Print Queue will not remove print jobs

I am running Windows Server 2008 R2 Standard. I have a Printer HP LaserJet P4015n set up as a network printer thru DNS. The printer is working fine all print job will come
out. Each time I send a print job to stays in the queue with the Status "Sent to printer". If I send another print job to the printer it will print out however the job will stay in the queue. I have added the printer to a user’s machine and they were
able to see all the print jobs in the queue. I have stops and started the spool however it does nothing. I have already reinstalled the printer but it has done nothing to help.
After about 5 - 10min of the jobs are sitting the in the queue they delete themselves.
Does anyone know of anything I can do about this?

Hi,
Thanks for the post.
Here is something I need to confirm:
1. Does this issue occur with other network printers?
2. Does this issue occur when printing a text file?
If this issue just occurs with HP LaserJet P4015n, it is caused by the specific printer driver.
Now please perform the following steps to troubleshoot this issue.
Clear spool file
1. Stop the spooler by doing the following:
a. Click Start , Settings , Control Panel , Administrative Tools , then Services .
b. Scroll down the list of services for the Print Spooler.
c. Right click Print Spooler and click Stop .
2. Delete the spool files
a. Open My Computer.
b. Go to C:\WINDOWS\system32\spool\PRINTERS\ .
c. Delete all of the files inside of this folder.
3. Restart the spooler.
a. Click Start , Settings , Control Panel , Administrative Tools , then Services
b. Scroll down the list of services for the Print Spooler.
c. Right click the Print Spooler and click Start.
Change the spooling format
Set the spooling format to RAW, and then try to print directly to the printer instead of spooling the print job. To do this:
          a.       Click "Start", point to "Settings", and then click "Printers".
          b.       Right-click the printer that you are using, and then click "Properties".
          c.       In the Advanced tab, click "Print Processor".
          d.       Set the default "Data type" to "RAW" for both "WinPrint" and "ModPrint".
          f.        Click "OK", click "OK" again, and then close the Printers dialog box.
Does it work?
Hope this helps.
Miles
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Print Queue Will Not Retain Incomplete Jobs

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Hi,
Thanks for the post.
Here is something I need to confirm:
1. Does this issue occur with other network printers?
2. Does this issue occur when printing a text file?
If this issue just occurs with HP LaserJet P4015n, it is caused by the specific printer driver.
Now please perform the following steps to troubleshoot this issue.
Clear spool file
1. Stop the spooler by doing the following:
a. Click Start , Settings , Control Panel , Administrative Tools , then Services .
b. Scroll down the list of services for the Print Spooler.
c. Right click Print Spooler and click Stop .
2. Delete the spool files
a. Open My Computer.
b. Go to C:\WINDOWS\system32\spool\PRINTERS\ .
c. Delete all of the files inside of this folder.
3. Restart the spooler.
a. Click Start , Settings , Control Panel , Administrative Tools , then Services
b. Scroll down the list of services for the Print Spooler.
c. Right click the Print Spooler and click Start.
Change the spooling format
Set the spooling format to RAW, and then try to print directly to the printer instead of spooling the print job. To do this:
          a.       Click "Start", point to "Settings", and then click "Printers".
          b.       Right-click the printer that you are using, and then click "Properties".
          c.       In the Advanced tab, click "Print Processor".
          d.       Set the default "Data type" to "RAW" for both "WinPrint" and "ModPrint".
          f.        Click "OK", click "OK" again, and then close the Printers dialog box.
Does it work?
Hope this helps.
Miles
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

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Hi,
From the Control Panel, open Administrative Tools and select Sevices. Browse down to the print spooler service, right click it and select Properties then click on the Stop button. Now browse to C:\Windows\System32\Spool\PRINTERS and delete the job inside this folder - You may need to click a prompt to gain the appropriate authority to open the PRINTERS folder.
Restart the computer and you should find the job has been removed.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

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TechNote Details
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Error "Warning 20225..." or no Adobe PDF printer appears (Acrobat 8.0 and Acrobat 3D 8.0 on Windows)
http://kb.adobe.com/selfservice/viewContent.do?externalId=333221&sliceId=1[10/4/2008 2:04:17 PM]
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7. Contact the service vendor for removal information if removal of associated software does
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8. Start Acrobat, and choose Help > Detect And Repair.
To disable all services listed under "The following system components depend on this
service":
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