Problem with month to month subscription of Illustrator

Hi - I have the month to month subscription of Illustrator on my computer. Today it won't open and says I am missing certain plug-ins? Like "round corners"? How do I fix this?

This has nothing to do with your subscription. It has become corrupted after a crash or something liek that. Reinstall the application and trash the prefs. Inquire in the AI forum for specifics.
Mylenium

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Hi Apple! I am having a few problems with my 6 month old iPad mini (ios 7.1.1). I am using my iPad and then some time later it just restars! Don't know why and it just keeps doing it! Please fix or if I restore my iPad will it do any good? Thank you

Hi Apple! I am having a few problems with my 6 month old iPad mini (ios 7.1.1). I am using my iPad and then some time later it just restars! Don't know why and it just keeps doing it! Please fix or if I restore my iPad will it do any good? Thank you

Plug your iPad into your computer, open iTunes, and click Restore. This will reset your iPad to factory settings, so make sure everything important is stored safely. Once the restore is complete, do NOT restore from your backup.
If you still have problems, take the iPad to the Apple Store or another AASP (Apple Authorised Service Provider). If you're still within warranty, any service will be of no cost. Check your serial number here or find your receipt.
Hope I've helped!
PS: This is a peer-to-peer forum. Apple generally doesn't pay attention here.

Multiple Problems with 5.5 month old MacBook

Okay. I've had my MacBook since March 3rd of this year. I have a few problems with it. It's the 2GHz model with a "SuperDrive", 1GB of RAM and a 160GB HDD I added myself. I added it in May, well after my problems had begun.
My first problem is that the keyboard squeaks. This started about a week after I bought it. The spacebar and "Enter" keys begin to squeak after about 20 minutes or so of use.
The second problem is that the palm rest has been showing some discoloration, but not very noticeable.
Now for the real hardware problems.
First up, this problem is very random, sometimes the system will not boot right away. I mean, I'll press the power button and the screen will flicker. The little sleep/power light will come on and then nothing will happen for about 20 or 30 seconds. After that, the screen will light up and the sound will play and everything will work fine. Sometimes I will press the power button and nothing will happen. I have tried everything suggested in the help topics at this site and nothing has helped.
The second problem is that, occasionally, my iPods will act as if they are connecting to nothing. It only happened with my 80GB iPod. But tonight it happened with my 2G 4GB iPod mini. Both using different cables. This started tonight after experiencing the problem I mentioned above. The last time I had an iPod act like it was connected to nothing was right before the motherboard in that particular computer died.
So those two problems right there make me believe I have a faulty motherboard.
My third problem is with the "SuperDrive". Lately it has been having problems reading discs. Randomly, I will insert a disc and it will spin it.. then spit it back out. Again, randomly, it will sometimes take 3 or 4 tries before it will finally read the disc. I can try that same disc again a few days later and I will read it no problem. This happens with professionally pressed (store bought) discs and burned discs as well. Which leads me to the next issue with the optical drive. It can write CDs fine. But DVDs are another story. Any brand of disc from any manufacturer has the same result. This happens in Windows and OS X with a variety of software, including OS X's built-in software. I cannot burn a disc successfully over 2x. If I try to burn a disc over 2x, even at 4x, it fails. What happens is that, when the burn starts, it will spin the disc at 2x while burning for about the first 10% or so. Then it will spin up to full speed. If the disc is a video, after that point (which usually translates into about 15 minutes in with a 2 hour video), the movie will skip and stutter randomly on every DVD player I try to play the disc on. If it is data, more often than not, the disc will not successfully pass the verification process. If it does pass, only the "SuperDrive" will be able to read it and nothing else will. And usually when it does pass, if I am present for the entire verification process, I can hear the disc being spun up and down at varying speeds so it can read it.
The last time I had that happen was with a bad drive that failed at around the 6 month mark. My first DVD writer, so I didn't know then that it was the sign of a dead/dying/bad device.
The final problem has to do with the hinge on the screen. I'm sure anyone reading this is aware of how the MacBook opens. Well, on the rounded plastic on the hinge, that goes directly into the path of the exhaust fan when the screen is open.... the plastic is starting to slightly bubble and come part. It has also slightly changed color.
Now I really don't know what to do. I don't have a credit card, so if I call Apple Care I will have to argue with them to listen to my problems because they are not software related and, based on what I've read, they require a CC number to proceed with any help.
And the closest Apple Store is a 75 mile round trip away, so it is not reasonable to drive there. I also cannot drive there and leave the system there because I have no other computer until the middle of next week.
So, any advice would be great. Thanks.

