Problems with BB ID and App World
I have been having a lot of problems with my BB Bold 9780 (6) recently - when trying to connect to App World, I am told that a BB ID update is needed, but when I try to install it, it fails and tells me to try again later (and this has been happening for days!). I have tried the 3 workarounds that I found in KB29613, but nothing helped. I have also carried out a factory re-set and a clean restore, but again no joy.
I was reading another article earlier - KB29300 - and thought I would try this and delete "Blackberry Identity" from my list of applications and then re-download. However, I found that "Blackberry Identity" does not appear in my list of applications. Could this be causing me my issues with App World, and - if so - how can I resolve it?
Try deleting the blackberry ID at the core in application menu and restart the phone and install it again this will fix the prob definitely your friend JoKeR911
Similar Messages
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Massive problems with BlackBerry ID/BIS/App World after provider switch
Hi,
I recently switched providers and got a bunch of different problems since then. The old provider deleted my BIS account, which of course also disabled the push mail functionality on my BlackBerry. I tried to register a new account with my new provider, which didn't work for unknown reasons. After several calls to my new providers hotline they finally suggested to reset my BB to factory default and try registering again. After the reset, pretty much the very first thing I was prompted with was the BlackBerry ID login. I used my old login and right after that, in the mail setup dialog, got the error again that there's a problem with the applications server and I can't create or login with a BIS account. I wondered how it could know my BIS account, so I did another factory reset and this time created a new BlackBerry ID. This time everything went fine, the new BIS account was created within seconds and a test mail was delivery to my device immediately. I was pretty happy, until I noticed that I couldn't restore all my data from BlackBerry Protect because of the new BlackBerry ID. Also all my apps were gone from App World, which is linked to the BlackBerry ID as well. So what I'm wondering now is
1) why is my BIS account linked to my BlackBerry ID,
2) how can I unlink it and use my new BIS account with my old BlackBerry ID and
3) if I can't, how do I get my BlackBerry Protect data and App World purchases back?
I'd prefer having the first two questions answered, because I'm sure switching providers and therefore BIS accounts is a pretty common thing, so there must be some do this right, right? I hope there's some way to fix it, because if I have to choose between "keep apps but live without email" and "have push mail and repurchase all apps", I'd probably choose Android instead.
PS: I also tried to find a way to contact RIM, so they could somehow unlink my old BIS account from my BlackBerry ID, but there's really not such a thing as "BlackBerry Support". The only thing I found was a button on the App World page for refunds etc, but even there the link was dead.
Solved!
Go to Solution.I have no insight into if the carrier you are using should or should not be on that list. All I have is what you reported (that they can't escalate) coupled with that list...which leads me to conclude that they are not a fully authorized BB carrier. They would seem to be somehow affiliated though, since indeed you were able to set up BIS services with them. But, I do know of other carriers that are not listed...and as I recall they are something of a sub to a fully authorized carrier, and somehow provide services through that other carrier (who has the formal contract with RIM). I'm really guessing here as I have absolutely no insight into anything authoritative on this matter.
Regarding the contractually required formal support model...it works like this. You contract with a carrier for services. As part of that contract, you agree to a support model, and that support model starts with them (normally...as I said earlier, some models in some regions use service centers instead...you must review your specific documentation to know what the actual support model is for your specific contract). Consequently, all service-related support needs that you have must start with your carrier (or service center)...contractually, you are not allowed to bypass them and seek formal help direct from RIM. Hence the cost of the direct-to-RIM Incident Support system...you are electing to bypass your contract, and doing so is not "free". (There are also contracts between the carriers and RIM which further require that the carriers provide that front-line support to their end users, and provide the carriers with certain controls over some things that the end users are allowed access to...but that's just in support of the contract between you and your carrier.)
Now, in some situations (yours included, sadly), it gets even more complex. What I said above applies solely to the services you receive on your BB (voice, data, email, etc.). But, that has nothing to do with support for the device itself (e.g., warranty)...that's a separate contract, and was executed at the time of purchase between you and your place of purchase. That place of purchase (or assigned service center) is responsible for all support for the device itself (warranty, etc.). Again, this servicing (e.g., warranty) is delegated from RIM to the resellers...RIM provides zero front line support for devices, services, etc...none...all of that is contractually delegated down from RIM to various other entities (the carriers, resellers, service centers, etc.). RIM provides warranty and such, but the servicing of such is provided by others from a front line perspective...again, escalation into RIM is available to those front-line entities, but not to end users (save for the fee-based Incident Support model).
