Problem/Issue/SR Ticketing System
Hi All,
I am task to develop a problem ticketing system.
Is the apex package apps "ISSUE TRACKER" similar to ticketing system?
Thanks a lot,
Hi All,
I am task to develop a problem ticketing system.
Is the apex package apps "ISSUE TRACKER" similar to ticketing system?
Thanks a lot,
Similar Messages
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Problem with logon ticket on a cluster J2EE environment.
Hi Experts,
We have a Portal system with one J2EE node running which issues logon ticket to do SSO into our R/3 4.6 system.
After we added another node into the J2EE cluster on another machine, we have problem SSO into our R/3 system if you login to that new node, but everything works fine if user login into the original node directly.
I checked the keystore in EP on both nodes and they look exactly the same.
do we need to do anything for this to work? any help much appreciated!
Thanks
Jerry.Interesting, can you see the system landscape def from both nodes? If so, are the connection test results the same from both nodes?
Regards,
Patrick -
Performance Issue for BI system
Hello,
We are facing performance issues for BI System. Its a preproductive system and its performance is degrading badly everyday. I was checking system came to know program buffer hit ratio is increaasing everyday due to high Swaps. So asked to change the parameter abap/buffersize which was 300Mb to 500Mb. But still no major improvement is found in the system.
There is 16GB Ram available and Server is HP-UX and with Netweaver2004s with Oracle 10.2.0.4.0 installed in it.
The Main problem is while running a report or creating a query is taking way too long time.
Kindly help me.Hello SIva,
Thanks for your reply but i have checked ST02 and ST03 and also SM50 and its normal
we are having 9 dialog processes, 3 Background , 2 Update and 1 spool.
No one is using the system currently but in ST02 i can see the swaps are in red.
Buffer HitRatio % Alloc. KB Freesp. KB % Free Sp. Dir. Size FreeDirEnt % Free Dir Swaps DB Accs
Nametab (NTAB) 0
Table definition 99,60 6.798 20.000 29.532 153.221
Field definition 99,82 31.562 784 2,61 20.000 6.222 31,11 17.246 41.248
Short NTAB 99,94 3.625 2.446 81,53 5.000 2.801 56,02 0 2.254
Initial records 73,95 6.625 998 16,63 5.000 690 13,80 40.069 49.528
0
boldprogram 97,66 300.000 1.074 0,38 75.000 67.177 89,57 219.665 725.703bold
CUA 99,75 3.000 875 36,29 1.500 1.401 93,40 55.277 2.497
Screen 99,80 4.297 1.365 33,35 2.000 1.811 90,55 119 3.214
Calendar 100,00 488 361 75,52 200 42 21,00 0 158
OTR 100,00 4.096 3.313 100,00 2.000 2.000 100,00 0
0
Tables 0
Generic Key 99,17 29.297 1.450 5,23 5.000 350 7,00 2.219 3.085.633
Single record 99,43 10.000 1.907 19,41 500 344 68,80 39 467.978
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Export/import 82,75 4.096 43 1,30 2.000 662 33,10 137.208
Exp./ Imp. SHM 89,83 4.096 438 13,22 2.000 1.482 74,10 0
SAP Memory Curr.Use % CurUse[KB] MaxUse[KB] In Mem[KB] OnDisk[KB] SAPCurCach HitRatio %
Roll area 2,22 5.832 22.856 131.072 131.072 IDs 96,61
Page area 1,08 2.832 24.144 65.536 196.608 Statement 79,00
Extended memory 22,90 958.464 1.929.216 4.186.112 0 0,00
Heap memory 0 0 1.473.767 0 0,00
Call Stati HitRatio % ABAP/4 Req ABAP Fails DBTotCalls AvTime[ms] DBRowsAff.
Select single 88,59 63.073.369 5.817.659 4.322.263 0 57.255.710
Select 72,68 284.080.387 0 13.718.442 0 32.199.124
Insert 0,00 151.955 5.458 166.159 0 323.725
Update 0,00 378.161 97.884 395.814 0 486.880
Delete 0,00 389.398 332.619 415.562 0 244.495
Edited by: Srikanth Sunkara on May 12, 2011 11:50 AM -
'A problem with the cooling system' error message on Satellite A660
Hi all,
Hope I can get some help here. I've had about 5 HP laptops after all of them had problems and faults. I got sick of them and therefore got a refund and bought a high spec A660-1FH.
