Problem switching from individual subscription to team subscription

my company recently purchased a cc team subscription. previously, i had an individual subscription. i accepted the invite, and can see that the team membership appears in my account at creative.adobe.com, but now that my individual subscription has expired, i keep getting logged out of the cc app, and all apps are now trials.
i was on adobe chat earlier today & waited 20 minutes to chat with someone, who ultimately told me that it was a technical issue & to call adobe support.
my IT just had to hang up after waiting on hold for over 45 minutes with adobe support
can anyone out there from the adobe team help me please?
thanks!

Hi Isatony,
Can you try signing out of the Creative Cloud app and then back in again and see if the issue persists?
(Click to view larger)

Similar Messages

Upgrading from individual users to team

Hello,
Our company would like to upgrade the individuals members of our team with CC onto one Team account. We are willing to do a year contract - but we don't want to be penalized for effectively canceling everyone's individual subscriptions. Can someone please help?
Thanks!

Hi Isatony,
Can you try signing out of the Creative Cloud app and then back in again and see if the issue persists?
(Click to view larger)

Problems Switching from iPhone to Samsung Galaxy S4

I switched from an iPhone to a Samsung. Why do people with iPhones continue to have problems texting me. They tried deleting my iMessage streams and re-entered my phone as a mobile. They still get error messages. It's been a week since I got the Samsung.
By the way, I have deactivated my iphone number on the Apple ID website.
ITH

Unfortunately I have turned off iMessage from my iPhone and have called in to deregister. It's been almost 24 hours and it's still not working correctly. The HUGE issue is that I've basically been told "it will eventually start working". Well, I didnt pay you have the money and tell you I'd send the rest when it started working. You are a huge company dealing with another huge company. I PAID THE MONEY AND YOU TOOK IT BUT THE PHONE IS NOT WORKING THE WAY IT IS SUPPOSED TO. If you cant make a device work, you should not be selling them with the assumption that you can use it when you pay right then. There are so many forums and threads about this problem but yet nobody mentioned it at the verizon store. I will not be a customer by this evening is this doesn't resolve. This is **** poor business and terrible communication about switching devices. The largest network is doing a great job of pushing me back to AT&T. Rediculous!!

Switch from CC subscription to Photo Program

Signed up for Photo Program in Nov in anticipation of my CC subscription ending in Dec. Got confirmation, order number, have the Photo Program listed in My Adobe, and have been billed in Nov & Dec, yet now that my CC subscription is ended when I open PS CC I get the message "We are having trouble verifying your membership" with warning that I only have x number of days remaining (now down to 1). It's as if the two different Adobe programs aren't aware of each other. Do I have to re-download or something? BTW, in PS it shows me signed in with the email address connected to My Adobe account.

http://forums.adobe.com/community/download_install_setup/creative_cloud_faq
--has a link to manage your membership
Also see reply #4 in http://forums.adobe.com/thread/1403684?tstart=0

I have just switched from individual to team and when I open programs it gives me:

We are having trouble verifying your membership
Either you’re offline, or there’s a billing issue with your account. Please go online to manage your account and verify your billing information. If you have any issues or questions, please contact Customer Support.
--- I have went into my account and made sure my payment info is updated but it is still giving me this message? Adobe chat is offline right now

Syncing to a new iTunes library or computer will erase your iphone. Only if you back up your phone manually before syncing, you can restore your device from that backup again. A manual backup does not include the sync process.
Do this:
Disable autosync in iTunes, connect your phone to your new computer and right click on it in the device list and choose backup. iTunes will backup your device without syncing.
Transfer your purchases the same way, choosing "transfer purchases" this time.
When you connect your phone for the first time, all media content will be erased. But you can restore your settings and app data from your manual backup afterwards.
Don't forget to set up at least one contact and event on your new computer to be able to merge calendars and contacts when you sync the iPhone for the first time.
Music is one way only, from the computer to your device, unless you bought the songs in itunes and transferred your purchases.
There is 3rd party software out there, but not supported by Apple, see this thread: http://discussions.apple.com/thread.jspa?threadID=2013615&tstart=0
About backups and what's saved:http://support.apple.com/kb/HT4946
How to back up and restore:http://support.apple.com/kb/HT1414
How to download apps for free again:http://support.apple.com/kb/HT2519
Saving other data is also described here. How to back up your data and set up as a new device
You can also back up iTunes and restore it on your new computer How to back up your media in iTunes ,but the iPhone will be erased anyway during the first sync.

Switching from Individual membership?

