It is so nice spending 2 hours on a phone to be hung up upon waiting for a supervisor. After being told the day before I would get a call when the customer service representiave started her shift at 7pm to give me more answers. I do not like to be stuck w

What a frustrating experience I have had trying to get away from This phone and Plan. I just want to down grade this phone. What difference does it make to you here? All VZW will do is re certify the phone and give it to someone else. I just would like to down grade to a cheaper phone and do away with android os. I still have the same issues with the phone as I did with my other one within a hour of re activating it. I should have no issues with the os it is flawed and should not happen. I am sorry to say but The blackberry OS is a lot more stable. There may not be as many apps but it is more productive and being able to multi task is a lot more needed on a phone. I was told yesterday I would get a call back today at 7pm when this tech support lady would start her shift to give me my options and she did not call. Making me call at 930pm today and after talking to someone I waited for 45 minuets to be hung up on. That is a real great way to treat a customer and make things better. I just want away from the Andriod OS. What difference does it make to you as a company to make a customer happy who was with you since 08 and having a second device added on to the account? What Poor way to treat someone to make them happy with all the profits you have and can't give anything back to a customer.

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Anyone here get very irritated with Verizon customer service? impossible to contact anyone in a higher position?

I am so irritated that I cannot discuss my phone issues with a manager. I get supervisors that aren't the smartest, Never return their calls, even though I get plenty of promises. also customer service people who make corrections on my account but never actually do? They do not put notes in my account. list goes on and on....

Only the negative notes are entered into your account so that the next rep has the upper hand in dealing with us. Each step up is really only to the next cubicle. There are no real managers or supervisors. These are call centers you can't see. I tried for a month to get to talk to someone about a problem with my 5th replacement in 10 months only to be handed over to a tier 3 tech...yeah right. The best they could do was an early edge upgrade, for which was a common thing to suggest in any situation. Basically, they try it one way, then pass you off to tier 2 with another option, usually a sales pitch, then the almighty tier 3 who reside above all else and make all the decisions...if you agree to change plans and buy the one phone they are pushing that month.

HT4259 I have been trying for hours to extend my Extreme Gen 5 network with an Express Gen 2. But no matter what I do or try, it doesn't work. What does happen is my internet gets block somehow when the Express looks like it's set up and 'green' - no in

I have been trying for hours to extend my Extreme Gen 5 network with an Express Gen 2. But no matter what I do or try, it doesn't work. What does happen is my internet gets blocked somehow when the Express is online and looks like it's set up perfect and 'green' - but no internet connection for anything even though the Extreme is green and the modem is good. Once I disconnect the Express, everything is good again.
I've tried LAN, WAN, though a switch, direct connect, Extreme set to Extend the network, the Express set to be an extension. Most of the time I get an error trying to update the Express. But when it seems to be set up perfect, the entire house can't get to the internet. Just when it looks right, it is so wrong.
If anyone can give me exact steps (e.g., "...from the Base Station menu, select the Restore Default Setting option" vice "...just restore the defaults..."), I would greatly appreciate it. I'm left to the conclusion that the Express is faulty. I've been using Airport Utility 6.2 from Mountain Lion on one computer and Airport Utility 5.6.1 from Snow Leopard on another computer (the latter give more control while the former just want you to 'forget' the Express).

I finally got it working. I was trying to set it up ethernet. My biggest mistake was when the new Express came on, I did not select 'Continue' - I went straight to manual thinking that I would get the most setup options in manual mode. So everything I initially tried always resulted in 'wireless'. Even when I would update or restore default settings, the Express would not completely restart. Or sometimes I would get an error. So most of the time I had to unplug it. So when it came back up, none of my changes were retained. But there were a lot of times when everything was green and appeared to be fine. But anytime the ethernet cable was plugged in, no more internet.
So here's the weird part. When I finally tried 'continue' (vice manual), I would get 4 options. One would be 'ethernet' extended. So I would select it, it gave me green lights, all looked good, and still the same problem. This is when I got frustrated. I thought I had exhausted all possible combinations.
But somehow when trying continue again after another restore, I only got 3 options. One was the same ethernet extended option (can't remember what the missing 4th one was). And this time it worked - it gave me the big green circle with the checkmark saying it was successful. I don't know what I did different, but I know now that it won't work if 4 options come up to choose from. It will work if only 3 options come up. And success if only verified by the big checkmark. Had anyone anywhere said the checkmark declaring success is validation, then maybe I wouldn't have gone down so many rabbit holes thinking it should have been successful.
As for which Airport Utility I prefer, 6.2 looks nice, but it would just ignore the Express and would want me to 'forget' it and would not let me edit it. Airport Utility 5.6.1 was the one that I ended up using the most and finally had success with. It still strikes me as odd that there is no manually way to pick ethernet, it can only be choosen following a 'restore defaults', and only from the 3-option list (the 4-option list had the same ethernet choice, but it no worky).
Thanks for the response. I really do appreciate it.
Aiport Extreme Gen5 - internet access and router
Airport Express Gen2 - connected via ethernet, extending my wireless
- configured while connect directly to the Extreme, but now on a switch (16-port hub)
Using Airport 5.6.1
1) Restore Defaults from Base Station menu
2) Following restart, Select Continue
3) Of the 3 option presented, select 'ethernet.... extend network...'
- if 4 options are present, may not work
4) Wait for the green circle with the big white checkmark.
5) Connected Express to the switch where a cable went to other end of house - works.
Dead-zone went from 2mbps to 24mbps.
I probably spent 4 hours chasing my tail in anger. The correct way took about 5 minutes total.
Thanks again.

