Problem of roaming when using IP Phone 792x

Hi Guys,
My Customer is having the following problem:
He has Mobil Phone 7921 and 7925
Versão de firmware dos Telefones 792x
CP7921G-1.3.3.LOADS
CP7925G-1.4.1.LOADS
WLC Version Primary Boot Image............................... Code 6.0.188.0
He is speaking normally when change of the Access Point the audio desapear in one way and return only after reset the IP Phone. I was suspected that the problem was the parameter "Aggressive load balance" in the WLC, but, the parameter is disable.
Any have Idea who solve this problem? I don´t believe that the problem is the Mobil Phone
Thanks,
Wilson

Hi Wilson,
The first thing I would check is that you have proper cell overlap.
See page 3-13 in the deployment guide:
http://www.cisco.com/application/pdf/en/us/guest/netsol/ns279/c649/ccmigration_09186a00808d9330.pdf
Without seeing more info, we can't conclude that this is a controller code issue, but I'd upgrade the controller to 6.0.202 to be sure.
6.0.188 is deferred:
http://www.cisco.com/web/software/Wireless/Deferral/Software_Advisory_6_0_196_0.html
You may also want to run your controller's config through the config analyzer and enable 792x voice checks:
https://supportforums.cisco.com/docs/DOC-1373
hth
jeff

Similar Messages

Problem about roaming when using IP Phone 792X

Hi Guys,
My Customer is wiht the following problem: When the user is using the IP Phone 792X near the Access Point the call worked Ok. When the User to do the roaming to another Access Point He hear audio only one side. If He turn off the IP Phone and turn on the call came back work. I don´t sure, but, I don´t believe that the problem is the IP Phone Configuration. My question is: Can be any problem about Wireless Controller configuration?
Information about the equipament:
IP Phone 792X Firmware -
CP7921G-1.3.3.LOADS
CP7925G-1.4.1.LOADS
Access Point
Model: 1140
Wireless Lan Controller
Model: WS-SVC-WISM-1-K9
Product Version.................................. 6.0.188.0
Thank You,
Wilson

Hi Wilson,
The first thing I would check is that you have proper cell overlap.
See page 3-13 in the deployment guide:
http://www.cisco.com/application/pdf/en/us/guest/netsol/ns279/c649/ccmigration_09186a00808d9330.pdf
Without seeing more info, we can't conclude that this is a controller code issue, but I'd upgrade the controller to 6.0.202 to be sure.
6.0.188 is deferred:
http://www.cisco.com/web/software/Wireless/Deferral/Software_Advisory_6_0_196_0.html
You may also want to run your controller's config through the config analyzer and enable 792x voice checks:
https://supportforums.cisco.com/docs/DOC-1373
hth
jeff

