Problem setting up online billing.

I've been trying to set up online billing, but when I enter my 'phone number a message appears telling me to enter my whole number. I presume the problem is I have a 5 digit number - is there any way around this?
Thanks.

Hi Jerryhill,
Thanks for the post and welcome to the forum.
When entering your number to setup online billing you must enter the entire number including area code. By the sounds of it you are not entering the area code.
Please have another go and if you are unable to set your account up for online billing then I will do this for you. If you would like me to do this on your behalf please drop me an email to the email address in my profile, include your BT account details and the link to this thread.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Similar Messages

Unable to set up Online Billing

I can't activate my billing. It doesn't like my Account Number. My account number starts with GB. I think that's the problem. Maybe?
I've tried chatting to the online help person - who agreed it was the correct number (as the account matches my name/address) and also agreed it doesn't work.
I've tried emailing BT about this using the contact form - but even the form doesn't like account numbers that start with GB and after writing a long paragraph and hitting Send I found it wouldn't send until I made up some other account number it found acceptable. Perhaps that's why I never got a reply?
Prehaps I should write in?
Meanwhile I keep getting email reminder telling me...
ACTION REQUIRED: Reminder to set up your BT online bill‏
which has a link to a page called..
which has a box for my account number. Which it won't accept.

ok not sure what happened with the link it appears to work now and like Patty L My account begins GB like many others and we have no problems setting it up in that case then I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Problem viewing online bills etc

I am having problems viewing my online account - for the the last two weeks I have been unable to view any of my details - the webpage says "thankyou for registering blah blah your billing details will be available in 3 days"
I have called up and spoke to someone who said "yes, we are aware of the problem - keep checking back and all will be resolved" it hasn't been and now I have had an email telling me my latest bill is available - but I cannot get access because of the above problem - please can someone advise...............
Thanks,
Sean

Hi Snowball,
Sorry that you have had a problem with your online bill. I can get this sorted for you.
Could you drop me an email please with your bt.com username, account and telephone number please?
Just send to [email protected]
Cheers
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Problems Setting up a Direct Debit

has anyone experienced any problems setting up a direct debit ??
I've been a BT customer for approximately 20 years and have had the same account number. I've moved house a few times and retained the same account. My last house move wasn't so successful as after moving in and having broadband re set up again... I received a letter in the post saying I had requested a "termination" and a parcel was included to send my router back etc... plus... I'd be charged £100+ for the disconnection...
Anyway I got on the phone to BT and the advisor appologised for the mix up... and suggested I cancel my direct debit with the bank to make sure the disconnection fee wasn't taken from my account.....
Ever since then... I have not being able to set up a direct debit online or by speaking with several BT helpdesk staff. I email BT asking for an explaination - NOTHING. BT helpdesk staff assure me that the direct debit will work this time and will contact me if there is a problem... again NOTHING. I even tried writing a letter to the head of customer services... I think the name Warren Buckley rings a bell.. Someone did email me back suggesting I use the online facility.... REALLY!! Do BT not have a fault tracking database of customer issues... so they can see I've already tried to set up the direct debit online...
Anyway ..... I've just noticed this forum now... so this is my latest attempt to see if anyone senior enough at BT will be embarrassed and try and sort out my account so I can start paying my bill using Direct Debit again... I'm pretty sure all that needs to happen is to be given a new account number or an account alias that can be sent to my bank. Otherwise... I'll just carry on waiting to receive the automated message from BT saying I haven't paid and then go and pay online... But I am worried one of these automated messages will arrive the day I go on a 2 week holiday and I find myself cut off when I get home... giving me more pain....
PLEASE HELP BT ;o)
regards
DaveB

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, if you click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail within 5-6 working days.
Please use the tracked e-mail, to reply, not via the forum. Thanks
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Can't access my online bills

My broadband was with Tiscali and I changed to BT. My user name for my online bills is still shown as tiscali. I cannot access my online bills using my old user name and it won't let me change it to my new one. Help!
Annew
Solved!
Go to Solution.