In your case, this could get quite messy. All too often, a service related issue is ignored by the carrier if they discover that they also did not originally sell the device to the end user (if they sold both the device and service, they would be responsible for all support for everything). They have a sad tendency to "blame the device" when it's really a service issue, and ignore the plea from the end user. Despicable, yes...but it happens all too often. And it get's worse...the device support entity will often likewise blame the service entity. The sad part of this bad scenario is that it's the end user who is left out in the cold with no service nor support from anyone that will actually aid their situation. Hopefully, this really poor outcome happens only rarely...but I know 100% (from reports on this forum) that it does happen more than 0%. I hope it does not come to pass for you, but I thought I'd warn you about it just in case so that you can be prepared for it.
All in all, I think what I'd suggest is that you press 1udn1 for support and escalation on this. Get them to tell you why they have no escalation path since, as far as you understand, they are 100% responsible for all of your service-related support, and that is exactly what this situation is, and they need to resolve it for you one way or another. Escalate with them to managers with them...the front line folks you reach likely won't have any authority to do anything "off script"...and you'll likely need that. Stress to them that you PAY THEM for your services and service-related support...and right now they are delivering neither to you, yet you continue to PAY THEM. Get them to reveal why they have no escalation capability...and see if they will reveal that they are sub to another carrier who does have that capability, and see if you can escalate that way.
You also may want to contact your former carrier...perhaps they did not fully release something related to your BB/BIS account, and that is what is preventing it from migrating to your new device? It is quite normal to migrate a BIS account from device to device (15 in one year, as I recall), so that one can retain their AW purchase records and such. This holds true crossing carriers...indeed, I've had one BIS account for years, and it started on one carrier and is now on a different one, and all my things are properly intact. Something is wrong "inside" preventing yours from doing so, and that needs attention "inside" to resolve for you.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code -
Problem with checkbox value and app.settings.getSetting()
Hello everyone.
I`ve got a problem with getting saved settings for checkbox.
Saved settings doesn`t apply on checkbox value.
It`s strange, but it always "true".
So here piece of code:
checkMe = 11; //any value for the first time running
if (app.settings.haveSetting("savea", "chck")) {
checkMe = app.settings.getSetting("savea", "chck"); // get saved value, else 11
alert("checkMe = "+checkMe)
if(checkMe == 11){
checkMe= false; //if there is no saved settings, checkbox value will be false/ unchecked
alert("You run this script first time, so manual value will be 'false'")
}else{
checkMe = app.settings.getSetting("savea", "chck"); // if saved settings exist, get true or false
alert("Yes, checkMe will = "+checkMe)
win.checkPanel.chkOne.value = checkMe; /// checkbox value will equal saved checkMe
var fff = win.checkPanel.chkOne.value; // string for alert
alert("aha! but checkbox value is = " +fff+ "\n Why so?") // here we`ve got always "true"
win.checkPanel.chkOne.onClick = function () {
var path11 = win.checkPanel.chkOne.value; // checkbox value to variable
app.settings.saveSetting("savea", "chck", path11); //saving checkbox value
alert("Saved this value - " + app.settings.getSetting("savea", "chck"))
win.checkPanel.chkOne.value is always true.
Can someone exmplain why and how to get rid of this static value?