I'm definitely going to call.
However, its definitely not the hard drive causing the issues. The problems began before the drive upgrade and continued afterwards.
Besides, the discoloring plastic, iPods acting as if they're connected to nothing, and the DVD burner not being able to burn discs have nothing to do with the installed hard drive.
Neither would the random booting issues. If the hard drive was causing an issue, the system simply wouldn't boot.
I built many PCs before buying my Mac and had a couple of Windows laptops as well. I know enough about hardware to know that the problems I'm having now are completely unrelated to the drive upgrade.
I also live in California and I'm very aware of the consumer protection laws here as I had to research them and bring them up against HP when the motherboard in my HP system died. So I'm the last person they will be able to push around

Problem with save Pdf month October

First of all, sorry for my English.
I'm trying to save ical to pdf, specifically in the month of October. The problem is that in doing so, the schedule is shifted in a day (in the pdf version), as it generates Saturday and Sunday 9, and then Monday 10.
Someone knows how to solve this problem?
Estoy tratando de grabar un calendario en pdf, específicamente del mes de octubre. El problema es que al hacer esto, el calendario se desfasa (en el pdf), ya que genera un día sábado 9 de octubre y un día domingo 9 de octubre, de esta forma, en la siguiente semana el día lunes comienza en 10 cuando debería ser 11.
Alguien sabe como resolver este problema?

Felipe.go,
I have the same problem if the week starts on Sunday
I was hoping that might have been the problem.
What "Region" are you using? Try another "Region."
I have my doubts that the following steps will help, but you may want to try them:
1. Do you have any duplicate fonts? If so, use Font Book to resolve duplicates.
2. Quit iCal and refresh the com.apple.iCal.plist file. You will find the com.apple.iCal.plist file in your Macintosh HD/Users/yourusername/Library/Preferences Folder. Drag the com.apple.iCal.plist file to your Desktop, log out/in or restart.
3. Refresh all plist files with names like:
com.apple.Preview.bookmarks.plist
com.apple.Preview.ImageSizingPresets.plist
com.apple.Preview.LSSharedFileList.plist
com.apple.Preview.plist
Drag them to your Desktop. These files will also be found in the Macintosh HD/Users/yourusername/Library/Preferences Folder.
;~)

Validation problem with the selected Month-Year and Days in the Month.

Hi,
I am unable to figure out the logic for the below senario.
There are two fields Period and Date
If Users sets the Period to FEB-11
and User has to select the Dates of the February Month only and if he selects any other month It should throw an error.
How could I restrict the user to not enter any other date from the selected period.
Please suggest.
Thanks,
Krishna

Hi Gyan,
Thanks for the update.
I am just tring to copare the values
able to get the period value and unable to compare to the date format.
just look at the below code with the output of sop
        OAMessageTextInputBean mtb =
        (OAMessageTextInputBean)webBean.findIndexedChildRecursive("item1");
            OAMessageDateFieldBean mtb1 =
            (OAMessageDateFieldBean)webBean.findIndexedChildRecursive("item2");
        String period = (String)mtb.getValue(pageContext);
        System.out.println("Value of Period:::"+period);   // FEB-11 is the out put
           Date date = (Date)mtb1.getValue(pageContext);
            System.out.println("Value of Period:::"+date); // 2011-02-09 is the output
// Converting the date to string using SimpleDateFormat
            DateFormat df = new SimpleDateFormat("dd-MM-yyyy");
            String date1 = df.format(date);
            System.out.println("String Date::"+date1);
            String date2 = date1.substring(3,5);
            System.out.println("SubString::"+date2);
       // 02 is the out put I am not able to Format the month in SimpleDateFormat("dd-MON-yyyy") to get the
      // month as FEB is there any converter.
            String date3 = date1.substring(8,10);
            System.out.println("SubString2::"+date3);
     //11 is the out put
        if (period.equalsIgnoreCase(date2.concat(date3)) )
// after concatinating the format is 02-11 so its going to exception
            System.out.println("Date in the same Period");
        else {
            throw new OAException ("Date Selected is out of range::");
        }I am not able to Format the month in SimpleDateFormat("dd-MON-yyyy") to get the month as FEB is there any converter.
The logic is working fine but the month is not getting converted.
Thanks,
Krishna

