Problem with HP Photosmart Premier software

I have an old custom built desktop PC running Windows XP Pro.Recently I started receiving an error message from my HP Photosmart Premier photo program the "OBJECT REFERENCE NOT SET TO AN INSTANCE OF AN OBJECT." Since I don't have a clue what this means I need help from someone who does. How to I fix this problem?

MelLeveque, when you refer to "print view software" what software specifically are you working with that is having the issue? Also, are you trying to uninstall the printer software from Programs and Features or are you trying to uninstall through the program itself?
Let me know!

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Last update for OS 10.8.2 caused big problems with HP photosmart B110 printer /scanner cannot scan does anyone have the same problem or a solution?

Last update for OS 10.8.2 caused big problems with HP photosmart B110 printer /scanner cannot scan does anyone have the same problem or a solution?
iMac is connected via wirelss to printer/scanner. All was working OK until update.

Assuming that the HP software is up-to-date, but still not working, have you tried Image Capture in the Applications folder. Does that work?

Problem with hp photosmart r937.

Hi
I have got problem with hp photosmart r937. Two menu options dosent want works (''Stitch Panorama'' and ''Move images to card''). Before they works but i switch something and now dosent works.
thx.

Hi,
Do you follow the setup guide ? What is the error ? Looks like your printer is not Airprint ready therfore you need to set it up for ePrint.
Regards.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Stop HP PhotoSmart Premier software from running everytime I log unto my PC?

How can I stop the HP PhotoSmart Premier software from running everytime I log unto my PC? Its not in my Start up folder for all users or my user. Nor does it shows up in MSCONFIG applet, nor the "regedit" RUN Key! I have also searched out the software preferences to no avail.

I am having the same issue! NOT a good way to start my day because it is sooooooo annoying. I hope someone can figure this out and offer some help. PLEASE?!?!
Reference hpqimzone.exe.

I am having problems with downloading Windows Support Software by using Boot Camp Assistant. Is there somewhere else I can download from?

I am having problems with downloading Windows Support Software by using Boot Camp Assistant. Is there somewhere else I can download from?

No. There is no other location. Be patient. Read the posts in the Bootcamp Forum. There are hundreds of posts about your issue and what to do. https://discussions.apple.com/community/windows_software/boot_camp

10.6.8 Printing problem with HP Photosmart premium C310 printer

I hvae a Photosmart Premium C310 printer which is connected wirelessly to my network. I also have a Mac Pro which is connected to the same network by ethernet cable. Up until I updated to OS10.6.8 everything worked fine. After that I found that when I restated the printer I could see it for a short time under the printer list but then it seems to "time out" and I can no longer print to it within a couple of minutes from my Mac Pro. When I restart the printer I can also see its embedded web page again for a few minutes but then it becomes not visble.
I also own a Macbook pro and two iphones and an ipod touch and all these wireless devices have no problem with seeing the printer and printing to it at any time. The Macbook Pro is also updated to 10.6.8 and works fine with this printer.
It would seem that the issue is not with wireless devices but with a wired device printing to this wireless printer even though it is on the same network and on the same subnet mask. All that has changed between working fine last week and not being recognised this week is an update to OS10.6.8
I have restarted the Mac Pro, reinstalled the latest HP software and reset the printers wireless setup but this makes no difference.
Is this a similar issue to what others have been reporting about a bug with printing under 10.6.8 or possibly something else. Any help here would be appreciated as I have no way of printing from my Mac Pro right now.

Pengtao, I have plugged my Macbook Pro into the network (with Airport off) and I can no longer reach the Photosmart printer. Remove the cable and go wireless and the Macbook Pro can reach the printer again. I have installed the photosmart printer software under Windows 7 using Parallels on my Mac Pro and have no problems finding the Photosmart printer from it.
To make matters worse I have bought a new Laserjet M1536 today and install it on my network. Again I get the same issues. I can print to it from any wireless device on the network but cannot reach it on any wired device on the network.Switch the printer off and on and I can see it and print to it for about a minute then it becomes "offline" to my Mac Pro
Given that it works fine under Windows 7 from a Mac Pro I have to conclude that the issue must be OSX 10.6.8 and nothing else as everything worked fine before the upgrade. I have turned all device off and on , checked all cable connections and also uninstalled and reinstalled all printer drivers on the Mac Pro and cannot get it working. Any advice you may have that may solve the problem beyond it being an OSX issue will be greatly welcomed.

