Problems with support for zen microph

Question

first, let me say i think the zen microphoto is great (my first mp3 player).
however i have tried, through this forum, the help lines and local duistributors to get to the bottom of the charging issue and noone can give a definiti've answer! i would have thought the question "can a zen microphoto be charged with any uni'versal USB wall cherger" is a simple one, but noone knows the answer!!!
so you ask all the stores that sell microphotos (by phoning approx 70 different stores from six different franchises), and they sell you four different kinds of uni'versal wall chargers, but none of them actually charge the device, yet when you return them they say they do work, but if they dont we dont know why. so you ask them how to get to the bottom of it and they say we dont actually know how to charge this product so call the help line.
so you call the help line, and the only answer you get is "we dont recommend anything other than the creative charger, and here are the distributors details", but they are incapable of answering the initial simple question.
so you call the distributors, who dont actually know what part to look for, and they say it doesnt matter anyway becasue we dont sell to the public and you should go to the stores that sell the zen microphoto!
so you ring the help line again, and they give you a different phone number to ring. so you ring it and they say yes we have the uni'versal power adaptor, but the only way to get them is to send a checque then we dispatch the goods! since when did economies and good sales companies revolve around sending cheques!!! not to mention if you did your still not entirely sure of if you get the right thing as they have no clue as to why there may be an issue.
and then you look for someone from creative to give some feedback to and theres no way of doing that either! so now i have an expensi've paperweight for my 3 week holiday next week as i cannot get a check of to the other side of the country (im in perth, western australia) and get the adaptor returned (via mail by the way, thats the only way we do it) before i leave. and surprise surprise i am not taking a computer with me on a 3 week motorcycling tour of the country.
Wake up creative, support your products properly, inform your customers of the restrictions on how to charge your devices without a computer, and the difficultis in sourcing said charging equipment, becaues it doesnt matter how good your mp3 players are if they cant be recharged easily. is anybody from creative listening?

Answer 1

bootross wrote:
"if i HAVE to have a wall charger that works"?
no i was thinking id get one that didnt work so it could sit in a corner doing nothingwith the unchargeable zen!
the point of the story is that i, like may others, do not travel with a computer so i need a charger. I do not mind buying a creative one, however they are very difficult to get (especially when the help line people dont know what to get).
conversely, it is very easy to get a "uni'versal" one from anywhere. so i am going on a motorcycle trek and the four electronic devices i am taking (which all charge off USB) all need there own chargers - surely any person, biased or not, can see that in this day and age this shouldnt be needed?
i wont be at all suprised when i get a creative one that iot won charge anything else...
the other point is - support people should be able to say if uni'versal chargers will work or not and let me worry about the warranty. however the fact is they do not know the answer - as mentioned i have tried four different ones (2 of which are the same specs as the battery) and they do not work - why cant anyone tell me why?
. when he said "that works" I am 99% certain he implied "that works with your player" and not that you would want one that didn't work at all.
2 - 4.
Because every company makes power supplies that work with other stuff than their product.
no, it's a sad state of afairs, but the general flow in the electronics business is to make PSU's that matches your own power specs only, if they just happen to coincide with other products it's great, but not one company goes "we need to make sure people can charge their iPod and Zen players with the PSU for this discman"