Problem contacting skype

I have received an auto renewal from skype which I want to cancel. I have tried contacting them via website and the links on the renewal email plus links here and elsewhere on the web. This has been for the last two months both on my Ipad and PC. Tried now about 40 times over this period and every time I get the same message ' Looks like our website is currently having a few problems. Please try again later'
I live on the Isle of Man which is a British Island but not actualy part of the UK
Thanks Laurie

laurieroome wrote:
I have received an auto renewal from skype which I want to cancel.
Hello and welcome to the Skype Community.
Your account shows that you haven't used your Subscription recently so this may assist.
https://support.skype.com/en/faq/FA12147/when-can-i-get-a-refund
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Similar Messages

Contacting skype via email regarding payment issue

I would like someone to contact me via email regarding the following issue:
I received a notification my account with Skype has been canceled. I surmise that for some reason or another Citibank has not been sending payment via electronic payment per my contract with SKYPE.
I have contacted Citibank just now via email, sending then the following message.
(please email me back with your contact phone numbers so I can resolve this unfortunate incident or issue which I have first heard about an hour ago via an email to me from SKYPE)
Received this from your accounting operations.
Something wrong here as the payments are suppose to be make automatically when they g3et near the ten dollar mark.
I have not been following payment as it has been done automatically-and this is the first notification.
How can this be? This amount shown is very strange and very incredulous to be this high unless Citibank Guam Visa has been not paying the amounts when charged by SKYPE.
Obviously if this is true, for about the past five or so months by my estimate this has been happening.
What is perplexing is that the credit card is still good and ca not understand how it was’t paid.
Could you send me the past 2012 payments so I can see what has been going on?
I will send this on to Citibank as an inquiry.
Anyway, I do not want to cancel my SKYPE account.
Thank you.
Alan J. Sokoloff
*edited for privacy*
----- Forwarded Message -----
From: Skype <[email protected]>
To: *edited for privacy*
Sent: Monday, January 28, 2013 9:25 PM
Subject: Problem with your payment
This is an automated email, please don’t reply.
Hi there Alan Sokoloff,
Problem with your payment
Unfortunately, your payment failed, but don’t worry, we didn’t deduct any money from your card.
Here are your order details:
Skype Name: alan.sokoloff4
Total amount: $71.28
Transaction date: Jan 28, 2013
Order number: [removed for privacy]
Order status: Refused
Why was my payment refused?
Reasons for your card payment failing can be:1. You entered the wrong details. Make sure you have the correct details and try again. You didn't have enough money on your card. Make sure you have enough money before you try again. You might be using an anonymous proxy or proxy server to access the internet, which we don't allow during the purchase process. Skype is always doing its best to protect you from any kind of fraud. Sometimes this can cause perfectly legitimate purchases to be refused.
What can I do?
We recommend using another card or one of our other payment methods such as Skrill, one-off bank transfer or retail vouchers. View the different ways to pay for Skype products.
Talk soon,
The people at Skype
Lost Password·Account Settings·Help·Terms of Use·Privacy
Getting help for Skype
While you cannot reply to this email, you can contact us through our help section for assistance.
You can also visit our forums.
Protect Your Password
Skype staff will NEVER ask you for your password via email. The only places you are asked for your password are when you sign in to Skype or on our website if you want to buy something or check your account. You will always sign in via a secure connection, and we ask you to ensure that the address in your browser begins exactly like this https://secure.skype.com It should also show a little padlock symbol to indicate the secure connection.
Be alert to emails that request account information or urgent action. Be cautious of websites with irregular addresses or those that offer unofficial Skype downloads. Security updates and product upgrades are made available at www.skype.com or using the client's upgrade function.
© 2003-2013 Skype Limited. Skype Communications S.a.r.l. 23-29 Rives de Clausen, L-2165 Luxembourg.
Skype, associated trademarks and logos and the "S" symbol are trademarks of Skype.
Thanks for any assistance
Alan J. Sokoloff
*edited for privacy*

TJZ1 wrote:
I have attempted numerous times to contact you. I just get stuck in the endless and unhelpful loop.
I only do video chat. I don't know why I am being charged ANYTHING, much less two payments a month of $2.99 and $3.01. The account shows no subscription. Why are you charging me??
I want a TELEPHONE NUMBER TO CALL!
if you are having problems in getting in touch with Skype through their usual webform, you can just try to send an email to [email protected] Skype only offers email, and live chat for premium/selected users.
CONTACT SKYPE CUSTOMER SERVICE | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUPICIOUS CALLS AND MESSAGES | WINDOWS PROBLEMS TROUBLESHOOTING | SKYPE DOWNLOAD LINKS
MORE TIPS, TRICKS AND UPDATES AT
skypefordummies.blogspot.com

Hello. Having a problem with skype. i am online, all buttons work, however i can not make a video call the button simply doesnt work. Messages works. voice calls works. Please help.

