"printer is in an error state"

Everytime I try to print it says "printer is in an error state" on a pop up on my computer. Tried connecting via USB and it still won't work.

Hello,
Please try the below mentioned steps that should resolve the issue.
Power Off the Computer.
While the printer is ON, remove the ink cartridges and the papers
While the printer is ON, unplug the power cord from back of the printer and also unplug any other cable from the back of the printer ( like USB/Ethernet/Fax cables)
Wait for 60 seconds.
Plug in the power cord to the printer. If printer does not power on automatically then hit the ON button.
Install the cartridges when prompted.
When the printer is steady only then connect the USB cable.
Regards,
Jabzi
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Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.

Similar Messages

"Printer is in an error state" and I can't fix it! Pixma mx310

I've uninstalled and reinstalled the printer. I've run Windows online troubleshooting. I've downloaded new drivers. I've restarted the computer, the printer, and everything I can turn on and off. I've tried different USB ports. I've listed the printer as the default. Nada. "Printer is not responding" is the status report. If I delete the document in the queue, it tells me that the status report is printing, then that it can't print, then it deletes itself, then it cycles over again with the status report in the queue, etc. If anyone at canon or anyplace else can help me, I'd be very grateful. Otherwise, this baby goes out the window and I find a different company to get a printer from. Argh!

Hi seecee,
You mentioned that the printer has an error, what is the exact error that appears on the LCD screen of your printer?
If this is a time sensitive-matter, additional support options are available at Contact Us.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Printer error state

Hi , Welcome to the HP Forums! I understand that your HP Deskjet 3050 cannot print due to an error state. I am happy to look into this for you! Some questions for you: What is the Operating System you are using Windows or Mac? What version? “Please click the Thumbs up icon below to thank me for responding.”Are you able to make copies with the printer? Copying Documents.Do you see any error messages on the printer's display panel, or blinking lights? Once I know more information, I will do some research for you! Hope to hear from you soon! “Please click the Thumbs up icon below to thank me for responding.”

I have a HP Deskjet 3050 plugged in my usb. i can not print it keeps saying the printer is in error state. this is very aggrevating i dont use my printer often and for it to not work for not reason when i do upsets me. i have already restarted the printer spool also.

Printer is at error state W 8.0

Oh my god, i recalled what happened, i was unable to post in the previous post so there was no follow up, made this one today and deleted the contents due to me thinking that the old one was still active. Well, again, the long story.
some xp computers are installed to an hp laserjet 4100, the only that doesnt work is the one with w 8
Had all kind of troubles since that pc arrived.
ill try the short story. printer connected to xxx.xxx.xxx.200
1.- driver from hp (self instaler) wont find a printer in the network. (latest drivers apparently) even if i point to ut. simply wont install.
2.-cpl-->printers-->add network printer---> pl5/pl6/w update drivers (x64 in case you wonter) say that there is no communication with the printer. It wont install
3.-connect to \\xxx.xxx.xxx.200\shared printer (previous driver update in sharing center to the x64 needed) No communication.
4.-cpl-->printer-->add new LOCAL?!!! printer---> use protocol LPTx. After the wizard finished. CMD as Admin--> net use lptx: \\printerpath\printername /persistent:yes --->Bingo, at least at the beggining.
Then, few days later, when we tried to print an excel sheet, at least just part of it ("print selected area" in pre-print menu). It printed an error message (dont remember which, but the error was that i had to update drivers). Since i had the "latest drivers" installer would not install for same reason, but this is where it stopped printing due to the "printer is at error stage" it said.
did not work until i deleted and re did step 4 (lpt2 this time, with net use/delete command before any changes)
so i reinstalled the printer with the "updated driver" which was the same it had anyways, and surprisingly, it worked (for a week or less) then it came back to the same "printer@error@State"
Could not reinstall the printer from here to date. Tried many combinations.
Hp doctor said my printer was fine. (The other printer i have in that pc), the one i want was not detected.
I did update windows/drivers (though still says win 8 instead of 8.1, but it says that there are no updates available.
Have no more ideas about this. 3 things i cannot do. Roll back to a previous windows. Reinstall windows. change the printer.

