Problem with Intensity Shuttle Thunderbolt

Hi,
We are facing a strange issue : capture seems to be perfectly working, using the 720p 50 10 bits profile in Adobe Flash Media Live Encoder but after a short time of streaming (several seconds) we get this error message : "Unexpected error encountered in encoding process" and streaming stops (when it perfectly works using the FaceTime camera).
Is this a known issue ?
What can we do to correct this ?
Thanx for your help, Laurent.

Hi there,
We were experiencing the same issue as this when using the Intensity Shuttle with Thunderbolt.
The way I solved it was to increase the frame-rate. I found when the framerate was 15FPS or lower it happened a lot more often, when increased to 30+ it happened much more rarely.
Perhaps try this. Let me know if it helps
Josh

Similar Messages

Using Intensity Shuttle Thunderbolt with Connect

I'm trying to use a Blackmagic's Desktop Video 10.3.7 (with an Intensity Shuttle Thunderbolt) with Connect and need some help. The video works quite nicely but Blackmagic tells me that their audio will not interface with Connect. Does anyone have experience using an Intensity Shuttle and/or Blackmagic Desktop Video 10.3.7? Has anyone discovered a work around to get Connect to see this audio?
If not, can anyone recommend an external capture device that will accept an SD composite NTSC video and RCA audio signals and get them into Connect?
Thanks in advance.

James, you have a fairly unique usecase, and most users of Connect don't have access to Blackmagic products. So long as the computer will recognize the input, Connect should accept it. When you use the Audio set up wizard, does it show the device as an option for audio input devices?
Have you tried something like these? Amazon.com: RCA to USB or Amazon.com: RCA to HDMI? They may require using DVdriver on a Windows computer, but that is pretty cheap too.

Problem with third party thunderbolt accessory

Hello!!
I am having an issue connecting my Blackmagic Design Intensity Shuttle Thunderbolt (analog to digital HD video transfer device) with my iMac (mid-2011) here are my specs:
Processor 2.8 GHz Intel Core i7
Memory 16 GB 1333 MHz DDR3
Serial Number D2*******HJT
Software OS X 10.8.4 (12E55)
In system profiler, I am able to see that the device is connected, however it does not appear in any applications' device lists that support the device. Here is my System profiler reading:
Thunderbolt Bus:
Vendor Name:          Apple Inc.
Device Name:          iMac
UID:          0x0001000A15B76CC0
Firmware Version:          25.1
Port:
Status:          Device connected
Link Status:          0x2
Port Micro Firmware Version:          2.1.3
Cable Firmware Version:          0.1.18
Cable Serial Number:          C4M2323018KDQ4KB4
Intensity Shuttle TB:
Vendor Name:          Blackmagic Design
Device Name:          Intensity Shuttle TB
Vendor ID:          0x4
Device ID:          0xA126
Device Revision:          0x1
UID:          0x00040000000C2AA0
Route String:          1
Firmware Version:          5.2
Port:
Status:          Device connected
Link Status:          0x2
Port Micro Firmware Version:          0.2.5
Cable Firmware Version:          0.1.18
Cable Serial Number:          C4M2323018KDQ4KB4
Does this info seem correct for a working connection?
Has anyone experienced a similar problem and/or can send some info my way for a possible fix?? I have tried resetting my SMC & PRAM and neither of those have worked, as well as uninstalling and reinstalling drivers for the device.
Please help!! I am dying to transfer videos onto my iMac!!!
<Edited By Host>

Are you using HDMI or Analog?
Any help here...
http://www.youtube.com/watch?v=p4TvnsR7YGA&feature=c4-overview-vl&list=PLB819CD1 81CAC7B2E
What Software are you using?

Blackmagic Intensity Shuttle Thunderbolt

Hello
Does anybody have experience with the Blackmagic Intensity Shuttle Thunderbolt working with Final Cut Pro X
as opposed to older versions of FCP.
I wish to capture live/direct video from a HD HDMI panasonic camera using FCPX.
Will the Blackmagic Intensity Shuttle Thunderbolt do the job?
I have a MacBook Pro retina display 2012 (software is all up to date).
All feedback welcome
Thank you and happy new year
kreid4.