(Another) Problem with HP Photosmart - reinstallation

I have a Photosmart C5280 All-in-One and a MacBook Pro, with 2.4 GHz Intel Core 2 Duo processor, using Mac OS X 10.4.11.
Scenario this morning:
The printer will photocopy, but there is no connection between the printer and the computer, it is not a problem with the usb cable connection. The computer will not send anything to the printer to print, and the scanner will not end anything to the computer.
I repaired permissions using disk utility at least three times this morning. (I do it fairly often anyway).
Scenario now:
I have now uninstalled the software, using the HP uninstall programme, but then deleted the remaining items manually as instructed in the section on the HP site for Macs and uninstallation. I have also emptied the trash.
Sadly however, it has made absolutely no difference. Whenever I put the installation disk into the CD drive, I can only get as far as identifying the printer. There are no printers listed, and when I tick the box, it comes up with Photosmart C5200 Series, which is correct. But the next continue box is then greyed out. (I'm wondering if following the HP instructions was such a good idea now).
I am now stuck. I have uninstalled and can not reinstall. I have used these two together for the past year (or more) without any problems. When I initially installed, it worked fine. No problems at all. I have not recently changed any software or upgraded anything on the OS. The two were communicating last week, when I did some scanning and printing.
Confession: I had the first problem (no scanning/printing) a couple of weeks ago, and decided to look in trash to see if I had mistakenly got rid of something and found an hp file in there. Pulled it back out. All worked fine again. But today, total blip, and no hp files in trash.
I would be grateful if anyone could suggest a solution. I'm capable of following instructions. Oh, I have mailed Hp, but I've had no response so far. I have also looked through the stuff on here, but haven't found a similar problem, ie the connection just disappears into the ether.

I had a response from HP:
1) Was the printer powered on? It needs to be turned on.
2) Was the USB plugged directly from the back on the printer to the Mac? You are not using a hub, airport or a USB cable more than 10 feet long?
3) Power cycle the printer. Disconnect the power cord from the back of the printer. Wait 10-15 seconds and reconnect the cord. Power on the printer. Was it found?
4) If not, restart the Mac. Once you are back up, if the HP setup Assistant does not automatically launch you can launch it by clicking on Hard Drive > Applications > Hewlett-Packard > Utilities or Device Utilities > HP Setup Assistant. Double click to launch. Was it found?
5) If not, plug the USB cable into a different port on the computer. Was it found?
6) If the printer is still not found, check the system profiler for the device. Click on the Blue Apple in the upper left corner, then About this Mac. On the next screen click on More Info. On the System Profiler screen, click on USB under Hardware. On the right is the printer found under USB device tree?
7) Another thing we need to check is when you installed the software did you select the correct device. The newer printer software may contain multiple products. If you did not select the correct device during the install, the computer is looking for a different device and not finding it. To check this, run the HP uninstaller. Open Hard Drive> Applications > Hewlett-Packard > HP Uninstaller. When you get to uninstall selected device, what printer is listed. If it is not you model series, run the uninstaller. Quit the uninstaller when complete, disconnect the USB cable and restart. When you back to the desktop, empty the trash, and reinstall the software. Wait for the option to select your device!
I want to be sure the troubleshooting steps I provided resolve the issue. If the issue continues, please reply to this message with the results. We will be glad to assist you further.
It was not unreasonable, but I had checked the box that said Intermediate (level of computer knowledge) - so I thought asking me if the printer was turned on/checking the ports/ etc etc was a little basic.
However on browsing this forum for similar probs I noticed a reference to Printer Setup Repair (it may have been one of your suggestions BDAqua to a different problem) so downloaded it for a free trial. Although I regularly verify and repair permissions with disk utility, I tried with Printer Setup Repair, and got this message:
Monday, December 15, 2008 12:16:04
Starting permission verification and repair, omitting localized files...
The file /private/var/log/cups/page_log is missing!
The directory /usr/include is missing!
The directory /usr/include/cups is missing!
The file /usr/include/cups/cups.h is missing!
The file /usr/include/cups/http.h is missing!
The file /usr/include/cups/image.h is missing!
The file /usr/include/cups/ipp.h is missing!
The file /usr/include/cups/language.h is missing!
The file /usr/include/cups/md5.h is missing!
The file /usr/include/cups/ppd.h is missing!
The file /usr/include/cups/raster.h is missing!
Recreating symbolic links...
Done.
Verification complete.
837 files examined. No problems were found.
11 missing files/directories found during the verification process. They may be responsible for certain printing problems. Printer Setup Repair cannot replace these items. Please refer to the log file for a list of the missing files/directories. You may need to reinstall OS X to resolve your printing issues. Certain files and directories are deleted when using the Reset Printing System option. These files and directories, if required, will be recreated during normal printing.
That message would explain why, the last time I had a problem, it was resolved with reinstalling OS X. What I don't understand is why a file suddenly disappears? Perhaps I need to move my queries to one about OS X? (I have OS X on my other Apple and no probs there.)
Anyway, thank you for your responses and if you have any further advice or suggestions, I would be happy to hear.
ST

