Process for resolving the tickets in crm
Hi all, How to resolve tickets in crm while doing support project. Could u help the resolving complete process.
thanks in advance
rewardwith points
Hi Vasanth,
It is all done in terms of ticket status, you have to create a service ticket, with some SLA details and problem description. Assign resources (People) to ticket who r responsible to solve the issue. Once issue is solved, change status of service ticket to completed.
Best Regards,
Pratik Patel
<b>Reward with Points!</b>
Similar Messages
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Process for taking the Oracle 9.2.0.5 backup on solaris
Hi All,
Thanks for you support.
Please help me on this
Process for taking the Oracle 9.2.0.5 backup on solarisi am new to DBA activity's. that's why i am looking
for guidence, to take the oracle 9.2.0.5 backup on
solaris.Still please be specific what's your problem is.
Is your database down you can't get it startup ,
or your database is crashed you need to recover it?
Define 'backup'
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Change control process for updating the UPK topics
Is anyone using a change control process for updating the UPK topics for JD Edwards EnterpriseOne?
With publishing the whole module and everything linked, I am finding it difficult if a developer is updating a topic and maybe in the middle of it, but has it checked in to the server?
I would like to hear what others may be doing to control this.
Thank you,
Linda Paar
MOM BrandsHello,
If you have not already joined the UPK community in My Oracle Support, I would recommend you ask your question in that forum as there is a lot of experience there. Additional information can be found in the announcement at the top of this forum: https://forums.oracle.com/forums/ann.jspa?annID=1175
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My partner has the Iphone 5 and I am using a MacBook with version 1.0.2. When using the face time app to call him he says that cam freezes and he is unable to hear me. Any ideas of the problem and and ideas for resolving the issue?
Had the same problem, the only fault and the reason why it happend is a bad wifi connection!
Could ofc be something else, but thats my two cents! -
Process for billing the customer if the repair does not fall under warranty
Hello,
I got one issue related to repair process, We have restricled the item quantity to only one at item categoty level. BUt i am facing the below problem with my cklient
what is best practice for billing the customer if the repair does not fall under warranty?
Please suggest which process i suggest to clientHi there,
When you mean warranty, where is that updated in the system? In any master data or Z table?
Usual practise is basing on the serial num of the material. From the serial num, users will be able to back track from which sales order this material is initially delivered to the customer. The info is stored in standard tables (for eg EQUI)
One way of doing this is to define a 100% discount condition type in your pricing. Thsi discount will apply only when the customer is in warranty. For this you will need to write a code in teh requirement routine for that condition type in V/08. If warranty is stored in a Z table, then call that Z table & compare it with your sales order. If yes, only then 100% discount will apply & repair cost will be zero. Else, repair charge will be billed to customer.
It depends how your business will monitor repairs. If they raise a service order, then you will need to define a service pricing procedure in which you will include the 100% discount. In this case service order is always referenced with ref to a sales order.
Regards,
Sivanand -
Parallel processing for increaing the performance
various ways of parallel processing in oracle especially using hints
Please let me knw if there exists any online documentation in understanding the conceptFirst of all: As a rule of thumb don't use hints. Hints make programs too unflexible. A hint may be good today, but might make things worse in future.
There are lots of documents available concerning parallel processing:
Just go to http://www.oracle.com/pls/db102/homepage?remark=tahiti and search for parallel (processing)
Due to my experience in 10g, enabling parallel processing might slow down processing extremely for regular tables. The reason are lots of waits in the coordination of the parallel processes.
If, however, you are using parallel processing for partitioned tables, parallel processing works excellent. In this case, take care to choose the partitioning criterion properly to be able to distribute processing.
If, for example, your queries / DMLs work on data corresponding to a certain time range, don't use the date field as partitioning criterion, since in this case parallel processing might work on just a single partition. Which again would result in massive waits for process coordination.
Choose another criterion to distribute the data to be accessed to at least <number of CPUs -1> partitions (one CPU is needed for the coordination process). Additionally consider to use parallel processing only in cases where large tables are involved. Compare this situation with writing a book: If you are planning to have some people writing a (technical) book consisting of just 10 pages, it wouldn't make any sense at all concerning time reduction. If, however, the book is planned to have 10 chapters, each chapter could be written by a different author. Reducing the resulting time to about 1/10 compared to a single author writing all chapters.
To enable parallel processing for a table use the following statement:
alter table <table name> parallel [<integer>];If you don't use the <integer> argument, the DB will choose the degree of parallelism, otherwise it is controlled by your <integer> value. Remember that you allways need a coordinator process, so don't choose integer to be larger than <number of CPUs minus 1>.
You can check the degree of parallelism by the degree column of user_/all_/dba_tables.
