Problems with cups

My printer (Epson Stylus Color 460) worked a few days ago. Now wen I try to print something, knotify shows an error:
A print error occurred. Error message received from system:
cupsdoprint -P 'Epson' -J '' -H 'localhost:631' -U 'root' -o ' copies=1 orientation-requested=3' '/tmp/kde-piotrek/kpdfh5Qzec.ps' : execution failed with message:
client-error-document-format-not-supported
or
A print error occurred. Error message received from system:
cupsdoprint -P 'Epson' -J 'KDE Print Test' -H 'localhost:631' -U 'root' -o ' copies=1 multiple-document-handling=separate-documents-collated-copies orientation-requested=3' '/opt/kde/share/apps/kdeprint/testprint.ps' : execution failed with message:
client-error-document-format-not-supported
Generally an error here is "client-error-document-format-not-supported ".
I tried to hash and unhash the line:
application/octet-stream
in /etc/cups/mime.types and /etc/cups/mime.convs. I googled it could help, but not in my case.
I can print some files using cupsdoprint or lp without -o argument. But I cannot print any odt or pdf files. Only plain text.
The only error that shows up in cups logs is:
Unable to set ACLs on root certificate "/var/run/cups/certs/0" - Operation not supported
I googled all the net, and I didn't find a solution, so I really count on you guys.

