Problems with email set-up option 2 selected when option one needed ie add an email personal

Hello All,
My new 8520 arrived yesterday, I ask my daughter to set it up for me as she has one. Everything was going ok until I think she pressed the option for email as if I had a work email address which i dont i think option one should have been pressed ie add new email/personal home user email. I cannot seem to get back to that option all I get is has your blackberry admin given user name/number etc.
Also on the setup box the only icons I have are set-up wizard set up wi-fi and set up bluetooth. Can anyone help me out please, do I need to reset-phone to factory settings or something??
Thanks
Jason

Hi and Welcome to the Forums!
Please do this:
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
After the boot-up, you should be able to again freshly launch the email setup wizard. If you are only presented with Enterprise, then you need to contact your carrier to ensure that you have the proper data account on your BB to enable the services you desire:
http://www.blackberryfaq.com/index.php/What_do_I_need_a_Data_Plan_for%3F
Best!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Post relates to: Pre p100eww (Sprint)
Message Edited by starburst42 on 01-05-2010 07:06 AM
This question was solved.
View Solution.

I forgot to add that this is a stock Pre. There are no patches or homebrew apps.
Edit:
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Message Edited by starburst42 on 01-06-2010 12:08 PM
Message Edited by starburst42 on 01-06-2010 12:09 PM

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Subject: Help
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Thread-Index: Ac+9hSb9q5a7FGZpQG2YPEX62Lunhw==
Date: Thu, 21 Aug 2014 21:16:20 +0000
<o:p></o:p>

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