The A660 has been a great laptop for two days until yesterday when I started getting a warning message saying 'A problem with the cooling system has been detected. Please turn off the computer immediately, and return it for service'.
The cpu fan works fine as you can here it spinning and the temperature of the i5-460m processor is around 40 degrees for both cores - which seems normal to me. I've noted that it happens only when running on battery and if you switch from eco utility to power saver mode. Its fine when running on the 'balanced' power setting. The fan is louder before when this message appears.
As its under 28 days my retailer swapped it for a brand new one straight away. Got the new one home, and the same message appears again. Has anyone else experienced this. As two laptops have had this, I'm wondering if this is normal for the A660 series laptop or if there is really a hardware issue?!
I have tried to upgrade eco utility and the bios of the laptop but both are the latest versions. Can anyone help or share if they experience a similar issue with their laptop?
ThanksIn front of me I have Satellite A660-13Q (PSAW3E) and I have it about 6 weeks now. It runs almost 10 hours daily and until now I didnt notice such message or anything else that can be suspect for hardware functionality.
I really dont know why this happen on your notebook and dont think there is anything you can do about it.
I would exchange it again. What you can also try is to contact nearest Toshiba service. Make a call, explain the situation and ask if they can help you with this. -
Problem with the EFI system partition's file system.
I installed latest yosemite 10.10.2 update - did a verify disk on “WDC WD1001FALS-403AA0 Media” (internal HD on my iMac 21.5-inch, Mid 2011) and got
Problems were found with the partition map which might prevent booting
Error: The partition map needs to be repaired because there’s a problem with the EFI system partition’s file system.
However a verify disk on the volume partition gets a clean bill of health!
I haven't done a 'repair disk' yet. Thought I'd check if anybody else has same message first.
CheersI had issues where my MacPro 8-core would not boot after the 10.7.4 upgrade, but my MacBook Air 13" 2011 upgrade worked just fine.
I had to restore my MacPro HD from my TimeMachine back up. Apparently, the Softraid raid drivers that I use on my MacPro are not compatible yet with 10.7.4. See here for more info:
http://macperformanceguide.com/blog/2012/20120511_1-MacOSX-SoftRAID.html
I contacted Softraid and they are already aware of the issues and are working with Apple for a fix.
Cheers.
Bud -
Please any one give me solution for this issue.
Mail: [email protected]
In BWP, we now get an abap dump when using tcode rsa11.... this is after
transport of new ods object zrebudget. The BWD and BWT clients are ok,
so I don't know why BWP is bad.
Thanks & Regards,
Muddu Reddy.Hi,
Now it gives short dump in my system also.if i enter rsa1 and rsa11 also it give s short dump.
Runtime Error MESSAGE_TYPE_X
Occurred on 02/06/2008 at 03:31:16
What happened?
The current application program detected a situation which really
should not occur. Therefore, a termination with a short dump was
triggered on purpose by the key word MESSAGE (type X).
What can you do?
Print out the error message (using the "Print" function)
and make a note of the actions and input that caused the
error.
To resolve the problem, contact your SAP system administrator.
You can use transaction ST22 (ABAP Dump Analysis) to view and administer
termination messages, especially those beyond their normal deletion
date.
is especially useful if you want to keep a particular message.
Error analysis
Short text of error message:
LOCAL_ENTRY_NOT_FOUND
Technical information about the message:
Message classe...... "R7"
it gives thiss short dump.....please let me now the solution -
Regarding problem while assigning logical system
Hi Friends,
I had a problem while assigning logical system to the client where in both of my systems are having same client number which belong to 2 different systems.
while assigning the sender and receiver logical system to the same client i am facing problem stating that an entry has already been made for the same key.
could any one plz give me a clear idea...while assigning logical systems (cross clients) for 2 different systems having same client number.
