Problem upgrading to cloud from CS 5.5

I wanted to take advantage of the special upgrade pricing for previous CS users. I have CS 5.5 Master Collection that I obtained while I was a student. When I go through the system to get the upgrade price, it asks for a serial number. However, when I registered, I had to type in a code and then got a serial number for the different products. When I insert one of these serial numbers that I found in an old email, it says I don't qualify. Do I not quality because I am upgrading from a version I obtained as a student?

>obtained while I was a student
Does not qualify, because you bought at a discount

Similar Messages

Upgrade to Cloud from Photoshop CS5.5 Subscription

Hi everyone,
I'm beyond confused. I signed up for a Photoshop CS5.5 subscription back in January here in Australia. I was under the impression this is automatically updated to CS6 upon release (which has now happened), yet I have no notifications of being able to upgrade, neither has my subscription updated (it still says Photoshop CS5.5 Subscription for one year).
I'd like to sign up for Creative Cloud. I put in my details and it turns out I'm eligble for the discounted introductory rate, so I clicked on through. Next thing I know, I'm in the creative cloud space with 10gb of storage. I didn't accept any terms, neither have I received any email confirmations (or any emails at all). My subscriptions also just say "Photoshop CS5.5 Subscription for one year". I went ahead and downloaded the download manager and downloaded and installed Photoshop, InDesign, Illustrator and Premiere CS6. It seems InDesign and Premiere are working fine. Photoshop gets a "00 days left on your trial" message when it opens but I close it and everything works fine. When I go to Photoshop > About it says it's the full CS6 version (doesn't say tryout or trial anywhere). When I open Illustrator CS6, it tells me I have no subscription and to enter my serial code - which I don't have.
This is really confusing me. What is going on?
1) Will my Photoshop CS5.5 subscription end automatically as I have upgraded to Cloud?
2) When will my account tell me I have a cloud subscription?
3) Why does some software work and others don't?
The transition from CS5.5 to CS6 Cloud has been incredibly messy.

It seems like there is an awful lot of misinformation within the company. Different people I've talked to have given me completely different answers to certain questions, and there seems to be a general resistance by many of their staff people to address concerns. For instance, when I placed the order the other night, I asked the woman to confirm that I wasn't going to be double-billed for 5.5 and 6 (e.g. that they'd let me out of my 5.5 contract) and she said something like "yes that is how it is supposed to work but I can transfer you to billing if you want..." Not exactly a gleaming endorsement there, is it.
I also kind of took the Adobe folks to task on Twitter. They've had all sorts of marketing people pushing CreativeCloud on there (which is fine) but didn't have ANY success in getting anyone to respond to my tweets with questions. Finally got one woman (out of like 8-9 Adobe accounts) to hit me back with an email address and she was able to get some answers to my questions a few days later.
I have mentioned to a couple of people that with all of the various "how to" videos Adobe has put out there espousing new features in Photoshop, Illustrator, InDesign, etc... they don't have a single "how to get started with Creative Cloud" type of video. Or a "how to upgrade if you're a 5.5 subscription user." And so on... this is the absolutely critical information that people need right now, and the quality of the information on the web site and coming from Adobe's own people is just not there. Put it in step-by-step video format so people can upgrade quickly, easily and sans headache and heartbreak. That's my advice.

Problem upgrading WAE 512 from 4.1.5f to 4.2.3

Hi guys,
I've just upgraded a wae 512 from version 4.1.5f to 4.2.3 using the Rescue CD but after the installation the CLI shows me an error:
No directory /local/local1!
Logging in with home = "/".
System Initialization Finished.
Disk based software not installed.
Some applications may not run correctly!
show version command:
CORE#sh ve
Cisco Wide Area Application Services Software (WAAS)
Copyright (c) 1999-2010 by Cisco Systems, Inc.
Cisco Wide Area Application Services Software Release 4.2.3 (build b7 Jul 29 201
0)
Version: UNKNOWN-PRODUCT-4.2.3.7
Compiled 01:16:47 Jul 29 2010 by damaster
Device Id: 00:14:5e:95:ef:67
System was restarted on Wed Sep 22 15:30:32 2010.
The system has been up for 5 minutes, 37 seconds.
I can't access interface giga and ohter commands neither. I really appreciate your help
Thanks in advance
Lenin

