Product and Customer description on RR details screen

Hello,
We want to have product and customer description on responsive replenishement screen.
How we can do it.
If this has to be done by development then what should be included in FS.
Thx

Solved this by using enhancement spot.

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My experience in Toshibas product and customer services

Just a warning to people who may be considering purchasing a Qosmio based on my own experiences and the research I have done in the last week.
Toshibas customer service is simply not what it once was and there are 100s of reports of Qosmios of all generations suffering extreme issues just outside of warranty periods.
Ref: Toshiba Qosmio X500-149, Support call reference ********
I am writing to express my frustration, anger and disappointment in Toshibas product and customer services.
I am a Freelance Community Manager, Video Game and hardware reviewer in the video games industry presently looking after 2 communities for 2 employers totalling over 2.5m users, I travel to a lot of trade shows, expos and community meet and greets where I require a laptop suitable of showing the employers products which are usually AAA video games or editing video on the fly for publication to social networking sites.
In January of 2011 my 4 year old Alienware hit that point where it really needed replaced, I opted for a Toshiba Qosmio over the Asus G73 as there was a 300 price difference for near identical spec.
I managed to source a X500-149 at PCWorld the companies flagship model here in the UK paying 1499 for it on January 26th 2011 reduced from 1799.
For the 1st 13 month this laptop performed admirably aside a design issue of the fan guards that I raised on the 16th May 2011 with PCWorld where the heat expelled causes the rear guard plastics to become exceptionally brittle and crack. I evangelised the product to anyone who asked me what laptop and model it was that was running these AAA games in such great detail, something I certainly won't be doing in future.
In early March 2012 it then began randomly locking up requiring a hard reboot this would then suffer issues restarting, reporting Operating system could not be found this would usually point to a fault on the primary HD, disk checking software however reported no errors but this continued to happen which would lead me to suspect the motherboard.
Within a month of this problem starting the left laptop fan began making a horrible screeching noise and had a distinct wobble whenever high RPM's were required and the machine began to often go into thermal shut-down whilst performing my work duties and utilising graphics and higher than idle CPU.
I decided on the 23rd April 2012 that enough was enough and I was going to speak to Toshiba as for this to happen to a flagship laptop that was only just out of warranty was simply unacceptable.
23rd April called to report the issue and was basically told tough luck its out of warranty at this point I also updated my tel numbers with Toshiba as the info was outdated, after expressing my anger at this Toshiba agreed to offer me a extended warranty at a cost of 166.
I was fuming to say the least Toshibas flagship laptop breaks at 14 month old and I am expected to stump up more money. If I was not desperate as the machine is critical to my work I would have returned the machine to PCWorld under the sales of goods act and it not being fit for purpose.
As that course of action would likely lead to legal proceedings, engineer reports and even more delay than just dealing with Toshiba for a repair, against my better judgement I called back at 11am on 24th April paid the 166 and took Toshiba up on the warranty extension, order number ********** again having to provide correct tel numbers as where once again incorrect, immediately after I reported the faults.
Toshiba Support centre on fault reporting where great noting each issue in detail and raised a collection with UPS for the following day.
The evening of the 24th April whilst I was retrieving data from the laptop in preparation for factory resetting it the machine went into thermal shut-down with a very distinct smell of burning chemical/plastic coming from the rear vents.
It took me over 90 minutes to get the machine cool enough to actually reboot and get my data after this I shut it back down and boxed it up not be used again.
I thought the best course of action would be to report this as it was a fair step up from the previous overheating. Wednesday 25th April at around 9am I called Toshiba to report this and was advised this would have to be dealt with by a head office case manager, as the item had become hazardous thus the collection that would take the laptop to the service centre was cancelled.
At this stage the advisor took my contact numbers again and escalated the case to head office advising at that time that I would be called by HO within 24 hrs.
