Printer driver hangs when printing with Office 2013/Windows 8 64 bit

Printer: HP Color LaserJet CM1312nfi
Printer Driver: V5.1 (up to date, downloaded from HP support website) or Generic V5.6
OS: Windows 8 Professional 64bit
When I try to print a certain Excel document with Excel 2013 and printer driver V5.1, the program hangs and needs to be terminated via task manager. This happens always with the same document, but not with all documents. The program hangs also when opening the print preview for the same document.
The same document prints fine with the generic printer driver V5.6 and with the driver that comes with Windows 8.
The same document prints fine with driver V5.1 under Windows 7 and Office 2010. The combination Windows 7/Office 2013 was not tested. The combination Windows 8/Office 2010 was also not tested.
When I try to print an empty document with Word 2013 and generic printer driver V5.6, the program hangs and needs to be terminated via task manager.
My conclusion is that the HP printer drivers have a problem with either Windows 8 or Office 2013 or a combination of both.
The printer driver that comes with Windows 8 and is automatically installed is useful as a temporary workaround, but it lacks certain options, e.g. manual duplex.
On request, I am ready to send the Excel document by e-mail for verification of the problem.
Any help or suggestions will be very much appreciated.
Thanks in advance,
Uli
This question was solved.
View Solution.

From what you describe you are having issues printing from MS Office. Have you had trouble printing from other resources on your computer (e.g. from the internet or another program)? The first thing I am going to suggest is that we start by uninstalling and reinstalling the printer from the resources available online.
First if you use a USB cord, make sure to remove it (this is important). Do not plug it back in until the software directs you to. Then go through the Devices and Printers, Programs and Features and Device Manager folders and insure that all copies, files, and programs related to the printer are removed. Then as directed, restart the computer.
In the START menu type "%temp%" and press ENTER. Here I want you to press Ctrl+A and hit DELETE. Some of the files will not allow you to delete them, skip those files and delete the majority that allows it.
http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?prodNameId=3562006&lang=en&cc=us...
Install that and let me know the result!
Have a great day!

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