Dear smnambia,
i have problem the Wae 512 RMA can't booting stack at disk-100: disk apply.
and i follow how to use rescue CD
Enter the following option in sequence
2,3,5,8 and 9
for number 2,3,5 is normally,
but when i wipe disk and press yes.
Installer Main Menu:
    1. Configure Network
    2. Manufacture flash
    3. Install flash cookie
    4. Install flash image from network
    5. Install flash image from usb/cdrom
    6. Install flash image from disk
    7. Recreate RAID device (WAE-674/7341/7371/7541/7571/8541 only)
    8. Wipe out disks and install .bin image
    9. Exit (reboot)
Choice [0]: 8
Using cd-rom device (/dev/scd0)
Enter full URL of .bin image to install.
   ftp://[user:pass@]ip_addr/path/to/file
http://[user:pass@]ip_addr/path/to/file
file:/local/path/to/to/file
URL for .bin image [file:/media/images/waas-universal-4.4.1.12-k9.bin]:
Continue? This will wipe out all disks! [n]: y
unmount device (/dev/scd0)
Scro
and nothing happen for a long time. its normal??
how long when we wipe the disk?

Problem upgrading creative cloud annual

Hy, two days ago i've changed my subscription to single product user "after effects" to annual subscription to adobe creative cloud .
Now, i've already downloaded after effects cc and now when i open the program it tells me to do another subscription or serial number.
But my payment was done well , order number AD004675833IT . so pleas tell me what can i do.
log out and in so many times but it doesn't work.

hi mbmcdona2,
It seems you subscription not been activated yet.
Please try to launch any of the Creative Cloud application and click on "License this Software" button when prompt.
Sign In with the Adobe ID, you have purchased Creative Cloud subscription.
After successful sign in it will activate your subscription.
Hope this helps.
Please let me know if you have any other question.
Regards,
Sumit Singh

Problem upgrading to Tiger from OS 8.6

I have a Power Mac G4 with OS 8.6, I'm trying to upgrade to Tiger. I put in the DVD and it boots, it then goes through the whole installation without any errors and then restarts. Then when the computer boots up it shows a grey screen with an apple logo in the center and a circular loading thing below it. Then after a while the apple logo turns into a circle with a cross through it. I've tried reinstalling it twice now and I keep getting this. I don't have my original 8.6 discs or anything and I'm starting to freak out a little. What do I do?

Hi roryt,
first please check the 10.4 Tiger System requirements. You have to uppgrade to at least OS 9.1 first, better 9.2.2. Then open system profiler and check which computer you have. Once you found that download and apply the corresponding firmware upgrade: Mac OS X: Chart of Available Firmware Updates
Be aware that you need a DVD-drive for Tiger since it only ships on DVD.

I upgraded to Mountain from Snow and find that there is now a problem adding iphoto to the cloud. I have iphoto '08,version 7.1.5. Tried to follow one poster's advice and upgrade to 9.1 but I need 9.0 first and I can't find that. suggestions? thanks!

I upgraded to Mountain from Snow and find that there is now a problem adding iphoto to the cloud. I have iphoto '08,version 7.1.5. Tried to follow one poster's advice and upgrade to 9.1 but I need 9.0 first and I can't find that. suggestions? thanks!

You have to buy iPhoto from the Mac App Store.

I upgraded my cloud storage from 2G to 120G and today it went back to 2G and I cannot save my work. Anyone experience this? Unable to get any customer service.

I upgraded my cloud storage from 2G to 120G and today it went back to 2G and I cannot save my work. Anyone experience this? Unable to get any customer service.

Purplehiddledog wrote:
I do backup with iCloud. I can't wait until the new iMac is available so that I can once again have my files in more than 1 location without needing to rely solely on the cloud.
I also rely on iTunes and my MacBook and Time Machine as well as backing up to iCloud. I know many users know have gone totally PC free, but I chose to use iCloud merely as my third backup.
I assume that the restore would result in my ability to open Pages and Numbers and fix the problem with deleting apps, but this would also mean that if my Numbers documents still exist solely within the app and are just not on iCloud for some reason that they would be gone forever. Is that right?
In a word, yes. In a little more detail.... When you restore from an iCloud backup, you must erase the device and start all over again. There is no other way to access the backup in iCloud without erasing the device. Consequently, you are starting all over again. Therefore, it would also be my assumption that Pages and Numbers will work again and that the deleting apps issues would be fixed as well.
If the documents are not in the backup, and you do not have a backup elsewhere, the documents could be gone forever.

I have upgraded Apple Aperture from version 2 to version 3 and I'm having a problem with the "Highlights and Shadows" adjustment. According to the user's manual, I should have access to an advanced disclosure triangle which would allow me to adjust mid co

I have upgraded Apple Aperture from version 2 to version 3 and I'm having a problem with the "Highlights and Shadows" adjustment. According to the user's manual, I should have access to an advanced disclosure triangle which would allow me to adjust mid contrast, colour, radius, high tonal width and low tonal width.
If anyone has any suggestions as to how to access this advanced section, I'd be most grateful.