Regards,
MadhuHello Madhusree,
I'm running with same problem. I've created two logical systems and assigned them to two different clients. But here pops up the issue while generating partner profiles, throwing error "No active plan version exists". Later when I researched about the issue, I came to know that T77S0 table doesn't have any entries regarding plan versions. Basically, I created two clients by doing "client copy" from source client (800 & 100). And I could see plan version entries in the T77S0 of client 800. So, I thought of assigning just defined logical system to the source client 800 itself. But it throws error saying "entry already exists"; as client (800) is already assigned with other logical system.
By coming across your post, gives me leap of hope that two logical systems can be assigned to same client. Could you please share me those troubleshooting steps concerning this issue. Points will be awarded.
Regards, Anil. -
Third party Logon ticket system - Info Required
Hello
We have to integrate existing Broadvision portal to Enterprise portals. We are in the mood of moving to third party logon ticket system. Can anyone suggest which is the best one?. The user has to login to Broadvision portal first and then by using sigle sign-on to EP next. Can anyone suggest what are the possibilities are there to implement SSO amoung the above hetrogenous portal?For time management with the help of transaction pt80 you can download the information about employees with the help of idoc. And there are some programs a.k.a connectors that link access control systems and SAP so that you do not hire the same employee in the access control problem. You hire the employee in SAP and SAP sends the information (HR Minimaster DATA) to the related program.
It is also do the same thing for the employees who resign. I mean if an employee is fired or resigned from the company than it is sent to the related system.
These can be found under PDC integrated systems. You can find information about the systems from Ecohub. http://ecohub.sap.com/
I hope this answer will help. -
Hi,
i had config solman as ticketing system....
i can create support message through help menu but only in solman......
not in other system those are in landscape.......it is saying "Customizing for feedback functionality missing"
it is showing ..... one more thing if i create support message then how can i see.....
With the feedback function, users can enter a feedback message directly from the SAP system (with system menu Help -> Feedback or by double-clicking on the SAP logo) and send it to the relevant support unit. The support unit can be a customer support unit or one at SAP.
You have to make the necessary settings in the system.
please correct me....Dear anu/urbanj,
i follow the same sapnote as you pepole suggested and now i am able to create support message ...
as what i did
i call t- code DNo_NOTIF
and select groups
then select Groups without text SLF1 and choose group ---> insert and give the value as per Solman
but SolMan having three elements
Group
Element Elem. Text From No. To No. NR Status Ext.
Basic Notification
9999000000 9999999999 9999000000
SLF1
Basic Notification
1 999999 X
ABSC
TASK
ABA Message SLF1
8000000000 8999999999 8000000000
while at my ECC devlopment
ABA Message SLF1 is not showing that why i assigned only above one
Group
Element Elem. Text From No. To No. NR Status Ext.
SAP Support Message
9999000000 9999999999 9999000009
SLF1
SAP Support Message
1 999999
ABSC
TASK
then according to sap note 498984 i delete or change the status profile in customizing:
t-code DNO_CUST01
then select entery SLF1
then Details
then delete the entery in "STATUS PROFILE field and then save
now problem is that when i created message through ECC devlopment server that it is giving me message no 009999000000
and when i am checking through SolMan <MSM> then through CRMD_ORDER it is asking Business transaction Number and i am giving the number 9999000000 then it is saying that
Transaction with the transaction number
'9999000000' is not available or archived
Transaction with the transaction number '9999000000' is not available or archived
Message no. CRM_ORDERADM_H012
tell me what should i do to check it out
please help
Edited by: dik on Jul 13, 2009 1:45 PM -
Customizing exchange for ticketing system
I posted this in a system center operations manager 2012 forum but maybe it belongs in a exchange 2010 forum. I set up subscriptions in SCOM to email out alerts when i get a hardware alert. I would like to send these email alerts directly to our ticketing
system. I would need to inject :START OF INCIDENT and :END OF INCIDENT
into the body of the email (see below) so that our ticketing system can parse out the data. Any ideas? Below is the question i posted in scom 2012. Thanks
I know you can add custom scripts to alerts which can then be emailed out by using this method.
http://stefanroth.net/2012/04/17/scom-2012-using-alert-customfields/
But these custom scripts add them on at the end of the alert and i needed them to be added in the middle for our trouble ticket system. It needs to see start of incident and end of incident. Thanks for your help if this can be done. Example:
:START OF INCIDENT
Alert: resource exhaustion detected (check virtual memory)
Source: PTESPSQLPROD01.mtsallstream.com
Path: Not Present
Last modified by: System
Last modified time: 9/26/2014 2:58:20 PM Alert description: Event Description: Cluster resource ‘SharePointAG1_10.45.12.166′ in clustered service or application ‘SharePointAG1′ failed.