Continuing problems with Matrox and Premier Pro CS5.5 Mac

What is wrong with Adobe and Matrox? Can't they get it together! Ever since switching from Final Cut Pro 7 to Premier Pro 5 and then 5.5 I have been having problems playing back footage from Premier through the Matrox Mini X02 box and then HDMI into a Sony HD monitor. No matter what I do with installs and re installs, the problem persists. The problem is that the Matrox software/hardware seems incapable of providing one simple little thing...playing back my Premier CS 5.5 1920 timeline into my Sony TV. The sound stutters and stops, the playback freezes and Premier won't start again until I reboot my Mac. Sometimes I have to repair disk permissions to get Premier to work again. My hardware should be adequate. I have a MacPro 3.1 2 x 3 GHz Quad-Core Intel Xeon running in 64 bit mode under OS X 10.6.8, with 20 GB of RAM and a NVidia Quadpro FX4800 video card. I am running a Raid drive for the video.
Now I know that Adobe is trying to get as many FCP users as it can so I am wondering if there are other Mac users on this forum who have swtiched and who are having the same problems? I have read the reports on the Matrox forum and there seems to be a real saga over the Mini Max 02 and its software. There have been countless software revisions!
Should I abandon Matrox and go for a Black Magic card. I understand the Black Magic Pro card only does 1920 interlaced. I want a card that will be able to transfer anything Premier can display on its timeline and put it on my Sony Bravada. So that means progressive as sell as interlaced.

Hi all, matrox came good with a monitoring solution for premiere pro which now works perfectly. Not tried it with a deck connected but at least I can see what I am doing...
Here it is:
Please check the following procedure. You can just do steps 5 to 13 at first. If it does not work then redo all steps. Let me know if it helps.
1.    Uninstall the Matrox driver using the Matrox Uninstaller. The system will restart.
2.    After the MAC has restarted, go to yourusername->library->application support->adobe->Premiere Pro->5.5 and delete the 'Adobe Premiere Pro Prefs' file or use the ‘Preference Manager’ application: http://www.digitalrebellion.com/prefman/
3.    Restart MAC
4.    Re-download and re-install the Matrox driver software
5.    Go to System Preferences -> Sound -> Output
6.    Change the default device to anything other than Matrox
7.    Open a new project and select a Matrox sequence preset.
8.    Open the Premiere Preferences menu.
9.    Click on ‘Audio Hardware’ and set the default device to anything other than Matrox
10.   Click on ‘Audio Output Mapping’ and set the ‘Map Output’ to anything other than Matrox
11.   Close Premiere and re-open (only if you made any changes)
12.   Open a new project and select a Matrox sequence preset.
13.   Select a Matrox sequence, load a video clip, test playback.
Note: In Premiere, if you are working in a Matrox sequence and want to also output the Source window content through the MXO2, then you can do so by opening Premiere Preferences -> Player Settings -> and setting the value to 'Matrox Player'. Your source window video and audio will now be output through the MXO2.
Note: Audio output through the system sound card is not supported when working in a Matrox sequence.

I need the photosmart premier software for photosmart all in one c7200

i cannot find the photosmart premier download here on the HP website anymore. i don't dare to use another site as they may not be safe. HP do you have it somewhere or can i get a cd from you with it on? i really need it to do my pictures
This question was solved.
View Solution.