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Problem in JDBC , when using LIKE operator.
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Hello,
I have many problems memory, when using the workbench.
When a try to add a component in the workbench, I get an outOfMemoreException in the log file. There is an error message in a popup in the workbench.
My configuration:
Hardware: Intel Core 2 Quad - Q9550 - 2.83 Ghz - 4Go of RAM - 32 bits (this is a new workstation computer).
Software: Windows XP pro service pack 3.
JBoss for Adobe LiveCycle ES - Jboss Livecycle version 8.2 with SP2 of LiveCycle ES and Workbench.
MySQL for Adobe LiveCycle ES
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!SESSION 2009-05-20 14:44:12.435 -----------------------------------------------
eclipse.buildId=unknown
java.version=1.5.0_11
java.vendor=Sun Microsystems Inc.
BootLoader constants: OS=win32, ARCH=x86, WS=win32, NL=fr_CH
Framework arguments: #Product Runtime Configuration File
Command-line arguments: -os win32 -ws win32 -arch x86 #Product Runtime Configuration File
!ENTRY com.adobe.ide.singlesignon 1 1 2009-05-20 14:44:13.638
!MESSAGE LiveCycle Workbench ES version '8.2.1.2'
!ENTRY org.eclipse.ui 4 4 2009-05-20 14:44:14.700
!MESSAGE Invalid Menu Extension (Path is invalid): org.eclipse.ui.edit.text.gotoLastEditPosition
!ENTRY com.adobe.DSC_Admin_UI 4 4 2009-05-20 14:44:34.746
!MESSAGE failed to retrieve list of components
!STACK 0
ALC-DSC-000-000: com.adobe.idp.dsc.DSCRuntimeException: Internal error.
    at com.adobe.idp.dsc.provider.impl.soap.axis.sdk.SoapAxisDispatcher.throwExceptionHandler(So apAxisDispatcher.java:207)
    at com.adobe.idp.dsc.provider.impl.soap.axis.sdk.SoapAxisDispatcher.doSend(SoapAxisDispatche r.java:125)
    at com.adobe.idp.dsc.provider.impl.base.AbstractMessageDispatcher.send(AbstractMessageDispat cher.java:57)
    at com.adobe.idp.dsc.clientsdk.ServiceClient.invoke(ServiceClient.java:208)
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    at com.adobe.dsc.contentprovider.MixedRegistryContentProvider$RegistryRootEntry.getChildren( MixedRegistryContentProvider.java:150)
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    at org.eclipse.jface.viewers.AbstractTreeViewer.getRawChildren(AbstractTreeViewer.java:1166)
    at org.eclipse.jface.viewers.TreeViewer.getRawChildren(TreeViewer.java:768)
    at org.eclipse.jface.viewers.AbstractTreeViewer.getFilteredChildren(AbstractTreeViewer.java: 574)
    at org.eclipse.jface.viewers.AbstractTreeViewer.getSortedChildren(AbstractTreeViewer.java:54 3)
    at org.eclipse.jface.viewers.AbstractTreeViewer$1.run(AbstractTreeViewer.java:728)
    at org.eclipse.swt.custom.BusyIndicator.showWhile(BusyIndicator.java:67)
    at org.eclipse.jface.viewers.AbstractTreeViewer.createChildren(AbstractTreeViewer.java:705)
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    at com.adobe.dsc.contentprovider.MixedRegistryContentProvider.userLoggedIn(MixedRegistryCont entProvider.java:619)
    at com.adobe.ide.singlesignon.LoginChangeProgressMonitor.run(Unknown Source)
    at org.eclipse.jface.operation.ModalContext.runInCurrentThread(ModalContext.java:369)
    at org.eclipse.jface.operation.ModalContext.run(ModalContext.java:313)
    at org.eclipse.jface.dialogs.ProgressMonitorDialog.run(ProgressMonitorDialog.java:479)
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    at com.adobe.ide.singlesignon.IDESession.access$000(Unknown Source)
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    at org.eclipse.ui.internal.UISynchronizer.syncExec(UISynchronizer.java:28)
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    at com.adobe.ide.singlesignon.IDESession.login(Unknown Source)
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    at org.eclipse.swt.widgets.Widget.sendEvent(Widget.java:928)
    at org.eclipse.swt.widgets.Widget.sendEvent(Widget.java:952)
    at org.eclipse.swt.widgets.Widget.sendEvent(Widget.java:937)
    at org.eclipse.swt.widgets.Link.wmNotifyChild(Link.java:923)
    at org.eclipse.swt.widgets.Control.WM_NOTIFY(Control.java:3794)
    at org.eclipse.swt.widgets.Composite.WM_NOTIFY(Composite.java:1166)