Can't help you sorry Annew, but quick as you can edit out the email address in your post.( Log in, find your post and click Options at top right and you'll see Edit, click that,delete the email address in your post and click Save or Post - I forget which).
Forums such as this get scanned by bots looking for emails to harvest for Vigraria and other spam emails, and your email address is vulnerable. Best to ask a Mod to help you, or just wait here for a helfpful soul, because answers on forums and newsgroups are good to be seen by all, because other people lurk and find answers to the same problem,or similar. If you have to post emails addresses, use a disposable address in the mydisposableaddress-forums AT BTthingy DOT com format. Log into your BTYahoo page, go to Mail, Options (top right - I use Classic View) then click Spam in left column, then Set up a Disposable address at bottom of main page , and a new page should open.
Here's a useful site that describes munging.
Value Added Guest (Inspiring Not Aspiring)
Rate a post if you like it! - just click the star under the user's name on the left. (N.B. ratings facility no longer available in Forum Help and Suggestions; nor is it available in the Lounge)

How do I sign up online bill viewing when my phone...

Hiya all
I want to set up my online account with so that I can view my bills and also my broadband usage online. I can get past the first page asking me for my BT account number and email etc. but the second page asks for my phone number which I type in including the area code, it then tells me "please enter you full phone number including the area code."
I am entering my full number and my area code only thing I can think of is that my phone number is only 10 digits long including the area code. How do I get around this? its rather annoying not being able to type a number that BT them selves supplied me with.
Many Thanks.
Solved!
Go to Solution.

Hi Dean,
Thanks for the post. Are you still having problems adding your number? This is odd as the online system should accept a 10 digit number. Not to worry I can add this for you from my end. I will need a few details from ya.
Please drop me an email to the email address in my profile. (click on my name and you will find the address under the "about me" section). Include your BT account details, the link to this thread and your online billing username.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Problems setting up VVSA 6.0 (lookup service adresse)

Hi,
I was happy to see VVSA 6.0 released, but i'm having problems setting it up. It keeps saying that the lookup service adresse is not reachable. But I have tried with the VVSA 5.5 and 5.5.1.1 and they work just fine with the lookup service adresse.
Anyone else having this issue?
Also trying to check for updates within the appliance failes since the repository is not online at vmware it seems.
Might not be ready for primetime (like ESXi6).

If Developer has a separate Oracle Home on your PC, then it has a separate TNSNAMES.ORA file that is uses to connect to the database. If you search for all tnsnames.ora files, you should find the one used by Developer 6.
Since Enterprise manager works, the tnsnames.ora in your Enterprise Manager's home will have an entry for your server database. You should be able to cut and paste this into the tnsnames.ora file used by Developer, or try copying the E.M. tnsnames.ora file directly.
John Alexander www.SummitSoftwareDesign.com

Problems Setting up my wireless network with an Xb...

Hi, I have had some problems setting up my wireless networking.
I have everything switched on and am able to go online with the laptop and the Xbox with no problems but when I try to share media with the xbox I have problems.
I have opened the ports specified in the setup from xbox on windows firewall and have no problem connection Via Ethernet cable but when using wireless the xbox cannot detect the laptop.
I have checked the network map and both xbox and laptop are connected and have enabled sharing and am running sharing software.
Below is the network map.
I have also been having problems with BT software, the free virus protection will not install, The desktop help will not launch although it shows up on task manager and the installation disk does not launch correctly it doesn't get past the loading screen.
I have had a printer on the wireless network and had no problems printing.
If anyone knows how to resolve this please help.

I have this same Motorola modem and I just verified that my 802.11n AirPort Express Base Station (AXn) can get Internet access with this modem without any issues.
When changing ISPs (or networking equipment) it's always a good idea to start from "scratch" in configuring your equipment.
I would recommend that you do the following as a minimum:
Power-down the modem, AirPort base station, and computer(s).
While all of the devices are powered-down, perform a "factory default" reset on the base station. This will get it back to its "out-of-the-box" configuration and make setting it up much easier, especially if you use the "Assist me" process within the AirPort Utility. (ref: Resetting an AirPort Base Station or Time Capsule)
After the base station resets, go ahead and power it back down.
Power-up the modem; wait at least 10-15 minutes.
Power-up the base station; wait at least 5-10 minutes.
Power-up your computer(s).
In this basic configuration, computers connected to the base station, either by wire or wireless (as appropriate for the base station type), should now be able to access the Internet through the ISP's modem. Once Internet connectivity has been verified, you can use the AirPort Utility to configure the base station for wireless security and any other desired options.