# "$Id: mime.convs 5402 2006-04-14 19:21:03Z mike $"
# MIME converts file for the Common UNIX Printing System (CUPS).
# Copyright 1997-2005 by Easy Software Products.
# These coded instructions, statements, and computer programs are the
# property of Easy Software Products and are protected by Federal
# copyright law. Distribution and use rights are outlined in the file
# "LICENSE.txt" which should have been included with this file. If this
# file is missing or damaged please contact Easy Software Products
# at:
# Attn: CUPS Licensing Information
# Easy Software Products
# 44141 Airport View Drive, Suite 204
# Hollywood, Maryland 20636 USA
# Voice: (301) 373-9600
# EMail: [email protected]
# WWW: http://www.cups.org
# Format of Lines:
# source/type destination/type cost filter
# General Notes:
# The "cost" field is used to find the least costly filters to run
# when converting a job file to a printable format.
# All filters *must* accept the standard command-line arguments
# (job-id, user, title, copies, options, [filename or stdin]) to
# work with CUPS.
# PostScript filters
application/pdf application/postscript 33 pdftops
application/postscript application/vnd.cups-postscript 66 pstops
application/vnd.hp-HPGL application/postscript 66 hpgltops
application/x-cshell application/postscript 33 texttops
application/x-csource application/postscript 33 texttops
application/x-perl application/postscript 33 texttops
application/x-shell application/postscript 33 texttops
text/plain application/postscript 33 texttops
text/html application/postscript 33 texttops
image/gif application/vnd.cups-postscript 66 imagetops
image/png application/vnd.cups-postscript 66 imagetops
image/jpeg application/vnd.cups-postscript 66 imagetops
image/tiff application/vnd.cups-postscript 66 imagetops
image/x-bitmap application/vnd.cups-postscript 66 imagetops
image/x-photocd application/vnd.cups-postscript 66 imagetops
image/x-portable-anymap application/vnd.cups-postscript 66 imagetops
image/x-portable-bitmap application/vnd.cups-postscript 66 imagetops
image/x-portable-graymap application/vnd.cups-postscript 66 imagetops
image/x-portable-pixmap application/vnd.cups-postscript 66 imagetops
image/x-sgi-rgb application/vnd.cups-postscript 66 imagetops
image/x-xbitmap application/vnd.cups-postscript 66 imagetops
image/x-xpixmap application/vnd.cups-postscript 66 imagetops
#image/x-xwindowdump application/vnd.cups-postscript 66 imagetops
image/x-sun-raster application/vnd.cups-postscript 66 imagetops
# Form filter...
# This filter does not currently exist, but the file format is defined
# in the IDD and registered with the IANA for future use...
#application/vnd.cups-form application/vnd.cups-postscript 33 formtops
# Raster filters...
image/gif application/vnd.cups-raster 100 imagetoraster
image/png application/vnd.cups-raster 100 imagetoraster
image/jpeg application/vnd.cups-raster 100 imagetoraster
image/tiff application/vnd.cups-raster 100 imagetoraster
image/x-bitmap application/vnd.cups-raster 100 imagetoraster
image/x-photocd application/vnd.cups-raster 100 imagetoraster
image/x-portable-anymap application/vnd.cups-raster 100 imagetoraster
image/x-portable-bitmap application/vnd.cups-raster 100 imagetoraster
image/x-portable-graymap application/vnd.cups-raster 100 imagetoraster
image/x-portable-pixmap application/vnd.cups-raster 100 imagetoraster
image/x-sgi-rgb application/vnd.cups-raster 100 imagetoraster
image/x-xbitmap application/vnd.cups-raster 100 imagetoraster
image/x-xpixmap application/vnd.cups-raster 100 imagetoraster
#image/x-xwindowdump application/vnd.cups-raster 100 imagetoraster
image/x-sun-raster application/vnd.cups-raster 100 imagetoraster
# pstoraster is now part of ESP Ghostscript...
#application/vnd.cups-postscript application/vnd.cups-raster 100 pstoraster
# Raw filter...
# Uncomment the following filter to allow printing of arbitrary files
# without the -oraw option.
application/octet-stream application/vnd.cups-raw 0 -
