Printer hanging on printing, cancelling & closing down

Printer is one day old..
Print settings set to double sided and I wanted 19 pages printing
Prints one double sided then hangs with message "printing" and it doesnt print (waited 12hours)
I cancel from print screen and messages states "cancelling" this also hangs
Try closing down and message reads "closing" but doesnt.
Only way to disconnect is by unplugging
Is this new printer faulty? and should I return to PC world?

Hi there @EiraG , welcome to the forums
I understand your brand new printer is not functioning up to par and the print jobs are not completing successfully. I have a few ideas in mind that could help.
For starters, power reset the printer and ensure the printer is plugged in directly to the wall outlet, avoiding power bars and surge protectors. This ensures the printer is receiving full power and may help greatly.
Press the Power button to turn on the product.
With the product turned on, disconnect the power cord from the rear of the product.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the product.
If the product does not turn on by itself, press the Power button to turn it on.
Try your print again.
You can also check for a firmware update if you have the printer connected to a wireless network:
Getting the Latest Firmware and Product Updates
Let me know the outcome, and if there is still an issue, please tell me which Mac OS X you're running and how you are connecting the printer (wireless, ethernet, usb).
Thank you!
R a i n b o w 7000I work on behalf of HP
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Text jobs with images - printer cancels

When I print a text document with images the printer stops printing and cancels the print job when it starts to print any image.
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Hey @sudiegal!
Thanks for posting on the HP Forums!
I would be happy to provide some suggestions that may resolve the issue. I can see that the printer cancels the jobs when you add a photo to you text document. The first thing I suggest is to remove the printer by resetting the print system. After the printer is removed re-add the printer and try printing the document again.
To reset the printing system:
1. Click the Apple icon at the top left of the computer
2. Click System Preferences
3. Click Printers and Scanners
4. Hold down the "control" key on the keyboard and click with the mouse in the white space bellow the printer
5. Click reset printing system dropdown
6. It may ask for Mac ID and will color wheel for a moment until the printer is removed
To re-add the printer:
1. Click the Apple icon at the top left of the computer
2. Click System Preferences
3. Click Printers and Scanners
4. Click the plus (+) icon under the printers list
5. Select your printer
6. Choose HP ENVY 7640 series in the dropdown next to "use" or "print using"
7. Click add
Please post back and let me know if this works out for you!
Cbert
I work on behalf of HP.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Jumped facebook to a new tab, closed that on, all print blued, closed out wouldn't reopen - safe mode, wouldn't restore

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You can reset <b>browser.sessionstore.*</b> prefs that are user set (bold) to the default value via the right-click context menu on the <b>about:config</b> page to make sure that Session Restore is enabled and working properly.
*http://kb.mozillazine.org/Session_Restore
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*http://kb.mozillazine.org/Profile_folder_-_Firefox
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J6400 prints partial page, then shows `Print Cancelled'

My wife and I have identical Dell computers purchased at the same time. I installed the HP Solution Center to both computers the same night. We have a wired network through our cable modem.
She can print just fine. When I try the same document (or picture) from my computer, I get about 2/3 of a page, the printer display briefly shows `Print cancelled', and the paper spits the rest of the way out.
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dagee446
Welcome to the HP Community Forum.
I would certainly try reinstalling the Full Feature Software, particularly if it has been a while since the initial installation.
=====================================================
You might try restarting everything, including the Router.
If no joy:
Create a Restore Point:
Restore Point XP OR Create a Restore Point – Win7 OR Create a restore point Win8
Control Panel > set icon view > Programs and Features >
Scroll down, find the Printer program > Right-Click on the program > Uninstall
Repeat these steps for each occurrence of your printer's name until none remain in the list.
Restart / Reboot the computer and log in
Install Full Feature Software – Printer
=========================================================================
It has been a few weeks since this surfaced -- you can check:
A wireless, high-quality print job to a WSD port is automatically canceled on a Windows 8.1 computer
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And...Click Accept as Solution when my Answer provides a Fix or Workaround!
I am pleased to provide assistance on behalf of HP. I do not work for HP.
Kind Regards,
Dragon-Fur

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Hi @jmuravchik
Do you have the printer connected directly to a wall outlet or is it in a surge protector or power bar? Even if you have been using a surge protector/power bar all this time and you feel it is not the cause, please connect it to a wall outlet just so we can eliminate the power source as the root cause. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector
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Network: Verifies that the network connection between your computer and your network is working correctly.
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Device Conflicts: Checks for conflicts with other drivers, such as other printer brands.
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Print Settings: Checks and adjusts the print quality settings.
Test Print: Prints a test page for print quality evaluation, and provides options for cleaning and aligning the printhead if necessary.
Scan Tests: Checks the scan mechanism, drivers, and registry entries.
Source:Try the HP Print and Scan Doctor for Windows
Click here to download and run the Print and Scan Doctor >>>>> www.hp.com/go/tools
If that does not resolve the issue, post back and let me know if there are any symbols other than green check marks and what they are next to of course. The wrench is not always easy to spot as the wrench and the check mart are in the green circle.
If you see only green check marks (), the tool did not find any problems.
If you see green wrenches (), the utility identified an issue and corrected it automatically.
If you see yellow exclamation points (), the test failed and required user action, but the step was skipped.
If you see a red X (), follow the on-screen instructions to resolve the issue.
I look forward to hearing back from you.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

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Hi,
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{Personal Information Removed}
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Printer hanging on printing, cancelling & closing down

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