Hello. Having a problem with skype. i am online, all buttons work, however i can not make a video call the button simply doesnt work. Messages works. voice calls works. Please help.

Sounds like you need to contact skype.

Problem purchasing Skype premium

I am having serious difficulties purchasing Skype premium.
Following my participation in an academic congress in China last year, my Skype account has accidently become associated with Skype's Chinese partner Tom Online. When I now try to purchase Skype Premium from skype.com, I am redirected to Tom Online's Chinese website.
I initially thought that I could resolve the issue by contacting Skype's customer service, but this appears not to be the case. The advice that I have been given is that I should contact Tom Online in order to address the issue, or register an new Skype account. The replies that I have receieved from Skype's customer service are generally rather incoherent, each time written by a different person and often a cut & paste of pre-written text that is only tangentially relevant to the problem.
Might there any way for me, as a European business customer, to purchase Skype Premium without having to interact with Skype's Chinese partner or registering a new Skype account? If so, I would be most grateful.

Hello Ashraf,
I would first recommend checking your call history here:
https://secure.skype.com/account/usage
If call history shows that destination was recognized as Israel landline number then customer service will need to investigate why subscription didn't cover it.
You can file a support ticket through customer service as shown here: https://support.skype.com/faq/FA1170
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Contact skype

Hi
User Name : [Redacted for privacy]
I had subscribed for the 3 month 10.00USD 120 minutes package and then had to cancell the package as I was not able to use it properly as skype is banned here and is heaveily blocked.
Now eventhough I had cancelled my auto renew setting , I have been charged USD 10.17 on the 29/05/2013 ref order no [removed for privacy].
And today while navagating through and checking on my payment settings , I have again made a purchase of USD 10.00.
As you can check the 120 minutes on my credit cannot be used by me , for calling skype to phones.
and the additinal 10.00 USD is again purchased by mistake.
Kindly refund the 10.00 +10.17 USD charged to my account.
Your site regarding contacting skype is very confusing , Kindly make navagating to the points for cancellig subscriptions , or contacting skype for any probles such as mine , a bit more easy and eaisly visible.
I hope this post will reach the concerned person and my payments will be refunded.
Kindl Regards
sonu

Hi, Sonutitus, and welcome to the Community,
As is mentioned in the blue banner announcement:
If you have a payment issue please contact Skype customer service as users here on the community can't help you with those. To help you find the right place for these types of questions please feel free to use the following links:
Refund requests
Problems with credit card/ PayPal payments
We here in the Community do not have access to Skype accounts or accountholder records. You must contact customer service directly.
Here is a slightly annotated version of the instruction to file your request with Skype Customer Service, and to receive a reply via e-mail. Hope this serves as a useful road map!
Regards,
Elaine
How can I contact Skype Customer Service?
Skype offers help and support through:
The Skype Support website
The Skype Community
The Heartbeat blog
Skype blogs
Email and Live chat (for eligible customers)
To get help with the issue you’re experiencing:
Go to the Support request page. You will be asked to sign on to the Skype website at this step.
Select the topic you need help with and the problem you’re experiencing. ... or the closest topic which matches your enquiry. Some information that might help with your problem is displayed. These are the FAQ articles pulled from the library for your review.
If you still feel that the information doesn’t help, scroll down to the bottom of the website page and click the Continue support request button at the bottom of the screen. This is what the "button" looks like; the button, below, is not a hyperlink.
Select your contact method. (We recommend that you check our Skype Community first. No need to circle back here, as the Community is where you started!)
If you chose email, enter your details, describe your problem, and then click Send support request. We'll get back to you as soon as we can.
We don’t currently provide telephone support.
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Error when saving weemee - contact skype support

Can anyone shed any light on this error please?
- Error "There was a problem with the information provided by the Skype partner site. Please contact our customer support."
Thanks in advance,
Jim

jwelsh7 wrote:
Can anyone shed any light on this error please?
- Error "There was a problem with the information provided by the Skype partner site. Please contact our customer support."
Thanks in advance,
Jim
I think that the error message suggested what you need to do ;
How to Contact Skype Customer Service
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES
SEE MORE TIPS, TRICKS, TUTORIALS AND UPDATES in
| skypefordummies.blogspot.com |

How can I contact skype?