Thursday 26th April 15:31 Well past the 24 hr mark and no sign of a call so I called support again and spoke to a advisor called Jacob. Jacob advise that HO had indeed tried calling on 01670 ******* this number was my old number, this number was the number I had advised twice already was incorrect and had provided both a correct land-line and mobile number 3 times previously. To say I was annoyed was a understatement.
Jacob attempted to contact Chloe Sontag who was looking after my case but the line just rang out so Jacob advised that he had sent an email asking for Chloe to contact myself.
Friday came and still no contact by 15:00 so I called support who once again tried to patch me to Chloe who's number once again just rang out and again an email was sent asking to call me.
No call by 17:30 so I called tech support again and spoke to Ian asking for head offices number so I could call them direct, Ian provided the number yet advised that HO are now closed.
After expressing my frustration with this whole process and just how critical this machine is to my daily working life Ian promised to look into the case on Monday AM and try and expedite actually getting a phone call to at least start the process of having this laptop repaired.
To say I'm annoyed is really a understatement not only has this failure to receive a simple phone call at least delayed the repair by almost a week but it is costing me more and money daily when I spent a large amount on what I imagined would be a great laptop for 3-4 years and believed Toshiba actually had good customer service in the event something did happen.
My best guess is that Chloe is on holiday or is part time or such like as her phone just rings out and if that is the case then I would question why assign a case to her, if she isn't then I would want to know why after 2 additional mails advising that the customer is not happy and to contact them has there been no contact or are your case workers just so overworked with faulty products that they can't manage the workload ??
So far Toshibas inability to produce a product that last as long as you expect it would has cost me 2 days off work that I am having to make up this weekend thus cancelling prior commitments, 166 extended warranty 600 for a HP laptop that I had to go and purchase yesterday 27th April 2012 to actually perform my work on and who knows how much in phone calls by the time this matter will finally be resolved.
I was happy with Toshiba as a manufacturer and of course laptops can have issues however having now researched these issues far to many Qosmio X500 users report severe overheating just after the 12 month period or within it and many state that repair after repair has taken place but still to no avail, this on top of the cracking of the rear heat-sink guards has to be a design fault.
This letter will not arrive with you before I have hopefully had a phone call and my laptop has at least been collected for repair, If I have not had that phone call then I would expect another letter very shortly.
Why have I wrote this letter ? To express my disappointment with just how poor the durability of your flagship laptop is and also at just how poor your customer service are, 1500 is a lot of money in the PC purchasing scheme of things and to expect this quality of hardware and customer service is simply unacceptable.
I expect the repair to be expedited and if like some of the horror storys I have read online parts required will take 4 weeks + then I would expect a replacement laptop, not everyone uses these things for entertainment and whilst the HP I had to rush out and buy with money I didn't really have available can allow me to perform my core duties to the minimum it cannot allow me to perform my duties to my standards, my employers standards or my expectant communities standards.
This has been a really unfortunate series of events as I had been considering the X870 Ivy Bridge based on the Nvidia 670m Qosmio which would release soon and passing this X500 onto my partner but after these events and the fact that the HP laptop had to come out of the money saved for it then I can categorically state that will not be the case and I will instead opt for the Asus G55 or G75.
If this issue cannot be resolved to a satisfactory manner then I will have no option but to seek an independent engineers report as well as printing the myriad of similar reports of these issues on the internet and return the item to PCWorld.
In line with the sale of goods act 1979 a large electrical item has to be of satisfactory quality and fit for purpose for a period of 6 years whilst I wouldn't expect the full 6 years from a laptop I would expect at least 3-4 year especially considering that this is a near 2000 flagship model not a 200 budget model.
This is a action I really do not want to take as it will likely end in small claims court against PCWorld a company that on this occasion has done nothing wrong, I do not believe in punishing those who are not at fault so its a action I really wouldn't be happy with and I'm sure PCWorld one of if not the largest vendor of Toshiba products when you incorporate the rest of the DSG group wouldn't be too pleased with it either.
Frustratingly

