Contacting skype

Is there anyway I can contact skype by phone or email? I need them to contact me otherwise. I signed in for Premium, got an email saying that my billing had gone wrong, I went through the payment again, and suddently I received emails with the confirmation of both payments. Therefore, I payed twice. I cancelled one payment by calling my credit card but it seems I'm not benefitting of my Premium account at all. Is it because I had some money on my account before I signed for Premium? Is my understanding that I have to use this money up before I'm able to benefit of my premium account right? I'm really mad, confused and feeling like I'm being cheated.

please contact Skype customer service
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I recommend that you always run the latest Skype version: Windows & Mac
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Please note that I generally don't respond to unsolicited Private Messages. Thank you.

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Contacting skype via email regarding payment issue

I would like someone to contact me via email regarding the following issue:
I received a notification my account with Skype has been canceled. I surmise that for some reason or another Citibank has not been sending payment via electronic payment per my contract with SKYPE.
I have contacted Citibank just now via email, sending then the following message.
(please email me back with your contact phone numbers so I can resolve this unfortunate incident or issue which I have first heard about an hour ago via an email to me from SKYPE)
Received this from your accounting operations.
Something wrong here as the payments are suppose to be make automatically when they g3et near the ten dollar mark.
I have not been following payment as it has been done automatically-and this is the first notification.
How can this be? This amount shown is very strange and very incredulous to be this high unless Citibank Guam Visa has been not paying the amounts when charged by SKYPE.
Obviously if this is true, for about the past five or so months by my estimate this has been happening.
What is perplexing is that the credit card is still good and ca not understand how it was’t paid.
Could you send me the past 2012 payments so I can see what has been going on?
I will send this on to Citibank as an inquiry.
Anyway, I do not want to cancel my SKYPE account.
Thank you.
Alan J. Sokoloff
*edited for privacy*
----- Forwarded Message -----
From: Skype <[email protected]>
To: *edited for privacy*
Sent: Monday, January 28, 2013 9:25 PM
Subject: Problem with your payment
This is an automated email, please don’t reply.
Hi there Alan Sokoloff,
Problem with your payment
Unfortunately, your payment failed, but don’t worry, we didn’t deduct any money from your card.
Here are your order details:
Skype Name: alan.sokoloff4
Total amount: $71.28
Transaction date: Jan 28, 2013
Order number: [removed for privacy]
Order status: Refused
Why was my payment refused?
Reasons for your card payment failing can be:1. You entered the wrong details. Make sure you have the correct details and try again. You didn't have enough money on your card. Make sure you have enough money before you try again. You might be using an anonymous proxy or proxy server to access the internet, which we don't allow during the purchase process. Skype is always doing its best to protect you from any kind of fraud. Sometimes this can cause perfectly legitimate purchases to be refused.
What can I do?
We recommend using another card or one of our other payment methods such as Skrill, one-off bank transfer or retail vouchers. View the different ways to pay for Skype products.
Talk soon,
The people at Skype
Lost Password·Account Settings·Help·Terms of Use·Privacy
Getting help for Skype
While you cannot reply to this email, you can contact us through our help section for assistance.
You can also visit our forums.
Protect Your Password
Skype staff will NEVER ask you for your password via email. The only places you are asked for your password are when you sign in to Skype or on our website if you want to buy something or check your account. You will always sign in via a secure connection, and we ask you to ensure that the address in your browser begins exactly like this https://secure.skype.com It should also show a little padlock symbol to indicate the secure connection.
Be alert to emails that request account information or urgent action. Be cautious of websites with irregular addresses or those that offer unofficial Skype downloads. Security updates and product upgrades are made available at www.skype.com or using the client's upgrade function.
© 2003-2013 Skype Limited. Skype Communications S.a.r.l. 23-29 Rives de Clausen, L-2165 Luxembourg.
Skype, associated trademarks and logos and the "S" symbol are trademarks of Skype.
Thanks for any assistance
Alan J. Sokoloff
*edited for privacy*