I have requested some assistance from a colleague and I am sorry to say, we could not find am HP download for the Photosmart Premier 6.0 and 6.5. The only thing I could find is a support document for those who still have said software; Using HP Photosmart Premier 6.0 and 6.5 in Windows XP.
As for the lighscribe, is your PC the a1630n? I couldn't find the a163n. If you do indeed have the a1630n, you could try the LightScribe System Software Update.
This is the best I could find.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Problem with Adobe Creative Cloud software for PC

Good Evening,
I have a problem witg Adobe Creative Cloud software for PC
I have Windows 8.0 x64. I downloaded few apps using the Creative Cloud software and had to restart my computer due to the pending windows updates. After I restarted my computer, the software didn't work proprely. When i launch it, the cloud icon is gray and when i click on it i can only see the title and nothing else (white space) Each time i close it, Windows says that application caused an error and it need to be shutted down. I tried reinstalling the Creative Cloud software multiple times and it didn't help. Is there any other way to install the software without using the app ?

Hi
Is it specific with Muse not working ? Or its with any application installed using creative cloud app manager
If its only Muse , then please try follow solution 1 and 2 in this document :
http://helpx.adobe.com/muse/kb/unexpected-error-occurred-i-200.html
If still same issue, then please get in touch with support directly.
Thanks,
Sanjit

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When a software simulated project in captivate is published more than thrice, the output is not generated properly, i.e not in-line with the project. Is this a problem with my system or due to some settings in captivate which is not activated?

Thanks for the suggestions Malcolm,
They're very handy app's for sure, but unfortunately they didn't fix the problem.
Detour DID overide the routing for iChat's general bleeps & noises, but not the audio stream from video conferences (which is the problem I want to fix).
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Problems with new CC 2014 Software - Trial Activiation

