Problem viewing online bills etc

I am having problems viewing my online account - for the the last two weeks I have been unable to view any of my details - the webpage says "thankyou for registering blah blah your billing details will be available in 3 days"
I have called up and spoke to someone who said "yes, we are aware of the problem - keep checking back and all will be resolved" it hasn't been and now I have had an email telling me my latest bill is available - but I cannot get access because of the above problem - please can someone advise...............
Thanks,
Sean

Hi Snowball,
Sorry that you have had a problem with your online bill. I can get this sorted for you.
Could you drop me an email please with your bt.com username, account and telephone number please?
Just send to [email protected]
Cheers
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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How do I sign up online bill viewing when my phone...

Hiya all
I want to set up my online account with so that I can view my bills and also my broadband usage online. I can get past the first page asking me for my BT account number and email etc. but the second page asks for my phone number which I type in including the area code, it then tells me "please enter you full phone number including the area code."
I am entering my full number and my area code only thing I can think of is that my phone number is only 10 digits long including the area code. How do I get around this? its rather annoying not being able to type a number that BT them selves supplied me with.
Many Thanks.
Solved!
Go to Solution.

Hi Dean,
Thanks for the post. Are you still having problems adding your number? This is odd as the online system should accept a 10 digit number. Not to worry I can add this for you from my end. I will need a few details from ya.
Please drop me an email to the email address in my profile. (click on my name and you will find the address under the "about me" section). Include your BT account details, the link to this thread and your online billing username.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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We signed up for on-line billing from our utility company; when I log into their website and click onto the link to "view my bill" Firefox opens a new tab, but nothing loads on the screen; the "address" bar near the top of the screen where you'd usually see the url for the tab reads simply "About:blank" . I have the same issue with messages received from our bank, which are usually sent as .pdf files. I frequently open .pdf files from other sites without any problems, so my copy of Adobe Reader seems to be working okay.
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Hi,
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I've been trying to set up online billing, but when I enter my 'phone number a message appears telling me to enter my whole number. I presume the problem is I have a 5 digit number - is there any way around this?
Thanks.

Hi Jerryhill,
Thanks for the post and welcome to the forum.
When entering your number to setup online billing you must enter the entire number including area code. By the sounds of it you are not entering the area code.
Please have another go and if you are unable to set your account up for online billing then I will do this for you. If you would like me to do this on your behalf please drop me an email to the email address in my profile, include your BT account details and the link to this thread.
Cheers
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BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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OK Getting a little tired of this.
Have received automated email this morning to say that I can view my bill.
I log into My BT
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Hi Jenny and welcome
You'd be better off sending an email to the forum mods - to get them involved.
email - [email protected] - with your name, account number and a link to this thread.
They should be able to sort this out for you.
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-+-No longer a forum member-+-

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Solved!
Go to Solution.

Can't help you sorry Annew, but quick as you can edit out the email address in your post.( Log in, find your post and click Options at top right and you'll see Edit, click that,delete the email address in your post and click Save or Post - I forget which).
Forums such as this get scanned by bots looking for emails to harvest for Vigraria and other spam emails, and your email address is vulnerable. Best to ask a Mod to help you, or just wait here for a helfpful soul, because answers on forums and newsgroups are good to be seen by all, because other people lurk and find answers to the same problem,or similar. If you have to post emails addresses, use a disposable address in the mydisposableaddress-forums AT BTthingy DOT com format. Log into your BTYahoo page, go to Mail, Options (top right - I use Classic View) then click Spam in left column, then Set up a Disposable address at bottom of main page , and a new page should open.
Here's a useful site that describes munging.
Value Added Guest (Inspiring Not Aspiring)
Rate a post if you like it! - just click the star under the user's name on the left. (N.B. ratings facility no longer available in Forum Help and Suggestions; nor is it available in the Lounge)

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I'm sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

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Hi, I got BT broadband infinity a month ago but I still cannot view my bill, manage my payments or see my usage on MyBT. I can log in to MyBT without problems but all I'm seeing is a message telling me that it can "take up to 48 hours after your order has completed" until I can view my bill.
I chatted with them in their support chatroom and talked to members of their support staff on the phone several times. I have sent them a screenshot of what I see. I have written a letter to them asking for a bill either online or on paper but but nothing has changed. They keep deducting money from my bank account without ever sending me a bill.
Today I got another call from their call center while I wasn't able to pick up the phone. I called them back as requested but there is no way to even get through to the the person or department that called me. There's just a machine that doesn't know what it means to call back.
They don't provide an email address either. This is the most difficult company to communicate with I have ever had to deal with. I don't even know why on earth they need to talk to me at all instead of just fixing the problem. There is nothing to talk about.
Has anyone else had that problem and found a solution?