# End of "$Id: mime.convs 5402 2006-04-14 19:21:03Z mike $".
# "$Id: mime.types 6003 2006-10-02 16:26:04Z mike $"
# MIME types file for the Common UNIX Printing System (CUPS).
# Copyright 1997-2005 by Easy Software Products.
# These coded instructions, statements, and computer programs are the
# property of Easy Software Products and are protected by Federal
# copyright law. Distribution and use rights are outlined in the file
# "LICENSE.txt" which should have been included with this file. If this
# file is missing or damaged please contact Easy Software Products
# at:
# Attn: CUPS Licensing Information
# Easy Software Products
# 44141 Airport View Drive, Suite 204
# Hollywood, Maryland 20636 USA
# Voice: (301) 373-9600
# EMail: [email protected]
# WWW: http://www.cups.org
# Format of Lines:
# super/type rules
# "rules" can be any combination of:
# ( expr ) Parenthesis for expression grouping
# + Logical AND
# , or whitespace Logical OR
# ! Logical NOT
# match("pattern") Pattern match on filename
# extension Pattern match on "*.extension"
# ascii(offset,length) True if bytes are valid printable ASCII
# (CR, NL, TAB, BS, 32-126)
# printable(offset,length) True if bytes are printable 8-bit chars
# (CR, NL, TAB, BS, 32-126, 128-254)
# string(offset,"string") True if bytes are identical to string
# istring(offset,"string") True if bytes are identical to
# case-insensitive string
# char(offset,value) True if byte is identical
# short(offset,value) True if 16-bit integer is identical
# int(offset,value) True if 32-bit integer is identical
# locale("string") True if current locale matches string
# contains(offset,range,"string") True if the range contains the string
# General Notes:
# MIME type names are case-insensitive. Internally they are converted
# to lowercase. Multiple occurrences of a type will cause the provided
# rules to be appended to the existing definition. Type names are sorted
# in ascending order, so if two types use the same rules to resolve a type
# (e.g. doc extension for two types), the returned type will be the first
# type in the sorted list.
# The "printable" rule differs from the "ascii" rule in that it also
# accepts 8-bit characters in the range 128-255.
# String constants must be surrounded by "" if they contain whitespace.
# To insert binary data into a string, use the <hex> notation.
# Application-generated files...
#application/msword doc string(0,<D0CF11E0A1B11AE1>)
application/pdf pdf string(0,%PDF)
application/postscript ai eps ps string(0,%!) string(0,<04>%!)
contains(0,128,<1B>%-12345X) +
(contains(0,1024,"LANGUAGE=POSTSCRIPT")
   contains(0,1024,"LANGUAGE = Postscript")
   contains(0,1024,"LANGUAGE = PostScript")
   contains(0,1024,"LANGUAGE = POSTSCRIPT")
   (contains(0,1024,<0a>%!) +
   !contains(0,1024,"ENTER LANGUAGE")))
application/vnd.hp-HPGL hpgl string(0,<1B>&)
string(0,<1B>E<1B>%0B)
string(0,<1B>%-1B) string(0,<201B>)
string(0,BP;) string(0,IN;) string(0,DF;)
string(0,BPINPS;)
(contains(0,128,<1B>%-12345X) +
   (contains(0,1024,"LANGUAGE=HPGL")
   contains(0,1024,"LANGUAGE = HPGL")))
# Image files...
image/gif gif string(0,GIF87a) string(0,GIF89a)
image/png png string(0,<89>PNG)
image/jpeg jpeg jpg jpe string(0,<FFD8FF>) &&
(char(3,0xe0) char(3,0xe1) char(3,0xe2) char(3,0xe3)
   char(3,0xe4) char(3,0xe5) char(3,0xe6) char(3,0xe7)
   char(3,0xe8) char(3,0xe9) char(3,0xea) char(3,0xeb)
   char(3,0xec) char(3,0xed) char(3,0xee) char(3,0xef))
image/tiff tiff tif string(0,MM) string(0,II)
image/x-photocd pcd string(2048,PCD_IPI)
image/x-portable-anymap pnm
image/x-portable-bitmap pbm string(0,P1) string(0,P4)
image/x-portable-graymap pgm string(0,P2) string(0,P5)
image/x-portable-pixmap ppm string(0,P3) string(0,P6)
image/x-sgi-rgb rgb sgi bw icon short(0,474)
image/x-xbitmap xbm
image/x-xpixmap xpm ascii(0,1024) + string(3,"XPM")
#image/x-xwindowdump xwd string(4,<00000007>)
image/x-sun-raster ras string(0,<59a66a95>)
#image/fpx fpx
image/x-alias pix short(8,8) short(8,24)
image/x-bitmap bmp string(0,BM) && !printable(2,14)
image/x-icon ico
# Text files...
application/x-cshell csh printable(0,1024) + string(0,#!) +
(contains(2,80,/csh) contains(2,80,/tcsh))
application/x-perl pl printable(0,1024) + string(0,#!) +
contains(2,80,/perl)
application/x-shell sh printable(0,1024) + string(0,#!) +
(contains(2,80,/bash) contains(2,80,/ksh)
   contains(2,80,/sh) contains(2,80,/zsh))
application/x-csource c cxx cpp cc C h hpp
printable(0,1024) +
(string(0,/*) string(0,//)
   string(0,#include) contains(0,1024,<0a>#include)
   string(0,#define) contains(0,1024,<0a>#define))
text/html html htm printable(0,1024) +
(istring(0,"<HTML>") istring(0,"<!DOCTYPE"))
text/plain txt printable(0,1024)
text/css css
# CUPS-specific types...
application/vnd.cups-command string(0,'#CUPS-COMMAND')
application/vnd.cups-form string(0,"<CUPSFORM>")
application/vnd.cups-pdf
application/vnd.cups-postscript
application/vnd.cups-ppd ppd string(0,"*PPD-Adobe:")
application/vnd.cups-raster string(0,"RaSt") string(0,"tSaR")
application/vnd.cups-raw (string(0,<1B>E) + !string(2,<1B>%0B))
string(0,<1B>@)
(contains(0,128,<1B>%-12345X) +
   (contains(0,4096,"LANGUAGE=PCL")
   contains(0,4096,"LANGUAGE = PCL")))
# Raw print file support...
# Comment the following type to prevent raw file printing.
application/octet-stream
# End of "$Id: mime.types 6003 2006-10-02 16:26:04Z mike $".