So I received my laptop back today after having fans replaced and a good clean as well as the top cover replaced.
Opened the box and took the laptop out 1st thing I noticed was a screw rattling around inside, SIGH!!!!
Plugged the laptop in and attempted to boot it at this point it just cycle through finalisation of windows install and shutdown.
How could a laptop have been tested if it didn't even have windows installed ?
An hour later and I gave up unplugged it and lo and behold it actually booted when on battery only.
I then noticed that the SSD was full, oh wait no it wasn't the head office engineer in his infinite wisdom decided that partitioning a 64GB SSD to 2 drives barely even leaving enough for Windows on the C: and wait for it putting the HDD recovery on the second partition was a good course of action.
So a completely borked install and a screw floating around inside remind me how this particular engineer has a job ??
I spent the next 15 minutes just moving data around and creating and deleting partiitions to fix this mess up.
Grabbed HWMonitor to check temps and at an idle 50c on CPU and 36c on GPU they didn't look too bad,
Installed the Toshiba recommended Nvidia driver a driver I hasten to add that was released in 2010 as Toshiba have not updated the drivers for their flagship series laptop since then, They are happy to take your 1643 that the unit cost but then don't expect support for it.
Anyway that aside I then installed 1 of the games I work on and began to run the machine through our benchmark software wooooosh the temps shot up to 90c+ on both CPU and GPU and remained at this temp for the duration of the benchmark never quite triggering thermal shutdown, I then loaded into a warzone for further testing and sure enough half way through it the machine shut down due to thermal shutdown.
I then uninstalled the toshiba driver and tried a NVidia one sure enough as others have advised actual Nvidia drivers seem worse and thermal shutdown came so much earlier.
I have been to PCWorld today to begin proceedings of returning outside of warranty due to not being fit for purpose or of suitable quality. This is costing me a further 60 and at least 2 weeks more without a proper machine and will likely result in me getting about 1300 back from PCWorld.
So lets do the math on just what this will have cost me by the time its finished.
1634 Original purchase
166 Extended Warranty
600 Backup Laptop whilst this was away for a month
60 outside of warranty assessment
50 phone calls
I will probably receive 1300 back but then 1300 doenst buy me the spec I need for work so I will have to pull out another 300-400 for the required spec so lets add that to the original figures.
A Toshiba Qosmio, Toshibas flagship laptop will have cost me in total 2910 almost double its actual retail price.
I will NEVER buy a Toshiba product again and it will become my lifes mission to let everyone know just how terrible they are.

HP's Low Quality Product and Customer Service

On 1/23/15 I ordered a brand new Envy Phoenix 810 with modifications. First the website was broken and I ended up having to call to get the order placed. The computer arrived on 1/30/15 via FedEx, since paid for 2 day delivery.
The computer ran for 7 days and on 2/6/15 it froze in Win 8.1 and after reboot all I could get from it was a couple of clicks and fans spinning on high.
I called tech support, and the gentleman there very quick realized, as I had, this computer needed replacing. I made it clear I didn't want a 7 day old computer repaired, I wanted a NEW computer. He then sent me to some management group who told me, since their hardware managers don't work on weekends, the fastest way to get a new computer was for him to transfer me to the sales people. Back and forth with the sales people who told me I couldn't get a new computer until I sent the old one back. They sent me to customer support, who then put in an escalation to a manager, who wasn't working the weekend either, and who would call me back within 2 days.
A good 1.5 hours on the phone, and not once did I speak to someone whose first language was English.
I spent the weekend fuming to be honest, and now let's fast forward to Monday 2/9/15.
I waited for the call from the manager, and nothing. I finally gave up and placed another call to customer service. I was immediately told that I had to go through technical support first if my computer wasn't working, never mind that I am sure there was information on my account that told them I'd already been through all that.
So we start all over. Oddly, the computer, having sat disconnected from power all weekend, now behaved differently. It actually let me get into the bios, where we started it running on hard drive diagnostics, which eventually just froze, at which point we were back to no post and loud fans.
At this point the cycle started again, and I was sent to a manager who told me they can't send me a computer, I'd have to send the old one back. I explain again, I have no boxes to send the old one back until I get the new one etc..
At some point (this is about 2.5 hours into the calls for the day) I end up with sales again and behold there is an intelligent person who realizes I have a preferred account and they can just charge me for a new computer and credit me for the old when I call back, get an RMA and send it back.
Of course the new computer suddenly costs more, and in all this not once was I offered recompense for my "pain and suffering".
After everything, the promised call from a manager (remember Friday?) finally came on Tuesday afternoon. He had apparently never read the transcripts from Friday OR Monday, and wanted to start all over again. I told him a computer had already been ordered, being charged to my preferred account and I'd call for an RMA after it arrived and send the offending piece of dead electronics back then for a credit to my account.
He assured me that an even trade could be done and that he was transferring me to sales.. again. He either didn't understand what I was telling him or didn't want to listen. The lady in sales was as puzzled as I as to the reason the call had been routed to sales, and explained that due to a new system they had recently started using, it wasn't possible any longer to send a new computer out without charging for it and then getting the credit for the RMA.
I must say, first the shotty product and then this insulting experience with all of the HP support facets, located in "Timbuktu" (I honestly don't know where they are, but they are not in the USA) means this will be my last product from HP. And believe me when I say, between my daughters and myself we will be spreading the word far and wide about what HP is all about these days.
HP, you used to be a good company, worthy of my hard earned money, you are not now.