    at org.eclipse.swt.widgets.Control.windowProc(Control.java:3298)
    at org.eclipse.swt.widgets.Display.windowProc(Display.java:4025)
    at org.eclipse.swt.internal.win32.OS.CallWindowProcW(Native Method)
    at org.eclipse.swt.internal.win32.OS.CallWindowProc(OS.java:1851)
    at org.eclipse.swt.widgets.Link.callWindowProc(Link.java:124)
    at org.eclipse.swt.widgets.Widget.wmLButtonUp(Widget.java:1807)
    at org.eclipse.swt.widgets.Control.WM_LBUTTONUP(Control.java:3587)
    at org.eclipse.swt.widgets.Link.WM_LBUTTONUP(Link.java:773)
    at org.eclipse.swt.widgets.Control.windowProc(Control.java:3280)
    at org.eclipse.swt.widgets.Display.windowProc(Display.java:4025)
    at org.eclipse.swt.internal.win32.OS.DispatchMessageW(Native Method)
    at org.eclipse.swt.internal.win32.OS.DispatchMessage(OS.java:1932)
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    at org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source)
    at org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source)
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    at org.apache.axis.SOAPPart.getAsSOAPEnvelope(SOAPPart.java:696)
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    at org.apache.axis.client.Call.invoke(Call.java:2748)
    at org.apache.axis.client.Call.invoke(Call.java:2424)
    at org.apache.axis.client.Call.invoke(Call.java:2347)
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    at com.adobe.idp.dsc.provider.impl.soap.axis.sdk.SoapAxisDispatcher.doSend(SoapAxisDispatche r.java:123)
    ... 68 more
!ENTRY com.adobe.ide.singlesignon 1 1 2009-05-20 14:44:37.871
!MESSAGE User 'administrator' logged in to server 'Livecycle ES - localhost' (hostname: 'localhost')
!ENTRY com.adobe.DSC_Admin_UI 4 4 2009-05-20 14:44:56.792
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!STACK 0
ALC-DSC-000-000: com.adobe.idp.dsc.DSCRuntimeException: Internal error.
    at com.adobe.idp.dsc.provider.impl.soap.axis.sdk.SoapAxisDispatcher.throwExceptionHandler(So apAxisDispatcher.java:207)
    at com.adobe.idp.dsc.provider.impl.soap.axis.sdk.SoapAxisDispatcher.doSend(SoapAxisDispatche r.java:125)
    at com.adobe.idp.dsc.provider.impl.base.AbstractMessageDispatcher.send(AbstractMessageDispat cher.java:57)
    at com.adobe.idp.dsc.clientsdk.ServiceClient.invoke(ServiceClient.java:208)
    at com.adobe.idp.dsc.registry.component.client.ComponentRegistryClient.invoke(ComponentRegis tryClient.java:373)
    at com.adobe.idp.dsc.registry.component.client.ComponentRegistryClient.getComponents(Compone ntRegistryClient.java:63)
    at com.adobe.dsc.contentprovider.MixedRegistryContentProvider$RegistryRootEntry.getChildren( MixedRegistryContentProvider.java:150)
    at com.adobe.dsc.contentprovider.MixedRegistryContentProvider.getChildren(MixedRegistryConte ntProvider.java:575)
    at org.eclipse.jface.viewers.AbstractTreeViewer.getRawChildren(AbstractTreeViewer.java:1166)
    at org.eclipse.jface.viewers.TreeViewer.getRawChildren(TreeViewer.java:768)
    at org.eclipse.jface.viewers.AbstractTreeViewer.getFilteredChildren(AbstractTreeViewer.java: 574)
    at org.eclipse.jface.viewers.AbstractTreeViewer.getSortedChildren(AbstractTreeViewer.java:54 3)
    at org.eclipse.jface.viewers.AbstractTreeViewer$1.run(AbstractTreeViewer.java:728)
    at org.eclipse.swt.custom.BusyIndicator.showWhile(BusyIndicator.java:67)
    at org.eclipse.jface.viewers.AbstractTreeViewer.createChildren(AbstractTreeViewer.java:705)
    at org.eclipse.jface.viewers.TreeViewer.createChildren(TreeViewer.java:892)
    at org.eclipse.jface.viewers.AbstractTreeViewer.handleTreeExpand(AbstractTreeViewer.java:125 1)
    at org.eclipse.jface.viewers.AbstractTreeViewer$4.treeExpanded(AbstractTreeViewer.java:1263)
    at org.eclipse.swt.widgets.TypedListener.handleEvent(TypedListener.java:181)
    at org.eclipse.swt.widgets.EventTable.sendEvent(EventTable.java:66)
    at org.eclipse.swt.widgets.Widget.sendEvent(Widget.java:928)
    at org.eclipse.swt.widgets.Widget.sendEvent(Widget.java:952)
    at org.eclipse.swt.widgets.Widget.sendEvent(Widget.java:937)
    at org.eclipse.swt.widgets.Tree.wmNotifyChild(Tree.java:6343)