:END OF INCIDENT
larsHi lars,
It seems an issue on SCOM. I suggest ask SCOM for help so that you can get more professional suggestions. For your convenience:
http://social.technet.microsoft.com/Forums/systemcenter/en-US/home?category=systemcenteroperationsmanager
Thanks
Mavis Huang
TechNet Community Support -
Problem in BW development system.
Hi Experts,
I have problem with BW development system, some of the loads are failed freuently in the BW development and test clients, but they never fail in the production client.
and the error message I am able to see in the Header tab is
"IDocs were found in the ALE inbox for Source System that are not updated.
Processing is overdue."
So I am resolving the issue by " updating manually in OLTP system"
So can any one help me out what will be the problem and how it will be prevented permanently.
regards
sekharHi,
In the system, the Basis team will setup a number of processors for certain specific jobs (you can view them via SM51), and they're ENQUEUE (1), DIALOG (about 6-7), BACKGROUND (3?), SPOOL (2). Each of them serve specific usage. Now when a BI* job comes into the system, it tries to run the job through the Background processors, and also locking up certain tables using the Enqueue. However, if at the point of running the job, there's already someone locking up the table or taking up all the background processors, this BI* job will have to wait until the lock is released or that the background processors are freed up. Hence this could lead to time out on the BI* jobs. It is very common for DEV to be setup with minimal number of processors for each, since the usage is pretty much restricted to the Development team alone.
As for the number of dialog processors, I recalled that there's an OSS note advising on the number of processors to be setup in the environment as a basic setup.
Of course it is also wise to check on the BD87 and the dumps - ST22 and SM21 transactions to find out more information on the reasons of termination.
Thus, frequent termination of jobs is usually related to hardware constraint, or genuinely some configuration setting in the IDOC setup.
Hope this helps.
Cheers,
Gimmo -
Send data from "create support messages" via Mail to a ticket system
Hello all,
I'd like to make use of the option "create support messages" directly out of the induvidula SAP systems. This would raise highly the Information our supporters recieve.
As far as I understand there must be an initial setup to get the above mentioned functionaly in an individual SAP system.
The problem is that we do not want to use the SAP Service Center. We have a very effectiv Interface to our current ticket system which scans incomming eMails, evaluates, classivies and routes them.
Due to this I like still to use the "create support messages" directly out of the induvidula SAP systems to gather the information BUT then I like to send all as an eMail to our ticket system.
Has anyone done something like this or has an idea how to set this up? I have heard that this is a not too rar setup but until now I couldn't find someone who actually set this up.
Thanks a lot
MichaelHello Michael,
I found your forum entry and I would like to ask if you have solved this problem? I would also like to implement a third party ticked system with menu - create support message.
Do you have any information or documentation how to do this?
Thanks and kind regards,
Leo -
Im getting a pop up to fix all issues affecting your system status by activating MacKeeper. should i activate?
No, no, no. MacKeeper is legit virus protection software BUT it's very poorly written. I had it on my Mac and, on occasion, it would take three or four minutes to do something as simple as opening a folder. I did some investigation and found that MacKeeper was consuming 200% or my processor when the virus protection kicked in. Don't ask. I can't explain a figure greated than 100%. In any event, I deleted MacKeeper and the problem was instantly solved.
For the record, virus protection is really unnecessary with a properly maintained Mac. I bought MacKeeper for the purpose of retrieving a trashed file from a jump drive. It couldn't do that, either!
Finally, MacKeeper is only for the Mac - you couldn't install it on an iPad even if you wanted to. -
P6N Diamond: Problems, Issues, or just trials & tribulations?
P6N Diamond: Problems, Issues, or just trials & tribulations?