Had a look at the thread to get on the pace.
Just tested mine and it works.
About the gear used in this test:
Macbook Pro 17" late 2011, OS 10.8.2 using the Thunderbolt port.
Black Magic Intensity Extreme using BM Media Express V3.2.
Apple Thunderbolt cable.
Panasonic HDC-SDT750 set to 1920 x 1080i50.
HDMI cable mini to standard cable.
I've noticed that all connections should be made before opening the BM capture app or it's not recognized by BM Media Express. This applies the BM box rather than the camera.
Open the BM app and confirm from the Cascade Menu under DEVICE that there is a check mark against the model you use. Mine is Intensity Extreme with the tick indicating the device and the BM software are communicating.
Now setup your Media Express>Preferences to suit the camera and capture codec etc.
Note: If you don't see a bunch of options in the Project & Capture format fields to match your computers stuff then something is amiss.
Also you can check the MAC>System Profiler>Thunderbolt to ensure the computer is seeing the BM device.
Connect the camera and HDMI cable at this point if it's not already and switch on.
I'd suggest making all connections before starting.
Log and Capture in the BM software window should display whatever the camera sees.
You can either live capture or capture pre-recoreded clips as desired.
Hope this steers you in the right direction.
Al

Final cut 10.1 will not output or input thru Blackmagic intensity shuttle thunderbolt on 2013 Retina MBP while Premere Cs6 does

Final Cut 10.1 will not output or input thru Blackmagic intensity shuttle thunderbolt on 2013 Retina MBP while Premere Cs6 does

As I mentioned, Premere Cs6 has no issues with the BM Intensity Shuttle Thunderbolt. This proves that the Mac sees the shuttle. iMovie, like FCPX 10.1 does not see it. Not sure if this is an Apple issue or a BlackMagic issue. I plan to contact BlackMagic on Monday out of curiosity. This issue is more of a surprise than a dead end. Happily there are easy workarounds for capture. I use the BlackMagic software to capture. My main issue seems to be that I am unable to use FCPX to output through the Shuttle. Fortunately I have a Mac Pro and an older BlackMagic card which has worked. It is so very nice to skim video on an SSD. No lag and no wear and tear on a mechanical hard drive. The 1Tb Apple SSD is shockingly fast. It is a new world.

Blackmagic Intensity Shuttle Thunderbolt video output issues

I got Intensity Shuttle TB to output to my monitors via hdmi and component however I am getting latency issues. I've tried all the settings in the system preferences as well as inside Premiere Pro. Also, when viewing a clip in the source window, video output disappears. I've tried the latest drivers as well as the older ones and reinstalled Premiere. Would like to resolve this asap! I tested the Intensity Shuttle with Final Cut Pro 7 and it's as smooth as butter and I'm able to view video output while in the source and programs windows. Is this an Intensity Shuttle issue or an Adobe Premiere issue?--->No video output to monitors while in the source window...Latency issues while viewing video in the timeline/program window. AVCHD Footage....
Macbook Pro 2012 8GB RAM MacOS 10.8.3 Premiere CS6 6.0.2 BlackMagic Intensity Shuttle Thunderbolt 9.7.2 DesktopVideo Driver

OK, got one part solved. I uninstalled Blackmagic's Desktop Video 9.7.2 and reverted back to Desktop Video Driver 9.6.9. Everything is smooth now...no latency/dropped framed looking video.
The only other thing I'm trying to resolve now is video output while viewing a clip in the source monitor. When I double click a clip in the timeline to view in the Source monitor I'm able to view video output to my hdmi and component monitors. However, when I double click a clip in the Project window to view in the Source monitor, both hdmi/component monitors go out of sync with no video output.
ie: clip from timeline viewed in Source monitor: I'm able to see video output
clip from Project Window viewed in Source monitor: No video output
Update: When I double click on a 720x405 .jpg from the Project window to view in the source window, i'm able to view video output to both monitors(hdmi/component). On a 960x720 .jpg, no video output from the source window.
Pretty strange and I hope this info is making sense to Adobe Support. Would appreciate feedback on resolving this issue! I'm hoping this is a simple Adobe Premiere setting that I might've missed.
NOTE: Desktop Video Driver 9.6.8 also has smooth playback but I installed 9.6.9 since it is the last update of version 9.6.

Premiere Pro CS5 not responding after 55 minutes of capture with intensity shuttle

Hi and thank you for the valuable resources on this forum.
I am capturing analogue video into Premiere Pro CS5 using he Blackmagic Intensity Shuttle (with Time Base Corrector in the video path). My captures are stopping at 54 or 55 minutes when the computer becomes non responsive. This has happened with the Blackmagic motion jpeg codec as well as the 10 bit YUV capture. Same thing happens if I capture with media express (the blackmagic capture software)
I have tweaked my system as per many of the recommendations in the forum.
Running CS5 5.03, autosave set to 10 minutes (same problem with no autosave or autosave at 20 minutes)
Windows 7 64 bit fully updated
i7 - 930 cpu
Gigabyte x58A - UDP5 (Revision 1)
24 Gb Ram
Nvidia 470 - MSI with the twin Frozr cooling solution.
Restore off, indexing off, windows search off,
Followed tips from forum and Viper regarding optimizing system
3 Hard drives
System on standard Sata 2 drive
Project capture to OCZ Vertex 3 120 g SSD drive (nice bit of gear) running on Sata 3 controller
Page file on another hard drive
Norton 360 unistalled
Anything else I could find unistalled or turned off.
Firmware and drivers for on board USB latest from Driver Station as per Blackmagic Recommendations.
Very succesful capture of things shorter than 55 minutes but I have some longer things I would like to capture in one go.
I have used process explorer to watch what happens. Nothing special that I can identify in terms of processes but cpu seems to be going to 100%.
With progessive tweaks the problems remains the same.
I am not aware of any file size limits with Premire Pro or Blackmagic - are there some?
Considering reinstall but would greatly appreciate any insights. My first post so I hope I have provided the right info to help you help me.
Thank you
Andrew