I was having problems with a 7-month old version of office for mac 2011, so I completely removed it from my computer. How do I reinstall it?

Office for Mac 2011 worked fine until yesterday, then I started having problems. I know I completely deleted the trial version, so please do not suggest that as the cause. I also know that I bought a legitimate full version online from the Microsoft store 7 months ago, and I still have the product key. But since I don't have any trace of Office on my Mac anymore, how do I reinstall it? I tried looking on the Microsoft website, but it wasn't helpful. The only other thing I can do is contact Microsoft customer support, which will probably take forever. So, to respond to this post, please: do not mention trial versions for Office, do not mention Microsoft website. I tried posting another question on this topic, but the people who replied did not seem to understand that their suggestions were not relevant.

I see you had another post for this same issue where you clearly explained your problem. There were important details in your other thread that would have helped us in assisting you. You started this new thread, understandably frustrated. None of us are mind readers. You started right off telling us not to mention the only two things that would resolve the problem you had mentioned here which was simply that you had uninstalled office and you were trying to reinstall it. Reading your other thread, it's clear why you made that comment. It's generally not a good idea to open multiple threads for the same issue as anyone reading this thread would have no idea what steps you have already taken and what suggestions have already been made.

Problem with Office 365 60min subscription

Hi I recently bought Office 365 subscription for Home and Student(10E/month) and after activating the Skype 60min subscription but after doing everything I dont get any minutes and just Nothing on accont message. I'm using latest version of skype on W10 TP, WP8.1 and tried on linux. Logged in with my live account on every of them it doesnt work on anything D':

Horacy wrote:
it doesnt work on anything
Hello and welcome to the Skype Community.
That's because you are attempting to call cellphones in Poland and Ireland. Your Subscription only covers calls to landlines in those countries.
Check your coverage.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Problem with recent Acrobat Standard subscription and opening up PDF's

After doing a 1-month trial for Adobe XI Pro, I completed online purchase yesterday (11/8/14) for annual subscription for Adobe Standard.
And now I can no longer open or read any PDFs on my computer. A prompt comes up that trial period has ended and I need to subscribe (which I have done). I did not expect this and am very frustrated. Is there a lag time for processing the subscription, or is this something related to updates of older version Adobe? I have Windows Vista.

Hi create shortcut,
Acrobat XI isn't supported on Windows Vista, so that could be what the problem is (see Tech specs | Adobe Acrobat XI Pro). Although, it sounds like you were using Acrobat Pro XI on Vista, is that correct?
Your subscription is indeed, active. So, you should be able to simply sign in and use Acrobat Standard (but know that Adobe can't support any technical issues that might arise when using it on an unsupported OS).
Best,
Sara

Problem with printing pdf file created from Illustrator

Hello,
In a drawing I created with Illustrator 10.0.3 I covered part of a circle with a white rectangle (to make it disappear). I saved it as pdf. When printing the pdf (under Linux with a HP printer), the covered part reappeared. However the pdf-file is how it should be. Anybody knows what the problem is?

No, it is not set to overprint. Also, I have to add that the printing results were not consistent. Sometimes it covered and sometimes it did not.