I've had some issues with my new pc (see my sig). I initially finished it about a month ago. It was running just fine
until 10 days ago. On 11/10, I finished the evening by adding 2 gb of material to Oblivion & then defragging w/Diskeeper 2k7
(the 3rd defrag that week). The next morning I turned the pc on & it posted normally but then the screen went blank,
except for the words "missing operating system". I restarted the pc a couple of times, which didn't help, I then checked
the bios, & the drive was properly listed. Next, I tried to repair the boot record w/Vista's Recovery Console (RC), however the
RC didn't see an OS, even after loading sata drivers. While pointing the RC to the drivers, I tried to access the C:, the RC
said that drive needed to be formatted. I took that to mean the drive was toast, so I ordered the Seagate (still tried to
fix the boot record through the command prompt using Dos repair commands-no luck), which arrived on 11/15.
That evening I loaded the new hdd & then Vista, after which came the vista updates, drivers, then some of my other basic
programs (diskeeper, firefox, foxit, etc.) & then I defragged. One thing that seemed odd to me about this new install was
that the 'bubbles' screensaver seemed sluggish, that is, less energetic than the first time through. After defragging I was
going to shutdown when another vista upgrade popped up, checked to see if it was important or recommended-it was important.
I clicked to install & it started to install & then the pc got hung up. I tried C-A-D, but it didn't work so I hit the reset
button, got back to the windows desktop, everything looked fine, so I decided to put the pc to bed & do the rest the next
day, the pc turned off gracefully.
11/16. I turned on the pc & it posted properly, but then went to a blue screen. I don't remember what the message was, something
about windows being unable to start, I think. I then hit C-A-D & then loaded the RC. The RC was able to see an OS this time,
so I clicked on it & the repair started. After a couple of minutes the repair finished & asked to restart, which I did. The
pc posted just fine again, but then went to another blue screen, but with a different message, as I recall. I did the RC thing
again, though this time after the repair was going for a few seconds, I was asked if I wanted go to an earlier restore point,
which I did. I was asked to restart again, I did & the pc booted all the to the desktop. I spent the rest of the day checking
out data corruption & diskeeper 2k7, I did find some forums where that was discussed. Though there was also mention of bad
memory causing data corruption as well-more to think about. The pc shutdown gracefully at bed time.
11/17. When I turned on the pc this day I didn't pay close attention, since I figured my pc problems were over, however when
I looked the screen it was black, no messages or anything. A point to the good was that the fans were running & the stylized
light on the XiFi card was lit. Still, a big '' was bouncing about in head. It seemed the pc didn't post. What was wrong:
the motherboard; the videocard; the ram; or, maybe the new hdd? So, I thought about the situation for while. Should I go to
a pro? Should I test my other, unused, ram stick? And, where did I put that damn diagnostic bracket that came with the mobo?
After a couple of hours, I decided to start the fixing process by hitting the reset button. Perhaps the pc did post earlier,
or at least partially, because the pc performed a partial post this time, with the message 'checksum bad' under the partial
component list. At the bottom of the screen was 'press f1 to setup.' I pressed f1 & got into the bios. In the bios, I
noticed several differences, particularly the sata controller being disabled & the boot list was messed up. I corrected
those & saved & exited. I then loaded the RC to see if any more repairs were needed, but none were. I restarted the pc &
it booted & loaded into vista quickly & cleanly. The pc has continued to boot cleanly the past three days while I've been
watching for hardware problems, mainly ram or cmos battery errors.
11/20. So, now what? I'm seriously considering reinstalling vista once more. I think my hardware is alright, I suspect
Saturday's problem was a conflict between the restore point & the bios. I'm ambivalent about diskeeper, I've bought it,
but I didn't buy it to beat myself over the head with.
If you've read this far would you do me the additional favor of telling me your opinion? I've noticed a fair amount of wisdom in this
forum & I think I could use a little extra input. Happy Thanksgiving!
Thank you all,
tryggvi...The saga continues...
11/24. PC posted & went right to vista. I decided to test a different set of vid drivers so I installed th geforce 169.12 betas to see if that would eliminate the screensaver sluggishness I mentioned above-it did, the driver has been stable but I haven't pushed them either. PC ran fine all day & it shut down normally at the end of the day.