P.S. just in case, here is full code:
function mainFun()
this.windowRef = null;
mainFun.prototype.run = function()
/*----- UI -----*/
var retval = true;
var win = new Window("palette", "Check option", [150, 150, 460, 455]);
this.windowRef = win;
win.checkPanel = win.add("panel", [25, 150, 285, 265], "Checkbox");
win.checkPanel.chkOne = win.checkPanel.add("checkbox", [10, 15, 125, 35], "Checkbox One");
//win.checkPanel.chkTxtOne = win.checkPanel.add('edittext', [140, 15, 230, 35], '');
win.quitBtn = win.add("button", [110,275,200,295], "Close");
checkMe = 11; //any value for the first time running
if (app.settings.haveSetting("savea", "chck")) {
checkMe = app.settings.getSetting("savea", "chck"); // get saved value, else 11
alert("checkMe = "+checkMe)
if(checkMe == 11){
checkMe= false; //if there is no saved settings, checkbox value will be false/ unchecked
alert("You run this script first time, so manual value will be 'false'")
}else{
checkMe = app.settings.getSetting("savea", "chck"); // if saved settings exist, get true or false
alert("Yes, checkMe will = "+checkMe)
win.checkPanel.chkOne.value = checkMe; /// checkbox value will equal saved checkMe
var fff = win.checkPanel.chkOne.value; // string for alert
alert("aha! but checkbox value is = " +fff+ "\n Why so?") // here we`ve got always "true"
win.checkPanel.chkOne.onClick = function () {
var path11 = win.checkPanel.chkOne.value; // checkbox value to variable
app.settings.saveSetting("savea", "chck", path11); //saving checkbox value
alert("Saved this value - " + app.settings.getSetting("savea", "chck"))
win.quitBtn.onClick = function() {
win.close();
win.center();
win.show();
return retval;
if(typeof(mainFun_unitTest) == "undefined") {
new mainFun().run();Played around with different values, combinations...
Doesn`t work too:
checkMe = 111; //any value for the first time running
if (app.settings.haveSetting("333", "check")) {
checkMe = app.settings.getSetting("333", "check");
alert(checkMe);
if(checkMe == 111){
win.checkPanel.chkOne.value= false;
}else{
if (checkMe != false){
win.checkPanel.chkOne.value= true;
}else{
win.checkPanel.chkOne.value= false;
win.checkPanel.chkOne.onClick = function () {
var path11 = win.checkPanel.chkOne.value;
var path12 = path11.toString();
app.settings.saveSetting("333", "check", path12);
alert("Saved value - " + app.settings.getSetting("333", "check")) -
Problem with pc setting and app store can't open
Hello,
My name is fadi I am a student in mic , I download windows 8.1 enterprise build 9600 and I can't activate it,
All apps related to windows is bugged , Windows pc setting ,App store ,Game's ..
I try to fix this bug in many solution's , But problem isn't fixed .
Mic gave me a key to try it , But I can't activate it .
Thank you.That appears to be a beta version which is long over and out of support. General questions for Windows 8.1 can be asked over here.
http://answers.microsoft.com/en-us/windows/forum/windows8_1?tab=Threads
Regards, Dave Patrick ....
Microsoft Certified Professional
Microsoft MVP [Windows]
Disclaimer: This posting is provided "AS IS" with no warranties or guarantees , and confers no rights. -
Problems with Apple Configurator and app lock.
Hello Folks!
I'm using a bunch of iPod Touch of the 4th generation (iOS 6). I locked them in an app with apple configurator 1.1.2. From time to time I get a message: The guided access is not available any more, contact administrator.
Reconnecting to the maintance laptop solves the problem.
How can I prevent this?
Thanks
NilsI recommend posting in the iPhone or iPad for the Enterprise forums
-
I have an ipad mini 1st gen 64 gb (wifi only) and i have problem with some of my apps. These apps have lags when you play with them for a few seconds the apps are having lags are call of duty strike team, gta San Andreas and nfs most wanted.pleas help me
I'm going to guess videos buffer for a while also...
Two possibilities, one is you should close apps on the iPad, the other is your internet speed is not able to handle the demands of a high speed device.
To close apps: Double click home button, swipe up to close the apps.
To solve internet problem, contact your provider. Basic internet is not enough for video games and movies. Your router may be old and slow. -
I made a purchase with my debit card on The Simpson Tapped out game, And now my game won't open. It just kicks me out every time I click on it. How do I fix this problem with out deleting my app?
Personally, I would never use a debit card online, for security reasons. If your card gets hacked its your money that is stolen. At least with a credit card it is the card providers money that is stolen.