Problem with another application after install Adobe Illustrator CC 2014

Hello, I write you because we don't know how to fix this problem.
We've encountered a problem after install that software in our corporative computers, for some reason the default font of Lotus Notes changes after install Adobe Illustrator.
It changes Calibri font by The Times New Roman font. Those problems have been detected in the 100% percent of tests made. (Uninstalling Adobe and/or Lotus, installing the software in many PCs and suffer the same issue).
There is a compatibility problem between those programs ?
Thank you in advance for your help.

d,
I am afraid Illy is reluctant to recognize Calibri as a (proper high quality) font and therefore replaces it whenever she comes across it.
Have you had the same issue with the original CC or even earlier?

Problems with image after flattening transparency in illustrator cs2

Hi,Could someone please help me.Im using illustrator cs2 with windows xp.
The problem i have is that after flattening any image using transparency
masks or opacity i can see thin broken white lines in the image.
They appear where the opacity masks are,or where they cross in the image.
I haven't been using illustrator for long and am not sure if it's something
i'm doing incorrectly or not.
Also if i select all the paths after flattening i can see double the paths
that were there before which run along the unsightly white lines in the image.
Please could someone shed some light on this,it's driving me crazy.
Thanks, Cal

Hi,I spent weeks trying to sort it out. Apparently it's unavoidable. I read somewhere that the white lines wouldn't appear when printed but i saved one of the images as a jpg an the lines were clearly visible.
Its because when the transparency in the image goes through the flattening process to enable printing it breaks the image into atomic regions and the white lines are the gaps in between.
People seem to think it's completely normal and acceptable but i don't . I think it's a load of old rubbish.
The way round it is to use stuff that doesn't use transparency like the gradient mesh and all that.
I can't be bothered with all that so i just save the unflattened image as a large png or jpg file for printing.
I'm no expert but if the facility to use transparency is there surely it should save perfectly after flattening. The whole things a real pain.
Take care , Cal

Problem with new adobe reader subscription to convert pdf files wor word or excel. When trying to use it it keeps telling me to subscribe now, which I have already done. How can I get it to convert files when asked to do so?

I purchased a new subscription for

Have you logged in with your Adobe ID? If that does not solve your problem, the people in the ExportPDF forum are better equipped to answer your question.

Installation Problems with Adobe Captivate 6 Subscription

I am running Windows 7 (64 bit). I have a subscription to Adobe Captivate 6 and successfully downloaded the files. However, when trying to install I am running into problems. I have 3 options (install with serial number, start my subscription, install trial). I have tried both the subscription and the trial. It says it needs to sign in with my Adobe ID, however the spinning wheel goes and goes for about 1 minute and finally comes back and tells me it can't sign in because either I'm not connected to the internet or my clock settings are wrong. I AM connected to the internet and my clock settings ARE correct. Help!
When I manually log into my Adobe account, I see a serial number listed with my Captivate subscription. Can I just install with that serial number? Or is there something with the Windows firewall blocking my ability to install this subscription?

Hi LReagan6Sigma,
Please try the solutions below :
Solution 1: Clean up cached user login information.
    Close the Creative Cloud application.
    Navigate to the OOBE folder.
    Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
    Delete the opm.db file.
    Launch Creative Cloud.
Solution 2: Reset the Hosts file.
    Choose Start > Run, type %systemroot% \system32\drivers\etc, and then press Enter.
    Right-click the hosts file and select Open. Select Notepad for the application to open the hosts file.
    Back up the hosts file: Choose File > Save As, save the file as hosts.backup, and then click OK.
    Search the hosts file for entries that reference Adobe (for example, 127.0.0.1 activate.adobe.com) and delete these entries.
    Save and close the file.
Let me know how it goes.
Thank you.
Arnaud.

Big problem with iTunes Match and subscription renewal -- think twice before you sign up!!

