Problem installing SUN java 1.6.0_13

Question

Hi,
I have some computers that fails with installing SUN java 1.6.0_13 and I do not understand why:
- I have run "msiexec.exe /qn /x {26A24AE4-039D-4CA4-87B4-2F83216011FF}" and "msiexec.exe /qn /x {26A24AE4-039D-4CA4-87B4-2F83216010FF}" (to uninstall the 1.6.0_11 and 1.6.0_12 versions).
- I have killed the services "jqs.exe" and "jusched.exe".
- I have deleted the following in the registry :
[-HKEY_CURRENT_USER\Software\JavaSoft]
[-HKEY_LOCAL_MACHINE\Software\JavaSoft]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\4EA42A62D9304AC4784BF238120611FF]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\26A24AE4039D4CA487B42F83216010FF]
- I have successfully deleted "%programfiles%\java"
And now when I try to install SUN java 1.6.0_13, the verbose logging returns the following:
Property(N): CostingComplete = 0
Property(N): OutOfDiskSpace = 0
Property(N): OutOfNoRbDiskSpace = 0
Property(N): PrimaryVolumeSpaceAvailable = 0
Property(N): PrimaryVolumeSpaceRequired = 0
MSI (s) (10:34) [09:03:03:910]: Attempting to delete file C:\WINDOWS\Installer\10d56748.mst
MSI (s) (10:34) [09:03:03:910]: Unable to delete the file. LastError = 32
Property(N): PrimaryVolumeSpaceRemaining = 0
Action ended 09:03:03: RemoveExistingProducts. Return value 3.
Action ended 09:03:03: INSTALL. Return value 3.
Property(S): DiskPrompt = [1]
Property(S): Registration = No
Property(S): UpgradeCode = {57BDA5C6-443C-4D65-B233-2823932160FF}
Property(S): VersionNT = 501
Property(S): deploy = C:\Programmer\Java\jre6\lib\deploy\
Property(S): TARGETDIR = C:\
MSI (s) (10:34) [09:03:03:957]: Note: 1: 1708
MSI (s) (10:34) [09:03:03:957]: Product: Java(TM) 6 Update 13 -- Installation operation failed.
MSI (s) (10:34) [09:03:03:957]: Cleaning up uninstalled install packages, if any exist
MSI (s) (10:34) [09:03:03:957]: MainEngineThread is returning 1603
MSI (s) (10:5C) [09:03:04:067]: Destroying RemoteAPI object.
MSI (s) (10:F0) [09:03:04:067]: Custom Action Manager thread ending.
=== Logging stopped: 08-06-2009 09:03:03 ===
MSI (c) (24:C4) [09:03:04:067]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: 0
MSI (c) (24:C4) [09:03:04:067]: MainEngineThread is returning 1603
=== Verbose logging stopped: 08-06-2009 09:03:04 ===
If I delete the file "C:\WINDOWS\Installer\10d56748.mst" and tries to reinstall java, the file is just created again.
Can you help me figuering out what I am doing wrong?
Kind regards,
Psyduck

Answer 1

Hi,
I found the "solution" to this problem on Microsoft's homepage: http://support.microsoft.com/kb/971187
I discovered that if I removed the registry-keys from the old version(s) of java, then I could install the new version of Java.
I removed the the registry keys below (containg sourcefile references to the java source files on the locel computer) from the computers that had the problem, and afterwards I was able to install new version of Java.
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\4EA42A62D9304AC4784BF238120611FF]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\26A24AE4039D4CA487B42F83216010FF]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\4EA42A62D9304AC4784BF238120621FF]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\4EA42A62D9304AC4784BF238120601FF]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\8A0F842331866D117AB7000B0D510008]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\8A0F842331866D117AB7000B0D511001]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\8A0F842331866D117AB7000B0D610003]
What I do not understand is that the Java uninstaller did not clean this up by itself and why the java 1.6.0_13 not just overwrite these keys...
I am closing this case.
Psyduck