. Make a choice and click Next.
11. The Print Test Page box appears. Go ahead and print it.
12. Click Finish.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

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