I am on the (Individual) Annual Creative Cloud Membership scheme, this has eight months left to run.
I am paying (GBP) 46:87 per calendar month.
However my employers have told me that they would be willing to include me in the TEAM membership. Obviously this would be using my company's rather than my personal ID.
My understanding is that if I wish to cancel my personal subscription I will be billed 50% of the remaining eight months, which is not a problem.
However if I then switch to my company ID – do I need to reinstall all the software?
OR can I simply carry on using the existing CC software that I have downloaded but simply use my TEAM log in details?

Your IT administrator will send you an email invitation to join Creative Cloud for teams. Once you have accepted the invitation you should contact us to cancel your individual membership.
You need to launch one of your CC apps and select Help>Sign out. Close the app, relaunch and sign in again with your Adobe ID. This ensures that your Adobe ID is now associated with the new subscription plan. (Your Adobe ID would be your company email address if this was the address used for the teams invitation).
Please let me know if you have further questions.
Thanks
Bev

Switching from individual app buys to a package/plan?

I already pay for Photshop CC and Illustrator CC and thinking of buying InDesign CC. Is there a package/plan I could switch to that would be cheaper than to pay for each app individually?
Thanks!

Special photography plan for Photoshop and Lightroom... then compare cost of 2 individual programs versus the entire Cloud
Cloud Plans https://creative.adobe.com/plans
-Special Photography Plan includes Photoshop & Lightroom & Bridge & Mobile Lightroom
-Special Photography Plan includes 2Gig of Cloud storage (not the 20Gig of the full plan)
-http://helpx.adobe.com/creative-cloud/faq/mobileapps.html
-http://helpx.adobe.com/photoshop/kb/differences-photoshop-creative-cloud-photography.html
-and subscription terms http://www.adobe.com/misc/subscription_terms.html
-what is in the entire Cloud http://www.adobe.com/creativecloud/catalog/desktop.html
-http://www.adobe.com/products/catalog/mobile._sl_id-contentfilter_sl_catalog_sl_mobiledevi ces.html

Switch from individual to company, iphone developer program

I've enrolled as an individual. I need to add several team members. sole proprietor can have a team of developers, right?
Is there any way to add team members to an individual account or I need to switch to a company account?
Is there any way to do so, or the only way is to enroll second time and pay program fee again, but as a company?

Yes you can have multiple people working under you however since you are on an individual membership you cannot "add" team members. You are responsible for all content released and they must use your cert/private key pair to sign all apps.

Problem switching from AP-specific to Group-specific VLAN mapping

Hello.
Some days ago, I updated our 5508 WLC to software version 7.5.102.0.
With that version, it should be possible to have a VLAN mapping specific for a Flexconnect group that is set within Flexconnect Group settings.
I did that for all my Flexconnect groups and it works fine with new access point.
For existing access point, which already have an AP-specific VLAN mapping, it is not possible to switch to Group-specific.
When I mark the WLAN in Flexconnect setting of the AP and select "Remove AP specific", I get the error message "Request failed: Vlan is not enabled on this flexconnect".
I wonder what the problem could be, because for newly installed access points, it works fine. Did I miss some settings?
Regards,
Sven Lindeke

Thanks for the fast reply.
Here are the screen shots:
Settings "Flexconnect group"
Settings "Access Point"
Error message

Problem switching from year to year-1

Hi there =),
I've coded some little thing, that shows the momentary weekofyear and the monday and friday in that week (dd.MM.yyyy). There're also 2 links who let the
weekofyear go -1 or +1 and then change the monday and friday automatically.
My problem is, that I do need to go to the last year sometimes. So I click the "-1"-link and the w.o.y. goes 20, 19, .... 3, 2, 1, 0, -1, -2, -3, ...
First, in reallity there's no week number 0 or -1 or -2...So I need to fix this, too
So I need to set the week to 52 or 53 if it less than 1. But how do I manage this?
Here is some code:
// This code is to change the w.o.y., if the parameter kw_change is 1 or -1:
Calendar calendar = Calendar.getInstance(Locale.GERMANY);
if ((request.getParameter("kw_change"))!= null)
     switch (Integer.valueOf(request.getParameter("kw_change")))
          case -1:
               session.setAttribute("kw", new Integer(((Integer)(session.getAttribute("kw"))).intValue() -1) );
          break;
          case 1:
               session.setAttribute("kw", new Integer(((Integer)(session.getAttribute("kw"))).intValue() +1) );
          break;
Integer weekOfYear = (Integer) session.getAttribute("kw");
if ((session.getAttribute("currCalendar")) != null)
     calendar = (Calendar) session.getAttribute("currCalendar");
calendar.set(Calendar.WEEK_OF_YEAR,weekOfYear);
calendar.set(Calendar.DAY_OF_WEEK,Calendar.MONDAY);
SimpleDateFormat sdf = new SimpleDateFormat();
sdf.applyPattern("dd.MM.yyyy");
session.setAttribute("currCalendar", calendar);Times before this code, this code sets the kw (calendar-week in german) to the current kw:
Integer kw = new Integer(calendar.get(Calendar.WEEK_OF_YEAR));
session.setAttribute( "kw", kw);I really have no good idea to solve this. So if there are any suggestions, I'm very thankful. I don't necessary need a complete solution. I'm just out of ideas >.<.
Best regards
X--spYro--X

