Printing Webhelp Topics from online help

I tried to print off an individual topic from my online help
system. However, the table of contents printed out instead. I tried
to print out other help topics but the same thing happened. My
printouts were of the table of contents and not the topic. Does
anyone out there know how to fix this? Please let me know. Thanks.

Thanks. It worked.

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Calling webhelp topic from command line

Hi
I've searched the list, but was unable to find any
information about this.
How do you call a webhelp topic from the command line? What
syntax would I use?
Thank you
Nadine

Try the topic on my site about Calling WebHelp.

Is it possible to link a topic from another help file?

I apologized if topic has been discussed/answered. I was
wondering if it is possible to link a topic from another help file?
So, basically my client has a help file .chm that was created by
someone else. I am brought in to create another help file. so,
basically for the help file that i'm creating a topic call vacation
hours but this topic is already in the previous help file instead
of including that in the new help file can i create some see also
link to this topic in the previous help file and the topic vacation
hours from the previous help file display once someone click on the
link. please let me if this possible and how i can do this.
thank in advance
bob

Hi, Bob, and welcome,
Yes, you can create links from one .chm file to another. The
HTML syntax is as follows:
<a
href="TargetHelpFile.chm::/path_to/TargetTopic.htm">Link
text</a>
For example:
<a href="htmlhelp.chm::/topics/chmweb.htm">Click here
for more information</a>
To ensure that you're specifying exactly the right path
information to the target topic:
1) Open the target help file.
2) Display the required topic.
3) Right-click it and then, on the context menu, select
Properties.
In the resulting properties dialog box, you can copy the path
information out of the Address field and abbreviate it
appropriately (you need the name of the target .chm file and
everything that follows it).
For this type of link to work, the target help file must be
in the same folder as your source help file or in the Windows Help
folder, or it must be registered under the following key in the
Windows registry:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\HTML Help
Pete

Is it possible to print the info. from the help window. (ex. how to create a smart list)

is it possible to print the info. for the help window. (ex. how to create a smartlist... i tunes)

Yes, click the gear icon and select print.

Launch webhelp Topic from a web application; problem calling another topic

My client has a web application for which I have created a WebHelp Help Guide.
I have RH8 v8.0.2.208 running on Windows XP SP3.
When the user clicks a Help icon on the web app screen, it launches a corresponding Help topic. The developer has managed to launch the full Help Guide, at the required topic, by using something like "help/imrd_help.htm#edit_subject_details.htm". So far, so good: this works fine for the first topic.
But if the user leaves the Help Guide open, switches back to the web app, works through to another page in the web app, and clicks for a new Help Topic (say, "help/imrd_help.htm#add_new_user.htm"), the old topic stays on screen: the Help Guide does not update to the required Help topic.
Any ideas how to fix this please, so that it calls the new topic?
Thanks.

See Calling WebHelp on my site. This problem is described there.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Problems when printing help topics from OHJ

We have encountered some persistent problems when printing help topics from Oracle Help for Java (Ice Browser).
NOTE: When we print the same source files from Oracle Help for the Web, the printing problems are gone.
(1) Spacing Errors (all printers had identical results)
Text with special formatting (<b>, <i>) often has either too much space or not enough space.
Links often have extra spaces underlined before or after the link, itself.
(2) When printing multiple help topics from the TOC (an entire branch in the tree):
On some printers, no graphics print correctly, but instead print as one of the following: 1. empty box the size of one character, 2. black box the size of one character, 3. black box the size of the original graphic. We could not detect a pattern that caused 1, 2, or 3.
NOTE: all graphics are bit maps (screen captures) that were generated in the same manner.
NOTE: if these same help topics are printed one at a time form Oracle Help for Java, the graphics print fine.
Is this a problem with the Ice Browser?
Thanks for the help,
Wendy Studinski

There are a known issue with the ICEBrowser printing in some circumstances. The laying out of text by the ICE Browser relies on font metrics (being able to measure the width of a run of text in a given font). On screen it looks great, but when printing, even though the GraphicsConfiguration for the printer is being used, these widths are sometimes off, which can result in text running together at boundaries between text styles. We're not sure what to do about this problem, and we've reported it to IceSoft.
Not every font has this problem, so varying the font you are using might help the appearance when printed.
The other problem you report, problems with the images when printing multiple topics, is something that we will look into.