In iTunes 10, I could type "Sinatra" in the search file, and would get a list of all tracks with "Sinatra" in any field.   In iTunes 11 I get these clever little windows, with nice arrows, but no lists to view.   What am I missing?

In iTunes 10, I could type "Sinatra" in the search file, and would get a list of all tracks with "Sinatra" in any field.   In iTunes 11 I get these clever little windows, with nice arrows, but no lists to view.   What am I missing?

Thanks for chipping in.   I discovered something after trying what you suggested.   I have quite a few collections of hits by year from Time Life and Billboard. I've eliminated duplicate tracks that appear in both collections (or other CDs for that matter), but cross-reference the CD where I deleted the track and placed in in the comments section of the CD track I retained.   If I "search" by song name, only the remaining track appears.   But if I want to hear for example Classic Rock 1964, only those tracks remaining would be there when I pull up that CD.   So, I type "Classic Rock 1964," in the search field. First the boxes on the right of the screen open up showing album icons. Showing four tracks by album with a button to view 10 more, then four songs with an option to vies 18 more.   I finally noticed that at the top of the boxes is a blue band that reads, :Show Classic Rock 1964 in Music. When I double click on this blue band, all 24 tracks from the original CD appear in the song list format even though I had deleted two of them because they appeard in a Beach Boys CD.   On those tracks, I had referenced Classic Rock 1964 in the comments field.    So, bottom line, Search will also look in the comments field if you click "filter by all" in the magnifying glass to the left of the search field.   And you can move all tracks that if finds into a song list by double clicking on the blue band.

How to pull call reports from Customer Service phones

I have a building that has normal users and a group of customer service users and I would like to pull a report showing how many incoming and or outcgoing calls just from customer service.How would you recomend doing this?

You need to specify what products and versions you are using.
https://
Cisco Unified Communications Manager Call Detail Records Administration Guide, Release 8.6(1)

TS1631 When I ring someone from my iPhone 4 they can't hear me sometimes and other times they can hear me fine. This has only started happening since I updated to iOS 6 it was perfect the day before.

When I ring someone from my iPhone 4 they can't hear me sometimes and other times they can hear me fine. This has only started happening since I updated to iOS 6 it was perfect the day before.

Good news! I believe I have fixed my phone!!
A friend of mine was having the same problem that I was having where you could hear other people but they couldn't hear you.
We fixed the problem by redownloading the 4.2.1 update. 4th post down on this page: http://forums.macrumors.com/showthread.php?t=1052794&page=5 is a list of links to the update files. I downloaded the one for my phone and did a restore (from a backup) after downloading the file and double clicking it so iTunes opens. Since I've done this my phone has been working perfectly again!
It might take you a few tries, it took my friend 3 tries until his worked right and it worked for me on the first try. I'm guessing something was screwing up during the download.

I want to get the iphone 5s the day it comes out. Do you think the best way is to go to the apple store or wait at Verizon. I know when the iphone 5 came out here that they sold out at Verizon. The closest apple store is an hour away.

I want to get the new iPhone 5s right when it comes out. I was just wondering what you guys thought. Should I go to the apple store (closet one is an hour away and always busy) or should I go to my local Verizon store. I know when the 5 came out last year they ran out of the iPhone 5. What do you think my best bet will be??

There's really no way anyone can even guess, since we have no idea what sort of stock will be available and how Apple will distribute it. It's not impossible that your local Verizon store will not have any units at all on the first day, or they could have a quantify. We just can't know. If your Verizon store can't give you some idea, you'll just have to make your best guess. Note that people are already lining up at Apple Stores in at least a couple of cities according to reports, and started doing so earlier this week.
http://news.cnet.com/8301-17938_105-57601882-1/lines-forming-at-apple-stores-in- advance-of-iphone-launch/
Regards.

How do I private message the customer service rep on here?

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The information is in the Community Announcements space. How To: Direct Message

Every time iTunes comes up in my MAC it quits and says "iTunes quit unexpectedly. The problem has been reported to apple.". ???? This has been going on for weeks. Apple customer service sent me here...

Every time iTunes comes up on my computer it quits within a few seconds and the message reads," iTunes quit unexpectedly. They problem has been reported to apple. But it's been like this for weeks.