Hi Alien_Invasor,
Thank you! I can see you put a lot of time and effort into your post which is very helpful for those of us who try to help.
Although I would like to be the one to help, I suspect your question would be better answered in the HP Enterprise Business Community, as the HP Laserjet 4100 is a commercial model.
My technical expertise is with consumer products and software, I am sure the commercial folks would be happy to help if you re-post your question for them to answer. The HP Enterprise Business Community is an HP Forum designed for the Commercial and Enterprise customers to help one another. I am sure you will find some HP folks there to help too.
Click here to log into the commercial forum > HP Enterprise Business Community
You may find the HP LaserJet 4100 Printer series supportpage helpful while you wait for somebody in the commercial Forum to respond to your inquiry.
Best of luck.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Printer offline and error state

Just moved and installed printer HP 4200C series to my laptop with Window 8. Got the successful window. The printer shows offline (no drop down menu to chose online) and if I try to print, it says the printer is in a state or error. Tried suggestions from forum but no go.

Hello kokua,
Welcome to the HP Support Forums!
I see you are having some errors when trying to print, such as "Offline" and "Printer is in error state". I am at a little bit of a loss as to what printer you are using however, the 4200c is a Scanjet. Can you take a second look on the printer for its model number?
In the mean time, run the Print and Scan Dr on the computer, let me know what passes, fails, is fixed, etc.
Regards,
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

8600 printer in an error state message -- will print from Mac but not from my pc

We have two computers wirelessly connected to my hp 8600. The Mac prints fine, but recently I started receiving error messages when I try to print from my desktop PC: "Printer in an error state" I have tried unplugging from the wall, turning on and off, rebooting, so far nothing helping.

Samsdad wrote:
But I had done that when I first set up my printer. And it worked up until a couple days ago. Don't know what changed.
Then try look at these tips to see if these can figure the problem?
Wireless printing center
Common fixes for wireless connectivity issues
I Can't Find the WEP or WPA Key or Password for My Wireless Network
HP Wireless printing center
I am a Volunteer to help others on here-not a HP employee.
Replies aren't online 24/7 because of Time Zone differences.
Remember in this Day and Age of Computing the Internet is Knowledge at your fingertips if you choose understand it. -2015-

Printer in error state won't allow me to print!

I am in desperate need of HELP!! My printer just decided to come up with this error message:
*** printer in error state ***
I've rebooted to a safe place, printer worked fine then I needed to print a return lable for an item that needed to be sent out & thats what came up on the screen! If anyone out there could help it would be appreciated.

Hi Guy2013,
Sorry to hear about your printing issues. I will be happy to help but I will need more information. What printer are you using? What operating system are you running? What is your product number? That “printer in error state” message is on the printer, correct?
Find your product number on a desktop:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=bph07555
Finding your OS:
http://windows.microsoft.com/en-CA/windows/which-operating-system
Thank you,
Please click “Accept as Solution ” if you feel my post solved your issue.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Thank you,
BHK6
I work on behalf of HP

HP Laserjet 6L is error state in Windows 8.1

Hi everyone,
I need your help on this one.
I bought a new PC (Dell Inspiron 3000) which has Windows 8.1
I installed my HP Hewlett Packard Laserjet 6L using Windows printer install (Windows update button to find the right printer).
The printer is in error state. For some reason, I was able to print the test page, but any other file is in queue and itès not printed.
Thank you so much for your help!

Many thanks for your reply. I did try all of your suggested solutions and I am afraid none woked for more than an hour or two and then I had the error printing message back again. I suspect it may be a problem with by BT Router and despite hours of calls with them, we have got no further, but they have despatched a new router to see if that might be the cause. When printing works (sometimes it doesn't for days - until today i had been nearly a week without any printing and last night I went out and bout a PC to HP pronter cable in desperation. That does work Ok, but is a temporary work around as it cannot be used by more than one PC at a time. Today, with the BT engineer on the phone, we tried everything we could think of, including static IP addressing, and nothing would work. After we finished, I deleted the printer from the network and re-installed it again and both cabled and wireless connection to the router started working again. However, this has happened sometimes before and then stops again later. I have deleted and re-installed HP drivers so many times over the last 8 weeks, I have lost track of the number of times, changed router configurations, but the same problem either re-occurs or doen't work at all. The HP Printer can see the Router name and its IP Address, even when the Error Printing message appears on my laptop, but when that occuts, the PC cannot see the HP Printer via the Router. This is why I have been thinking the Router might be causing the fault. If you have any thoughts on this, I would be most grateful for any advice, But at the moment, my hopes are that a new Router, which is due to arrive next Monday or Tuesday, may help !!!! Thanks again. Colin Faragher

