Printers re-install issue

We have a workstation where when the user receives an email pdf which they then try to print it will not print. It looks like it has been sent to the printer but the print queue doesn't show the job.
Then when you try to print again it asks you to install printers, which if you look via the printers (and not from file print within Adobe) they are still all there!
My workstation has exactly the same version of Adobe Acrobat X standard and exactly the same version of windows (7 64-bit)
I can't work out what the issue is - Any suggestions?

I am printing from Acrobat itself, I reinstalled the printer driver with version for Windows 7 64 bit but also found that it could be the printer which is attached, as I have a different printer.
The printer is HP LaserJet 1018. I found a solution on the internet that said that this was a known issue and in the advanced settings when printing from Acrobat once I had chosen print as image the printing worked.
Thanks for your help

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