SolMan ticketing system

Hi,
i had config solman as ticketing system....
i can create support message through help menu but only in solman......
not in other system those are in landscape.......it is saying "Customizing for feedback functionality missing"
it is showing ..... one more thing if i create support message then how can i see.....
With the feedback function, users can enter a feedback message directly from the SAP system (with system menu Help -> Feedback or by double-clicking on the SAP logo) and send it to the relevant support unit. The support unit can be a customer support unit or one at SAP.
You have to make the necessary settings in the system.
please correct me....

Dear anu/urbanj,
i follow the same sapnote as you pepole suggested and now i am able to create support message ...
as what i did
i call t- code DNo_NOTIF
and select groups
then select Groups without text SLF1 and choose group ---> insert and give the value as per Solman
but SolMan having three elements
Group
Element    Elem. Text                                                    From No.               To No.                     NR Status  Ext.
Basic Notification
                                                                                9999000000                9999999999                   9999000000
SLF1
Basic Notification
                                                                                1                                      999999                        X
ABSC
TASK
ABA Message SLF1
                                                                                8000000000           8999999999           8000000000
while at my ECC devlopment
ABA Message SLF1 is not showing that why i assigned only above one
Group
Element    Elem. Text                                                                     From No.               To No.            NR Status  Ext.
SAP Support Message
                                                                                9999000000           9999999999           9999000009
SLF1
SAP Support Message
                                                                                1               999999
ABSC
TASK
then according to sap note 498984 i delete or change the status profile in customizing:
t-code DNO_CUST01
then select entery SLF1
then Details
then delete the entery in "STATUS PROFILE field   and then save
now problem is that when i created message through ECC devlopment server that it is giving me message no 009999000000
and when i am checking through SolMan <MSM> then through CRMD_ORDER it is asking Business transaction Number and i am giving the number 9999000000 then it is saying that
Transaction with the transaction number
'9999000000' is not available or archived
Transaction with the transaction number '9999000000' is not available or archived
Message no. CRM_ORDERADM_H012
tell me what should i do to check it out
please help
Edited by: dik on Jul 13, 2009 1:45 PM

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