To do some timing tests, you also can force parallel dml/ddl/query for your current session.
ALTER SESSION FORCE PARALLEL DML/DDL/QUERY [<PARALLEL DEGREE>]; -
Process for Returns the goods to vendor
Hi All
Can any body please guide me in the below Returns process:
1) Goods returned from the customer and placed in to returns storage loaction, then to perform the returns process to vendor for the goods which are at returns S Loc.
2) Goods recieved from vendor and performed Quality check and found goods are in damage condition then posted to blocked stock to take the decession about the stock.Decession has been made to return ths stock to vendor then the Stock from Blocked Stock has to be returned to vendor.
Regards,
LaxmiHi,
Point No 1 -
You can post the delivery with reference to PO in MIGO transaction using Mvt type - 122
OR can create PO with return tick with Mvt type - 161.
If you choose to post W.R.T PO,You can post substitute delivery W.R.T. return delivery document by using reverse posting with Mvt type - 123.
Point No 2 -
Here now you have posted the stock into block stock.
You can post the return using movement type 124 - return delivery from goods receipt blocked stock.
you can reverse the rweturn delivery doc to post the substitute delivery again into block stock.Finally move the stock to unrestricted using 105.
Hope this helps.
Vivek -
Custome Process for update the date
Hello Every one,
I have a page with the check-box where the user can select a record and update the record by pressing on the button.
I have three processes, and each of these process update one field ( which is a date field) of the page by pressing on the specific button. here are the three processes:
declare
begin
for i in 1..apex_application.g_f01.count loop
UPDATE REC_RET_ADD_RECORD
SET DATE_ADMIN_APPROVED=:P8_DATE_ADMIN_APPROVED
WHERE REC_RET_ID = APEX_APPLICATION.G_F01(I);
end loop;
commit;
end;
Condition: When Admin button pressed (submit)
The second process:
declare
begin
for i in 1..apex_application.g_f01.count loop
UPDATE REC_RET_ADD_RECORD
SET DATE_COMMITTEE_APPROVED=:P8_DATE_COMMITTEE_APPROVED
WHERE REC_RET_ID = APEX_APPLICATION.G_F01(I);
end loop;
commit;
end;
Condition: When Committee button pressed (submit)
The third process:
declare
begin
for i in 1..apex_application.g_f01.count loop
UPDATE REC_RET_ADD_RECORD
SET DATE_OHS_APPROVED=:P8_DATE_OHS_APPROVED
WHERE REC_RET_ID = APEX_APPLICATION.G_F01(I);
end loop;
commit;
end;
Condition: When OHS button pressed (submit)
Now the problem is, when the user selects the row and selects the date for Admin field and presses the Admin button, the system inserts the date but after that if the user wants to selects the same row and update the OHS date, the system will remove the date for Admin field and inserts the OHS date in OHS field and visa verse.
I don't know why this is happening. Could you please help me. I appreciate it.Here is the report query:
SELECT apex_item.checkbox (1,
REC_RET_ID,
'onchange="spCheckChange(this);"',
:f_REC_RET_ID_list,
) checkbox,
"REC_RET_ID",
"RET_SCHEDULE_NUM",
"RET_COST_CENTER",
"RET_TITLE",
"RET_TITLE_DESC",
"RET_PERIOD",
"DATE_USER_INSERTED",
"DATE_ADMIN_APPROVED",
"DATE_COMMITTEE_APPROVED",
"RC3_FORM_REQUIRE",
"DATE_OHS_APPROVED",
"DESTRUCTION_SUSPENDED",
"DESTRUCTION_SUSPENDED_NOTE",
"INACTIVE_DATE",
"INACTIVE_DATE_APPROVED",
"CREATION_DATE",
"CREATED_BY",
"LAST_UPDATE_DATE",
"LAST_UPDATE_BY"
from REC_RET_ADD_RECORD -
Please help me for identify the ACTIVITIES in CRM
how to identify the bapis for Activities
Hi Suma latha,
Apart from the above
Getting List of activities : you can try FM "CRM_SEARCH_BUSINESSACTIVITY".
Chk these BAPI for CRM.