Hi @KerstinHuhn ,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publically post ( serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Regards,
George
I work for HP

Architecture for base Product and customized versions of product

Hello
We have a product written in Flex.
We have several customers who have this product. The product is customized to each customer. When starting a new project, we copy the project of a customer who had similar requirements, and then make further changes.
We have this idea to have a base product layer and then have a customization layer where we can place project and customer-specific fuctionalities. Also: when we update the base product, these updates can be incorporated into the customized versions.
I wonder how can you accomplish this in Flex?
Thank you,
Juan Esteban

Developing a good plug-in architecture is *hard*.However, it's definitely worth it. The best approach will depend on exactly what you want to do. At the high level, you can:
1. Write the base application and load plug-in modules, and allow them to changes aspects of the application behavior or style
2. Turn your base application into a core application logic library and a (separate) custom component library, and turn each customer implementation into a new project that leverages these.
If you use dependency injection (e.g., SmartyPants or SwiftSuspenders), you can allow (1) a fairly flexible manner of interacting with the application without depending on gynormous "context" objects. You just need to perform injections on the loaded plugins, and they can pick up any dependencies without having to worry about anything else.
Whether (1) or (2) makes more sense will depend on exactly what you're trying to do, but in general, (2) is more flexible while (1) is somewhat simpler (and generally less per-implementation work).

Addition of custom links on Project Details screen to update Project

Hi,
I request help to implement a customization in Ms Project Server 2010. I would like to add a custom link on lefthand side menu of Project Details page. The link would display a page with key fields. On entering information in the fields and clicking Submit,
a custom code that triggers MS SharePoint 2010 workflow should be triggered.
The user triggering the workflow will only have read access to the Project. I would like to get technical information and code snippets to implement the requirement. Any help in this regard would be appreciated.

Hi,
I'm not a developer thus I'll let other folks jump in but I'd have 2 comments:
If the user triggering the workflow needs to enter values in custom fields and do kind of a save operation as per your description, he cannot have only read access to the project. He needs a read-write access.
Note that folks on this forum kindly give on their spare time to help the community about concerns, questions and issues on Project. What you are asking for looks like more to a consultation request (due to the fact that you are not yet facing any issues
since you haven't even started working on it), meaning what we do in our daily job (and are paid for). Hope some colleagues can anyway give you some tracks to start.
Hope this helps,
Guillaume Rouyre, MBA, MVP, P-Seller |

Display Both Excise Tab And Customized Tab in MIGO header screen

I want to display both Excise tab and My customized tab in header screen in MIGO..But I have seen at a time one tab is displaying.Can anybody tell me
how I want to diplay both tab at a time??