TJZ1 wrote:
I have attempted numerous times to contact you. I just get stuck in the endless and unhelpful loop.
I only do video chat. I don't know why I am being charged ANYTHING, much less two payments a month of $2.99 and $3.01. The account shows no subscription. Why are you charging me??
I want a TELEPHONE NUMBER TO CALL!
if you are having problems in getting in touch with Skype through their usual webform, you can just try to send an email to [email protected] Skype only offers email, and live chat for premium/selected users.
CONTACT SKYPE CUSTOMER SERVICE | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUPICIOUS CALLS AND MESSAGES | WINDOWS PROBLEMS TROUBLESHOOTING | SKYPE DOWNLOAD LINKS
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How to contact skype

i want to contact skype to delete some of my video messages that i have sent because my friend that i send him the videos he shared them with a code and link to everyone now im eberassed...

Please See this FAQ.
How can I contact Skype Customer Service?
What is Iive chat support?
Regards,
Tamim
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour
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Contacting skype re my phone subscription - missio...

I have gone round and round the houses, trying to find a way to contact skype directly and the on-line support centre sends me in a loop, giving me information which doesn't relate to anything I look for.
Skype have just decided to deduct some money from me regarding a telephone number I haven't asked for. I don't want to pay for it, in fact I'd like a refund and xxxxxxxxxxxxx if I can work out to turn off autorecharge or cancel the phone number going forward.
It's utterly ridiculous that there is no way to contact skype directly regarding this.
I have spent 40 minutes rummagint around trying to find out how xxxxxxxxxxxxxx to even get this far! And I'm still not in the right place but am totally desperate!
I am utterly furious, not only with the fact that they have taken my money, and secondly that it appears to be completely impossible to contact them. Why is there no way of sending them an email directly?
Can anyone help me - and please don't send me to a help page because so far not one of them has got me any closer to being able to contact skype regarding my query. It is utterly ridiculous that I have to post this into a forum/board, or whatever this is called. Why is there NO customer service contact email? WHY??????

Dear Readers,
Skype does not use a central e-mail address to contact its customer service unit; instead, we complete a web-form; upon clicking the Send button, this is the same as sending an e-mail to Skype. Many people are directed to start an instant message chat with a customer service agent.
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
Here are a few extra notes to guide you along the way ...
You will need to proceed through each step, one at a time. Sign on to the Skype website as requested. Choose the subject and topic which most closely matches the item you need assistance with. Then, continue past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the blue "button" appears at the lower right corner of the website page). You may also skip through Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started. When you complete the web-form and click Submit, your information is relayed to Skype and you will receive a reply via e-mail unless you are transferred to start an instant message chat session with a Customer Service agent.
If you experience difficulty reaching Skype Customer Service, try again using a different web browser. Also, look to approve a pop-up dialogue box which would connect you to start an instant message chat with a customer service agent. If you have pop-ups blocked in your browser settings, this will also impede reaching an agent.
Regards,
Elaine
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How do i contact Skype customer service NOT the co...

how do i contact skype customer service to talk with someone for something that is NOT answered in community?>???????

https://login.skype.com/login?return_url=https%3a%2f%2fsupport.microsoft.com%2fen-us%2fskype%3flangu...
that is the full link to Mac support and the chats with support too.

How do I contact skype customer service?

How do I contact customer service?

Hi, Jaytee400, and welcome to the Community,
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
Here are a few extra notes to guide you along the way ...
You will need to proceed through each step, one at a time. Sign on to the Skype website as requested. Choose the subject and topic which most closely matches the item you need assistance with. Then, continue past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the blue "button" appears at the lower right corner of the website page). You may also skip through Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started. When you complete the web-form and click Submit, your information is relayed to Skype and you will receive a reply via e-mail unless you are transferred to start an instant message chat session with a Customer Service agent.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
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Contact skype

Hi
User Name : [Redacted for privacy]
I had subscribed for the 3 month 10.00USD 120 minutes package and then had to cancell the package as I was not able to use it properly as skype is banned here and is heaveily blocked.
Now eventhough I had cancelled my auto renew setting , I have been charged USD 10.17 on the 29/05/2013 ref order no [removed for privacy].
And today while navagating through and checking on my payment settings , I have again made a purchase of USD 10.00.
As you can check the 120 minutes on my credit cannot be used by me , for calling skype to phones.
and the additinal 10.00 USD is again purchased by mistake.
Kindly refund the 10.00 +10.17 USD charged to my account.
Your site regarding contacting skype is very confusing , Kindly make navagating to the points for cancellig subscriptions , or contacting skype for any probles such as mine , a bit more easy and eaisly visible.
I hope this post will reach the concerned person and my payments will be refunded.
Kindl Regards
sonu