I have been trying to contact Skype for many weeks. On every occassion I simply get the awful "Oops, something went wrong" message. "Our server seems to be down." Well, it certainly is, and appears to have been so for a couple of months. I now have a new problem. If I try to open Skype a message tels me that a new app is available, and to download now. Since there is absolutely no way to connect to Skype, I cannot download this new wonder, and the message blocks any way of using Skype. SO. I can no longer use skype at all, even though I have a payed up subscription. I have wasted so many hours on this. PLEASE can somebody help me. It is probably considerably easier to contact the aliens on Vogon. In fact, they could probably run a better service.I wait in hope. Brian. x

The "modern" (metro) Skype app for Windows 8/8.1 was disabled on July 7. http://blogs.skype.com/2015/06/11/a-more-efficient-skype-experience-for-your-pc/ If you want to continue to use Skype on your computer than you have to download and install Skype for Windows desktop version. http://www.skype.com/en/download-skype/skype-for-windows/downloading/

Contacting Skype by telephone. So they have a UK s...

I have five issues.
Does Skype have a telephone number to dial for help?
I am not getting my 40 minutes free talk each month with Windows 8.
How do I change my unlimited calls to USA back to UK. Made an error whilst setting Skype up on new computer.
My Skype phone number is no longer showing even though I have a Premium Account.
Why am I being charged £1.50p every month?

Dear Readers,
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
Here is a slightly annotated version of the instruction to file your request with Skype Customer Service, and to receive a reply via e-mail. Hope this serves as a useful road map!
Regards,
Elaine
How can I contact Skype Customer Service?
Skype offers help and support through:
The Skype Support website
The Skype Community
The Heartbeat blog
Skype blogs
Email and Live chat (for eligible customers)
To get help with the issue you’re experiencing:
Go to the Support request page. You will be asked to sign on to the Skype website at this step.
Select the topic you need help with and the problem you’re experiencing. ... or the closest topic which matches your enquiry. Some information that might help with your problem is displayed. These are the FAQ articles pulled from the library for your review.
If you still feel that the information doesn’t help, scroll down to the bottom of the website page and click the Continue support request button at the bottom of the screen. Please note that the graphic, below, is for illustration purposes only, and is not a hyperlink to contact Skype Customer Service.
Select your contact method. (We recommend that you check our Skype Community first. (No need to return to the Community seeing as the Community is where you started!)
If you chose email, enter your details, describe your problem, and then click Send support request. We'll get back to you as soon as we can.
We don’t currently provide telephone support.
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Getting angry = cannot contact skype to report pro...

I have been going in xxxxxxx circles on the Support page, signed in a half dozen times, and still cannot reach help. Very frustrating and not at all good customer service. I have been trying to ring my family in the USA (from the UK) on 3 separate numbers and they all are coming up "destination temporarily blocked". I have plenty of credit on my account and am furious that Skype has insulated themselves so tightly that a person cannot even report a problem or ask if there is a solution. Is anyone else having this problem? And why xxxxxxxx can't we contact Skype? Thank you.

it's a bit of an odd fault, have got it to work once or twice but mostly the video screen of the inbound call just shows the animated icon whereas they can see and hear us perfectly. its as if skype just thinks that the other person does not have a video camera connection
the devices we have tried to connect from are ipad, macbook pro and windows 7.
thanks
luffy

Does anyone know how to contact Skype directly?

I need to speak to someone at Skype directly and can't find anywhere to send them an email or message.
Thanks....

Hi, Hobes, and welcome to the Community,
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
As you know you intend to contact Customer Service, skip past Step 2 of the instruction and proceed to Step 3, Continue Support Request (the "button" appears at the lower right corner of the website page). You may also skip past in Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started.
Below is a slightly annotated version of the instruction to file your request with Skype Customer Service. Hope this serves as a useful road map!
Regards,
Elaine
How can I contact Skype Customer Service?
Skype offers help and support through:
The Skype Support website
The Skype Community
The Heartbeat blog
Skype blogs
Email and Live chat (for eligible customers)
To get help with the issue you’re experiencing:
Go to the Support request page. You will be asked to sign on to the Skype website at this step.
Select the topic you need help with and the problem you’re experiencing. ... or the closest topic which matches your enquiry. Some information that might help with your problem is displayed. These are the FAQ articles pulled from the library for your review.
If you still feel that the information doesn’t help, scroll down to the bottom of the website page and click the Continue support request button at the bottom of the screen. Please note that the graphic, below, is for illustration purposes only, and is not a hyperlink to contact Skype Customer Service.
Select your contact method. (We recommend that you check our Skype Community first. No need to circle back here, as the Community is where you started!)
If you chose email, enter your details, describe your problem, and then click Send support request. We'll get back to you as soon as we can.
We don’t currently provide telephone support.
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Problem with Skype Number