    at org.eclipse.swt.widgets.Control.WM_NOTIFY(Control.java:3794)
    at org.eclipse.swt.widgets.Composite.WM_NOTIFY(Composite.java:1166)
    at org.eclipse.swt.widgets.Control.windowProc(Control.java:3298)
    at org.eclipse.swt.widgets.Display.windowProc(Display.java:4025)
    at org.eclipse.swt.internal.win32.OS.CallWindowProcW(Native Method)
    at org.eclipse.swt.internal.win32.OS.CallWindowProc(OS.java:1851)
    at org.eclipse.swt.widgets.Tree.callWindowProc(Tree.java:1321)
    at org.eclipse.swt.widgets.Tree.WM_LBUTTONDOWN(Tree.java:5203)
    at org.eclipse.swt.widgets.Control.windowProc(Control.java:3279)
    at org.eclipse.swt.widgets.Tree.windowProc(Tree.java:4783)
    at org.eclipse.swt.widgets.Display.windowProc(Display.java:4025)
    at org.eclipse.swt.internal.win32.OS.DispatchMessageW(Native Method)
    at org.eclipse.swt.internal.win32.OS.DispatchMessage(OS.java:1932)
    at org.eclipse.swt.widgets.Display.readAndDispatch(Display.java:2966)
    at org.eclipse.ui.internal.Workbench.runEventLoop(Workbench.java:1930)
    at org.eclipse.ui.internal.Workbench.runUI(Workbench.java:1894)
    at org.eclipse.ui.internal.Workbench.createAndRunWorkbench(Workbench.java:422)
    at org.eclipse.ui.PlatformUI.createAndRunWorkbench(PlatformUI.java:149)
    at com.adobe.lcide.rcp.Application.run(Unknown Source)
    at org.eclipse.core.internal.runtime.PlatformActivator$1.run(PlatformActivator.java:78)
    at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLau ncher.java:92)
    at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.jav a:68)
    at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:400)
    at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:177)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
    at java.lang.reflect.Method.invoke(Unknown Source)
    at org.eclipse.core.launcher.Main.invokeFramework(Main.java:336)
    at org.eclipse.core.launcher.Main.basicRun(Main.java:280)
    at org.eclipse.core.launcher.Main.run(Main.java:977)
    at org.eclipse.core.launcher.Main.main(Main.java:952)
Caused by: java.lang.OutOfMemoryError: Java heap space; nested exception is:
    java.lang.OutOfMemoryError: Java heap space
    at org.apache.axis.message.SOAPFaultBuilder.createFault(SOAPFaultBuilder.java:221)
    at org.apache.axis.message.SOAPFaultBuilder.endElement(SOAPFaultBuilder.java:128)
    at org.apache.axis.encoding.DeserializationContext.endElement(DeserializationContext.java:10 87)
    at org.apache.xerces.parsers.AbstractSAXParser.endElement(Unknown Source)
    at org.apache.xerces.impl.XMLNSDocumentScannerImpl.scanEndElement(Unknown Source)
    at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl$FragmentContentDispatcher.dispatch( Unknown Source)
    at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl.scanDocument(Unknown Source)
    at org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source)
    at org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source)
    at org.apache.xerces.parsers.XMLParser.parse(Unknown Source)
    at org.apache.xerces.parsers.AbstractSAXParser.parse(Unknown Source)
    at org.apache.xerces.jaxp.SAXParserImpl$JAXPSAXParser.parse(Unknown Source)
    at javax.xml.parsers.SAXParser.parse(Unknown Source)
    at org.apache.axis.encoding.DeserializationContext.parse(DeserializationContext.java:227)
    at org.apache.axis.SOAPPart.getAsSOAPEnvelope(SOAPPart.java:696)
    at org.apache.axis.Message.getSOAPEnvelope(Message.java:424)
    at org.apache.axis.handlers.soap.MustUnderstandChecker.invoke(MustUnderstandChecker.java:62)
    at org.apache.axis.client.AxisClient.invoke(AxisClient.java:206)
    at org.apache.axis.client.Call.invokeEngine(Call.java:2765)
    at org.apache.axis.client.Call.invoke(Call.java:2748)
    at org.apache.axis.client.Call.invoke(Call.java:2424)
    at org.apache.axis.client.Call.invoke(Call.java:2347)
    at org.apache.axis.client.Call.invoke(Call.java:1804)
    at com.adobe.idp.dsc.provider.impl.soap.axis.sdk.SoapAxisDispatcher.doSend(SoapAxisDispatche r.java:123)
    ... 54 more
Please, can you tell me if you have met thist problem. How didi you solve it ?
Thank you in advance.
ECI