Hi, Sonutitus, and welcome to the Community,
As is mentioned in the blue banner announcement:
If you have a payment issue please contact Skype customer service as users here on the community can't help you with those. To help you find the right place for these types of questions please feel free to use the following links:
Refund requests
Problems with credit card/ PayPal payments
We here in the Community do not have access to Skype accounts or accountholder records. You must contact customer service directly.
Here is a slightly annotated version of the instruction to file your request with Skype Customer Service, and to receive a reply via e-mail. Hope this serves as a useful road map!
Regards,
Elaine
How can I contact Skype Customer Service?
Skype offers help and support through:
The Skype Support website
The Skype Community
The Heartbeat blog
Skype blogs
Email and Live chat (for eligible customers)
To get help with the issue you’re experiencing:
Go to the Support request page. You will be asked to sign on to the Skype website at this step.
Select the topic you need help with and the problem you’re experiencing. ... or the closest topic which matches your enquiry. Some information that might help with your problem is displayed. These are the FAQ articles pulled from the library for your review.
If you still feel that the information doesn’t help, scroll down to the bottom of the website page and click the Continue support request button at the bottom of the screen. This is what the "button" looks like; the button, below, is not a hyperlink.
Select your contact method. (We recommend that you check our Skype Community first. No need to circle back here, as the Community is where you started!)
If you chose email, enter your details, describe your problem, and then click Send support request. We'll get back to you as soon as we can.
We don’t currently provide telephone support.
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Error when saving weemee - contact skype support

Can anyone shed any light on this error please?
- Error "There was a problem with the information provided by the Skype partner site. Please contact our customer support."
Thanks in advance,
Jim

jwelsh7 wrote:
Can anyone shed any light on this error please?
- Error "There was a problem with the information provided by the Skype partner site. Please contact our customer support."
Thanks in advance,
Jim
I think that the error message suggested what you need to do ;
How to Contact Skype Customer Service
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Hacked account. Wondering how to contact Skype sup...

Hi everyone,
my account has just been hacked. The thief has change the password and the email address.
I would like to contact Skype support, but I found only two ways of doing that: this community and the chat support (that is not working at the moment).
How can I get a reply from support? No idea.
I also had some credit on my account, I was worried if Skype saved my credit card data for later, so the new "owner" could charge the account with my card. Is anyone able to give me a feedback?
Solved!
Go to Solution.

Hi, Antoital89, and welcome to the Community,
Unfortunately, you have just realized a principal reason malcontents hijack accounts: to use up the credit or to take advantage of any subscription, and then to top up the credit using the payment method on file. Change your credit card account password immediately if you have not already done so, as well as any third-party payment processing system account if you happen to use one (such as PayPal or MoneyBookers).
To recover your account, you will need to contact Skype Customer Service directly. Try using a different web browser than you typically use; believe it or not, this works most of the time!
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
As you know you intend to contact Customer Service, skip past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the "button" appears at the lower right corner of the website page). You may also skip past in Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started. If you have a Skype Premium subscription, you will be diverted to start an instant message chat with a customer service agent; if not, complete the webform and you will receive a reply via e-mail.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

How do I contact Skype? What are the terms of use?

1) How do I contact Skype to ask a question?
2) What are the terms of use? I've been directed to two different URLs, each with different agreements.
http://www.skype.com/en/legal/tou/?intsrc=client-_-windows-_-6.18-_-eula#15
http://www.skype.com/en/legal/tou-usa/#21

T-C wrote:
1) How do I contact Skype to ask a question?
2) What are the terms of use? I've been directed to two different URLs, each with different agreements.
http://www.skype.com/en/legal/tou/?intsrc=client-_-windows-_-6.18-_-eula#15
http://www.skype.com/en/legal/tou-usa/#21
Hello
1. please contact Skype customer service
2. http://www.skype.com/en/legal/tou/
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

How can I contact skype?