Good that you got it fixed... bridging device drivers have cause problems clear back to the computer version of the stone ages
I still have a Pinnacle Dv500 card (used via dual-boot with WinXP and Premiere 6x) that went through several device driver versions to get everything working right
While everything is working right... make a full "picture" of your hard drive to external USB drive to make recovering easy in case something goes wrong
Hardware crashes or virus infections happen, so you should buy software to make a full
backup of your hard drive to an external USB hard drive... plus, making step-by-step
backups during a new install or major program addition makes it easy to go back a step
if something doesn't work
This backup and then restore is, of course, only to the same computer with a new drive
(or the same drive as long as you don't mind writing over everything) since doing a
restore to a new computer won't work due to Windows and many programs having activation
information that is keyed to your hardware (which is why Windows will force you to RE-
Activate if you change very much hardware)
The product I use is at http://www.terabyteunlimited.com/image-for-linux.htm
Image runs off of a bootable CD via Linux (the Zip you download includes a program to
make the bootable CD) and it reads EVERYTHING on the drive, even the hidden
registration information, so everything is restored when needed... and you may restore
the image to a brand new drive in case of a crash, and not have to re-install anything
Please note that I own no part of Image, and I don't get a referral fee (that is just a
plain web link) but I use the program and it has saved me a LOT of trouble when I had a
hard drive die... and I was able to restore everything and not have to re-install or
re-activate a single program, from Windows on up

Audio problem with firewire to thunderbolt adapter

I am running four channels of audio from a Yamaha Motif synthesizer into a new iMac using the firewire to thunderbolt adapter and recording to Logic. I get very loud distortion. I unplug the same cord and remove the adapter and run the same audio into my 2011 MacBook Pro and record the audio with no distortion. I can run MIDI into the iMac using the adapter with no problem. What gives?

The iMac has three USB and three Thunderbolt. The Yamaha has Firewire out which carries 16 channels of audio. It works great with my MacBook Pro, but the Thunderbolt Converter seems to mess it up. It's fru
strating having bought a brand new iMac and not being able to use it to record. Now when I try to record a single channel of piano, Logic starts blinking on and off, alternating with whatever window is behind it. This is doubly frustrating.

Audio problem with Intensity Pro + VHMulticam

I've been able to stream using my Black Magic Intensity as the direct source straight into FMLE but uploading at 60fps is too much for my connection so the quality becomes very poor. To fix this I tried VHMulticam which allows me to reduce the framerate sent to FMLE down to 24fps and the resolution down to 720x400. On justin.tv the picture quality is fine so that's all working, the problem is that if I try and stream audio too nothing gets sent and j.tv says the broadcast is online but never loads it.
Turning off audio on FMLE fixes the problem but obviously that's no use to me. In the log whilst trying to stream audio it restarts the broadcast every 30 seconds or so and says there was a problem encoding the audio. When I'm using the Intensity as a direct source the audio works fine but I can't work out why VHMulticam has any effect on it as that only takes the video feed.
Any suggestions or recommendations for other programs would be much appreciated.

If you use a size 720x576 you can set your fps to 25 fps or you can take NTSC size 720x486, you can take an FPS of 29.97 fps.
Hope this helps.

I'm having problems with thunderbolt adaptor for seagate 3tb external hdd. faults include drive disconnecting on its own etc

im having problems with a new thunderbolt adaptor bought for seagate ext drive 3tb.
It came with some software which i installed but the drive disconnects on its own etc.

