Prioritizing Calls in the Waiting List

Hi
I have posted a post with the same title before here
https://supportforums.cisco.com/thread/2175958?tstart=30
and I had some good answers but not for all the questions I have.
So I will post here the questions again hopping I find answers to the missing parts.
The problem simply is that I need to serve the customers based on thier prority in our own business. The suggestion was to make two skill groups with different priorities and map all the agents to the two groups so when twp calls come the high priority skill group will serve first.
I was thinking in making about 5 skill groups with 5 levels of priorities and all the agents are mapped to all the skill groups. The problem with this implementation is that out customers do not only have 5 levels of priorities. The priority levels are Dynamic. This means that I can not make only 5 skill groups (As Far As I Understand).
So my question is
If I have a wating list and a new call comes from a customer whos priority is larger than the first customer in the waiting queue, How could make my system serves this call before the first customer in the waiting list?
In other words
If I have 20 customers in the waiting list as following.
4-4-4-4-3-3-3-3-2-2-2-2-2-2-2-2-2-1-1-1
if the new call is from a customer whos priority = 7 (which is higher than the first call in the waiting list -4 in our case-) put this call at the beginning of the queue and reject the last call?
the new waiting list will be as following
7-4-4-4-4-3-3-3-3-2-2-2-2-2-2-2-2-2-1-1
Is that possible ?

Dear David:
What I mean with the term dynamic is that there is no specific number of priority levels
For example, as you said the UCCE gives me priority 1-10. These are 10 specific levels but in my case I do not know how much the levels I have.
In other words
Suppose that my call center want to serve the customers based on the number of times they contact us during this month. The number of calling times may be vary from 0 to whatever. Suppose that the number of calls is stored in external DB (DBLookup node) or will be provided using an external application (gateway node)
How would you prioririze the customers in this case ?
Regarding the other question, is there is a way to not run out of CVP ports?
In other words, is there is a way to leave a vacant port in order to handle the new prioritized customer? and reject the lowest call from the queue?
Thanks in advance

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NAME: Cory
MAGNAME: Merlin
NAME: Brandon
MAGNAME: Gondorf
NAME: Chris
MAGNAME: Houdini
NAME: Lokie
MAGNAME: Blaine
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