Once the Forum Mods have read your post they will post an invite here, once you reply to them they will take personal ownership of the problem until resolved.
Do not send them a Personal Message as this is the incorrect contact method and cannot be properly tracked also the mod contacted may not be on shift for sometime and this will delay your help.
The forum mods normally reply within 3/5 working days after you have contacted them via their contact form
They will contact you personally by email or phone.
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Unable to view my bill/log in with "correct" information

I haven't been able to view my bill online in a few months. I've logged in and a able to see my email with my verizon.com ID but when I hit "view bill" it brings up a message saying that I'm not logged in with my verizon.com user ID and that I must to that to continue. Customer service hasn't been much help after two phone calls and chat.
Thanks.

Once the Forum Mods have read your post they will post an invite here, once you reply to them they will take personal ownership of the problem until resolved.
Do not send them a Personal Message as this is the incorrect contact method and cannot be properly tracked also the mod contacted may not be on shift for sometime and this will delay your help.
The forum mods normally reply within 3/5 working days after you have contacted them via their contact form
They will contact you personally by email or phone.
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Still unable to access online billing and no respo...

Registered for online billing at the end of February, then when all the new improvements to the website happened was unable to view the bill. Have phoned, emailed and generally been given the run around by BT over the week. Then suddenly last Thursday was able to access online bill - great. Then checked on Sunday afternoon and again same problem no access with the same old error message. Sent email to [email protected] and no reply so that's over 48 hours.
So anybody at BT able to help, because I'm really impressed that it's taking almost over a fortnight to restore access to billing. These improvements on this website are an absolute shambles, and in the error message don't direct people to call 0800 800 152 if nobody knows anything about how to deal with this issue.
Seeing the feedback on this forum that others are suffering from the same problem a sticky from BT acknowledging the issue and how to report this should be on the top of the forum at the very least.
One BT customer seriously unimpressed.
Please check Incident: 100227-009300 and Incident: 100303-002253
As of 4:00pm on Sunday 7th March I am again unable to access my BT
account using my BToneID [email protected]. This was fixed on
Thursday but since improvements to the website I have the message
"Due to technical reasons we are currently unable to provide details for
this account on our new billing system. We are working to make this
available to you. In the meantime, if you require online access to this
account we can arrange this for you, please click here to contact us.
Our advisors will be happy to make the necessary changes.
If you have another account within your profile, you can view this by
using the 'switch accounts' menu above."
I would like for this issue to be resolved and access restored. I don't
require flashy animated graphics, interactive web pages or the latest
service being splashed across the front page - I want access to my on
line billing! If BT are unable to restore this access for a length of
two days then a manager must contact me on (removed) during the day. I
wish to discuss this matter further as trying to contact anybody with
knowledge of how to resolve this issue using 0800 800 152 is impossible
and I feel should be escalated further.
I am not happy with the way that BT has dealt with this issue which is
clearly from "improvements" that have been made to the site.
Nathaniel Goss

So after another forty minute call - insisted that the call was escalated - got a manager who understood what I was telling them and was aware of the technical situation. Put me on hold and then deleted the BToneID (I found out by the email that I received whilst on hold)without warning me, then after being on hold for ten minutes the line went disconnected.
Created new BToneID and am now able to see bill and check calling charges.
Waiting to see how long I am able to access this account before BT "improves" the website yet again.
Seriously unimpressed with the way BT have dealt with this issue.

Problems viewing Palladia HD channel

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Woburn Mass Fios customer.
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I asked him why some people I talked to earlier did not know anything about this issue and he said they must have been new and the box limitation was known for at least six months.
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Problem viewing online bills etc

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