Problem Transferring email address to new home

I have had BT broadband for 10 years - everyone I know has my BTinternet.com email address. I have stuck with BT despite several trials when moving home, and generally am happy with the service I have had. So much so that I recently signed up my partner to have BTbroadband in her home. Now we have made the decision to move in together, but find that I am completely stuffed when it comes to keeping my email address - I have to pay £1-54 per month for the privilege!
BT say that if I cancel my account for telephone i will lose my email address. BT say if my parner cancels her account she will lose the phone  umber (and won't let her cancel because she has only had the account for a month in any case! BT say I cannot transfer my email address to her account even though they are both BT, as they do not permit email addresses to be transferred between accounts!
Why on earth do they persist with this archaic process. How many people move in with each other every year, and how many of them would have BT accounts. Surely it is easy to transfer email addresses between accounts, as it happens all the time when people move house. If I agree and my girlfirend agrees, surley that is all that is needed to move an email address.
 Is this BT just being blooming awkward or is it a money making scheme to get people to pay for premium mail. Why can't I keep my email address without having to pay £18-50 per year!!
Very furstrated of west sussex!

They can move old primary accounts and sub accounts to another account. They've done this for me, free of charge, in the past. If you can't get any help from the helpdesk then click here to contact the mods.

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