[Solved] CUPS: Unable to write print data: Input/output error

I'm filling this for the benefit of those poor googlers that can reach here.
Symptoms: After trying to print a "complex" image the printer made too much breaks, and failed.
The problem is, it then didn't came up. I mean, I restarted the printer, cupsd, the whole system, and nothing.
I was unable to print again, it showed "Unable to write print data: Input/output error" and refused to print anything.
I then saw that in /etc/cups I had printers.conf and printers.conf.O files, which differed (other than in StateTime), that printers.conf.O had
State Idle
but printers.conf had:
State Stopped
StateMessage Unable to write print data: Input/output error
Reason paused
Probably due to the ErrorPolicy being stop-printer.
So seeing I followed the following steps:
Stop cups
Replace printers.conf with printers.conf.O (I could also had manually edited it)
Start cups
It then went working flawlessly.
There was probably an option in the web interface combobox for doing that. The problem is that I didn't realise it was stopped, so didn't know how to make it work. Moreover, some posts in the web recommended reinstalling the printer (which would skip the problem by creating a new printer).

I think that I had this same problem, and fixed it by reinstalling the printer. Thank you for your post.

Hp is in error state

Konica Minolta Bizhub 220 - Message reads "Owner - HP in error state" HELP!!!!!!
This question was solved.
View Solution.

Hi Kent,
This forum is the Mac Printing forum, if you are having an issue with the Konica, your best bet would be to contact their support. If you feel this is a desktop issue, here is the proper forum for that.
Don't forget to mark a post as solved if it fixed your issue

Hp officehet pro 8600 printer is in an erroe state

Hi,
I have not been able to use my hp officejet 8600 pro printer in days, when I try it states, there a problem with the printer or ink system. Please I will appreciate an answer asap

Hi ese245,
Thank you for visiting the HP Support Forums! I understand your HP Officejet Pro 8600 is in error state, you are getting a 'There is a problem with the printer or ink system ' message on the front panel.
I would like you to start here: An 'Ink System Failure' Error Message Displays on the Printer, please complete ALL troubleshooting steps listed.
If you have completed ALL steps and are still getting the error message, I suggest you contact our technical support at 800-474-6836 as this may be an issue with the printers hardware. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www.hp.com/cgi-bin/hpsupport/index.pl
I hope this helps!
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

NP101945C HP laserjet M251nw is in an error state.

When I try to print a document my computer informs me that my printer is "off line." (Yes the printer has been turned on.) I
downloaded the HP diagnostic ap and ran it. The result was this message "NP101945C (HP LaserJet 200 color M251nw) is
in error state." No further explanation from the diagnostic ap. No help from the HP search engine. Any help would be
appreciated. My partner thinks I should throw the 8 month old HP in the trash and go out and buy a new printer because
our business is suffering without a functioning printer. (No, I wouldn't buy an HP again.)

Hi @LuckyDuck1948,
I would like to be able to help you, but I will need some more information.
If there is any lights flashing on the printer, the printer will show offline.
Is the printer in a ready state?
Try and print a hardware self test on the printer to find out if it is a hardware or software issue.
Printing a Configuration Report.
What operating system are you using? How to Find the Windows Edition and Version on Your Computer.
How is the printer connected? (USB/Ethernet/Wireless)
Please provide in detail the results if you are still having issues.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Pixma MG 3150 'error state'

Just purchased new HP Pavilion computer. Used Microsoft Updates to install printer - no problem (I thought!). Every thing looks fine until you actually get to 'print', when error message comes up 'Printer is in error state'. Have closed it all down, reset the wireless function on the printer, wireless button is lit, printer is 'ticked' on devices screen, and printer works ok when scanning. Where do I go frm here, please? After a couple of days trying, frustration is creeping in!

Hi manavarro83,
To try and resolve the issue, we will want to ensure that the printer has proper wireless communication occurring. For proper wireless communication to occur, it is important that network devices are suitably located. Please ensure the following:
1. The printer and the access point are located within the wireless connectivity range with no obstacles between them.
2. The distance between the printer and the access point is not too far. If they are too far apart, please move them closer together.
3. There is no barrier or obstacle between the printer and the access point. In general, connection performance decreases for communications through walls or between different floors. Adjust the locations to avoid such situations.
4. There are no sources of radio interference near the printer and the access point. The wireless connection may use the same frequency band as microwave ovens, wireless phones and other sources of radio interference. Try to keep the printer and the access point away from such sources.
5. Check if the radio channel of the access point is close to that of other access points nearby. If the radio channel of the access point is close to that of other access points nearby, the connection performance may become unstable. Be sure to use a radio channel that does not interfere with other access points.
6. The printer and the access point face each other. Connection performance may depend on the orientations of the wireless devices.
Once these items have been verified, if you still experience difficulty, please call or email us using one of the methods on the Contact Us page for further assistance.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