IB_CRM_ADD
CRM_IBASE_CHECK_TYP
IB_CRM_API
CRM_IBASE_ADDRESS_SEARCH
CRM_IBASE_CHANGE
CRM_IBASE_COMP_ADDRESS_SEARCH
CRM_IBASE_COMP_CHANGE
CRM_IBASE_COMP_CHANGE_TYPE2
CRM_IBASE_COMP_CREATE
CRM_IBASE_COMP_DELETE
CRM_IBASE_COMP_FIND
CRM_IBASE_COMP_FIND_MULTI
CRM_IBASE_COMP_FIND_MULTI_R
CRM_IBASE_COMP_GET_ADDRESS
CRM_IBASE_COMP_GET_DETAIL
CRM_IBASE_COMP_GET_FATHER
CRM_IBASE_COMP_GET_HIERARCHY
CRM_IBASE_COMP_GET_PARTNER
CRM_IBASE_COMP_GOTO_DETAIL
CRM_IBASE_COMP_GOTO_PARTNER
CRM_IBASE_COMP_IMPORT_DETAIL
CRM_IBASE_COMP_IMPORT_SUBSCR
CRM_IBASE_COMP_INDOBJ_SEARCH
CRM_IBASE_COMP_INDOBJ_SEARCH_R
CRM_IBASE_COMP_MOVE
CRM_IBASE_COMP_PARTNER_SEARCH
CRM_IBASE_COMP_PARTNER_SEARCHR
CRM_IBASE_COMP_TABLEINFO
CRM_IBASE_COMP_TRANSL_PARAM
CRM_IBASE_COPY
CRM_IBASE_CREATE
CRM_IBASE_DEQUEUE
CRM_IBASE_DRILL_DOWN_FOR_COMP
CRM_IBASE_ENQUEUE
CRM_IBASE_FIND
CRM_IBASE_FIND_MULTI
CRM_IBASE_FREE
CRM_IBASE_GET_ADDRESS
CRM_IBASE_GET_ALL
CRM_IBASE_GET_CHANGE_STATUS
CRM_IBASE_GET_DETAIL
CRM_IBASE_GET_HANDLE
CRM_IBASE_GET_PARTNER
CRM_IBASE_GOTO_DETAIL
CRM_IBASE_GOTO_PARTNER
CRM_IBASE_INITIALIZE
CRM_IBASE_PARTNER_SEARCH
CRM_IBASE_PARTNER_SEARCH_RANGE
CRM_IBASE_SAVE
CRM_IBASE_SET_HANDLE
CRM_IBASE_TABLEINFO
CRM_IBASE_TRANSL_PARAM
IB_BAPI_IBASE
BAPI_IBASE_CREATE
BAPI_IBASE_GET_DETAIL
BAPI_IBASE_SAVE
IB_BAPI_COMP
BAPI_IBASE_COMP_CREATE
BAPI_IBASE_COMP_GET_DETAIL
BAPI_IBASE_CREATE
IB_IBASE_CREATE
IB_IBASE_CREATE_INITIAL
CRM_IBASE_COMP_CREATE
CRM_IBASE_CREATE
IB_COM2_CREATE_IBASE
IB_COM_CREATE_IBASE_INITIAL
<b>Reward Points if this helps,</b>
Regards
Satish -
Sir,
On the hope that latest version of itunes will work more for me, I downloaded the itunes version 12 recently. But to my surprise the sync button is not there even if I connect the ipod ( classic iOS 1.3 version). My ipod serial No.is 8L730BL1V9M and it is ipod classic with buttonwheel. I am having 32bit Windows vista home premium and using DELL system. How I can find sync button and for your information, the itunes player window shows every song I have in the library and I cannot sync the songs to my ipod. Hitherto there was no such problem for playing and copying songs from and to my ipod. What is the remedy ? please tell if anybody knows.
Ananthapadmanabhan, Salem, Tamilnadu, South IndiaHello ramaraoananthapadmanabhan,
I'm sorry to hear you are having issues with the new version of iTunes. I also apologize, I'm a bit unclear on exactly what you are seeing in iTunes when you have your iPod classic connected. If you are having issues setting up syncing to your iPod in the new version of iTunes, you may find the information and steps outlined in the following articles helpful:
iTunes 12 for Windows: Syncing overview
iTunes 12 for Windows: Sync iPod, iPhone, or iPad
Sincerely,
- Brenden -
Gang,
I've just purchased a new iMac for myslef and am gifting my "old" iMac to Niece. Original iMac has Snow Leopard upgrade (came with Leopard) as well as Word for Mac -student addition. I also have an external backup drive and use Time Machine as specified.
What are the easy and appropraite steps to provide my niece a "new" iMac (clean and free of my items) as well as protect my info so I can place on my new iMac? Will I also need to de-authorixe audible for iTunes?
Thank you for your help. I know this is probably a very basic procedure but I want to get it correct and ensure I don't harm either iMac.
Best,
pshdawg1pshdawg1 wrote:
Gang,
I've just purchased a new iMac for myslef and am gifting my "old" iMac to Niece. Original iMac has Snow Leopard upgrade (came with Leopard) as well as Word for Mac -student addition. I also have an external backup drive and use Time Machine as specified.
Well I don't think your niece is going to rob you blind or sell your company secrets to the highest bidder, so a full 7x- 35x government grade overwrite and operating install is likely overkill.
