Problem with repair

Hi just wondering has anyone had this problem with Lenovo I bought an idea centre 750 in November 2014 and it wasn't shuting down properly the fan would still run so I rang up and told them there was a hardware problem they were very nice on the phone apologised and said it would have to be sent off for repair .... Far enought I agreed !! These things happen ok so then I received my computer back 4 weeks later and all they did was reinstall windows .... A waste of my time a monkey could do that !! The problem was still there so I returned it after I got no where with costumer support saying that it should have been fixed !! So sent it back again took another 4 weeks and recieved it yesterday went to open the box and all the glass from the screen was smashed to pieces the sides of the boxes it was packed in had no protection !! How stupid can you be !! Now I'm waiting to ring them again on Monday and demand a replace or my money back spent a lot of money on this and feel I have been robed !! Anyone any advice ?

Just a quick update rang Lenovo and once again they have done nothing they want to send my computer away again for another 4 week for there own lack off packaging any other company would have replace it by now best advice to anyone buy off dell cause Lenovo ain't worth **bleep** !! Customer service is a big deal too bad I was late finding that out they will do only the bare minimum for you I bought this computer in November 2014 might actually get it mid April to use .......... Complete joke !! Looking into small claims court over this

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