There is a whole lot of bad going on there.
There are problems both drive errors and USB errors. I don't believe it.
I have a hunch the drive is starving for power.
USB devices are supposed to function all the way down to 4.25V. Not all do.
USB ports are supposed to be able to deliver 4.25V at the end of the cable at 500mA. Not all do.
USB 2.0 devices are not supposed to draw more than 100mA unless they negotiate for more. Some violate that.
USB 2.0 devices are never supposed to draw more than 500mA. Some violate that. Especially disk drives.
My guess is that your drive is drawing excess current and the voltage drop through the port and cable are dropping you below 4.25; or at least below the voltage that your drive goes "Tango Uniform"[1]. Does your drive have the option for external power? If so try it. Following up on wtx's comment; USB 3.0 is capable of delivering more power. Also, some drives have used a cable that violates just about every aspect of the USB specification: A "Y" cable that plugs into two host ports to provide more power to the guest. I despise this solution with every fiber of my electrical engineering existence; never-the-less, you might try one.
edit: [1] Teats Up.
Last edited by ewaller (2015-04-04 17:02:04)

Problems with Audio with BlackMagic Intensity Shuttle

I recently bought the BlackMagic Intensity Shuttle hoping it would work with FME so I could stream games from my Xbox/PS3.
Everything is great with the video but the audio is the main problem. I'm having sync issues with the audio when I use the audio from the BMI Shuttle. The audio source is Decklink Audio Capture and no matter what settings I try on both the audio and video, it seems to stay out of sync.
I capture 720p @ 59.94 fps. I've pretty much tried everything, even downgraded the drivers to each and every driver since the shuttle came out. I haven't tried downgrading FME, but I don't think that will solve anything either. Right now I have the latest FME (3.2) and I still had audio sync issues with 3.1.
When I try to use an external program to capture video (such as VHMULTICAM), then I cannot produce the audio from FME because VHMulticam is using the video and so the Decklink Audio Capture won't respond in FME then. I don't know of a program that can capture both audio and video at the same time either.
Just wondering to see if anyone has any suggestions or recommendations to settings or anything else. Any help is very much appreciated. Thanks!

Well, how can I use my line in with an Xbox or PS3... or even a satellite receiver/cable box? I've also tried using analog RCA cables for audio while using HDMI for video on the shuttle but it seems as though it's the same thing. What I'm trying to ask is how can I connect it from the xbox/ps3/receiver to the pc's sound card line in?
The audio is delayed. So, I see what happens and then hear the sound later.
Thanks for your response btw, really appreciate it.

Using the Blackmagic Intensity Pro Shuttle (Thunderbolt)

Can I use my Blackmagic Intensity Pro Shuttle (Thunderbolt) with anything other than a thunderbolt port? I have a Macbook Pro that has the thunderbolt port (which is why I purchased the thunderbolt shuttle) but I would also like trying to use it with my older iMac that does not have a thunderbolt port. Will using some sort of thunderbolt to firewire/usb 3.0 converter work in this case?
Thank you in advance!

No and the only other model they make is for USB 3. If your other Mac doesn't have TB it doesn't have USB 3.

Blackmagic Intensity Shuttle Mac Thunderbolt

I am trying to use the Blackmagic Intensity Shuttle with Thunderbolt connection to Mac Mini. I get no video in Flash Media Live Encoder. I'm using Canon VIXIA HF R400 Camcorder.
Can anybody tell me how to set this up?

Well, perhaps a Blackmagic user will come along to help. I don't quite understand why you would reduce the quality of MiniDV through the RCA connections instead of capturing using Firewire (i.LINK). Unless you don't have a firewire port on your computer. But maybe you have access to a desktop that you could use temporarily and just capture to the external drive?

Is anyone else experiencing problems with the thunderbolt port on their Mac Mini's regarding using it to connect a second monitor? I've got the Mini Display Port to DVI-D adapter along with a DVI-D cable and I can't get an image on the second monitor.

I had an dual display image / setup working twice for a few seconds, but then it cut out. I think there may be a problem with the thunderbolt port.

As far as I can tell you have only listed that you have a DVI monitor connected to the Mini Displayport socket (i.e. the Thunderbolt socket) via presumably the Apple Mini Displayport to DVI adapter and a DVI to DVI cable.
You don't appear to have listed what the second monitor is and how it is connected (even though not working). As such I cannot tell what may be wrong.

I have a Mac OSX version 10.75 with just one Thunderbolt port. and it has been my Thunderbolt port to connect with Blackmagic wear my intensity. and I no longer can use the port for mini-DVI adapter to connect with me. I do not want to ask any other way f

i have a Mac OSX version 10.75 with just one Thunderbolt port. and it has been my Thunderbolt port to connect with Blackmagic wear my intensity. and I no longer can use the port for mini-DVI adapter to connect with me. I do not want to ask any other way for me to use to use my monitor. I monitor LG FLATRON E2041 brand .. PLEASE Helpp ME

i have a Mac OSX version 10.75 with just one Thunderbolt port. and it has been my Thunderbolt port to connect with Blackmagic wear my intensity. and I no longer can use the port for mini-DVI adapter to connect with me. I do not want to ask any other way for me to use to use my monitor. I monitor LG FLATRON E2041 brand .. PLEASE Helpp ME

Problem with Intensity Shuttle Thunderbolt

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