Process for resolving the tickets in crm

Hi all, How to resolve tickets in crm while doing support project. Could u help the resolving complete process.
thanks in advance
rewardwith points

Hi Vasanth,
It is all done in terms of ticket status, you have to create a service ticket, with some SLA details and problem description. Assign resources (People) to ticket who r responsible to solve the issue. Once issue is solved, change status of service ticket to completed.
Best Regards,
Pratik Patel
<b>Reward with Points!</b>

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