A little over a year ago I signed up for iTunes Match thinking it would be an excellent way to free up some space on my drive and save me some time by providing access to all of my music on my phone/ other devices. About 100gbs was uploaded without incident. I deleted that music from my drive thinking that iTunes match is like any other cloud based service. In August my subscription came up for renewal. In August I had also switched debit cards. The auto-renew failed. I received notification of such and then went to update my new card information with the account. The card information updated successfully, but when i then went to update my iTunes Match I would receive the error message #5002. So I called customer support. They politely agreed to rectify the situation and that I was not the only customer to face this situation, but said it would require contacting engineering to get a hard fix since in order for an account to renew a subscription they have to purge the library. This is fine because all of your iTunes account purchases are already backed-up. But it is not okay, if you have any other 3rd party music in your library. All of the 3rd party music I had uploaded from old CDs, converted LPs, or purchased through other online vendors would have to be deleted in order to renew my subscription. Engineering replied that there was no work around. This has left me at a weird impasse with customer support with no resolution. The music is just sitting there. I'm gladly willing to pay to renew my subscription, but because of bad engineering, deceptive advertising, and what I'm guessing is a greedy internal policy regarding 3rd party media, I stand to lose the couple thousand bucks just by being a loyal Apple consumer and choosing to use their product over alternatives in the market like Google Play. The morale of the story is this: ITUNES MATCH IS NOT A REAL CLOUD BASED SERVICE EVEN THOUGH IT IS ADVERTISED AS SUCH. Think twice before you sign up!

Hello Michael, I've been reading many of your splendid replies so perhaps you can help me as I can't seem to find the exact solution to what should be a simple problem. I got a new iPod Touch recently and after spending almost 3 hours on the phone with Apple today we discovered my account was so old it hadn't synched up correctly with Apple's new data requirement so an Apple manager was connected to me and eventually we solved several issues which I won't bother going into here. However, at some point in all this I saw Match show up and music from the iCloud was seemingly downloaded onto my new iPod. I was surprised to see this as I thought I'd done away with Match long ago, but with the new version of iTunes which eliminated over 300 playlists and all of my music from iTunes when it updated to the newest version last week, I suppose anything is possible.
What I want to do now is simply to be able to put my own music back onto my new iPod and ignore everything related to Match hoping it goes away and never returns. So I followed the online instructions to turn off Match, and now iTunes and my iPod say I need to subscribe to iTunes Match...but I still cannot download anything onto my new iPod and the 15,000 plus songs that appeared to be downloaded earlier when on the phone with an Apple manager are also no longer available. BTW, my Match subscription should be paid for, but I can't even figure out how to make sure it never gets updated again as this is nasty business scrubbing all 3rd party music off our own devices. Yuk. But can you help me please? Thus far, this experience with this new iPod Touch and the new iTunes 12.1 is the worst experience I have ever had with Apple and I own many Apple products.

Problem with Skype/Microsoft 365 subscription

I'm not sure if anyone else has experienced this but... I used my skype subscription minutes (as part of my Microsoft 365 subscription account) for the first time ever for just under a half an hour on November 4th, and again today - again for just under a half an hour - and when I checked how many skype minutes I have left, it said I have 2 minutes left until January 17th, 2014. I'm wondering why that would be, considering I just started using the minutes on the 4th of November. I can understand that perhaps I have only 2 mins left until sometime in December, but why January of next year? I'm a bit confused... If anyone can help me clarify this, that would be greatly appreciated!

My mobile window phone skype open failed... Reply Skype my email [Removed for privacy]@yahoo.co.in

Problem with PDF/X-1a export in illustrator CS6

I have these huge illustrator files containing a mix of text, vector shapes and placed bitmap pictures cropped using clipping masks.
When I used to save as a PDF/X-1a:2001 in Illustrator CS3, the clipping masks were applied and only the visible pixels were included in the resulting files, which is the proper behavior.
In CS6, this flattening/cropping does not happen and the resulting pdf are very big, containing mostly hidden pixels from the clipped-but-still-included bitmap pictures.
What am I doing wrong here? I'm exporting as a PDF/X-1a:2001 as before... the "Preserve Illustrator Editing Capabilities" option is unchecked and grayed out...
Idea anyone? Is this a bug in the export module?
Thanks!

So after hours of messing around, here is a solution to apply/crop an illustrator clipping mask on raster images when exporting as a pdf:
- Set the transparency of the top layer to anything other than "normal".
- Export as a PDF.
- Done!
What seems to happens is that setting a transparency setting triggers the flattener (accessible in Object > Flatten Transparency) upon pdf export.

Problem with month to month subscription of Illustrator

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