Problem with third party thunderbolt accessory

Hello!!
I am having an issue connecting my Blackmagic Design Intensity Shuttle Thunderbolt (analog to digital HD video transfer device) with my iMac (mid-2011) here are my specs:
Processor  2.8 GHz Intel Core i7
Memory  16 GB 1333 MHz DDR3
Serial Number  D2*******HJT
Software  OS X 10.8.4 (12E55)
In system profiler, I am able to see that the device is connected, however it does not appear in any applications' device lists that support the device. Here is my System profiler reading:
Thunderbolt Bus:
  Vendor Name:          Apple Inc.
  Device Name:          iMac
  UID:          0x0001000A15B76CC0
  Firmware Version:          25.1
  Port:
  Status:          Device connected
  Link Status:          0x2
  Port Micro Firmware Version:          2.1.3
  Cable Firmware Version:          0.1.18
  Cable Serial Number:          C4M2323018KDQ4KB4
Intensity Shuttle TB:
  Vendor Name:          Blackmagic Design
  Device Name:          Intensity Shuttle TB
  Vendor ID:          0x4
  Device ID:          0xA126
  Device Revision:          0x1
  UID:          0x00040000000C2AA0
  Route String:          1
  Firmware Version:          5.2
  Port:
  Status:          Device connected
  Link Status:          0x2
  Port Micro Firmware Version:          0.2.5
  Cable Firmware Version:          0.1.18
  Cable Serial Number:          C4M2323018KDQ4KB4
Does this info seem correct for a working connection?
Has anyone experienced a similar problem and/or can send some info my way for a possible fix??  I have tried resetting my SMC & PRAM and neither of those have worked, as well as uninstalling and reinstalling drivers for the device.
Please help!! I am dying to transfer videos onto my iMac!!!
<Edited By Host>

Are you using HDMI or Analog?
Any help here...
http://www.youtube.com/watch?v=p4TvnsR7YGA&feature=c4-overview-vl&list=PLB819CD1 81CAC7B2E
What Software are you using?

Similar Messages

  • SerialVersionUID problem with third party class

    Hello,
    One of our projects is using java 6 (that won't change). We need to use some third party APIs which is developped using java 5, and I guess some wild rmi implementation.
    If I try to use this api from a java 5 project, no problem.
    If I try to use it from java 6, I got this exception.
    Is there something I could try (workaround, something I can tell the api provider to fix, ...)?
    "C:\Program Files\Java\jdk1.6.0_01\bin\javaw.exe" -client -classpath D:\dev\TestAde\Project1\classes;D:\dev\TestAde\Project1\lib\ADEAde.jar;D:\dev\TestAde\Project1\lib\ADEConfig.jar;D:\dev\TestAde\Project1\lib\ADEJDom.jar;D:\dev\TestAde\Project1\lib\ADEMisc.jar;D:\dev\TestAde\Project1\lib\ADEStubs.jar project1.Test
    Exception in thread "main" java.lang.RuntimeException: Unable to connect to the server : java.rmi.UnmarshalException: error unmarshalling return; nested exception is:
    java.io.InvalidClassException: sun.rmi.server.UnicastRef; local class incompatible: stream classdesc serialVersionUID = -9213327104222131866, local class serialVersionUID = 8258372400816541186
    at com.adesoft.config.ServerLocation.getRemoteConfig(Unknown Source)
    at com.adesoft.config.ConfigManager.getRemote(Unknown Source)
    at com.adesoft.config.ConfigManager.getProperty(Unknown Source)
    at com.adesoft.login.WebSessions.<init>(Unknown Source)
    at com.adesoft.login.WebSessions.getInstance(Unknown Source)
    at com.adesoft.beans.SessionBean.setLogin(Unknown Source)
    at project1.Test.main(Test.java:14)
    Process exited with exit code 1.

    The serialVersionUID of sun.rmi.server.UnicastRef in 1.5 is -9213327104222131866L. Strangely it isn't defined in the source code, just left to be calculated at runtime.
    I recommend you first search all your JAR files on both client and server, apart from the Java rt.jar of course, for classes in java.rmi.* and sun.rmi.*. If you find any class in these packages, or indeed in sun.* or java.*, complain loudly to the supplier, and try deleting them.
    If you don't find any such thing, I would then report this as a bug to Sun and I would also post it to the RMI-USERS mailing list where you will probably get a very rapid response.