HP Enterprise - Use Cloud-based HP Online Help to Troubleshoot Printing

HP LaserJet Enterprise printers and HP Officejet Enterprise printers have cloud-based Online Help available to troubleshoot printing issues. HP Online Help users can scan a QR code on the printer display using a mobile phone or tablet, or click an error-specific link in the Event Log of the Embedded Web Server, to automatically retrieve the most relevant and up-to-date information or video to help resolve the issue at the control panel.
Use Cloud-based HP Online Help to Troubleshoot Printing c04672002
Setup and Configure Cloud-based HP Online Help c04671899
https://www.youtube.com/watch?v=IZyuyDz0Nz0

Hi @Sunshyn2005
I timed-out waiting for advice, and contacted HP Support, who helped me get the printer back on the air. While we didn't manage to root-cause it, in the course of trying various things, the tech disabled Norton 360's firewall, which then allowed connecting to the printer, and restoring print service, which remains up after re-enabling the firewall.
The timing of the disconnection doesn't neatly corellate with any Windows updates. My own theory is that it was caused by a 360 update, but am unable to find a smoking gun, since 360 doesn't provide update history. The exact root-cause remains a mystery, but at least provides another thing for folks to try should they find themselves in similar straits.
I really appreciated your hint that a Windows update might be the root cause, and your pointing out how to review the history and back-out updates: this morning, I found that Windows had installed a batch of updates overnight, and found that no browsers worked. Using your advice, I rolled back the update, restoring browsing.
Thanks,
-rjs

Virus Call "Online help - Perform System Maintenan...

I received a skype call from "Online help - Perform System Maintenance" and when I answered the phone, it was a computerized voice that started discussing that my computer, which happens to be a mac, is not running "very well." Is there a way to drop a virus through a Skype call? I quit and restarted Skype. How do I block this number/caller? I have Sophos anti virus on the my mac, but maybe this is a skype only virus...or something designed for windows. Very odd. Can anyone assist?

This is a known scamming.
To avoid receiving any Calls like this, you can adjust your privacy to, Change Allow Calls from... "anyone" to "people on my Contact list only".
http://community.skype.com/t5/Windows/Does-anyone-know-what-quot-sys-help-bn3-quot-is/m-p/967658#M71...
You may also block and report the scammers.
https://support.skype.com/en/faq/FA10488/how-do-i-block-or-report-a-contact
Regards,
Tamim
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour
If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.

Printing from a Help File

Hello everyone!
I've been searching these forums and clicking on links for a couple hours now and haven't been able to find what I'm looking for. If this topic already exists, my apologies for the duplicate! Also, I'm a new-ish user to RoboHelp. Have never really received any training, I just usually figure things out by trial and error and by looking through the forums here. So if I give you useless information, hang in there! I just want to make sure that I give all the information that is required for this issue. Also...and most exciting...I just got the rest of the week off!! Five Day Weekend here I come! So I won't be able to add anything or answer questions till Tuesday!
I'm working in RoboHelp HTML 6. (I think version 099, if that matters.) I've created a Helpfile that we have loaded to our company website. When creating the file to upload to the website, I used WebHelp under Single Source Layouts. It all works wonderfully, but now some clients want to be able to print each module individually. I have created Print Documents for each module under Single Source Layouts and I've read about buttons to link to that so clients can print them but I can't figure out how to put the "button" in the main page of each module so the client can print it. Or if they use the Print button on their browser, how I link the Print Documentation to that page. (The print documentation is in PDF format.)
So what am I missing? How do I link the print documentation to the page in the online help document for clients to use?
Have a fabulous weekend!!
Cheryl

Hi there
Here is how you do it. First, you add your print documents to the list of Baggage files. Just right-click the Baggage pseudo folder and add the file. After you do that, you are able to create links from topics to the baggage file. Just insert some text or an image, then select it and drag the baggage file from the Baggage files area to the selected text.
It really can't be much simpler than that, eh?
Cheers... Rick
Helpful and Handy Links
RoboHelp Wish Form/Bug Reporting Form
Begin learning RoboHelp HTML 7 or 8 within the day - $24.95!
Adobe Certified RoboHelp HTML Training
SorcerStone Blog
RoboHelp eBooks

Coding advice needed for moving from CHM to 'true' Online Help

Apologies in advance if this is the incorrect forum for these questions. Apologies also if this is a little off-topic; I’m a tech-writer, and I use RoboHelp, but my questions are related to the underlying code that calls my Help files.
Currently we produce Help in RoboHelp 10, exporting it as a CHM, and we’re looking to provide this content online.
Our applications are written in a combination of VO (Visual Objects) and .NET (we’re slowly moving all the content over to .NET). This means that some of the Context ID calls to the Help .CHM are written in VO, others in .NET.
The plan is to modify these calls so that instead of calling a CHM file, they point to a web page address. Can anyone point me in the direction of some help regarding this? I’d really love to see some coding examples of where others are doing this same call to a web page.
The majority of our users have permanent online access. However, there are occasions where they might do an export of a patient’s data (our users are Doctors) and travel on-site, doing a ‘home visit’ for example. We have numerous users who live in remote regions of the country where there is poor or no Internet access. In such circumstances we need the code to detect that there’s no Internet access, and instead of trying to call a web page of Help content, the included local CHM file is called instead (i.e. the ‘traditional’ method of using a Context ID to display a locally-stored CHM Help file). Has anyone done this? I’d really like to see some code examples.