I have been trying to contact Skype for many weeks. On every occassion I simply get the awful "Oops, something went wrong" message. "Our server seems to be down." Well, it certainly is, and appears to have been so for a couple of months. I now have a new problem. If I try to open Skype a message tels me that a new app is available, and to download now. Since there is absolutely no way to connect to Skype, I cannot download this new wonder, and the message blocks any way of using Skype. SO. I can no longer use skype at all, even though I have a payed up subscription. I have wasted so many hours on this. PLEASE can somebody help me. It is probably considerably easier to contact the aliens on Vogon. In fact, they could probably run a better service.I wait in hope. Brian. x

The "modern" (metro) Skype app for Windows 8/8.1 was disabled on July 7. http://blogs.skype.com/2015/06/11/a-more-efficient-skype-experience-for-your-pc/ If you want to continue to use Skype on your computer than you have to download and install Skype for Windows desktop version. http://www.skype.com/en/download-skype/skype-for-windows/downloading/

There is no way to contact Skype for help

Hi community moderators,
I am facing 2 issues now, and I will post them separately. Thank you in advance.
First of all, it is very hard to contact Skype (as shownn by another latest post)
1. the link of Support request page on the following page does not work
https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service?intcmp=SN-Mods
2. When you scroll to the bottom of the page, the link of "get more help" does not work as well.
3. When I sign up Skype, it displays that there is a "24 hour live chat". But I cannot find it.
Does Skype really have customer support service?
I accept Skype not offering any customer support service if all the services are free. However, a lot of customers are paying Skype for pre-paid, monthly and unlimtied subscriptions (for example, me), I believe we are derserved to contact Skype for help when needed.
Thanks for your help,
Eddie

Hi all,
There were issues yesterday from what I could tell with the Support system.
It's now working today for me on W7 SP1 chrome 40.0.2214.111, can you all try again?
Anthony
This post was by Anthony- I do not work for Microsoft!
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Spotify Community Profile - Anthony
Feel free to PM me - Here

How to contact skype support team

Dear skype support team,
I was wondering if you could please remove the account live:[Removed for privacy] because I want to delete this account, but I can no longer log into it and I do now want multiple results popping up when people search for me.
Thanks!!

Hi, Sammie08, and welcome to the Community,
Please review this information: 'Can I delete my Skype account?' and then contact Skype Customer Service to file your request as indicated in the article.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
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How to contact skype customer care

Skype has charged me twice for the same subscription. How to contact skype customer care to get my money back. This is rediculas! how can they charge twice for a same subscrption in one account. Microsoft shuld be sued for stealing our money from stored account details.
There is no direct support system. how to contact them?

Hi, eezee, and welcome to the Community,
Please do contact Skype Customer Service directly to sort this; our Community Guidelines remind us that this Community is not a branch of Skype Customer Service. Therefore, we here do not have the tools to resolve these types of issues.
Customer support tells me to change my settings.... catch22....
What settings are you referring to?
Our Community's filters do their best to redact Skype account names, telephone and order numbers, as well as other personally identifiable information.
7. Personal information
Please keep in mind that this community is accessible by the public and providing personal information is prohibited. Never post or share with other community member your: full name, username, age, date of birth, password, email/physical address, phone number, order number, credit card number and any other private information.
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
Here are a few extra notes to guide you along the way ...
You will need to proceed through each step, one at a time. Sign on to the Skype website as requested. Choose the subject and topic which most closely matches the item you need assistance with. Then, continue past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the blue "button" appears at the lower right corner of the website page). You may also skip through Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started. When you complete the web-form and click Submit, your information is relayed to Skype and you will receive a reply via e-mail unless you are transferred to start an instant message chat session with a Customer Service agent.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

How do i contact skype?

How can i contact you, if i have an idea for a whole new feature?

Hi, Mekawy, and welcome to the Community!
You may file your idea by starting with Skype Customer Service. Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
As you know you intend to contact Customer Service, skip past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the "button" appears at the lower right corner of the website page). You may also skip past in Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started.
Kind regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Contacting skype

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