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http://forum.xda-developers.com/showthread.php?t=2262648
http://forum.xda-developers.com/showthread.php?t=2294532

Canon 860 Series (Pixma) Printer Problems with OSX 10.8 (Mountain Lion) – links to Canon Support Site with Drivers and Software with install tips

After spending several hours sorting out Canon Pixma OSX problems here are my thoughts:
Canon 860 Series (Pixma 868) Printer Problems with OSX 10.8 (Mountain Lion) – links to Canon Support Site with Drivers and Software with install tips
Problem:
- New imac and MacBook Pro 2012 (OSX 10.8.2) had a problem using Canon Pixma 868 printer on network and would not scan or print using Canon Pixma software (Pixma MP Navigator 2.1 & Photo Print), which has advanced scanning and photo printing functions.
- When I connected the canon printer to my imac, OSX 10.8.2 automatically downloaded and installed drivers for Canon 860 series printer. I could then add the new printer (select ‘apple menu’ / ‘system preferences’ / ‘print and scan’ / “+”) and printer would work while connected via USB but could not get to print or scan over network wifi.
- The original Canon 860 Series CD does not work with 10.8 and the manual / online instructions did not make sense (as based on CD install).
Solution:
1) Install Canon Printer Drivers and Software (from official Canon site)
Go to canon support site, review FAQ, then download and install following Pixma 860 Series software & drivers for OSX 10.8 (links see below). The version I downloaded is in brackets but check for updated version. Full instructions are below.
Canon 860 Series Drivers & Software for OSX 10.8 Mountain Lion:
The base software and drivers needed for using Canon 860 Series on Mac OS X 10.8 (USB) are
1 Printer Driver
(Canon MX860 series CUPS Printer Driver Ver. 10.67.1.0 (03-Aug-2012))
2 Scanner Driver
(Canon MX860 series Scanner Driver Ver. 14.11.4a (03-Aug-2012))
3 Network Tool
(Canon IJ Network Tool Ver. 4.1.0 for Intel Mac (27-Dec-2012)
Canon Software for using advanced printing and scanning functions (while connected to network)
4 Solution Menu
(Canon Solution Menu Ver. 1.4.1 (27-Jul-2012 ))
5 MP Navigator EX
(Canon MP Nav EX Ver. 2.1.3 (02-Auf-2012))
6 Easy-PhotoPrint EX
(Canon Easy-PhotoPrint EX Ver. 4.1.6 (21-Jan-2013 ))
Canon Support (HK) – check your local site
http://www.canon.com.hk/en/download/main/index.do
Select Product and drivers from support site eg http://support-hk.canon-asia.com/
1. Choose a product category
Multifunctional Printers
2. Choose a product series
Pixma
3. Choose a product model
Pixma MX868
4. Choose type of document
Downloads or FAQ
If you have problems installing the software under 10.8, see the FAQ on Canon site. You will need to allow software installs from “unidentified developers by using “Control” Key or by changing your system preferences)
2) Check Canon Printer and Software Working while connected via USB
Once you have downloaded and installed drivers and software and restarted computer, check that the printer and Canon Pixma software (Pixma MP Navigator 2.1 & Photo Print) are working via USB. Open the Canon IJ Network Tool App (Applications / Canon Utilities /IJ Network Tool / Canon IJ Network Tool App) and make sure you can see the Canon MX 860 series (xx.xx.xx.xx.xx.xx) and that it shows the correct SSID Wifi settings (under the Canon IJ Network Tool App ‘Setup menu’). This is normally done as part of the automatic install but worth double checking
3) Add new network printer using ‘apple menu’ / ‘system preferences’ / ‘print and scan’ / “+”).
After you have checked USB printing turn off printer, unplug the USB cable and shutdown the Canon IJ Network Tool App.
Then turn the printer back on and wait 30s. Then add a new printer using ‘apple menu’ / ‘system preferences’ / ‘print and scan’ / “+”). Once you select “+” (add new printer), wait 10-30s for the Wifi Networked Canon MX 860 Series printer to appear in the new window eg Canon MX 860 series (xx.xx.xx.xx.xx.xx) (Kind: “Canon IJ Network”)
DO NOT ADD THE MX 860 SERIES BONJOUR SCANNER (the Bonjour Scanner is the built-in software, is not needed and often appears first on the add printer list). The Canon scanner can be accessed used through the MP Nav EX Ver. 2.1.3 software (which has much better functions)
You will now have two Printer Canon MX860 (USB) and Canon MX860 (Wifi / Network). Set the Canon MX860 (Wifi / Network) as default and test print and scan
If the Wifi Networked Canon MX 860 Series printer does not appear, check the printer and make sure that the printer can see the wifi network. On the printer select Menu / Settings / Device Settings / Lan Settings / WLAN Setting List. It should say WLAN Active, identify the SSID and have an IP address
If the printer can not see the Wifi Network, plug the USB cable back in, then open the Canon IJ Network Tool App (Applications / Canon Utilities /IJ Network Tool / Canon IJ Network Tool App). Make sure you can see the Canon MX 860 series (xx.xx.xx.xx.xx.xx) and that it has your SSID settings (under setup), if it has this info, restart the computer and the printer and try again