Colum is correct that WebHelp will give you an online help format but it will not be viewable from your server without a connection and that is one of your requirements. What you are looking for is known as Airplane help so that the user gets the latest online help when they have a connection and a perhaps older version when they are not.
How to do that with AIR Help is described on my site but my concern in pointing you in that direction is that I have not seen any new development on that help format. You need the same option with WebHelp and CHM help. I don't have a workflow for setting that up.
There is general information about calling help on my site and you will also find very good information at http://www.wvanweelden.eu
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Network Magic v 5.5 I cannot access the online help from the links within NM

When I try to access the online help from any link button in NM V5.5 including the main help > Help center > Network magic help, the browser will open and resolve address , Status bar will state done but I have a blank page.
The URL in the address bar is
http://go.purenetworks.com/redir/webhelp/nm/_cover.htm?pn=nm&a=5.5.9195.0&as=0&ad=2&bt=shp&b=Pure&dc=Pure0.LinksysRouterSetup&dt=OLN&k=1611759616&ct=cisco&ag=d9429c0fe2fd40b9&g=d04c74e28eb95300%2Cb2610a4f03b2f988&lcid=1033&ulcid=2057&am=99&it=upgrade
I am running windows 7 Ultimate, have tried
Firefox 3.6 and
IE 8.0 -- I have put the Url into the trusted zone and the web page will again show up as done and status bar shows trusted zone
I have tried all this with my Firewall & AV (Kaspersky Internet Security 2010) both on and disabled
NB The "ask linskys link works" as does the "community forums"
The Main help > Help center >Getting Started also works.
( I am running the WRT610N Router set up by Network Magic)
Many Thanks

I've seen this too use http://support.networkmagic.com
Mikro the Owner of the Linksys BEFCMU10_V4-UG Modem & The BEFSR41v4 Router.

Print is too small when I try to print something from online; how can I change the settings?

I need to enlarge the print when I print anything from online. Entirely too small. Does anyone know the answer?

hi there,
could you provide the community with a little more information to help narrow troubleshooting? what browser and operating system?
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

Printing all topics in a book in Webhelp format

How can users print all of the topics in a book of topics from the TOC? I know in .chm format, you can right-click a purple book, select Print from the shortcut menu, and then select the Print the selected heading and all subtopics option. However, I cannot find a way to do this in webhelp format. Is there a way?

In webhelp there isn't but you can get around this by creating a PDF and adding it to a topic.
Read the RoboColum(n) for mutterings on RoboHelp, Technical Communication Suite and technical communication.

MY envy 5330e has stopped printing anything from online sources.

MY envy 5330e has stopped printing anything from online sources but will print from on board documents or pictures.

Hey @youngfmly,
Because your HP ENVY 5530 e-All-in-One Printer is producing blank prints from three computers when printing from the the internet I'm wondering if there may actually be a hardware ink system issue occuring. I understand that this may sound odd as everything else appears to print fine. However, when printing from your computers colour ink is used to enrich the black ink when printing in certain programs. Primarily when the computer 'sends' the print job to the printer as an image file. Therefore, just to ensure that your printers ink system is functioning properly, I am going to have you print a standalone Print Quality Report.
How to Print the Quality Report:
Load plain white paper in the paper tray.
On the printer control panel, touch the Settings icon (), and then touch Tools. The Tools Menu displays.
Touch Print Quality Report. The printer prints the test page.
If this report prints perfectly: Than the issue that you're experiencing is not related to the printer. Rather, there is likely a setting that still needs to be checked under Google Chrome. If your modem/router was causing this issue all prints would be affected.
If this report prints with quality defects or missing colours: Than the Google Chrome printing issue that you're experiencing is being caused by your printer. To resolve this print system issue can I please have you click here. Once the support document opens please run through Solution six, Solution seven, and Solution eight. This includes any sub-steps under the listed Solutions.
Please let me know the result of printing this standalone Quality Report. I look forward to hearing from you!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

Since the update i cannot print from online qickbooks how do i fix this

I can go to internet explorer and print from online quickbooks

Can you try to start Firefox in Safe Mode to see if Firefox works properly with no error? You can start Firefox in Safe Mode below:
*'''Windows/Mac''': Go to Help > Restart with add-ons disabled
*'''Linux''': Run ''firefox -safe-mode'' in the Terminal/Konsole
If Firefox opens up fine with no problems, it's probably one of your extensions that's causing the issue. You can re-enable your add-ons one by one until you find the one that causes the issue upon being re-enabled.
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Printing Webhelp Topics from online help

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