Anyway, I would delete the app and re-install. If you paid for the app in the first place you will be able to re-install free of charge. Also, the app should allow the in-app purchase to happen again as it should recognise that you have already purchased it previously.
Finally, it might be that the 3G doesnt have as much ram as more recent models of iphone and you may have applications running in the background that are preventing the app to function with the in-app purchase unless you shut down any apps eating all you memory that are running in the background. Shut-down these apps (and the simpson tap out app) by exiting to your home screen and double-tapping the home button to show what apps are running in the background. press and hold any of the open apps until it starts shaking. close all the apps down. exit then re-launch the app.
good luck. -
Having problems with ipad mini and Siri. Works sporadically, will work once and then the second time not. Worked all the time with the original Mailbox app. Then started doing the same thing when I installed the new update so wondering if it is software?
Hi,
I have the check box on a second Partition but not on the Time Machine one
I forget what I did now to get this called "Recovery HD"
For the rest try https://discussions.apple.com/docs/DOC-4055 User Tip that links to Pondini's work on Time Machine.
10:17 pm Friday; May 2, 2014
iMac 2.5Ghz i5 2011 (Mavericks 10.9)
G4/1GhzDual MDD (Leopard 10.5.8)
MacBookPro 2Gb (Snow Leopard 10.6.8)
Mac OS X (10.6.8),
Couple of iPhones and an iPad -
Hello Apple. Iphone6 ios8.0.2. I have problem with activation imsg and fctm. My number doesnt display on both apps. I can only use them with my apple ID. How can i fix this problem. Country:Azerbaijan. Number: *******
<Edited by Host>Hello Khayalh,
You should be able to link your phone number by following the steps in the article below. From your iPhone, sign out of FaceTime and iMessage and then sign back in and it should link. Check in the Start Conversation With and I Can Be Reached at section in iMessage and FaceTime respectively.
iOS and OS X: Link your phone number and Apple ID for use with FaceTime and iMessage
http://support.apple.com/kb/HT5538
Regards,
-Norm G. -
I have an urgent question about my indesign. I had problems with the creative cloude app and then uninstalled it and then installed it again. Now it is not opening and I cannot download it again either. Pls give me help and advice if there is anything I can do to repair it
Please authorize ADE 3 with same credentials that you used with older version of ADE
-
Hai Matt
I have a problem with download a new app. While I bought iphone5, I take iphone to shopkeeper for download some app and videos that he used his Apple ID . That's t problem now.. Not all the time his ID is appearing but some times his Apple ID is appearing that time I can't download app, videos, songs.. So please guide me to remove that ID or how to solve that..
Regards
BabuCheck Settings/iTunes and AppStore/AppleID and make sure that your AppleID is filled in. If not , sign out and sign in with the correct info.
To make sure that no other apps or videos are on your device than the one you bought, set it up as new device, explained here: How to back up your data and set up as a new device
Content that is not bought with your ID can't be used on your phone, that's why his ID and password is asked when you try to use those apps downloaded in the store. -
Q since upgrade to iOS6 l have been having problem with wifi connection and getting into App Store and itunes
Saw this on another post.
Applecare Senior Advisor Txx Bxxx (I have his contact info in an email he just sent) just confirmed with me that the problem people are having with the App Store not loading is an apple issue with there servers, ITS NOT YOUR IPAD so don't go restoring it! It's not happening to everyone however but they are looking into it, its really hit or miss.
In the meantime ...........
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
~~~~~~~~~~~~~~~~
iOS 6 Wifi Problems/Fixes
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting
http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet
http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
Additional things to try.
Try this first. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
Another thing to try - Go into your router security settings and change from WEP to WPA with AES.
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
If none of the above suggestions work, look at this link.
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
Cheers, Tom -
Problems with dropped calls and no reception on Samsung Continuum
My mother and I both purchased a Samsung Continuum in late March 2011, and have experienced the same problems with the phone. The device drops at least 2-3 calls per day, often on the same conversation; we have not found that location or time of day makes a difference. The phone freezes up frequently, even if no apps are running in the background. We lose our 3G network reception frequently, and cannot access our texts, emails, or the internet. The screen saver kicks in even when we are actively dialing a number, or typing in a text message. The overall performance of the phone is also poor, and it is quite slow much of the time.