case -1:
               session.setAttribute("kw", new Integer(((Integer)(session.getAttribute("kw"))).intValue() -1) );
     break;replace this code with the following
case -1:
       session.setAttribute("kw", new Integer(( ((Integer)(session.getAttribute("kw"))).intValue() == 1)?53:((Integer)(session.getAttribute("kw"))).intValue()-1 );
break;here i am assuming that after week 1, it'll goto week 53.
for case 1 you can implement the similar logic.
i hope this is helpful
Diablo
Edited by: Diablo_Chiru on May 16, 2008 2:48 AM
Edited by: Diablo_Chiru on May 16, 2008 2:49 AM

Mobile performance decrease! - Severe problems switching from PFI to AIR 2.6

Hello all,
I am currently developing a rather popular title for the iPhone . It is my first ever attempt at creating something for the Mobile Market.
I started using Flash CS5 and the packager that comes with it. I optimized my game so that it ran perfectly well on 30FPS in every aspect on the iPhone 4 and iPhone 3GS.
I was really excited when I read about the new features and supports in Flash CS5.5 so I purchased Flash CS5.5 to move all my production to it.
However I noticed a severe decrease in performance as I tested publishing my game in Flash CS5.5 (Air for iOS). I understand that the new "packager" does things differently and so I have also been doing things accordingly but it still acts very instable. For instance, I have a scene with a background cached as bitmap and two short animated MC's that loops (these MC's are not cached or using filters or blending) . So I have three elements but still the FPS drops to around 3-5 FPS even though it is set to 30. On the next scene I have four elements, a background cached as bitmap and three of the same short animated MC's that loops and this works flawlessly. The backgrounds themselves is equal when it comes to what it contains. I practically have nothing on the screen and it will drop FPS!
I have discovered that when MC's containing FBF animation (like blood splatter or water splash) plays on the scene it dramaticly decreases performance. I tried Modify -> shape -> optimize... and optimized those FBF animations with 83 % but no improvement in performance were seen. When I made every frame of the blood splatter animation into an MC and exported them all as bitmaps it worked without problems but this cannot be done through the whole game and especially not in the cutscenes.
I have read and researched my eyes out and pulling my hair til baldness so now I turn to the forums for help.
If anyone out there would be willing to help I would be extremely gratefull!
Thank you,
Daani

Hello Colin!
Thank you for such a great and fast response! I needed some basic knowledge about how rendering in Flash actually works. Thanks!
I will definetly try cacheasbitmapmatrix = new Matrix() immediately even though I actually found a wierd solution for my FPS problem that I have described below.
I discovered that most of the time the drop in FPS would only occur when textfields would be on the stage. I saw that they didn't embed anything (which means that they embedded all) and perhaps this was the problem that caused the whole doc to drop in FPS. Since I have no need to edit the text any longer I simply broke them appart until no text field existed, only vector graphics. As soon as I tested this new version on my iPhone everything is top performance. Why would something that feels so small as a text field cause the whole app to malfunction?
Another problem in my game is that I have some quite intense animation sequences where blood splatter occurs within an MC. This scene is very laggy when beeing played. I tried a lot of different things and I discovered that if I put that sequence (which exist within an MC) hidden on screen (with a loading image above) before the actual sequence is going to be played it's as if Flash stored that sequence and when it's actually going to be played for the viewer it plays without any drop in FPS at all. I'm no optimizing expert as I have never worked with really limited performance devices. How would you "load" these sequences before they appear on the screen?
And wow! That Air 2.7 seems like something groundbreaking! Can't wait for it to hit the market!
Again, thanks for your support Colin. Massive appreciation from this side!:)
Peace,
Dan

Problems switching from personal domain to .mac

I'm wanting to move a site from my personal domain to .mac. However, when I attempt to publish the site it automatically attempts to publish to my personal domain. How can I change the settings to publish to .mac?
I attempted to solve this problem by creating a "new" site, but it still tries to publish to the personal domain rather than .mac.

