Problem with some user accounts receiving email

We are running Exchange 2003 and having our end users get their email via Outlook Web Access on their Blackberry devices, and are having a problem with just some users. When we go into BIS, we can setup their account just fine, but they never receive any e-mails. They can send e-mails fine also. We have done the following tests:
1. I have setup my AT&T Curve to check my e-mail, works fine.
2. I have three users I'm currently using as my "test group" since this problem began. Two using Verizon Storms, and one using a Verizon Bold. All three can send e-mail fine, one of the storm users can check e-mail, but not the other two.
3. I have setup these accounts on my (known working from test 1) Blackberry Curve, and get the same results. I cannot receive e-mail on either of those two accounts.
I don't see any errors in any logs (unless I am looking in the wrong place). I've even gone throught adsiedit and compared the msexch* settings and they all seem comperable. Any ideas as to what could be causing this?

On the devices browser options, are these settings all identical?
support HTML tables : Yes/Ns
style sheets media type : handheld/Screen
emulation mode : Blackberry/ Openwave (WAP/Openwave gateway/MSIE/MS PocketIE/Netscape)Content mode : WML & HTML / HTML only / WML only
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