Hello,
i got the problem with using the new Adobe Creative Cloud Products of the 2014 version. I deinstalled the old versions and installed the new versions. when i use then adobe audition 2014 i works without any problems. if i now restart my computer i always get the message of audition, that my trial period has left. then i click on the button to license this software. now it connects to the adobe servers and the dialog disappears. i can use this software without any problems. but almost every time when i restart the computer i get now this dialog.
what i tried:
i deleted opm.db file in the oobe folder of the Windows AppData Path. nothing chances.
i am really fustrated. i am paying money for using this software, but i cannot use it properly. How do I get this "Trial dialogue" off again?
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It is a normal personal computer. Without any optimization programs or similar. Even as Additional info: I subscribed to the annual contract the entire Creative Cloud. These problems occurred after uninstalling the old versions of the program and after the installation of the new 2014 versions. Before I had even before the one or other problem. But not in this frequency. Here are my system information from Adobe Illustrator
Komponenten:
ACE 2014/04/14-23:42:44 79.554120 79.554120
Adobe APE 2013/02/04-09:52:32 0.1160850 0.1160850
Adobe Linguisitc Library 8.0.0
Adobe Owl 2014/03/05-14:49:37 5.0.33 79.552883
PDFL 2014/03/21-23:39:11 79.510590 79.510590
Adobe Product Improvement Program 7.2.1.3399
AdobePSL 79.957893_14.957871 79.957893_14.957871
Adobe Illustrator 1.0
Adobe XMP Core 2014/03/31-23:39:12 79.156289 79.156289
Adobe XMP Files 2014/03/31-23:39:12 79.156289 79.156289
Adobe XMP Script 2014/03/31-23:39:12 79.156289 79.156289
Adobe CAPS 8,0,0,7
AFL 1.0
AGM 2014/03/31-23:39:12 79.553719 79.553719
AgoraLib Library 1.0.0.0
AdobeHelp Dynamic Link Library 1,8,0,31
AIPort 1.0 23.68434
AIPreviewHandler 1.0 23.68434
AMTLib (64 Bit) 8.0.0.45 BuildVersion: 8.0; BuildDate: Fri Mar 28 2014 20:28:30) 1.000000
ARE 2014/03/31-23:39:12 79.553719 79.553719
AXE8SharedExpat 2014/03/31-23:39:12 79.553719 79.553719
AXEDOMCore 2014/03/31-23:39:12 79.553719 79.553719
AXSLE 2014/03/31-23:39:12 79.553719 79.553719
BIB 2014/03/31-23:39:12 79.553719 79.553719
BIBUtils 2014/03/31-23:39:12 79.553719 79.553719
DVA Product 8.0.0
DVA Product 8.0.0
DVA Product 8.0.0
DVA Product 8.0.0
DVA Product 8.0.0
DVA Product 8.0.0
DVA Product 8.0.0
CoolType 2014/03/31-23:39:12 79.553719 79.553719
DVA Product 8.0.0
DVA Product 8.0.0
DVA Product 8.0.0
DVA Product 8.0.0
DVA Product 8.0.0
DVA Product 8.0.0
DVA Product 8.0.0
DVA Product 8.0.0
DVA Product 7.0.6
DVA Product 8.0.0
DVA Product 8.0.0
DVA Product 8.0.0
DVA Product 8.0.0
ExtendScript 2014/01/21-23:58:55 79.551519 79.551519
FilterPort 1.1 79.553719
Microsoft® Windows® Operating System 6.3.9600.17055
International Components for Unicode 2013/12/18-15:59:15 Build gtlib_5.0.19974
International Components for Unicode 2013/12/18-15:59:15 Build gtlib_5.0.19974
International Components for Unicode 2013/12/18-15:59:15 Build gtlib_5.0.19974
International Components for Unicode 2013/12/18-15:59:15 Build gtlib_5.0.19974
JP2KLib 2014/03/12-08:53:44 79.252744 79.252744
Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 10.1
LogSession 7.2.1.3399
MPS 2014/03/25-23:41:34 79.553444 79.553444
Microsoft (R) Visual C++ 6.00.8168.0
Microsoft® Visual Studio .NET 7.10.3077.0
Microsoft® Visual Studio® 2005 8.00.50727.42
Microsoft® Visual Studio .NET 7.10.3052.4
Microsoft® Visual Studio® 2005 8.00.50727.42
PDFPort 2014/03/31-23:39:12 79.553719 79.553719
Adobe PDFSettings 1.04
Adobe Photoshop CC 2014.0 CC 2014
Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 5.0.0
Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 5.1.0.14
Adobe India Sangam Core Code 2014/01/07-23:52:02 79.252127 79.252127
Adobe India SangamML Import from Sangam 2014/01/07-23:52:02 79.252127 79.252127
ScCore 2014/01/21-23:58:55 79.551519 79.551519
Microsoft® Windows® Operating System 6.00.2600.0000
SVGExport 6, 0, 0, 0 1.0
SVGRE 6, 0, 0, 0 1.0
Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
Intel(R) Threading Building Blocks for Windows 4, 1, 2012, 1003
Teigha® for .dwg files 3.05.1.0
Teigha® for .dwg files 3.05.1.0
Teigha® for .dwg files 3.05.1.0
Teigha® for .dwg files 3.05.1.0
Teigha® for .dwg files 3.05.1.0
Teigha® for .dwg files 3.05.1.0
Teigha® for .dwg files 3.05.1.0
Teigha® for .dwg files 3.05.1.0
Teigha® for .dwg files 3.05.1.0
Teigha® for .dwg files 3.05.1.0
Teigha® for .dwg files 3.05.1.0
Adobe Updater Notifications Library 7.0.1.102 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 7.0.1.102
Vulcan Application Control Library 5.0.0.82
Vulcan Message Library 5.0.0.82
WRServices Fri Mar 07 2014 15:33:10 Build 0.20204 0.20204
ATE
OS: Windows
Version: 6.2
Systemarchitektur: x86
Integrierter Speicher: 16090 MB
Anwendungsordner:
C:\Program Files\Adobe\Adobe Illustrator CC 2014\Support Files\
Primäres Arbeitsvolumen:
C:\Users\Sebastian\AppData\Local\Temp\
Sekundäres Arbeitsvolumen:

Problem with keyboard (hardware or software problem?)

I'm currently faced with a troubling problem with my keyboard.
Apparently, certain keys when typed, appears together with an additional letter on the screen.
exact problems:
i when typed, becomes ir
r when typed, also becomes ir
k when typed, becomes kf
f when typed, also becomes kf
v when typed, becomes v,
, when typed, also becomes v,
4 when typed, becomes 48
8 when typed, also becomes 48
I tried the on-screen keyboard, and also using a external usb keyboard, both worked.
Oh please note that I have not done anything accidental to the machine such as spilling of water which is affecting the way the keyboard is behaving now.