Problems setting up WRT54G2 router

I'm having problems setting up my Linksys WRT54G2 router. I want my mac laptop (iBook G3 running OSX) to use a wireless connection, and the home computer (running Windows XP) to stay connected to the modem.
I originally tried to set up the router by connecting it via ethernet to my laptop (and by ethernet to the modem), and went into the 192.168.1.1 address to configure it. The internet works fine on my laptop when connected to the wireless by ethernet but it can't connect wirelessly (it has an original airport card fitted, at first I thought I might need to upgrade the firmware but I ran a software update and one didn't come up). I then realised that I would need to MAC clone from the PC, that is connected to the modem? I tried to do this today, but I couldn't access the 192.168.1.1 address from the PC. I have tried resetting the router, and disabling the firewall but still can't access it. This PC also has anti-virus software running too - could this be the problem, or am I setting it up wrong? Thanks.

If you are trying to Setup your Router with the setup disk, Then you can exit from the setup and configure your Router manually. Before you configure your router, you need to Press and hold the reset button for 60 seconds...Release the reset button...Unplug the power cable from your router, wait for 60 seconds and re-connect the power cable.....
You need to connect your Modem to Linksys Router on Internet Port and your Computer to Linksys Router on Port No.1.
If your Internet Service Providor is Cable follow this link
If your Internet Service Providor is DSL follow this link
Here are the Wireless Settings which you can set on your router, once done you can try connecting your MAC computer to your Wireless network and check if you are Online from MAC computer.
Open an Internet Explorer browser page on your wired computer(desktop).In the address bar type - 192.168.1.1
Leave username blank & in password use admin in lower case...
For Wireless Settings, please do the following : -
Click on the Wireless tab
-Here select manual configuration...Wireless Network mode should be mixed...
-Provide a unique name in the Wireless Network Name (SSID) box in order to differentiate your network from your neighbours network...
- Set the Radio Band to Wide-40MHz and change the Wide channel to 9 and Standard Channel to 11-2.462GHz...Wireless SSID broadcast should be Enabled and then click on save settings...
Please make a note of Wireless Network Name (SSID) as this is the Network Identifier...
For Wireless Security : -
Click on the Sub tab under Wireless > Wireless Security...
Change the Wireless security mode to WPA, For Encryption, select AES...For Passphrase input your desired WPA Key. For example , MySecretKey , This will serve as your network key whenever you connect to your wireless network. Do NOT give this key to anyone.
NOTE : Passphrase should be more that 8 characters...
Click on Advanced Wireless Settings
Change the Beacon Interval to 75 >>Change the Fragmentation Threshold to 2304 Change the RTS Threshold to 2307 >>Click on "Save Settings"...
Now see if you can locate your Wireless Network and attempt to connect...

Problem in Save the Billing Document

Hi,
We have a problem while saving the Billing Document i.e.
Document 83034087 saved (error in account determination)
Message no. VF051
when we saw it;s Revenue accounts, found there -
Condition type............Message.................Description
ZM05............................121.......................No G/L account found in Account determination type KOFI
Access     Message     Description
08     121     No G/L account found in Account determination type KOFI
10     121     No G/L account found in Account determination type KOFI
20     121     No G/L account found in Account determination type KOFI
30     121     No G/L account found in Account determination type KOFI
40     121     No G/L account found in Account determination type KOFI
50     121     No G/L account found in Account determination type KOFI
Plz guide...

Hello Anil.Sap321,
Your problem has to do with ACCOUNT DETERMINATION.
Step 1: Check which account determination procedure is assigned to your billing type i.e. SPRO>SD>Basic Functions> Account Assignment/Costing>Revenue Account Determination>Define and Assign Account Determination
HINT: normally, this is KOFI00 in standard sap
Step 2: Check the Condition Types in your account determination in the control data in the same path as in step 1 for the Definition (e.g. KOFI, KOFK)
Step 3: Check your accesses e.g. for KOFI (this should correspond to your VKOA tables). Here, you can see the sequence in which your accounts are determined. Plus, at field level you can see where the data are taken from and then you can check your master data etc. during troubleshooting.
Step 4: Identify in which combination your G/L should be in and you or your FI counterpart should configure the G/L in the designated VKOA table (transaction VKOA).
TIP: To know which G/L account you need to input, you need the help of Financial guys as different companies have their different set of G/Ls or Chart of Accounts.
Step 5: When this is configured in your VKOA, you can re-test. Look at your Revenue Account determination analysis to see if your "access" in which you made your VKOA entry is successfully read during account determination.
NOTE: The G/L you or your FI contact have configured must exist in the Company Code involved in your accounting process.
Good luck and let me know if this helps you,
Eva

