Printing error message and failure to print from PhotoSmart

I can do all of the various photo functions in photosmart, but when I click on Print, I consistently get the "Printing Error:The slected paper size is too small for the current print size."  At no point am I directed to select the paper size.  I know the process because occasionally it has worked.  There is no prompt for selecting paper size.  For this reason, I have to defer to another photo printing program.  Why can't I select a paper size and proceed to printing?

 I have tried creating the profile again and still get the same problem.  The problem is machine based and not user based. 
Hi GG1234,
If you recreated the Outlook profile and still got the same problem, please try to recreate the Windows Profile:
Log on to client using local admin account->rename the profile folder under c:\users.
By the way, did you try to print the mails in OWA?
Frank Wang
TechNet Subscriber Support
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