  • Problems with third party package and file access

    I am using a third party package that allows me to decode
    multipart forms that I use to upload files to our server.
    I have been able to write my own code (JSP) that both reads and
    writes to our filesystem. However, when I try to upload a file
    using the third party package the method I am using fails with
    the following IO exception: The error message is "access is
    denied." But the files get written and are usable (even binary
    files). I have checked the directories and all the dirs I am
    writing to have read, write and execute permission.
    I have access to the code so when I duplicate the actual
    methods used for writing (FileOutputStream.write(foo)) in my
    JSP, it writes fine without exceptions. In fact, I use
    FileOutputStream.write() in other code and it works fine. My
    question is: why would FileOutputStream work in packages we have
    developed and not in a third-party package. I have added the
    codebase and filePermissions to <weblogic_home>\weblogic.policy
    without any changes.
    I am running WLS 5.1 and NT 4.0 with SP5.
    Does this problem sound familiar to anyone?
    thanks for any and all help,
    saulj

    HI Mike,
    If you have third party Document Management System, then you can post two different message, i.e. service order in transaction details of the third party tool with link to document which would be posted to third party Document management server.
    If you don't have third party document management system and what to use sap infrastructure, then you don't need to maintain attachment, maintain the link between the third party tool and SAP document repository, with some login utilities.
    Best Regards,
    Pratik Patel.
    Reward with points if it is of any help to you!

  • Problem with third party installer asking for restart

    Hello,
    I have a problem with software installers (not from AppStore) asking for restart (soundflower, M-Audio soundcard driver…). Gatekeeper is disabled, all is working perfectly but at the end I have a "l'installation a échoué" (installation failed) with a yellow triangle. I try to make a safe boot, make a new admin account, repair permissions… But no way!
    It appends only with software installer asking for restart. Any idea?
    Thank you

    Yosemite and third party SSDs not friends.  Do an Internet search for details.
    I recommend that you consider reverting back to Mavericks or earlier if you wish to use your SSD.
    Ciao.

  • Does Mountain Lion checks for original hardware??  (problem with third-party ram)

    Hi all,
    I am wondering if Mountain Lion does a hardware check for original hardware. I did a RAM upgrade 6 months ago (from 2x2Gb to 2x4Gb Dolphin 1333Mhz DDR3 on a an early 2011 MacBook Pro)  and everything went smooth, I really noticed the upgraded performance.
    My problem started after a firmware update (I was running Mountain Leopard). The system became really unstable, with a lot of programs crashing randomly and some crash black screens. I then decided to update to Mountain Lion with a fresh install to solve all the problems and clean up my computer.
    I did it from a bootable USB drive using Lion Disk Maker and following these instructions with the harddrive completely formatted: How To Make A Bootable Disk Or USB Drive Of OS X Mountain Lion. The installation got stuck half way through and exited without any error message. After checking the log I got an error code (FAILED TO VERIFY ESSENTIALS PACKAGE). After diggin for a couple of days I found out in an old apple support discussion (Failed To Verify Essentials Package On Installation)  that the problem could be the non-original RAM. I then replaced the RAM with the original one and finally was able to install the new OS without problems.
    After the OS install and setting up my usual programs, I decided to go back to the upgraded RAM for extra performance and the crashes came back as before. So the newer RAM clearly caused the system to become unstable. So right now I am using the original RAM, I want to get extra RAM but not sure if it was a sporadic problem or it will happen with all the third party memories. Going to the official tecnical service will cost me more than 130€ while buying a third party RAM is around 40€. Is it really Apple  pushing us to get original parts or I am just unlucky? Did someone else experienced something similar?

    Well, the upgraded RAM worked properly for 5 months straight. I don´t think it is a problem of dirt on the contacts or improper seating. Having the RAM not working properly the same day I want to update the OS, without touching it would be too much of a coincidence I think.
    I am going to try the third party RAM again to be sure, trying to clean the contacts just in case, I will post the outcome later.

  • Satus problem with Third party sales process

    Hi Friends,
    I have an issue with thrid party sales order processing
    Step#1
    My client runs the sales order for
    Material Qty
    p-100 10
    p-101 10
    p-102 10
    step-2
    Purchase requisition created and from vendor delivery happened
    Step-3
    My user created billing with reference of sales order for below material
    Material quantity
    p-100 20
    p-101 10
    p-102 20
    step-4
    user found mistake and he cancelled the invoice and created new billing document
    for
    material quantity
    p-100 10
    p-102 10
    again he found mistake and cancelled this billing document and create one more billing document with reference of sales order
    material quantity
    p-100 10
    p-101 10
    p-102 10
    now the issue is for p-100 and p-101 it showing being process and p-101 it showing status as completed
    please suggest m

    Dear Amar,
    please see the billing document which you have cancelled and see the status of the item as well as you are saying,
    that two items are cancelled, so i believe it is the sap functionality that it is showing the uncancelled item as complete.
    also if the user has cancelled the whole document
    kindly check all the documents again and then tell me
    revert if helpful
    Mohit Singh

  • Problems with third party software unable to maint...