We have raised this issue several times with a representative at one of the Verizon stores, but he states that he can find no problem with the phone, and that these issues may not be covered under our insurance plan. None of my friends with non-Samsung phones are having the same problems with phone reception and performance. I am aggravated enough with these issues that I am considering reactivating my old Blackberry, which worked like a charm.
I am not upset that my phone has not been updated to Android 2.2. I just want the phone to perform as stated, and not fail at its primary function: making and receiving phone calls. I am not certain if these problems originate with the phone, Verizon, or Samsung, nor do I care. I just want to resolve these issues as soon as possible, or I will have to look at other alternatives.
Thank you.If this doesn't work...now what??? I have a useless $400 plus piece of unreliable junk. My Motorola Razor was ions more reliable than this phone...very, very sad but true.
What carrier were you using with the Razor? AT&T? Same area?
Dave M.
MacOSG Founder/Ambassador An Apple User Group iTunes: MacOSG Podcast
Creator of 'Mac611 - Mobile Mac Support' (designed exclusively for an iPhone/iPod touch) -
I have two Iphones 5 with different email addresses sharing one Apple ID account.Both are using IOS 8.
I would like to set up a new Apple Id for one of the phones and remove it from the old account.
If I do that, can I move all of the purchased apps and songs to the new Apple account?
Also, will sharing one Apple ID account with two devices cause problems with using messaging and FaceTime?Sharing an iCloud account between two devices can be done without causing issues with iMessage and FaceTime, just go into Settings for each of these functions and designate separate points of contact (i.e. phone number only, or phone number and unique email address). While that works, you'll then face the problem where a phone call to one iPhone will ring both if on the same Wi-Fi network -- but again, that can be avoided by changing each phone's settings.
Rather than do all that, don't fight it -- use separate IDs for iCloud. You can still use a common ID for iTunes purchases (the ID for purchases and iCloud do not have to be the same) or you can use Family Sharing to share purchases from a primary Apple account. -
Hello I have a problem with a Wifi Survey app, this app is from Access Agility, however this app was working fine, but without advise stop of working, I tried to open again, but app be close after few seconds. Every time that I tried to open it, in diagnostic and use create some files, in special one named LatestCrash-WifiSurvey.plist, this one generate an incident identifier E73B0164-CDFA-4E9E-839E-A0C021BD17A2, but this incident identifier change every time that I tried to open, the last incident identifier is: DE600EB3-AB57-4C33-8DE8-71F6788A7441.
After of it, I checked that the app had a new version available for downloading, I took a backup of my ipad and then upgrade this app, but is the same problem, all I want is to save the projects I had in this app, I´m afraid that if I delete this app and re-install it, probably I loss my projects.
Thanks for your help indicating how I can save my projects and see them for example in an iphone for assurance that data is not lost.
Something that called my attention is part of the log that shows a big CPU processing, but the strange thing is I killed all applications.
Incident Identifier: E73B0164-CDFA-4E9E-839E-A0C021BD17A2
CrashReporter Key: ed0ca1405ce83d4f80cb3cce063d7248d7b76e91
Hardware Model: iPad2,5
Process: WifiSurvey [139]
Path: /var/mobile/Applications/1BEEE35A-85FC-4BE4-B62A-39A930CB3CE2/WifiSurvey.app/Wi fiSurvey
Identifier: WifiSurvey
Version: ??? (???)
Code Type: ARM (Native)
Parent Process: launchd [1]
Date/Time: 2013-08-08 19:01:13.476 -0500
OS Version: iOS 6.1.3 (10B329)
Report Version: 104
Exception Type: 00000020
Exception Codes: 0x000000008badf00d
Highlighted Thread: 0
Application Specific Information:
com.accessagility.wifisurvey failed to launch in time
Elapsed total CPU time (seconds): 20.990 (user 20.990, system 0.000), 52% CPU
Elapsed application CPU time (seconds): 19.954, 50% CPUSee:
iOS: Troubleshooting applications purchased from the App Store
Contact the developer/go to their support site if only one app.
Restore from backup. See:
iOS: How to back up
Restore to factory settings/new iPod
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