Problems Reinstalling Acrobat 9.

My computer recently crashed and I reinstalled CS5 Design Premium. Everything went fine including the activation, but when I installed Acrobat 9 I got the following message: "Licensing for this product has stopped working." It said to uninstall and reistall the product or contact Adobe customer support. I reinstalled it and got the same message. It never asked for the serial number. Any suggestions?

I just found the solution:
http://helpx.adobe.com/x-productkb/global/error-licensing-stopped-mac-os.html

Similar Messages

Problem reinstalling Acrobat X Pro

I am trying to reinstall Acrobat X Pro after getting a new hard drive. I deactivated it on the computer I used in the interim before trying to reinstall. I had no problems a week ago but this time after all the files load the install stops for several minutes and then an Error 1305 is displayed asking that I verify that Data1.cab is available and that I can access it. I can see that file name is the last one moved when all of the files have installed. Is there a way to access a download for Acrobat X Pro now that version XI has been released? If not, how do I proceed?

You can download the trial version of the software thru the page linked below and then use your current serial number to activate it.
Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site or else the download will not work properly.
Acrobat X Pro, Reader, and Suite:
http://prodesigntools.com/adobe-acrobat-x-10-pro-reader-suite-direct-download-links-ddl.ht ml

Problem reinstalling Acrobat 8 because of AE CS4 Trial

Hi there!
I'm using CS3 Design Premium. I was trying to reinstall Acrobat 8 because I can't update it anymore. But during reinstallation it stops and asks me for an After Effects CS4 disk, which I don't own. When I click cancel, the reinstallation stops without Acrobat 8. I had the trial of AE CS4 installed, but removed it allready. How can I reinstall Acrobat 8 without the AE CS4 interruption? I tried the cleaning script, but I can't chose AE CS4 there.

I got it to work. Try this patch
http://kb2.adobe.com/cps/407/kb407277.html

Problem reinstalling Acrobat

A couple of years ago I bought Adobe CS3 Web Premium. About six months or so ago, I downloaded Photoshop Elements 6 for the Mac, just to try it out. I decided I didn't really need another photo processing program, so I deleted it after the trial period was up.
I am now trying to reinstall Acrobat from the CS3 package, and the install gets to a certain point and then says that it needs me to insert the Photoshop Elements 6 disc. I never had nor do I have that disk as I never purchased the program.
I looked in the directories and tried to find whatever is still on the computer from PSE 6 and I can't find anything. I deleted the files in the library, but that's it.
Any ideas? I really need to get Acrobat back up and running as I have a number of pdf files to create.
Thanks,
Carole

I found an program that was supposed to unistall it, but it didn't work.
Then I thought I'd go to Adobe and redownload it, reinstall it, and then
uninstall it, but it's no longer available. Only PSE 8 is available. I still
can't get the CS3 disk to install anything as it keeps stopping and wanting
the PSE6 disk.
Carole

I am having problems reinstalling Acrobat 7

Hi, I'm an owner of ancient G5 Mac and CS2 Premium, which I had to reinstall this week. This means also GoLive2 and Acrobat7 in the package. The links you provide are apparently CS2 Standard. I can download GoLive2 separately, but I can't see ANY possibility to get a Macintosh version of Acrobat Pro 7. I don't care much about GoLive, but Acrobat is a crucial tool for me. Could you please add a new link or give me a precise instruction if I miss something? Thanks a lot.

Well, your hint misses the point, because I have no problem with Photoshop error massages themselves but with the special incompatibility that occurs when Photoshop and Acrobat are installed as parts of two different Creative Suite copies (in this case one is Standard, and the other is Premium).
But I found a solution. I deleted the copy of Photoshop that came with the suite and instead downloaded and installed a standalone version.
So to complete a Premium set:
- Acrobat Pro comes from the original media
- Illustrator, InDesign (also Bridge and VersionCue if you use them) come from linked CS Standard images.
- Photoshop comes from linked standalone image.
- GoLive comes from linked standalone image.
Kind of patchwork but tried and true.
BTW, there's one more issue related to those versions with disabled activation - AutoUpdater doesn't work for them either. Fortunately, the complete update history with corresponding download links is still there on adobe.com so no problem to install all the updates manually.
Best,
Wojtek

Problems reinstalling Acrobat 8

i had some bug issues that i tried to fix by uninstalling acrobat then reinstalling, but during the installation process, i was prompted to insert the Contribute CS4 disc. i only had Contribute from a trial version that i downloaded from the Adobe site, but i had uninstalled it 7 or 8 months ago using the uninstaller that it came with. i'm kind of at lost for words because i don't know what to do to remove Contribute any more than it already has been removed. i even manually checked the preference files and application support files for adobe and no sign of it anywhere. where do i go from here?