VM Server stuck in "Error" state - cannot start or stop any VMs

I have Oracle VM Server 3.0.2, VM Manager 3.0.2, and have a VM server stuck in an "Error" state. I've gone into all the Event tabs for the server + guests and acknowledged all the errors, but it's still in this state.
When I try to start a VM for example, I get this error on screen (I've obfuscated the server names):
OVMRU_005007E Virtual Machine: <vmname>, cannot be started/resumed on Server: <servername>. Reasons:
Server: <servername>, is in error
AdminServer-diagnostic.log reports:
[2012-03-23T16:58:05.078+13:00] [AdminServer] [ERROR] [] [com.oracle.ovm.mgr.faces.model.EO] [tid: [ACTIVE].ExecuteThread: '5' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <anonymous>] [ecid: 87aae679e5ee7e1d:-14aa5e4e:1363307a070:-8000-000000000000eb79,0] [APP: ovm_console] Programming error![[
java.lang.NoSuchMethodException: com.oracle.ovm.mgr.api.collectable.ManagedObjectHandleImpl.getUser()
at java.lang.Class.getMethod(Class.java:1605)
at com.oracle.ovm.mgr.faces.model.EO.invokeStringAccessor(EO.java:551)
at com.oracle.ovm.mgr.faces.model.EO.invokeStringAccessor(EO.java:1124)
at com.oracle.ovm.mgr.faces.model.JobEO.getUsername(JobEO.java:608)
at com.oracle.ovm.mgr.faces.backing.task.TaskFilter.isAssociatedUser(TaskFilter.java:216)
at com.oracle.ovm.mgr.faces.backing.task.TaskFilter.isAssociatedWith(TaskFilter.java:241)
at com.oracle.ovm.mgr.faces.model.collection.EOList.isAssociatedWith(EOList.java:239)
at com.oracle.ovm.mgr.faces.model.collection.EventSupport.handleInsert(EventSupport.java:60)
at com.oracle.ovm.mgr.faces.model.collection.EOList.handleInsert(EOList.java:211)
at sun.reflect.GeneratedMethodAccessor1446.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at com.oracle.ovm.mgr.faces.model.ChangeSupport.fireChangeEvent(ChangeSupport.java:127)
at com.oracle.ovm.mgr.faces.model.ChangeSupport.fireInsert(ChangeSupport.java:66)
at com.oracle.ovm.mgr.faces.model.DataProvider$EventListener.fireInsert(DataProvider.java:312)
at com.oracle.ovm.mgr.faces.model.DataProvider$EventListener.timerExpired(DataProvider.java:284)
at weblogic.timers.internal.commonj.ListenerWrap.timerExpired(ListenerWrap.java:37)
at weblogic.timers.internal.TimerImpl.run(TimerImpl.java:273)
at weblogic.work.SelfTuningWorkManagerImpl$WorkAdapterImpl.run(SelfTuningWorkManagerImpl.java:528)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:209)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:178)
Nothing gets written to AdminServer.log
Any ideas?

Hi Mannyabdon,
Based on your description, I recommend to check the things below:
1. Run the PowerShell command below to check the status of the Secure Store Service:
Get-SPServiceInstance |Where {$_.typename -like "Document Conversions Load Balancer Service"}
If it is not showing online, please stop the service first and then start it to see if the issue still occurs (the
<ServiceGUID> can be obtained obtained from the command above).
Stop the service:
Stop-SPServiceInstance -Identity <ServiceGUID>
Start the service:
Start-SPServiceInstance -Identity <ServiceGUID>
2. Check the ULS log for detailed error message.
For SharePoint 2013, by default, ULS log is at C:\Program Files\Common Files\Microsoft Shared\Web Server Extensions\15\LOGS.
Thanks,
Victoria
TechNet Community Support
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected]

A fatal error occurred while creating an SSL client credential. The internal error state is 10011.