Just likley some personal files, pictures and videos, stuff like that you want to make sure doesn't get seen.
My suggestion is to clean out your user level files manually in each of your Documents, Pictures etc folders, any bookmarks in browsers (reset Safari, clear cache) and emails you don't want carried on.
Then download and run the cleaning aspects of OnyX, followed by a Disk Utility > Erase Free Space option. (in your Applications/Utilities folder)
http://www.titanium.free.fr/
You can create another Admin account in her name/nick and delete the first one with your name and all that.
If you really want to get rid of your name from everywhere in the comptuer, then the only option is a c boot from the installer disk, Disk Utility Erase with Zero (7x or even 35x overwrite) and then resintall OS X and shutdown the machine,
When this is done, OS X boots into the first "Welcome to OS X" video you saw when you first setup the machine. Of course you lose Word as that's not on the installer disk. But LibreOffice is free and much much better.
http://www.libreoffice.org/
pshdawg1 wrote:
Will I also need to de-authorixe audible for iTunes?
Your allowed up to 5 computers with your iTunes content, but you can deauthorize the computer in iTunes so it doesn't take one of your authorizations.
Also before you do anything, make a MANUAL backup of your data to another drive just in case Time Machine/Migration ***. etc doesn't screw the new pooch on you like it's been known to do.
I always c boot off the new installer disk on new machines and Disk Utility Erase with Zero option the entire boot drive then reinstall OS X, it's not that I'm paranoid, it's that drives are not checked for bad sectors at the factory, they just slap OS X on it and off it goes, problems appear later on as people use the drive or can't read the software correctly off the drive.
So I map off the bad sectors ahead of time, so the software is on good sectors and never have a post issue like others do with new machines.
If you ordered a Mac with custom software installed, obiously your going to need to reinstall it after this. -
I am from Gujarat. I have Purchased Iphone 5. I have network of Vodafone Limited.
I am facing problem of Network connection in Whats app, safari and other applications for the access. I had post query in service provider network and all setting from there side are perfect. Please guide me in such error.Please guide me in such error.
What error?
If you want help then you need to provide details as to what's wrong.
What troubleshooting steps have you done? -
All I need is advice on how to register a new computer for using old material and material that was only half downloaded.
iTunes Store: Authorize or deauthorize your Mac or PC - http://support.apple.com/kb/HT1420 - and another helpful post: https://discussions.apple.com/message/17828050
iTunes application window (not Finder or a browser) > menus at top > Store menu > drag down to Authorize This Computer. (In earlier versions of iTunes access this option from the Advanced menu). Step-by-step instructions - https://discussions.apple.com/message/16569470
Image of where this is in iTunes 11: https://discussions.apple.com/message/20585561 -
Some dates announced for resolving the Food/Travel...
http://www.a516digital.com/2013/09/bt-to-restore-food-network-and-add.html
BT has announced that it will be restoring the Food Network and adding Travel Channel on Vision+ boxes from the 23rd September 2013 and moving Sky Sports 1 and 2 to channels 501 and 502 from tomorrow.I've just had a power cut causing havoc with the Vision box. Intially the box wouldn't start up. Restarted HomeHub (3) and eventually got box to start up. Problem then was it shut down (of its own accord ) and restarted by downloading software. When it completed I found it had no Extra channels - software was not mulicast version. Selected Check for Update in settings and it now has the correct version AND the Extra channels. But Sky Sport is NOT on 41/42. They ARE on 501/502 !
-
Service Ticket in CRM 7.0
Hello,
We are upgarding CRM 5.0 to CRM 7.0. Client is using Service Ticket in IC Web Client in CRM 5.0. As part of the project, we don't want to migrate it to service request. We will continue using service ticket in 7.0 as well. But client wants to use WebUI screen for service ticket. I know that SAP does not provide any WebUI screen for Service Ticket. But I have noticed that when I click on service order link in CRM 7.0 IC Web, it is giving me a pop-up to select the document type. One of them is service ticket. I believe this behavior is because of the same business object type 'Service Process' for order and ticket. Can we just use this WebUI screen to maintain the service ticket? I also know that there are certain validations in the service ticket user interface. But, if the process works fine for our requirement, then can we use WebUI screen?
Please let me know as soon as possible.
Thank you,
Sapan ShahHello,
For the pricing error, if no pricing date required, please check of the pricing relevency at item category customizing setting under both transaction category BUS2000115 and BUS2000116.
For the UOM error, please check whether a base unit and sales unit for this dummy product are maintained and the organizational units used in the order are assigned.
Alternatively:
you can use the BADI: CRM_SERVICEPROD_BADI, there you can create your own implementation and change the default product investigation to your individual product.
I hope this could be helpful.
Best regards,
Maggie
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