Hi thewashedawaysand,
If an external keyboard works as well as the software keyboard it would seem to appear that the issue is related to the keyboard itself (hardware).
For something like that you'll need to get the unit into a service provider for further diagnostics.

Download problem with iPod Touch January software update

Hi, some problems with the software update. Please advise
- Ipod Touch user from australia
- went for holidays in malaysia for a while and purchased the software update via itunes australia
- The download did not start but i was charged $25AUD
- Returned to australia, attempted the download again but failed because itunes stated that the update has already been downloaded.
- Attempted to update the iPod Touch by clicking on "Check for Update" but software has already been updated to the current version (1.1.3).
- The new applications did not appear on iPod Touch.
Thanks in advance!

Hi pdra05,
Do you manually manage your music?
iTunes has to sync to unlock the January software, manually manage music has to be deselected.
Make sure your content on your ipod is backed up before sync.
[Installing and verifying the iPod touch January Software Upgrade|http://docs.info.apple.com/article.html?artnum=307243]
fern

Scanning problem with HP Photosmart C6180

Since the upgrade to 10.6 my HP C6180 multifunction printer is not working as a scanner from Adobe Acrobat Pro 9
I select from the acrobat menu:
File
CreatePDF
From Scanner
in the "acrobat scan" window Scanner: shows "Please select a device" but there is nothing in the drop down list!
This means that i can not scan a document to PDF from within Adobe Acrobat pro. I can scan through preview but preview does not provide the same features that Acrobat Pro does.
Any Ideas? I have re-installed the adobe software but no joy...

Had scanning problem after uploading Snow Leopard -
This will fix your problem!
Scanning with the software included in Mac OS X 10.6
New with Snow Leopard, the Scanning interface to these HP Inkjet All-in-One devices is now built into Snow Leopard and supported with the Apple Image Capture application. There are three ways to perform scanning from your HP All-in-One:
Preview program
Image Capture program
System Preferences > Print & Fax
Important: After you open the scan interface, it is important to select the correct mode ( Flatbed or Document Feeder ) for the source of the scan image. Your HP All-in-One may have an Automatic Document Feeder (ADF) or a flatbed lid. By default, Document Feeder will be the automatically selected Mode for any devices that have an ADF. You must select Flatbed if you want to scan directly from the glass flatbed and not the Document Feeder.
For more information about Scanning and Image Capture, open the Help menu from Mac OS X 10.6 and type in your question.
Method one: Scan from the Preview application
Click the Apple Preview icon in the dock to open the Preview application.
From the Preview File pull-down menu, choose Import from Scanner .
Choose the HP Photosmart, Officejet, or Deskjet All-in-One.
The scan interface opens. Click Show Details to view settings and options.
Method two: Scan from the Image Capture application
In the Applications folder, select and open Image Capture .
In the list of devices on the left, click your HP All-in-One.
Networked devices appear in the Shared list.
The scan interface opens. Click Show Details to view settings and options.
Method three: Scan from Print & Fax > Printer browser
From the Apple menu, choose System Preferences .
Click Print & Fax .
In the list of printers on the left side of the dialog, select the HP All-in-One to view the options in the Print & Fax window.
Click the Scan tab, and then click Open Scanner .
The Printer Browser window appears.
Click the Scan icon at top right of the toolbar to launch scanning.
The scan interface opens. Click Show Details to view settings and options.
Important Gotcha: If the Scan or Print icons do not appear in the Printer Browser window toolbar, you need to delete the current HP printer queue and add a new one, as follows:
Close the Printer Browser window to return to the Print & Fax preference pane. Or, go directly to the System Preferences > Print & Fax pane.
Select your HP printer in the list on the left.
Click the - sign at the bottom of the list to delete the product from the list.
Click the + sign at the bottom of the list to add the product back to the list.
Select your HP printer, and then click Add to create a new print queue.
The next time you open the Printer Browser window, the Print and Scan icons should appear in the toolbar, providing access to Image Capture.

Problem with HP Photosmart Premier software

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