Hello,
I did what you told:
- the mysql Jar version was already the mysql-connector-java-5.1.6-bin.jar (may be due to update SP2),
- I changed to adobe-ds.xml file,
- I tried to launch the workbench with -Xmx512m in the command line.
Here is the result:
1- the launch of the workbench isa bit faster.
2- when I try to login with the administrator account, it takes a long while. Then I get an error: I can not logon to the livecycle ES server from the workbench. The message is "Authentication for user administrator on server ... failed, please retry".
In my log file, I get the following.
eclipse.buildId=unknown
java.version=1.5.0_12
java.vendor=Sun Microsystems Inc.
BootLoader constants: OS=win32, ARCH=x86, WS=win32, NL=fr_CH
Framework arguments: #Product Runtime Configuration File -Xmx512m
Command-line arguments: -os win32 -ws win32 -arch x86 #Product Runtime Configuration File -Xmx512m
!ENTRY com.adobe.ide.singlesignon 1 1 2009-05-25 15:17:37.780
!MESSAGE LiveCycle Workbench ES version '8.2.1.2'
!ENTRY org.eclipse.ui 4 4 2009-05-25 15:17:38.827
!MESSAGE Invalid Menu Extension (Path is invalid): org.eclipse.ui.edit.text.gotoLastEditPosition
!ENTRY com.adobe.ide.singlesignon 4 4 2009-05-25 15:19:26.874
!MESSAGE login failed
I also got another error message - with another configuration when triying to launch the workbench with JRE 1.6.0.12 (I hoped for better performance when replacing the JRE folder) :
!ENTRY com.adobe.ide.singlesignon 4 4 2009-05-25 15:02:46.942
!MESSAGE login failed
!STACK 0
com.adobe.ide.singlesignon.exceptions.IDEServerError: ALC-DSC-000-000: com.adobe.idp.dsc.DSCRuntimeException: Internal error.
at com.adobe.ide.singlesignon.utils.DSInstance.authenticate(Unknown Source)
Caused by: ALC-DSC-000-000: com.adobe.idp.dsc.DSCRuntimeException: Internal error.
at com.adobe.idp.dsc.provider.impl.soap.axis.sdk.SoapAxisDispatcher.throwExceptionHandler(So apAxisDispatcher.java:207)
Caused by: (404)/soap/sdk
at org.apache.axis.transport.http.HTTPSender.readFromSocket(HTTPSender.java:744)
at org.apache.axis.transport.http.HTTPSender.invoke(HTTPSender.java:144)
at org.apache.axis.strategies.InvocationStrategy.visit(InvocationStrategy.java:32)
I also tried to to logon after renaming the folder JRE under: C:\Program Files\Adobe\LiveCycle ES\Workbench ES\Workbench . In order to use my default JRE which is 1.5.0-12.
On the whole, I still get so errors and I can not logon.
Do you have any suggestion ?
Thank you for taking some time to reply.
What I am tried to do is to added a HelloComponent.jar fronm a tutorial:
http://www.adobe.com/devnet/livecycle/articles/dsc_development.html
My final goal is to developp a ECM Connector.
Thank you
Regards
eci

HT2188 I can hear caller but they can not hear me except when using speaker phone

I can hear caller but they can not hear me except when using speaker phone

First of all, make sure that your iPhone as the most recent iOS available. Check in "Settings>General>Software Update".
One other problem could be your microphone. Does it work for anything else other than a call?
Good-Luck!
kpower28
Please mark this as "solved my problem" or "helped me"!

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