Problems with my Creative Micro Zen hanging on the Creative Logo Scr

Question

I've been having problems with my Zen and have sent the following email to creative but if any one has any suggestions etc on what to do could they please email me thanks
My Creative Micro Zen 5GB player has been hanging whilst using the player.
I followed the advice found in the manual and on the creative web site to reset the player by removing the battery and then reinstalling it. This worked on a few occasions.
However the player hung again and so I tried to rest it as before, when I replace the battery the player turned on and lights up with the Creative logo screen, but then hangs on the Creative logo screen, despite waiting to see if the player continued with the start-up, it did not and so then I tried resetting again, by removing the battery and reinstalling it.
However the player is still hanging on this screen and I cant get it move away from this screen. The player wont allow me to move away from this screen at all, so I am unable to carryout the disk clean up which was also suggested. When the resetting didn?t work, I tried taking the battery out and leaving it overnight and then replacing the battery, however the player still hangs on the Creative logo screen. This has been continuing now for three days.
I have also tried plugging the player into the power charger and it still hangs on the Creative logo screen. The backlight on the Zen Player lights up when the player first turns on but once the Creative logo appears on screen the light fades out. I have also tried recharging the battery to see if maybe the problem was a flat battery but this didn?t appear to work as it is still hanging. However the Zen does light up as it does when it charges normally. I also own a spare battery, which I have tried but the Zen player still hangs on the Creative Logo page.

Answer 1

I found the solution! I saw numerous posts saying that all you could do is send it back to the company, then I found this one:
Hi All,
My zen has been down for the last week, hangs up on creative screen. I took the battery out and was able to get to the recovery mode but "disc scan" would not do anything(in limbo) and "reboot "met with the same result, nothing. If you want to talk to anyone at creative and are past your 6 month warranty window you have to pay $20 for the phone call. Well I decided to take matters into my own hands and spent yesterday morning researching old threads about this problem. I kept finding an uncommon fix. When you hold your power button on and replace you battery and the recovery screen starts up you wrap on the back with your knuckle, in my case I hit my zen face down sharply on my dresser. To my amazement the "Doobie Brothers" started playing and I have'nt had any problems yet. Evidently these systems have a hard dri've that hangs up. It may not work for you but it cured my glitch.
Steve C.
It worked for me, but only after four or fi've tries. Good Luck!<IMG height=6 src="http://forums.americas.creative.com/i/smilies/6x6_smiley-very-happy.gif" width=6 border=0>