Problem with multiple instances of shared printers being installed on client computers when the spooler service is started
Hello,
We have Windows Server 2012 and clients using Windows 8. We've been having some printer problems for awhile now that I haven't been able to figure out for the life of me. The main problem is the fact that printers are installed on computers automatically
once the drivers are installed. The side-effect of multiple instances of each printer showing up is very annoying but I suspect fixing the initial problem will resolve this secondary one.
Here is the rundown:
We add the shared printers on logon to the clients using the GPO thus installing the drivers locally.
Whenever the spooler on the client is restarted with the drivers installed, all of the
shared printers that were previously installed get duplicated 5 more times (for a total of 6 instances of each shared printer) on the "Devices and Printers" page. This happens
all the time.
Removing them only fixes the issue temporarily, as soon as the spooler or computer is restarted, it seems these shared printers are somehow found on the network and the duplicates return.
Two of these printers are located on different clients, installed locally and shared while the other three are all installed on a server and shared through it. The issue is the same on all of them.
Cleaning the spooler completely (registry and files from C:\system32\spool) fixes the issue temporarily as well since, as soon as the drivers are reinstalled, the issue occurs again.
I've tried many things (disabling the GPO, editing the GPO, printer shares, registry, etc.) and searched tirelessly online for a cause and solution but I'm stumped. Does anybody have any idea what might be causing this problem and how to resolve it?
Thanks for your time!
Update #1: I just tried adding the NoNetCrawling option in the registry found in this article -> http://support.microsoft.com/kb/320138/en-us
I couldn't find the same for Windows 8 unfortunately. I also tried disabling network discovery and all other sharing options to no avail.
Update #2: I tried isolating the computer to a different subnet and restarting the spooler and, sure enough, the issue didn't occur. This proves that the issue is network share related. Also, as soon as I change the IP back to the regular domain
subnet one, the multiple printer instances re-appeared again.
Update #3: I just tried doing the same thing but on the server where the printers are installed and shared and, sure enough, despite being in a different subnet, the issue occurred. This leads me to believe there is a setting on this server at fault.
Question is, which one?
We have deployed a brand new Active Directory domain for a customer. ALL the servers without exception are Windows 2012 R2 and all clients are Windows 8.1 32bit VDI clients.
The issue that we have is around network printers.
We are deploying 4 printers from a Windows 2012 R2 Server via the print management/Deploy Printer and assigning that to a GPO. The printers are deployed to the Computers which should mean that the users get all 4 printers which they then should be allowed
to set their default and personal settings for that printer.
Our printers are deployed like this:
1. Created security group
2. Assigned VDI computers to the security group
3. Created GPO to reflect security group
4. Modify GPO to do security filtering based on computer group membership
5. Deployed 4 x printers through Print Management to the GPO on a per machine basis
However, on the users Devices and Printers screen we are not seeing the 4 printers. For some users
they see duplicates of all 4 printers so e.g they can have upwards of 8 or more. Other users have no printers displayed whatsoever. The next time they log off or restart they then have a different amount of printers displayed.
If they try and set the default then it will set and the next time they check the default may have moved to another printer even without logging off or back on.
Now, where this gets strange is within an application such as MS Word 2013 or Notepad if they use the file and print menu the printers will be listed, even if the user has no printers displayed in Devices and Printers. If the users selects a printer then they
can then print OK.
If we check HKCU\Printers||Connections then the CORRECT 4 printers are showing as to what is being deployed via the GPO so I know that the Windows 8.1 terminals are receiving the correct printers from the GPO.
To try and correct this over the course of the week we have deployed the printers via Group Policy Preferences to the user and then the PC to no avail. Currently we are using the Print management\Deployed Printers to deploy all 4 printers to the computer via
the Computer GPO.
I believe that this issue is related to the display somehow in Devices and Printers rather than a GPO or print server issue as we can see via the registry the clients are receiving the 4 correct mentioned printers as shown in the registry.
FYI: We only have around 30 users and all users are getting this problem. All users are receiving the same GPO's and have the same few apps installed, Office 2013, Adobe Reader etc.
What we want is for the computers to receive all 4 printers. All users should be able to use all 4 printers but the user should be able to select their particular default, depending where they are located or what they are printing that particular day. Their
particular default should persist after reboot. (We have 2 x Copiers and 2 x HP Laserjets) All users have redirected documents and desktop but the rest of the profile is on the VDI and persists after their reboot. The profile is not roaming as the user is
assigned a particular VDI.
After a week of scratching our heads with this we are open to suggestions and any would be appreciated.
We have tried following the issues on this thread to no avail either as they still return.
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Submit a report to a new online window
Hello, Is it possible to submit an online report which instead of using the current window would open a new one, sort of a /o? Thank you, helena teixeira
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I have installed the latest iTunes, my iPhone 4 is up to date, I restarted both my PC and iPhone 4, but am unable to complete a sync to update my music on my iPhone. What else should I try?