I've done it. I just copied my data to the Mac and also copied the library files:
http://docs.info.apple.com/article.html?artnum=93732
This preserved all my ratings and playlists, etc.
I think there was a little bit of magic to get iTunes to find where all the music was now stored. It wasn't that difficult though. Plus only do this before you delete all your stuff on the Windows machine.

Problems switching from MobileMe to iCloud

I had a MobileMe account and now I need to switch to iCloud. I want to keep the prefix from my MobileMe email account. When I start the iCloud process and try to enter my prefix it claims it is already taken. And I think it is taken by me
I want to keep the rail prefix, how do I do this?

MobileMe closed a year ago and if you did not migrate to iCloud before the end of August last year you can no longer do so. This means your @me.com address is no longer active.
It's not clear whether you can open an iCloud with the same prefix, but you won't be able to get an @me.com address. Go to System Preferences>iCloud (Lioni 10.7.2 or higher required) and sign in with your @me.com address. As this is an Apple ID (even though it's not functioning) you may be able to do so and get an @icloud.com address, though it's possible you may have to choose one with different prefix. If it won't accept the @me.com address as an ID you will have to get another Apple ID and try with that.
If you do use the @me.com address as an ID you need to make sure you have an alternate contact address since if Apple try to contact you at it, it won't work.

X200s - problems switching from mains power to battery - temporary freeze

Hi All,
Noticing a problem with a brand new x200s downgraded to Windows XP from Windows 7 (although never operated with Windows 7) where there is a temporary freeze when either connecting to mains power, or disconnecting from mains power. While it is not a proper freeze, as I can ALT+TAB between applications, I cannot actually do anything (close AP's, write emails etc). This lasts for up to 3 or 4 minutes, and then everything recovers - recovery happens to the extent that anything done during the freeze suddenly happens, like pressing the ThinkVantage Button, or right-clicking on a taskbar item etc.
I wonder if this is something to do with the Lenovo power management system - anyone got any ideas please?
Many thanks

Hi,
make sure, that you are using the latest version of Power Manger , power mangement driver . These two parts are basically responsible (when they are installed) for the power configuration.
Please let me know, what is the version of Power manager and power management dirver, that you are using.
Also based on you description, when all is working, when pressing ATL+TAB, then try to open Task manager with CTRL+Shift+ESC and check, what is taking the CPU and memory comsumption.
Once this will not show you anything, go to Windows Event log, maybe there you can find some hint.
Just to make sure, that I understand this corectly: You see this kind of behaviour, when you unplug or plug in the sytsem into AC ?
Cheers

Problems Switching from Prepared to Supervised in Apple Configurator

Hi all,
I am at a school managing a cart of iPads. I was using Configurator just to Prepare them and push out a profile and apps. I didn't use Supervise, because I wanted to be able to plug them in to other computers to transfer video. Some update to Configurator came out and I can no longer use Prepare to install paid apps. Frustrating, but okay.
Next I turned on Supervise so I can install paid apps again. Apparently this requires erasing the iPad. Okay, fine. iPads were erased and set to Supervise, but I have no redeem codes left! I can still see that the redeem codes are in Configurator, and are matched up to the iPad serial numbers, but I can't check the box to install them. This is different from the problem of having lost the Configurator information described here: http://support.apple.com/kb/ht5194
Can someone explain how I can use my existing match of serial numbers and redeem codes to install apps?
OS 10.7.5
Configurator 1.2.1

Hey Neil,
Unfortunately, iPads that are Supervised with Apple Configurator can only transfer files/photos via USB to the computer that it was supervised by. We ran into the same thing in our school district. If you want to get videos or photos in any other way you will need to go wirelessly.
We've been using Dropbox to transfer photos and videos from iPads and its been working great. The Dropbox app has a very cool auto-upload process that will automatically upload photos and videos from the iPad Camera Roll to Dropbox. Once you log in to the Dropbox app on the iPad with your account, click on the Photos icon in the lower left corner of the screen (second one from the left). Then select "Enable Camera Upload" and "Only Wi-Fi." The upload process will begin for all existing photos and videos in the Camera Roll. From now on, all future photos and videos taken by the iPad will automatically upload to the Dropbox folder.
If each student has a Dropbox account, they can "share" their photos folder with the teacher so that when the teacher logs in to his/her account he/she will see all of the students' videos and photos.
Hope this helps!
~Joe

Problem switching from individual subscription to team subscription

Similar Messages

Maybe you are looking for