Print Queue Will Not Retain Incomplete Jobs

Question

Occasionally when printing to a network device I get an EOF message and the file does not print. When printing from Quark 6 the file stays in the print queue and the status changes to "stopped". Interestingly however, when printing from Quark 7 and an EOF is encountered the file does not stay in the Held queue but rather goes to the Completed queue when it has not actually been printed. Does anyone know how to get around this? I've found that when this occurs it's generally just a matter of resending the queued file to the printer once more and everything works. But when a file drops into the completed queue I can't retrieve it which means reprinting the entire (really large) document.
I've tried dragging the files from the Completed queue to another network print queue and then back again to the original printer. But this doesn't work either. Also tried saving Postscript files and then dragging them into the queue but this always leaves me with an EOF. No exceptions on the postscript file option (not sure about this, but suspect it's a topic for a different discussion thread).
Thank you for any assistance you can offer.

Answer 1

Hi,
Thanks for the post.
Here is something I need to confirm:
1. Does this issue occur with other network printers?
2. Does this issue occur when printing a text file?
If this issue just occurs with HP LaserJet P4015n, it is caused by the specific printer driver.
Now please perform the following steps to troubleshoot this issue.
Clear spool file
1. Stop the spooler by doing the following:
a. Click Start , Settings , Control Panel , Administrative Tools , then Services .
b. Scroll down the list of services for the Print Spooler.
c. Right click Print Spooler and click Stop .
2. Delete the spool files
a. Open My Computer.
b. Go to C:\WINDOWS\system32\spool\PRINTERS\ .
c. Delete all of the files inside of this folder.
3. Restart the spooler.
a. Click Start , Settings , Control Panel , Administrative Tools , then Services
b. Scroll down the list of services for the Print Spooler.
c. Right click the Print Spooler and click Start.
Change the spooling format
Set the spooling format to RAW, and then try to print directly to the printer instead of spooling the print job. To do this:
          a.       Click "Start", point to "Settings", and then click "Printers".
          b.       Right-click the printer that you are using, and then click "Properties".
          c.       In the Advanced tab, click "Print Processor".
          d.       Set the default "Data type" to "RAW" for both "WinPrint" and "ModPrint".
          f.        Click "OK", click "OK" again, and then close the Printers dialog box.
Does it work?
Hope this helps.
Miles
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