Hi Zrno;
I had a similar problem when I upgraded to CS3. I found the Information here to be helpful.
Allan

Problems reinstalling Acrobat X Pro

I have without success repeatedly tried to reinstall my Acrobat X Pro. I had a longish chat with Ranjit from Adobe Customer Service who ended giving me a Danish number to call but no one answered. Is there really no way to contact Adobe by mail or any other more direct ways?

Hi skovstrup,
You'll need to provide some additional information:
- Operating system and version number
- The full text of any error message(s)
- Screenshots of the problem etc.
You might want to try the following general troubleshooting steps and check :
> Enable the hidden Admin Account on Windows 7 ( Ref : http://www.howtogeek.com/howto/windows-vista/enable-the-hidden-administrator-account-on-wi ndows-vista/ )
> Disable all Non-Microsoft Startup Services. (Ref : http://helpx.adobe.com/x-productkb/global/disable-startup-items-services-windows.html )
> Disable all the Antivirus softwares like CA, Norton,Mc Afee etc. temporarily from the computer.
Reboot and try installing in the new enabled Admin user account and check.
Regards,
Rave

I have a licensing Problem reinstaling Acrobat 9 now under new installed OSX Yosemite.

Troubleshooting incl. deleting directories etc. doesn't help. Any idea?
The repair tool doesn't seem to work (Adobe - Adobe Licensing Repair Tool), the launcher comes up with the error message, it's not longer supporting Power PC
I have a late 2011 MB Pro with a new Install of OX Yosemite

Here is the compatibility statement for Acrobat Pro on a MAC:
Adobe Acrobat 9 Pro (English, French, German) on Mac OS
PowerPC G4, G5, or Intel processors
Mac OS X v. 10.4.11 or 10.5
256 MB of RAM (512 MB recommended)
1.42 GB of available hard-disk space
1,024 x 768 screen resolution
DVD drive
I am not sure how to interpret the OS for a MAC, but it is what is stated. I don't think that Adobe certifies AA 9 for Yosemite, but that does not mean it will not work.

Reinstall Acrobat Pro X

"You can have problems reinstalling Acrobat X via Acrobat Suite if you uninstalled Acrobat using Add/Remove Programs. The correct workflow is to uninstall the Acrobat Suite. [2747620]"
Too late. I already improperly uninstalled Acrobat Pro X and now cannot reinstall. I have a disk with a serial number and it will attempt to reinstall, but fast forward to 99% in about a minute and spit out the disk telling me there was an error while attempting to install. What is the solution to this?

I have been fist fighting this issue for months. I get warnings that the program is damaged and to reinstall it. I uninstall the old one, download it again using the Application Manager and I start the cycle all over again. Judging from Google searches, we're not the only ones... but Adobe is spectacularly inept on this issue. I have uninstalled and tried trial downloads from the US and UK only to update and get the same problems. I have yet to find an effective fix.

Reinstalling Acrobat 8.0.0 not a fix for update to mac Acrobat 8.2.4 problem

The problems associated with Adobe's distributed 8.2.4 update - the update that BROKE Acrobat - are not fixed, even tho other threads say that the problem is "answered."
After the Adobe update caused a "lockout" from using Acrobat Pro 8, and giving the user a message to "start another CS application" (or words to that effect).
Adobe's answer is to reinstall Acrobat from the distribution disks, and then to go to HELP> Update in order to iterate updates to the current rev.
Many of us have found it impossible to update to "current level" after re-installing 8.0.0 from the distribution disk for CS3. My error message is:
Adobe Acrobat 8.1.3 Update failed to install
What is the remedy for THAT?!?!?!

I cheated.
I have an old G5 with an stale (unupdated) copy of Acrobat 8 on it. I updated it from 8.1.4 to 8.1.6 and then it did a GIANT update all the way to 8.2.4.
I was excited - I thought that Adobe had posted a cumulative update.
So I went back to my MBP, and tried it ... and it insisted on doing 8.1.6 and failing ...
So I COPIED the apps from the G5
And it even fooled UPDATER.
Maybe this is not a permanent solution, but it seems to be behaving properly.
Pity the poor user who does not have a second computer or Time Machine (backing up apps).
Adobe is still on the hook.

Problem with serial number reinstalling Acrobat

I purchased CS6 a few month ago, including Photoshop, Acrobat etc., which used to work fine. A few days ago, I had to reinstall Acrobat (starting with my CD Rom). Since then, Photoshop etc. work normally, but Acrobat keeps on asking me for my serial number, but does not take it when I give it (it says it is not valid for this product). What shoud I do?
P.