Hi David-
The advanced adjustments in the Highlights & Shadows tool were combined into the "Mid Contrast" slider in Aperture 3.3 and later. If you have any images in your library that were processed in a version of Aperture before 3.3, there will be an Upgrade button in the Highlights & Shadows tool in the upper right, and the controls you asked about under the Advanced section. Clicking the Upgrade button will re-render the photo using the new version of Highlights & Shadows, and the Advanced section will be replaced with the new Mid Contrast slider. With the new version from 3.3 you probably don't need the Advanced slider, but if you want to use the older version you can download it from this page:
http://www.apertureexpert.com/tips/2012/6/12/reclaim-the-legacy-highlights-shado ws-adjustment-in-aperture.html

I'm using a Mac. I "upgraded" to LR5 from LR4. I do not want to be a member of the "Creative Cloud". I just want to use the software I purchased, specifically to upload to my SmugMug account. Is there a way to use an add-on to do this? Aperture and L

I'm using a Mac. I "upgraded" to LR5 from LR4. I do not want to be a member of the "Creative Cloud". I just want to use the software I purchased, specifically to upload to my SmugMug account. Is there a way to use an add-on to do this? Aperture and LR4 were easy but I'm finding it impossible without subscribing to CC.

Sorry, maybe I don't understand, but why do you feel compelled to subscribe to CC if you already have a permanent Lightroom 5 licence?
For the SmugMug plugin, a simple Google search ("smugmug lightroom plugin") gives this link to download the plugin: http://help.smugmug.com/customer/portal/articles/121321
Another way is to click the button "Find more services online..." in the the Publish Service section of Lightroom, and to search for SmugMug in the Adobe Add-ons portal; you will find a link to the latest plugin: https://creative.adobe.com/addons/products/1755

Problems upgrading from OS 8.1 to OS 9.2.2

Thank you for any help you can give me.
I have some additional problems upgrading from OS 8.1 to OS 9.2.2.
1. The keyboard is typing symbols, not normal letters. When I go to Key Caps it shows symbols and not normal letters. When I was running OS 8.1 the keyboard typed fine.
2. I also am have trouble with windows closing as I open new windows. Everytime I click to open a new folder the old folder closes.
3. Copying files. When I drag a file it makes a new copy on the desktop.
How did I goof up going from OS 8.1 directly to OS 9.2.2?
All these problems were fine while running under OS 8.1.
I believe this computer came with OS.8.6 installed on it but I got it with OS 8.1.
Any help you can pass on to me would be greatly appreciated.
I am typing this on my Dell PC.
Thanks a million,
Jim
iMac G3 333 Mac OS 9.2.x

Easy, I just insert my OS 8.1 System Software into the tray loading CD and choose it as the start up disk in the control panel. I restart the computer and it is running off of OS 8.1 instead on OS 9.2.2. I looked for another keyboard today at a used computer store but they didn't have one for the iMac. I need to find one as all my research indicates that it is somehow connected to the option key. But then again everything works fine under OS 8.1. Quite a puzzle to me. Again thanks for the page tip on Firmware. Jim - PS, I did pick up a zip drive that connects to USB ports.
iMac G3 333 Mac OS 9.2.x

I'm having problems upgrading from 10.6.8 to Yosemite. My computer locks up after the download and installation process. Does anyone know how I can overcome this problem?

I'm having problems upgrading from 10.6.8 to Yosemite. My computer locks up after the download and installation process. Does anyone know how I can overcome this problem?

Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.

Upgraded to Creative Cloud from elements 9 where images are stored in Organizer. How do I bring them into Creative Cloud and should I download them to Lightroom, Bridge, or Photoshop itself? Any suggestions?

Just upgraded to Creative Cloud from elements 9 where images are stored in Organizer. How do I bring them into Creative Cloud and should I download them to Lightroom, Bridge, or Photoshop itself? Any suggestions?

lawrencer72634146 a écrit:
Just upgraded to Creative Cloud from elements 9 where images are stored in Organizer. How do I bring them into Creative Cloud and should I download them to Lightroom, Bridge, or Photoshop itself? Any suggestions?
It's important to keep in mind that the picture files are NOT stored in the Organizer. They are not stored in Lightroom or Bridge either...
The organizer is based on a catalog which stores the pictures properties, mainly the location of the pictures on your drive(s). It's the same idea of catalogs in Lightroom, and the nice thing is that Lightroom can convert organizer catalogs to its own format. The most obvious way for you will be to use Lightroom.
Bridge is a file browser which is a different way than to use catalogs.