Hi, thaks for response, meant to post as a discussion (not question), wanted to save others time if they get the same problem

Printing problems with HP Color Laserjet 1500L

Can anyone please help me with the following problem?
The printer will only do the first job. After that it refuses to print. The job stops, remains in the queue, and cannot be started.
Or…it looks as if it sends the print information to the printer – the green light of the printer flashes – but nothing further happens. The queue is empty and the job’s name even appears in the completed section.
The HP 1500L and the USB port are visible in the System Profiler. I have downloaded and installed the latest driver and did run Repair Disk Permissions.
I can only print again after I restarted or unplug and (re)plug the USB cable (not always). The cable is not faulty...but I'm going crazy.
I am new to the Mac world. The MacBook Pro being my first (and the way it looks definitely not the last--wonderful machine).
Any suggestions?

To use the OS X standard network protocols (Windows/IP printing), you must have either a postscript printer (the driver in that case is just a ppd for the OS X postscript output) OR, a driver designed to work with CUPS (CUPS driver). HP doesn't provide CUPS drivers for OS X (who knows why, since they do for linux).
You need to install foomatic and ESP ghostscript:
http://www.linuxprinting.org/macosx/foomatic/
then, install the foo2oak driver:
http://www.linuxprinting.org/showprinter.cgi?recnum=HP-Color_LaserJet1500

Problem with network printer on Windows 7 machine

I'm running Mavericks on a Mac Mini. I have a Windows 7 machine with an attached Brother HL-5340D printer. I'm using the Brother HL-5340D CUPS driver. Whatever configuration I use, I cannot get my Mac to print from the Brother. I have even set up dhcp on the Mac and connected to the Windows machine with a cable. I have tried ipp, ldr/ldp, windows, ip, and most of the relevant options under advanced, and nothing works. I've run out of ideas on what to try and how to test and where to look for hints. All I get is the following:
Unable to connect to ‘192.168.33.2’ due to an error.
Not a lot of help.

James Wilde wrote:
1. I forgot to say that it was the Mac equivalent of dhcpd that I turned on so that the Mac is the server, on 192.168.33.1, and it has assigned the number 192.168.33.2 to the Windows box. And yes, I do prefer in these cases to use fixed addresses, but the Windows box seemed reluctant to accept its ip address thus the decision to start dhcpd on the Mac. After that I could not ping the Windows box from the Mac box. I didn't try to ping the Mac from the Windows box. I'll try that tomorrow. As to the network, there are only these two machines on the cable network. The default router on the Windows box is, if I remember correctly, set by dhcpd to the ip address of the house router. I have now disabled the cable network. See below.
Unusual that you could not ping Windows from the Mac. Would explain why you got a connection error with this setup. But if you have now stopped using the cable connection then this is mute.
James Wilde wrote:
2. The network profile is set to Home on the Windows box. I don't see any references to Homegroup in any of my messages on this topic. If you are referring to another post I made on a different subject, I am aware of the problems with Homegroup, and as far as I know, I have avoided this, since my wife's Windows box is the only Windows box in the house. Everything else is either Mac or Ubuntu, apart from one or two Windows virtual machines on my Mac and Ubuntu boxes.
No, you didn't mention Homegroup but you did mention not being able to see the Windows computer "Incidentally I now find that I can't get any result from selecting Windows in the Add Printer dialog." So I thought I would mention that Homegroup can cause this.
James Wilde wrote:
3. I've tried all three options in the Add printer dialog, IP, Windows, and Advanced. Under Advanced I have tried lpd and spoolss and ipp, under ip I have tried ipp and lpd. The share name is Brother-HL-5340D, and the hyphen between Brother and HL I put there myself to make it one 'word'.
I've just tried your suggestion and get the following when I click on Add.
Unable to verify the printer on your network.
Unable to connect to ‘192.168.1.202’ due to an error. Would you still like to create the printer?
I've seen this occur when the LPD process is not working. Open the Services pane on the PC and check the LPD service has started. If it is running and you still get the error message, what happens if you say yes to creating the printer?
James Wilde wrote:
As i said, I have disabled the cable network and am using the house wifi network (all machines with fixed IPs). I can ping the computer and have just mounted a disk on her computer with smb using Finder/Go. The mount does appear to be read only, but at least I can open all the folders.
Anything else I can try?
That is a good outcome. Proves there is a functional path between both computers.
Since you can connect using SMB, and if you cannot LPD to work, then try adding the printer again using the Windows view in the Add printer pane. You should see the workgroup used by the Win7 PC followed by the Win7 computer name. Selecting it should prompt you to authenticate (unless you have saved the account in Keychain) and then the printer share name should appear. After selecting the share, select the Generic PS driver as a test to see if you can submit a print job - open the print queue on the Win7 PC to see if the print job appears. If this does work, you can remove the printer on the Mac and add again, this time selecting the Brother driver and then see if this works.

