Printer exchange

I am having a problem dealing with the HP agents when you call their support line. I don't know if anyone out there can advise me but I am at my wits end with these people.
I ordered a Laser Jet Pro printer from the HP store over the phone. 5 days later when the printer arrived, it was the wrong one. I called them immediately and they emailed me a return lable and said they would send out the correct one. 15 days later I have talked to over 5 different agents about this and none of them can seem to comprehend what has happened. They don't speak english very well so we are not communicating very well. I keep getting the answer that we are investigating this with our warehouse. I have paid for the printer 15 days ago but since they sent the wrong one, no one seems to be able to fix the problem. I am reaching out to anyone who might be able to tell me who to contact that can do some good. I have filled out 2 surveys for them asking for management to contact me. No results. I sent an email to the CEO and all I got back was an appology. Still no results. Seems that there is no one really responsible for doing the right thing for the customer.
If any one can help or advise I would appreciate it so much.

@buddyboy00711
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Omar
I Work for HP

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