Problem upgrading database from 8.1.6 to 10.2

I have a problem upgrading the database (Oracle) from portal 8.1.6 to 10.2
I have edited the upgrade_db.properties, but when I run upgrade_db.sh it ends with this error message:
[java] Load Failed
BUILD FAILED
/opt/bea102portal/wlserver_10.0/common/p13n/db/build_createdatabase.xml:17: The following error occurred while executing this line:
/opt/bea102portal/wlserver_10.0/common/p13n/db/build_createdatabase.xml:91: The following error occurred while executing this line:
/opt/bea102portal/wlserver_10.0/common/p13n/db/build_createdatabase.xml:103: The following error occurred while executing this line:
/opt/bea102portal/wlserver_10.0/common/p13n/db/build_createdatabase.xml:62: Java returned: 255
Total time: 6 seconds
=======================================================================
ERROR!
CALL TO ant -f /opt/bea102portal/wlserver_10.0/common/p13n/db/build_createdatabase.xml FAILED!
=======================================================================Is there anybody who understand what's going wrong?

It seems that the update scripts got problems because we had used portalAdmin to add new data content types. The update scripts try to add new types too, but use hardcoded primary keys that will already be in use if new data content types are added by the administrator.

Problem upgrading iPad from iOS 4.2 to 4.3....

Before I start, I can confirm that I have successfully upgraded my iPhone4 from 4.2 to 4.3.
In regard to the iPad, when I click on the 'Check for update' button in my iTunes device summary page, it states that 4.2 is the 'Current Version', even though I know that iOS 4.3 is available. Therefore to try and force an update I selected the 'Restore' option in the same summary page and it prompts me if I am sure that I want to restore etc... which I confirm with the RESTORE, then I get an error message of _'There was a problem with downloading the software for the iPad "iPad". The requested resource was not found.'_
Anyone have any ideas how to get around this issue, or why iTunes is telling me that 4.2 is the latest version.
Thanks in advance.

here's a tip from another thread http://discussions.apple.com/thread.jspa?threadID=2777490&tstart=0

Will i have problem upgrading from Snow Leopard 10.6.8 to Maverick ?

will i have problem upgrading from Snow Leopard 10.6.8 to Maverick ?

Impossible to know. But I would make a backup before doing so, just in case. I would also do the following:
Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
If you wish to save yourself a lot time should you need to reinstall Mavericks at some point in the future then see the following:
Make Your Own Mavericks, Mountain/Lion Installer
After downloading the installer you must first save the Install Mac OS X application. After the installer downloads DO NOT click on the Install button. Go to your Applications folder and make a copy of the installer. Move the copy into your Downloads folder. Now you can click on the Install button. You must do this because the installer deletes itself automatically when it finishes installing.
   2. Get a USB flash drive that is at least 8 GBs. Prep this flash drive as follows:
Open Disk Utility in your Utilities folder.
After DU loads select your flash drive (this is the entry with the mfgr.'s ID and size) from the leftside list. Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Set the format type to Mac OS Extended (Journaled.) Click on the Options button, set the partition scheme to GUID then click on the OK button. Click on the Partition button and wait until the process has completed.
Select the volume you just created (this is the sub-entry under the drive entry) from the left side list.
Click on the Erase tab in the DU main window.
Set the format type to Mac OS Extended (Journaled.) Click on the Options button, check the button for Zero Data and click on OK to return to the Erase window.
Click on the Erase button. The format process can take up to an hour depending upon the flash drive size.
Make your own Mavericks flash drive installer using the Mavericks tool:
You can also create a Mavericks flash drive installer via the Terminal. Mavericks has its own built-in installer maker you use via the Terminal:
You will need a freshly partitioned and formatted USB flash drive with at least 8GBs. Leave the name of the flash drive at the system default, "Untitled." Do not change this name. Open the Terminal in the Utilities folder. Copy this entire command line after the prompt in the Terminal's window:
     sudo /Applications/Install\ OS\ X\ Mavericks.app/Contents/Resources/createinstallmedia --volume
     /Volumes/Untitled --applicationpath /Applications/Install\ OS\ X\ Mavericks.app --nointeraction
Press RETURN. Enter your admin password when prompted. It will not be echoed to the screen so be careful to enter it correctly. Press RETURN, again.
Wait for the process to complete which will take quite some time. When completed it would be wise to test the installer by checking that it boots the computer and is then ready for installation.

Problem upgrading to cloud from CS 5.5

Similar Messages

Maybe you are looking for