Problems with Auto Pay Activation

Three months ago, I spoke to a Verizon person (English speaking) and signed up for Auto Bill Pay and was told it could take two billing cycles to activate. Apparently, this has never happened because I received a third bill indicated I have a past due amount due immediately along with a fee. This is the second time it's happened. The last time, I was able to get the fee waived. What is the problem?  I do what I can to make sure Verizon gets paid and on time through the use of their service and was told it was being processed. Instead, I had to take additional time out of my day to wait on hold, explain the situation to a customer service rep, beg for credit on fee, and get told it's fixed only to have the same thing happen again. Why is doing business with Verizon so difficult? I'm seriously frustrated. And please, if a Verizon rep is going to reply to this post, DO NOT tell me how you understand my frustration and how Verizon does it's best to service its customers as it comes off as disingenuous. Also, I can't find a way within my account to set this feature on or off. Anyone know where to go?

MichellL_VWZ:
"Please keep in mind when setting up auto pay it may take up to two bill cycle for auto pay to start. Manual payments must be made until auto pay starts taking payment automatically. "
How are you supposed to know when to pay yourself, and when Verizon will take payment automatically?  I don't want to pay twice.  I also signed up for auto pay so that Verizon _would_ pay automatically.  I made my first payment myself, and then trusted that Verizon would do the 2nd one (more than a month later).  Verizon didn't take autopay, even thought it said clearly on the autopay signup site that it would, and now I'm being charged the late fee!

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