I have problem setting up a new wireless keyboard and my new Mac mini

I have problem setting up a new wireless keyboard and my new Mac mini

Same with my new mac mini.
Got it brand new via the online shop.
Happy to start with the new mac i really got dissapointed by the fact that it`s impossible to pair the wireless keyboard unless you first connect a USB keyboard to the mac mini and start the configuration.
THIS S.U.C.K.S. !!!
No hint at all from apple that you first have to connect the USB keyboard.
I had to borrowed a USB keyboard from my neighbour :-((
After setting things up it was no problem at all to establish the BT connection with the keyboard.
Works fine now.

Re: Former customer's access to online bill pay blocked - no way to pay last bill - Brilliant Verizon!

Branched from Former customer's access to online bill pay blocked - no way to pay last bill - Brilliant Verizon!
It is a brilliant move on Verizon's part - brilliant if the never want a customer to return. I've been a loyal customer for many years, but when I switched, not only was the guy I had given lots of sales over the years to in the mall a jerk to me when I asked for my account number, but when I tried to get a copy of my disconnected bill, it won't let you access it. Yes, you can, if you can find your flipping account number, pay your disconnected bill online. However, you will never find a copy of your bill. Why? Verizon wants to punish leaving customers so they can't get their ETF's paid by another company. This reminds me of the horrible AT&T days where they got so big they started treating everybody like crap. Blockbuster did the same thing. It will come back to haunt Verizon as everybody I know is fleeing their service. I give them credit, their phone service is superior in quality, but I will never go back because of the way I've been treated as I try to leave for a better deal since I am having financial difficulties this year. I might would have come back but not now. On top of that, they have a trick where they won't port out one number of the set you are trying to port. When you finally get through on the line to get it shut off, they tell you they can't turn it off until the next billing cycle. So though I shut off all the phones but one - one week into the billing cycle, I got charged for ALL 5 phones for the entire month. This because they insisted they couldn't shut off that final $20 per month phone. After three dropped calls that took me 20 minutes each to get through to a live person, they then told me they could have shut it off and their employee told me wrong. They said they'd send it for "Review" after which - you guessed it - I'm supposed to "Call back" - an act of God and congress and taking a day off work so I can keep trying and keep sitting on hold forever later.... I'll let you know what happens. I'm telling everyone I know, like I did with AT&T to NEVER do business with them. They used to be great, until they got big. So if anybody finds some way to get their final bill, I'd love to know because I've spent hours on the phone and online trying.
Message was edited by: Admin Moderator

Did you not get the final copy of the bill in the mail via United States Postal Service?
What about older bills? Did you keep any paper copies? Download a PDF copy of the electronic bill at some point?

Problem setting up RAID0 on ASUS p9x79Pro

I’m having problems setting up a RAID0 on my new p9x79pro build, and I think I’m following the right procedure, first time doing this and it’s not working, so I could really use some help.
I pre-installed the Intel drivers downloaded from ASUS prior to installing Windows 7 using the f6 method.
After installing, I ran the Intel rapid storage enterprise installer software, and the raid controller shows up in Device Manager.
I then followed the procedure in my mobo manual. I went into the bios, into advanced mode, changed my drives from ACHI to RAID mode, and then went into Ctrl I mode and tried to set up a raid. The two new WD 1 TB black caviars I have were visible, but greyed out and described as “non-raid disks”. When I went through the process, they remained greyed out, and I could not select any drives to raid, though I tried creating a RAID0 anyway.
These drives, both new, had already been partitioned. These drives are plugged into the top two sata 6gb ports on the mobo, which should be correct according to the manual.
When I rebooted, my drives were not visible, and as expected, there was no RAID0. I went back into BIOS, deleted the (nonexistent) raid, and reset the drives to ACHI, but the drives still did not show up.
So, thinking I screwed up somehow, I did a full reinstall of windows. After installing the Intel enterprise installer software, I went into device manager and the drives were back, but unpartioned. Before partitioning, I tried to RAID0 these again, using the above method, but no luck, still greyed out. I also made sure to let windows connect online to download any hotfixes, which it did. All my other drivers are up to date, as is BIOS. Before I partition these drives and try again, figured I’d ask here.
I think I’d be there, if only the drives were not greyed out. What am I doing wrong?
Also, if I were plugged into the bottom two drives (the Marvell controller, which show up in Device Manger, so it appears to have installed) how would I set up a RAID0?
Thanks