Is this AppleCare you are calling? If it is, you need to call back. They are there to help you with technical issues, specifically ones with your computer. Or, are you emailing iTunes customer service?

How Do I get Help with a Major Customer Service Issue?

Hello,
I am a Pro Care member and I took my Macbook Pro in to one on the local stores to ask them about a font issue that I was experiencing. One one the Genius guys came over and asked me a few questions and told me that this wasn't a big deal at all, that they just needed to reinstall my default fonts and that it should take maybe 45 minutes. This was at 4:30pm. Six hours later they came back to be to tell me that they had corrected the font issue but all of my user data and applications were lost! It was if I had a brand new Macbook Pro! This was a Friday evening. I was told to take my laptop to a company called Data Savers the next day to have this company try to restore my data/applications.
I took my laptop to Data Savers on Saturday and they told me that they would need to keep it for a day. I went back to pick it up on Sunday and I was given an external drive that had "raw restored data" on it. When I had been speaking with the store manager about the situation and he wanted me to provide him with a list of software that was on the machine. So, when I got home from picking up my laptop from Data Savers I started it and all I got was an icon of a circle with a slash through it!! I called the guys at Data Savers and told them about this and they asked to bring the laptop back to them on Monday. I did. After running some diagnostics on the machine I was told that my hard drive was "toast!"
Needless to say I was both upset and distraught! The store manager told me (in emails that I still have) that he understands how upset that I was about coming in for a font related issue and three days later being told that my laptop was no more that a big paper weight. He said (in these emails) that he would replace my laptop and he would try to get me the latest versions of the software that I had to make up for the business that I had lost in the last few days due to the fact that I didn't have have my machine.
The store manager then called me back on a Tuesday and said that his superiors had told him that he cold not do what he said that he would do. Obviously, this increased my level of frustration. I was able to speak to this manager, think it may have been some sort of regional manager and after indicating that I had emails of the store manager acknowledging the facts of the matter and stating that he was very sorry for what happen, the regional manager said that she wanted me to send her copies of the emails. I told her that the store manager had copies of everything. She told me that she would get back to me. This was Wednesday afternoon. That same evening the store manager called me to say that "because I was lead to believe that Apple would replace my laptop, they would do so. I was told to be be at the store around noon on the following day (Thursday) and to bring my laptop. I was told that they would replace it.
When I got to the store on Thursday, the manager came up to me and shook my hand and said that he was sorry for all the trouble and inconvenience. He went on to say that before he could replace my laptop that I would have to sign a document saying that I agree that they were not responsible for anything that had happened in the past six days!!
The fact is, that isn't true and they know it. I have the email to prove it. I didn't sign the document. the next day because I could no longer afford to lose money and clients I went into another Apple store and purchased in brand new system!
The fact is that I believe that Apples products are far superior to PC products. I was told by some to never buy from Apple again and tell everyone that I know about my experiences with this particular store. All I want is for Apple to do the right thing! Just replace my Macbook Pro like they said they were going to do. They don't have to provide any software updates, just do the right thing and replace my machine!!
Can anyone tell me if they have had a similar experience and if so, how it was resolved? Who in the corporate office can I talk to about this to get it resolved? Are there and Apple insiders out there that can help me resolve this situation? I would like to avoid having to take legal action if at all possible.
I look forward to any help that you can provide.
SydCam

Apple Computer Customer Relations:
1-512-674-2500

When Skype Customer Service Doesn't Reply

I have an issue raised with Skype Customer service.
They have promised twice to reply but do not.
I have posted on the board. A mod replies, but does not answer my question fully and does not reply to follow up questions.
My question is not in the database.
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Customer service not replying how do we get in touch with skype my skype to go numbers I use im getting charged on my vodafone bill plus uses my vodaphone mins and also uses my skype credit this is crazy as it internet based but my skype to go numbers start with 09 thus charging vodaphone please contact me [Mod edit: Please do not include personal/private information when making a public post. Thanks!] THANKS

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Hi, and welcome to Apple Support Communities.
When this happens to me, it is usually the fault of my internet service provider.
Sometimes (but not always) turning off the AirPort Card, waiting for a minute, and turning it back on has solved the problem for me without having to reset the router and modem.

Getting missed call alert while Data services is ON

dear team,
It has been observed in my BB Z30 that whenever i make "ON - Mobile Data services", the person who are calling to me getting "Not Reachable announcement" the same tested by me also by using my another number.I am getting Missed called alert sms for same.
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Solved!
Go to Solution.

Being a corporate SIM card, your employer should be able to make the swap very very easy.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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Join our BBM Channels (Beta)
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PIN: C0001B7B4 Display/Scan Bar Code
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It is so nice spending 2 hours on a phone to be hung up upon waiting for a supervisor. After being told the day before I would get a call when the customer service representiave started her shift at 7pm to give me more answers. I do not like to be stuck w

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