Which Suite did you purchase? In general Acrobat will be licensed by one of the other installed CS6 point products. If this license is not being applied then I would recommend the following steps:
Open Photoshop or another Adobe Creative point product
Go to Help>Deactivate
Close the application
Reopen the application and choose License this Software
Enter your Adobe ID and serial number
This should then reapply the license for your suite and allow Acrobat to run without requesting a serial number. This process should have already happened though so if you still face difficulty then you may want to try the same steps in a newly created administrator account.

Problem trying to reinstall Acrobat XI pro

I was finding problems using Acrobat Xi pro (as part of creative suite 6), so I uninstalled it.
I don't suceed now with the new installation because my conputer gets stuck with the Creative Suite Set up program.

attach a screenshot of the error message, http://forums.adobe.com/message/4209263#4209263

Reinstalled Acrobat Pro 8.1.6 won't let me print web pages to PDFs

I'm really ticked at Adobe's "help" in updating the program only to cause a lot of misery. I'd read Acrobat had a security update, and got a constant reminder from Adobe update to install the available update. I've been using Acrobat Pro 8.1.6 with absolutely no problems printing web pages to PDFs. I installed the 8.1.7 update which immediately disabled Acrobat completely. So I wasted a lot of time uninstalling Acrobat and reinstalling sequential versions to get back to 8.1.6. Now I can't print web pages to a PDF.
I had NOT done anything else to installed programs in the meantime, except that probably Norton has automatically updated antivirus files in the background. I don't have any problems using Acrobat to open and print an existing PDF, or to create new PDFs from my scanner. I can do a hardcopy print of a webpage by selecting my Brother printer. From Word 2002 and Excel 2002, I can create a PDF by "printing" to Acrobat as usual. The only problem is creating a PDF by "printing" a webpage by selecting Acrobat as the device from the list of available printers. This problem happens both with Firefox and with Internet Explorer 7.
I have Windows XP Pro SP3. I did the most recent Windows Tuesday security update several days before messing around with Acrobat and did not have any problems printing PDF files from Firefox or IE7. So, it seems like it's clearly an Adobe Acrobat problem. I get the small box saying "Preparing to Print" which goes nowhere and then I have to use the Task Manager to get out of the loop. That closes Firefox, and when I reopen Firefox, the same webpage comes up.

I'm really ticked at Adobe's "help" in updating the program only to cause a lot of misery. I'd read Acrobat had a security update, and got a constant reminder from Adobe update to install the available update. I've been using Acrobat Pro 8.1.6 with absolutely no problems printing web pages to PDFs. I installed the 8.1.7 update which immediately disabled Acrobat completely. So I wasted a lot of time uninstalling Acrobat and reinstalling sequential versions to get back to 8.1.6. Now I can't print web pages to a PDF.
I had NOT done anything else to installed programs in the meantime, except that probably Norton has automatically updated antivirus files in the background. I don't have any problems using Acrobat to open and print an existing PDF, or to create new PDFs from my scanner. I can do a hardcopy print of a webpage by selecting my Brother printer. From Word 2002 and Excel 2002, I can create a PDF by "printing" to Acrobat as usual. The only problem is creating a PDF by "printing" a webpage by selecting Acrobat as the device from the list of available printers. This problem happens both with Firefox and with Internet Explorer 7.
I have Windows XP Pro SP3. I did the most recent Windows Tuesday security update several days before messing around with Acrobat and did not have any problems printing PDF files from Firefox or IE7. So, it seems like it's clearly an Adobe Acrobat problem. I get the small box saying "Preparing to Print" which goes nowhere and then I have to use the Task Manager to get out of the loop. That closes Firefox, and when I reopen Firefox, the same webpage comes up.