    Hi,
    I have a problem with a software application that needs to be connected to a server on the web all the time. I get disconnects logged in its log file. It's worst in the evening up until about 11pm and then it improves markedly but during the weekdays its connectivity degrades again until the evening.
    I have tried many things including taking my PC and connecting up to O2 broadband where these disconnects didn't happen at all. I think that BT is throttling my connection and causing packet loss that this software can't deal with.
    I was looking at my BT account on bt.com and I discovered there is a usage meter. Up until now, I thought I had a flatrate deal however the usage meter tells me I've only got 10Gb for December and I've used half of it and it's only the 10th today.
    I read in the Help section that if I exceed my limit I will get charged and BT will start restricting my connection. This is what I think is happening.
    However the Help section also said I would be informed by email but I haven't received any emails regarding my usage. I have a suspicion that they may be being sent to a BT email address which I was allocated, but I set this account up 6 years ago and I now have no record of what the BT email would be.
    How can I find out what my email address is and whether there are a pile of emails waiting for me to read? Am I likely to be right about the software connectivity problem and BT throttling my connection?
    Thanks for any help!
    Regards
    Adam Hardy

    Hi Guys,
    thanks for your quick responses.
    I don't have a record of an email from BT for 2004 when I set up my telephone & broadband. I do have an email saying that my BT.com login name is "[email protected]" (obviously not really) but nothing else.
    In my files I have a letter saying the same thing with an account number, but no btinternet.com address.
    I logged into MyBT and under the Broadband "Manage your services" there's a username which I am not familiar with and my telephone number.
    I tried setting up an email account in Thunderbird to download any emails from mail.btinternet.com using that username but it asks me for a password which I leave blank and then it says "Error logging in. Please visit mail.yahoo.com". I also tried it with [email protected]
    I just visited mail.yahoo.com which redirected me to https://register.btinternet.com/cgi-bin/respasswd1 but that form asks me for postcode, DOB and mother's maiden name and then tells me the info is wrong (which it's not - I even tried my old postcodes).
    What is strange is that the username given "jsmith123" is not the username I use to log in here - see to the right  - I think that must have been adopted by BT at some point later.
    Any other advice?
    Thanks!

  • Problem with 'third party email'

    I've just switched to bt broadband in the last 48 hours.  Since that time I have been trying to find the correct settings so that I can access my old freeserve email account using outlook.  Unfortunately I only seem to be able to find information and settings linked to authentication with a bt yahoo account.  This option is not available to me.  The only account I can and have opened is a bt mail account.   If there are definate instructions could somebody please tell me where they are?

    thanks for link.  Regret to say have looked at this a number of times.  Setting up incoming and outgoing servers as per these instructions simply seems that on testing neither server responds and times out.  The only way I have been able to get any form of activity is to set inocoming server to port 110 and outgoing server to 25 and not enable SSL.  Using these settings I can get a successful test of both incoming and outgoing servers. 
    Problem that remains is that while I can recieve incoming mail ok any message I try to send simply sits in the outbox regardless of the test saying its good to go.

  • I am going to update my iOS from 10.6.8 to Mountain Lion. What problems will I face with third party applications? Alberto

    I am going to update my iOS from 10.6.8 to Mountain Lion. What problems will I face with third party applications? Alberto

    Are my applications compatible with Mountain Lion?
         See App Compatibility Table - RoaringApps.

  • Anyone else having issues with third party changers saying "this accessory not supported". I get it every time I plug my phone. It only started after the iOS 7 updates

    Anyone else having issues with third party changers saying "this accessory not supported". I get it every time I plug my phone. It only started after the iOS 7 update?

    That's because part of iOS7 had code in it to look for and recognize unsigned cables.
    In other words, Apple knew that people used non-signed ones and didn't care....until last month when they decided to care. People with iOS6 and lower should experience no issues (unless Apple patches those iOS versions) but folks with iOS7 will need to deal with it.

  • Integration of ChaRM with third party tools

    Hi all,
    We are in the process of building the solution for Change Request Management implementation integrated with third party tool. 
    As the normal process for ChaRM is to work with the Service Desk functionality (to raise a ticket, then support message, change request, change document etc...), but what we need is create the change request, and change document directly with ChaRM without using the Service Desk functionality. 
    Did anybody come across this situation?
    Please share your experience. 
    Thanks in advance.
    Balaji

    Hi Balaji,
    there is no problem, as I understand, you want to use ChaRM without Service Desk. OK, than you create directly a Change Request in CRMD_ORDER, the transaction type you have to select is SDCR (standard transaction type), you have to approve it and then you can create a change document, it is not necessary that you start with a Service Desk ticket like SLFN.
    You need configured TMS a SolMan Project with a Maintenance Cycle, thats it (but this is enough , don't forget the customizing).
    I hope I understood you correct
    Udo