11/25. PC posted & went right to vista. I installed several programs (including auslogics defragger) & attached 3 sata (1 optical & 2 ext.hdds). Defragged in the middle of the afternoon & pc ran fine the rest of the day & shut down normally that night.
11/26. PC posted but the I got the "missing operating message." Damn! So, now I'm thinking defrag corruption, bad sata controller, or failing cmos battery. I tried to fix the vista install w/recovery console, but it couldn't even find an os. I also checked the bios during this time, everything was fine except that the time was off by a couple of hours. I did a clean install of vista again on a lean machine & then some basic programs. I turned of the pc a couple hours later and added 2 sata drives, the pc posted & loaded vista just fine.The pc shut down normally at the end of the day.
11/27. No apparent post. I hit the restart button, the pc then posted w/a 'checksum bad' message at the bottom. I got into the bios & found the following entries changed: time & date; full screen logo display; boot sequence; on board sata controller; and, boot from other devices. I reset these entries & saved & exited. The pc booted into vista just fine & ran normally the rest of the day, shutting down normally as well.
11/28. No apparent post again. Repeated the immediate above, the same entries were changed, so I reset them & the pc posted & vista loaded just fine. With the same changes happening 2 days in a row, & all the bad things happening after the pc being off over night, the problem seems fairly certainly to be a bad or failing cmos battery, especially since I haven't tried to flash the bios or shut down the pc improperly. In my research of cmos battery problems, it was recommended that you try to recharge the battery by leaving the pc on 24-48 hours before replacing the problem, so I'll leave the pc on until the evening of the 30th.
11/29. 36 hours plus & the pc is doing fine. Sorry for the journal, but it helps me think & gives others a clearer idea about what's been going on. Does anyone have any other ideas? My cmos battery is a 'KTS lithium cr2032', if need be can I replace this w/any other cr2032? Especially since I can't find a KTS one.
Thanks all,
tryggvi -
[Forum FAQ]Solution for Windows PowerShell console font issue when changing system locale
Issue description
After changing Windows System Locale to another country, users cannot modify Windows PowerShell console font to Lucida after modifying the font settings. There is also a potential bug report in Microsoft connect:
https://connect.microsoft.com/PowerShell/feedback/details/806286/powershell-4-console-font-issue
Reason
In most situations, this problem is caused by system locale is changed to other countries from United States, such as Chinese, French, etc. Because of this change, the code page and font of Windows PowerShell console might be changed with system locale.
For Example, if change system locale to Chinese (Simplified China), Windows PowerShell console
(%systemdrive%\ProgramData\Microsoft\Windows\Start Menu\Programs\System Tools) properties would be changed like this:
Solution
To resolve this problem, please follow the steps below:
Access to the path below to find the shortcut of Windows PowerShell:
%systemdrive%\ProgramData\Microsoft\Windows\Start Menu\Programs\System Tools.
Right click Windows PowerShell and choose Properties.
Switch to Options, check if Current code page list there, if that it is, choose
437 (OEM-United States) and click Apply. Maybe you will encounter an
Access Deniedpop-up as the following picture. Then you need take ownership of current PowerShell File, switch to
Security Tab and obtain full control permission for current User Account.
Note: if Current code page was not list there, just leave alone
Options settings and switch to Font Tab.
Switch to Font Tab, choose the font you wished to use, click
Apply.
After the above settings, current Windows PowerShell console font should works as you wished.
Applies to
Windows PowerShell 3.0
Windows PowerShell 4.0
Please click to vote if the post helps you. This can be beneficial to other community members reading the thread.Cause
This issue is due to the bootmgr file, we cannot use the bootmgr file of Windows 7 to find the Windows 8 Operating System files.
The Windows 7 bootmgr can indeed boot Windows 8.
This is on a BIOS system
https://www.youtube.com/watch?v=AVO5aeaKeeE
This is on a UEFI system
https://www.youtube.com/watch?v=g3-K6Fyobz0
The Windows 8 bootmgr partially loads Windows 8 before offering the boot menu. By choosing Windows 7, the system must do a reboot. Using the Windows 7 bootmgr, no reboot is required.
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