Something is off as the Intel SATA6G ports fully support raid. I would consider doing a write zeros on your drives and and retry creating on the Intel ports.
I complete a quick check on a P9X79 Pro without issues screen below for your reference.
Steps used ( already had OS install on single SSD ). Completed using UEFI defaults ( drive was installed under AHCI ).
Step 1. Connected 2 SSDs to the Intel SATA6G ports white ports not label SSD Caching ( which are the Marvell ports )
Step 2. Entered into the UEFI and changed to Raid
Step 3. Saved and reboot and entered into Raid Console ( Ctrl I ), Once enter created Raid 0 and defined 2 Corsair drives as drives to be used in Raid
Step 4. Rebooted and entered OS and install RST driver/application.
Included some screenshots including performance throughput of 2 SSDs on SATA6G ports which can only be achevied via Raid0 on Intel SATA6G ports.
One thing that was not clear is where is your OS present / installed and on which port?
Hopefully you will be able to get this sorted and resolved. Then again if you are ok running the Raid on the Marvell ports you are already solid.
Enjoy the rest of your day.

Printing my online bill?

It has always been a challenge to print all or part of my online bill. Now when I click on "View & Print Bill", it will download to Adobe, as it always has, but all I get is one blank page. This is NOT an Adobe issue - ALL of my other PDF files print just fine. It is NOT a Windows issue, as I have no problem printing anything from any type file.
Therefore it must be a Verizon Wireless issue. It seems I'm not alone with this complaint. PLEASE Verizon Wireless - fix this glitch. I need to print certain pages from my bill for reimbursement - If this isn't corrected soon, I will go back to asking for a hard copy statement to be mailed to me again even though I thought Verizon was trying to save paper!!!

Hopefully, you will get this worked out as I have NOT had any problems downloading/printing my online bill.
Have you tried it from another computer/browser? I have no problem performing this task with Google Chrome, but have seen other people report problems with IE.

Still unable to access online billing and no respo...

Registered for online billing at the end of February, then when all the new improvements to the website happened was unable to view the bill. Have phoned, emailed and generally been given the run around by BT over the week. Then suddenly last Thursday was able to access online bill - great. Then checked on Sunday afternoon and again same problem no access with the same old error message. Sent email to [email protected] and no reply so that's over 48 hours.
So anybody at BT able to help, because I'm really impressed that it's taking almost over a fortnight to restore access to billing. These improvements on this website are an absolute shambles, and in the error message don't direct people to call 0800 800 152 if nobody knows anything about how to deal with this issue.
Seeing the feedback on this forum that others are suffering from the same problem a sticky from BT acknowledging the issue and how to report this should be on the top of the forum at the very least.
One BT customer seriously unimpressed.
Please check Incident: 100227-009300 and Incident: 100303-002253
As of 4:00pm on Sunday 7th March I am again unable to access my BT
account using my BToneID [email protected]. This was fixed on
Thursday but since improvements to the website I have the message
"Due to technical reasons we are currently unable to provide details for
this account on our new billing system. We are working to make this
available to you. In the meantime, if you require online access to this
account we can arrange this for you, please click here to contact us.
Our advisors will be happy to make the necessary changes.
If you have another account within your profile, you can view this by
using the 'switch accounts' menu above."
I would like for this issue to be resolved and access restored. I don't
require flashy animated graphics, interactive web pages or the latest
service being splashed across the front page - I want access to my on
line billing! If BT are unable to restore this access for a length of
two days then a manager must contact me on (removed) during the day. I
wish to discuss this matter further as trying to contact anybody with
knowledge of how to resolve this issue using 0800 800 152 is impossible
and I feel should be escalated further.
I am not happy with the way that BT has dealt with this issue which is
clearly from "improvements" that have been made to the site.
Nathaniel Goss

So after another forty minute call - insisted that the call was escalated - got a manager who understood what I was telling them and was aware of the technical situation. Put me on hold and then deleted the BToneID (I found out by the email that I received whilst on hold)without warning me, then after being on hold for ten minutes the line went disconnected.
Created new BToneID and am now able to see bill and check calling charges.
Waiting to see how long I am able to access this account before BT "improves" the website yet again.
Seriously unimpressed with the way BT have dealt with this issue.

Problem setting up online billing.

Similar Messages

Maybe you are looking for