  • SGD with Third Party Authentication issue

    Hi
    I am trying to setup SGD with Third Party Authentication and have done all the requisites for this.
    I input the SGD URL and get the Third Party Login page but after I input my credentials, I get redirected to the SGD default login page which should not be the case. I had already set "Tomcat Authentication" as false in server.xml and enabled the Third Party authentication scheme in Array Manger
    What else am I missing ?
    Kindly advise
    SGD ver4.31
    Thanks

    Every now and then I have found the same. One thing that almost always solved the problem was recreating a new trusted user, you can follow the steps from:
    [http://docs.sun.com/source/820-1088/trusted_users.html|http://docs.sun.com/source/820-1088/trusted_users.html]
    Especially the step to test the trusted_user is a very good test to see if the trusted user is ok: http://server/axis/services/rpc/externalauth
    When prompted, log in as the trusted user.
    An other way to test it is via the api-test functionality: http://server/sgd/admin/apitest/
    First setup a session: webtopsession->startSession(0)
    Then authenticate via externalauth->setSessionIdentity
    These steps are the minimal steps to perform 3rdParty Authentication
    (There is also an example jsp for 3rd Party Authentication on the wikis.sun: [http://wikis.sun.com/display/SecureGlobalDesktop/Single+sign-on+(before+4.40)|http://wikis.sun.com/display/SecureGlobalDesktop/Single+sign-on+(before+4.40)] )
    - Remold

  • Motion control: PXI 7350 controller and UMI 7774 to interface with third-party driver UDK5114NW2

    Dear community,
    This is about Motion control in Labview: I try to control a step motor by using a PXI 7350 controller and UMI 7774 to interface with  third-party driver UDK5114NW2. The problem is 5 Disable LEDS on UMI 7774 board always lit even when I check "enable" on "Motion I/O setting" in configuration of PXI 7350 motion controller. Furthermore, when I start to control step motor, it is not working and I found disable LED on UMI board still lit. I don't know how to solve this problem. Can someone help me to figure out? Thank you in advance!
    Hau Nguyen.

    Dear Community,
    I said wrong, 4 disable LEDS on UMI 7774 Board instead of 5 as my previous post. Why nobody help me to solve this problem. I can not turn off disable LEDs on UMI 7774 Board so I can not start the strp motor. Please help me!
    Hau Nguyen. 

  • Help With Third Party Wireless Cards

    Hello, I am needing some help with third party wireless cards. I have purchased and installed the Linksys WMP54G wireless PCI card into my G4. From what ive seen on the discussions page here, this card is known to work with the G4s in place of the more expensive Airport Extreme card. The only problem is that my G4 doesnt even recognize that the card is in the PCI slot. Ive tryed the other PCI slots and still nothing. Previously, i have tried using a belkin and a d-link card that have been known to work in the G4s as well, and had the same problem. I am 100% sure that the card is seated correctly, and cant think of any other reason why it shouldnt detect that something is in the slot. If anyone can inform me what im doing wrong, or has any info on how to get it working, that would be great. Thanks for your time,
    ~Jared
    Powermac G4   Mac OS X (10.3.8)   2 gb ram, 200 gb hd, dual display

    Yes, i run Digidesigns audio editing program called Protools on my Mac. It uses a PCI card to import mic/line audio signals into the program from the hardware interface. I tried moving the Digidesign card and putting the wireless card in the same slot, and still nothing, although the Digidesign card works fine in the other slots. Each time i moved the Digidesign card, it showed up in the different slots, although the ones that were open did not show up at all. Only the PCI slots that are in use show up in ASP on my machine. I have the FW-800 version of the G4, so im not sure if that makes any difference. I have never erased the PRAM before, would you be able to give me directions on how to do that? Thanks a ton for your help. =)
    Powermac G4   Mac OS X (10.3.8)  

  • Really Apple? OSX 10.8.5 disables built-in camera functionality with third party apps such as Skype and Gmail video chat. I do not have time machine on my 2013 MB Air. How can I get back to 10.8.4?

    Really Apple?
    With the release OSX 10.8.5 Apple has once again showed its true colors, and continued its efforts to create a closed Apple system, which eliminates third party vendors, unless, one can only assume... they pay.
    Included in this OSX update is the disabling of the built-in camera to work with third party applications such as Skype and Gmail video chat. No surprise the camera works just fine with Apple apps such as Facetime and Photobooth.
    The answer I got on my call to AppleCare to ask for assistance in reinstalling 10.8.4, so that I may Skype again, was we can not do that. You can not go back unless you have a time machine bkup.
    Can anyone help me get back to to 10.8.4 on my 2013 MB Air?
    I do not have a time machine bkup as this computer is not used to store important documents.
    Thank you.

    Read this post: 10.8.5 Broke Camera Usage For 3rd Party Apps Like Skype
    Another: isight not recognized in Skype after 10.8.5 upgrade
    Don't panic. Skype simply needs to update its app.

Maybe you are looking for