Problems with stopped HP Print Jobs on Mac OS 10.5.

I have several Mac Stations with different Mac OS X versions (Mac OS X 10.5-10.7) and bought 2 HP Laser Printers:
- HP LaserJet Pro 400 M401dw
- HP LaserJet Pro 200 M276nw
After installing the HP Driver SW on all Mac Stations I changed then on the Printers the dynamic IP address to static ones. The printing didnt work anymore from the Mac Stations. I re-installed all Driver SW on every Mac Station. Then Printing worked on every Mac, except only on the Mac OS X 10.5. Station the Print Jobs were always stopped after any Print attempt.
This appeared on the Mac OS X 10.5. Machine in the Printer Spooler Job Message Window and within the error_log File content:
- can't create PictWPSDoc from `/private/var/spool/cups/xxx'.ERROR during execution of pictwpstops. Error number -9783
As it seems like problems existed with file permissions I ran a complete Disk Utility File Permission Repair. Then another reinstall of the HP Driver Packages. - Still the same failures with stopping Print Jobs.
Then I read the README file of the Installation Package. And the quite simple solution was:
DE-INSTALL the HP Driver SW FIRST (with the HP Deinstallator), BEFORE RE-INSTALLING the HP Driver SW again.
So I did this, then no Print Jobs were stopped anymore and both Printer are happily printing.
The conclusion is, I guess, Mac 10.6..10.7 does not have problem with multiple re-installation of the HP driver SW. Only the Mac OS 10.5. did NOT work anymore after another reinstall of the Driver SW Package, and without de-installing it properly. The bottom line is to de-install the driver SW (and maybe disk repair) properly BEFORE another insallation wants to be done. This however solved my printing problems on the Mac OS X 10.5. machine.

Hi,
Please follow the link below :
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=...
I work for HP but my posts and replies are my own.
Make it easier for other people to find solutions, by marking my answer with \'Accept as Solution\' if it solves your problem.
Click on the BLUE KUDOS button on the left to say "Thanks"

(Another) Problem with HP Photosmart - reinstallation

I have a Photosmart C5280 All-in-One and a MacBook Pro, with 2.4 GHz Intel Core 2 Duo processor, using Mac OS X 10.4.11.
Scenario this morning:
The printer will photocopy, but there is no connection between the printer and the computer, it is not a problem with the usb cable connection. The computer will not send anything to the printer to print, and the scanner will not end anything to the computer.
I repaired permissions using disk utility at least three times this morning. (I do it fairly often anyway).
Scenario now:
I have now uninstalled the software, using the HP uninstall programme, but then deleted the remaining items manually as instructed in the section on the HP site for Macs and uninstallation. I have also emptied the trash.
Sadly however, it has made absolutely no difference. Whenever I put the installation disk into the CD drive, I can only get as far as identifying the printer. There are no printers listed, and when I tick the box, it comes up with Photosmart C5200 Series, which is correct. But the next continue box is then greyed out. (I'm wondering if following the HP instructions was such a good idea now).
I am now stuck. I have uninstalled and can not reinstall. I have used these two together for the past year (or more) without any problems. When I initially installed, it worked fine. No problems at all. I have not recently changed any software or upgraded anything on the OS. The two were communicating last week, when I did some scanning and printing.
Confession: I had the first problem (no scanning/printing) a couple of weeks ago, and decided to look in trash to see if I had mistakenly got rid of something and found an hp file in there. Pulled it back out. All worked fine again. But today, total blip, and no hp files in trash.
I would be grateful if anyone could suggest a solution. I'm capable of following instructions. Oh, I have mailed Hp, but I've had no response so far. I have also looked through the stuff on here, but haven't found a similar problem, ie the connection just disappears into the ether.