Need to reinstall Acrobat 7.1 Pro on Panther

I'm running OS X 10.3.9 and meet all other system and hardware requirements for CS2.3 Premium, which I recently purchased and installed.
The instructions for CS 2.3 Premium installation said to skip Acrobat 7 Pro and install Acrobat 8 after the Suite install.
Word-for-word from the instructions:
4. Select the components you would like to install, except Adobe Acrobat 7.0 Professional, and click Continue ...
7. ...insert the Creative Suite 2.3 Premium Upgrade with Acrobat 8 Professional DVD.
8. Copy the Acrobat 8 Professional folder onto your hard disk ...
My set of 4 disks had no options for a custom install, so I proceeded to install everything and uninstalled 7 later, then installed 8 as instructed.
When I realized Acrobat 8 won't run on Panther, it was too late. In the Read Me file on the Acrobat 8 disk, it said I would need 10.4.3 or higher. Why wasn't this stated in the initial Suite install instructions?
There's some misleading info here. I opened a case with Adobe, and the case was "Withdrawn." Here's the response I got:
"A Technical Support specialist has reviewed your support request. We regret to inform you that complimentary support for Adobe Creative Suite 2.0 Is not available and/or has expired." (Form letter?)
But they kindly provided a link for service contract sign-up. I also received an email promoting new products...
I have already run an uninstall for Acrobat 8 and ferreted out and trashed all Acrobat 7 files using Adobe's instructions on this site.
Is there a way to reinstall Acrobat Professional 7 without moving the entire Suite to the trash as described in the Adobe Creative Suite "Read Me First" file?
When I put in the Suite install disk, I get this message after entering my admin. password:
"The application Adobe Installer has unexpectedly quit"
Could my disks be defective after only one use?
I also ran some maintenance and found out I have a corrupt user Pref:
/Users/USERNAME/Library/Preferences/com.adobe.ami.installer.plis
(No "t" at the end on log report)
I've searched this site and haven't seen that anyone has had a similar problem. Does any of this sound familiar? Any words of wisdom?
If it helps ...
Current hardware/software:
G4 450 APG, with 1.75 GB memory.
Hard drive (new, Maxtor STM320080A) OS X 10.3.9 on the 1st partition (98.18 GB) OS 9.2.1 on the 2nd partition (29.92 GB)
Purchased & installed CS 2.3 shortly after replacing hard drive and installing Panther.

Thank you for your input. I realize now that the problem is bigger than that. I've done a lot of research since I wrote the initial post, and I think there are compatibility issues.
All my other CS2.3 applications erred out after uninstalling Acrobat 8 and the remnants of 7. After doing some research, I found that when installing from the Suite, some programs have shared files that can be deleted unintentionally after uninstalling individual apps.
I ended up deleting the entire CS2.3 Suite.
In the CS2 Read Me First file, that the recommended OSes for CS2.3 are Mac OS X v.10.2.8 through v.10.3.8 (10.3.4 through 10.3.8 recommended; G5 requires v.10.3 or later.) 10.3.9 is never mentioned. I was sure my OS was compatible when I purchased the Suite. Wrong, obviously!
The packaging on the Suite says 10.4.3 is required. The upgrade disk in the Suite for Acrobat 8 is the only app. that requires 10.4.3. If you follow the Suite installation instructions, it says NOT to install Acrobat 7. There is no word about system compatibility on the initial Suite instructions, and Read Me First files weren't updated with the Suite package (I'm sure the "Premium" marketing didn't included thatjust a repackaging of the original Suite with some add-ons.)
I have decided to reformat my hard drive and install OS 10.4.3.
There are also upgrades and patches available on Adobe's site that need to be made to ALL the CS2 applications. I have downloaded these and will save them outside of my machine so I can update as soon as I reinstall CS2 on the reformatted drive.
Many sites I've gone to show numerous problems with the CS2 Suite (CS3, too), many due to different issues than mine.
I still welcome any feedback about this and if there's anything I've overlooked, please comment.
I hope someone can learn from my mistake. This takes a lot of time and research, and I guess I didn't expect it to be this troublesome! And I am still researching ...

Reinstalling Acrobat 8 Pro from CS3 Design Premium, asking for Photoshop Elements 6 CD??

Hi.
I use a Macbook Pro with Leopard OS X version 10.5.8, 2.6 Ghz Intel Core Duo, $ GB 667 MHz DDR2 SDRAM.
I use Adobe Creative Suite 3 Design Premium which came with Acrobat 8 Professional. Now, for a while I've been having issues updating Acrobat because it said it had been modified blah blah and something about plugins being disabled, so to rectify reinstall and run updates. I've seen alot of people on forums with this same issue.
For a long time I ignored this as the program was still working, but today it urked me enough to unistall (which I did by dragging it from the applications to trash) and try to reinstall.
So I tried. Put the CD in, selected only Acrobat 8 Pro for reinstallation, all went well until it asked me to put in the Photoshop Element 6 CD.... which I never had. Although the program does come on the CD. So i'm left confused, without acrobat pro and wishing i had never uninstalled!
I hope this makes some sort of sense. Any help would be much appreciated!

I resorted to using the live chat feature that Adobe have on the website. We found that once everything was uninstalled and then just reinstalled Acrobat alone, I wasn't asked to insert the Photoshop Elements 6 CD to continue and everything was fine. No problems. But, when I tried to then reinstall the rest of the suite, it asked for the CD.
So, the way to avoid it asking for the CD was to uninstall CS3 Design Premium completely and then reinstall all the programs. And everything seems to be working fine.
Maybe this was an obvious solution, but I didn't want to risk uninstalling all the programs only to be asked for a non-existent CD when reinstalling.
Anyway, hopefully someone else will find this helpful.

Problems Reinstalling Acrobat 9.

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