Is there any people in skype to help out this issue, give some response please its very important, i gave all my coleogues my skype number so i cant able to contact them..i wish you will sort out this problem as soon as possible...
thank you
Subject/title amended from "fault," for clarity.
thasriq

Hi, Thasriq, and welcome to the Community,
Please check the information presented in this FAQ article to see if this does not resolve problems with your SKype Number not receiving calls:
https://support.skype.com/en/faq/FA10615/why-am-i-not-receiving-calls-to-my-skype-number
If these steps do not work, please contact Skype Customer Service directly for further assistance in testing the number.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

How to contact skype

i want to contact skype to delete some of my video messages that i have sent because my friend that i send him the videos he shared them with a code and link to everyone now im eberassed...

Please See this FAQ.
How can I contact Skype Customer Service?
What is Iive chat support?
Regards,
Tamim
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour
If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.

I have F.F 3.6 and windows 7.: 1) When i want to buy a airplane ticket and want to select 2 adults or 2 children, the draw down select, does not work in any websides,? WHY?. 2) Have FF any problems with SKYPE

I have F.F 3.6 and windows 7.: 1) When i want to buy a airplane ticket and want to select 2 adults or 2 children, the draw down select, does not work in any websides,? WHY?. 2) Have FF any problems with SKYPE
== This happened ==
Not sure how often
== After innstalling windows 7

As a suggestion I'd put the Text_io segments into their own begin - exception - end sub-blocks within the main code. This way if Text_io does raise an exception you can catch it earlier as it may be able to recover - That is if it is a text_io exception.
Other than that you;ll have to step through in Debug.

Contacting skype re my phone subscription - missio...

I have gone round and round the houses, trying to find a way to contact skype directly and the on-line support centre sends me in a loop, giving me information which doesn't relate to anything I look for.
Skype have just decided to deduct some money from me regarding a telephone number I haven't asked for. I don't want to pay for it, in fact I'd like a refund and xxxxxxxxxxxxx if I can work out to turn off autorecharge or cancel the phone number going forward.
It's utterly ridiculous that there is no way to contact skype directly regarding this.
I have spent 40 minutes rummagint around trying to find out how xxxxxxxxxxxxxx to even get this far! And I'm still not in the right place but am totally desperate!
I am utterly furious, not only with the fact that they have taken my money, and secondly that it appears to be completely impossible to contact them. Why is there no way of sending them an email directly?
Can anyone help me - and please don't send me to a help page because so far not one of them has got me any closer to being able to contact skype regarding my query. It is utterly ridiculous that I have to post this into a forum/board, or whatever this is called. Why is there NO customer service contact email? WHY??????

Dear Readers,
Skype does not use a central e-mail address to contact its customer service unit; instead, we complete a web-form; upon clicking the Send button, this is the same as sending an e-mail to Skype. Many people are directed to start an instant message chat with a customer service agent.
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
Here are a few extra notes to guide you along the way ...
You will need to proceed through each step, one at a time. Sign on to the Skype website as requested. Choose the subject and topic which most closely matches the item you need assistance with. Then, continue past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the blue "button" appears at the lower right corner of the website page). You may also skip through Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started. When you complete the web-form and click Submit, your information is relayed to Skype and you will receive a reply via e-mail unless you are transferred to start an instant message chat session with a Customer Service agent.
If you experience difficulty reaching Skype Customer Service, try again using a different web browser. Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also impede reaching an agent.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Contacting skype

Is there anyway I can contact skype by phone or email? I need them to contact me otherwise. I signed in for Premium, got an email saying that my billing had gone wrong, I went through the payment again, and suddently I received emails with the confirmation of both payments. Therefore, I payed twice. I cancelled one payment by calling my credit card but it seems I'm not benefitting of my Premium account at all. Is it because I had some money on my account before I signed for Premium? Is my understanding that I have to use this money up before I'm able to benefit of my premium account right? I'm really mad, confused and feeling like I'm being cheated.

please contact Skype customer service
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Problem contacting skype

Similar Messages

Maybe you are looking for