I had a response from HP:
1) Was the printer powered on? It needs to be turned on.
2) Was the USB plugged directly from the back on the printer to the Mac? You are not using a hub, airport or a USB cable more than 10 feet long?
3) Power cycle the printer. Disconnect the power cord from the back of the printer. Wait 10-15 seconds and reconnect the cord. Power on the printer. Was it found?
4) If not, restart the Mac. Once you are back up, if the HP setup Assistant does not automatically launch you can launch it by clicking on Hard Drive > Applications > Hewlett-Packard > Utilities or Device Utilities > HP Setup Assistant. Double click to launch. Was it found?
5) If not, plug the USB cable into a different port on the computer. Was it found?
6) If the printer is still not found, check the system profiler for the device. Click on the Blue Apple in the upper left corner, then About this Mac. On the next screen click on More Info. On the System Profiler screen, click on USB under Hardware. On the right is the printer found under USB device tree?
7) Another thing we need to check is when you installed the software did you select the correct device. The newer printer software may contain multiple products. If you did not select the correct device during the install, the computer is looking for a different device and not finding it. To check this, run the HP uninstaller. Open Hard Drive> Applications > Hewlett-Packard > HP Uninstaller. When you get to uninstall selected device, what printer is listed. If it is not you model series, run the uninstaller. Quit the uninstaller when complete, disconnect the USB cable and restart. When you back to the desktop, empty the trash, and reinstall the software. Wait for the option to select your device!
I want to be sure the troubleshooting steps I provided resolve the issue. If the issue continues, please reply to this message with the results. We will be glad to assist you further.
It was not unreasonable, but I had checked the box that said Intermediate (level of computer knowledge) - so I thought asking me if the printer was turned on/checking the ports/ etc etc was a little basic.
However on browsing this forum for similar probs I noticed a reference to Printer Setup Repair (it may have been one of your suggestions BDAqua to a different problem) so downloaded it for a free trial. Although I regularly verify and repair permissions with disk utility, I tried with Printer Setup Repair, and got this message:
Monday, December 15, 2008 12:16:04
Starting permission verification and repair, omitting localized files...
The file /private/var/log/cups/page_log is missing!
The directory /usr/include is missing!
The directory /usr/include/cups is missing!
The file /usr/include/cups/cups.h is missing!
The file /usr/include/cups/http.h is missing!
The file /usr/include/cups/image.h is missing!
The file /usr/include/cups/ipp.h is missing!
The file /usr/include/cups/language.h is missing!
The file /usr/include/cups/md5.h is missing!
The file /usr/include/cups/ppd.h is missing!
The file /usr/include/cups/raster.h is missing!
Recreating symbolic links...
Done.
Verification complete.
837 files examined. No problems were found.
11 missing files/directories found during the verification process. They may be responsible for certain printing problems. Printer Setup Repair cannot replace these items. Please refer to the log file for a list of the missing files/directories. You may need to reinstall OS X to resolve your printing issues. Certain files and directories are deleted when using the Reset Printing System option. These files and directories, if required, will be recreated during normal printing.
That message would explain why, the last time I had a problem, it was resolved with reinstalling OS X. What I don't understand is why a file suddenly disappears? Perhaps I need to move my queries to one about OS X? (I have OS X on my other Apple and no probs there.)
Anyway, thank you for your responses and if you have any further advice or suggestions, I would be happy to hear.
ST

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