Need help. I have my pilot lync 2013 pool up (in coexistence with 2010 production environment) and can log into Lync 2013 environment with a lync 2010 client but am not able to with a lync 2013 client. It just prompts for password but will not
take it. I'm sseeing this on my front end server multiple times:
A fatal error occurred while creating an SSL client credential. The internal error state is 10011.
Came across this http://www.logicspot.net/index.php?id=50 and tried disabling TLS 1.2, which I did and verified but yet the issue still exists.
All my certs are good coming from internal CA. My signin logs show below but keep in mind, this works just fine if using a 2010 lync client to my lync 2013 servers. Issue only occurs when trying to connect using a lync 2013 client.
1 Login: FAIL (hr = 0x1)
this request needs authentication, trying webticket from: https://domain.com/WebTicket/WebTicketService.svc
1.1 Get-NewWebTicket: FAIL (hr = 0x1)
CLogonCredentialManager::QueryForSpecificCreds() Credential user 0x069B64A0 id=15 querying for specific credentials, credSuccess=2, targetName=Microsoft_OC1:[email protected]:specific:LAD:1
1.1.1 ExecuteWithMetadataInternal: FAIL (hr = 0x3d0000)
Executing wws method with windows auth auth, asyncContext=0A4FC348,
context: WebRequest context@ :173931816
MethodType:4
ExecutionComplete? :1
Callback@ :0A5A1864
AsyncHResult:80f10041
TargetUri:https://domain.com/WebTicket/WebTicketService.svc
OperationName:http://tempuri.org/:IWebTicketService
Error:
There was an error communicating with the endpoint at 'https://domain.com/WebTicket/WebTicketService.svc'.
The server returned HTTP status code '401 (0x191)' with text 'Unauthorized'.
The requested resource requires user authentication.
1.1.2 ExecuteWithWindowsOrNoAuthInternal: PASS
1.1.3 ExecuteWithWindowsOrNoAuthInternal: FAIL (hr = 0x3d0000)
Executing wws method with windows auth auth, asyncContext=0A4FC348,
context: WebRequest context@ :173931816
MethodType:4
ExecutionComplete? :1
Callback@ :0A5A1864
AsyncHResult:80f10041
TargetUri:https://domain.com/WebTicket/WebTicketService.svc
OperationName:http://tempuri.org/:IWebTicketService
Error:
There was an error communicating with the endpoint at 'https://domain.com/WebTicket/WebTicketService.svc'.
The server returned HTTP status code '401 (0x191)' with text 'Unauthorized'.
The requested resource requires user authentication.
1.1.4 ExecuteWithWindowsOrNoAuthInternal: FAIL (hr = 0x3d0000)
Discovery task(0A4FF830) sent to URL http://domain.com completed with hr=0x80f10045
1.1.5 ExecuteWithWindowsOrNoAuthInternal: FAIL (hr = 0x3d0000)
Executing wws method with windows auth auth, asyncContext=0A4FC348,
context: WebRequest context@ :173931816
MethodType:4
ExecutionComplete? :1
Callback@ :0A5A1864
AsyncHResult:80f10041
TargetUri:https://domain.com/WebTicket/WebTicketService.svc
OperationName:http://tempuri.org/:IWebTicketService
Error:
There was an error communicating with the endpoint at 'https://domain.com/WebTicket/WebTicketService.svc'.
The server returned HTTP status code '401 (0x191)' with text 'Unauthorized'.
The requested resource requires user authentication.
1.1.6 ExecuteWithWindowsOrNoAuthInternal: FAIL (hr = 0x3d0000)
CLogonCredentialManager::QueryForSpecificCreds() Credential user 0x069B64A0 id=15 querying for specific credentials, credSuccess=2, targetName=Microsoft_OC1:[email protected]:specific:LAD:1
Rich

Hi,
Please check the server role and Web Services for Internet Information Services (IIS) are set correctly.
For the detailed IIS configuration, please check:
http://technet.microsoft.com/en-us/library/gg412871.aspx
As Lync client 2013 attempt to query in order to perform autodiscover of the Lync registration server. First
lyncdiscoverinternal.<sipdomain> Host (A) record and then
lyncdiscover.<sipdomain> Host (A) record. If neither of these records are resolvable then the legacy DNS SRV and A record fall-back process is used. So make sure you have add the two A record in DNS server.
More details:
http://blog.schertz.name/2012/12/lync-2013-client-autodiscover/
Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make
sure that you completely understand the risk before retrieving any suggestions from the above link.
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

"printer is in an error state"

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