Hi DEBDATTA PANDA,
In MIGO - Excise tab is showing as a part of customization. In PO if tax values are available that values will show in migo(drop down will show capture/refer /capture+post few more ) under excise tab.
pre req. is mat + Vendor +plant need to be excisable .
Now on your Customized tab is purely a Z development.only you can tell .
Also , if you are not seeing excise tab in migo , it means either config or master data missing for material code , Vendor, Plant
regards
manu

Custom development for Address details screen

Hi Experts,
In the ESS screen, we have to provide one link for every employee. When the user will click on the link, one letter in PDF format should be displayed to the user. This PDF will act as a "Address Certificate". The address certificate will contain information related with name, address, passport details etc. How we can achieve this?
In my view, we will have to create one Z-RFC. The ABAPer will create the Z-RFC. Now the input for the Z RFC will be employee no. The output will be Name, Address and Passport details.
The information provided in table format needs to be converted into PDF form. How we can do so? What all services needs to be activated for this?
Regards,
Gary

Hi.
In SQ02 create info-set. You need table. Choose Table join... (Table LFA1).
ThanDrag and drop requared fields from left to right(to field gruop).
You can use button Join to join some more tables(LFB1 etc)
Save it and generate.
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Go se93, create transaction with this name of program

Conceptual question on Products and Customer Hierarchies

I am wondering why it was first necessary to create Business Partner Hierarchies and Product Category Hierarchies in a different framework than Org Management.
I understand Org Management, but I donu2019t see the need to recreate, for example, your customeru2019s hierarchy in BP hierarchy builder if you can do all in Org Management.
The only current advantage I see is the fact that you can link conditions to Product Groups, and to different nodes in the BP hierarchy.
But why was this not originally done as an enhancement to Org Management?

By same I meant exactly the same. And that snippet-
providing Child extends Parent - won't compileI know the snippet won't compile.
Ah, I see. Child is less general than parent,
therefore the one on the left is NOT more general,
therefore it's incorrect. Makes sense.
Inheritance is so screwy. Polymorphism is much easier
to understand when a class implements an interface
than when it extends another class, in my opinion.
I wish there was a way to state the declaration in a
sentence type structure, as I find those easy to
understand.
Maybe in the case of
Parent p = new Child();one could say
something like, "a new specialization of Parent is
Child, p."How about "A parent, specifically a child, called p". (throws ClumsyClassnameException)
How about the old examples?
class Animal {}
class Dog extends Animal {}
Animal rover = new Dog();"I need an animal, called Rover. Specifically, I need a Dog"

When trying to update Adobe Application Manager for PS CS5 and Camera Raw 6.7, I get a window stating "unable to install download, please try again later". There isn't an msg error, I can't list my serial number for this product and Customer Service 'sugg

Can I still get updates if I have not bought into the Cloud?

I don't know why you are getting these errors. Try downloading & installing the updates manually from http://www.adobe.com/downloads/updates.html

Truncated (shortened) descriptions for products and catalogs

Is there any sort of tag attributes for the product and catalog descriptions that shorten them like the ones for I believe it is blogs (or maybe web app items)?
For whichever it is, I believe the tag is something like {tag_description, 100} for it to spit out 100 characters of the description.

This was doing my head in. I do not understand why {tag_description} won't allow character length for products. I used javascript to alter the text and thought I'd post my solution in case others are stuck and maybe to prompt people to improve on it. I have just barely started to learn js so this is most likely not the best way to do this. It relies on the product description being in <p> tags and takes only the first paragraph of the description but could be modified to just alter the string length.
In the small product layout I placed the full description in a div with display:none; and id="{tag_name_nolink}" so that each product has a unique id.
Then I placed the below code where I want the short description to appear.
<script>
var desc = document.getElementById("{tag_name_nolink}");
var shortdesc = desc.getElementsByTagName("P")[0].innerHTML;
document.write(shortdesc);
</script>

Customer Groups and Customer Credit Groups

Hello
I was going through the documentation for Credit Management, but I was confused on what the difference was between customer groups and customer CREDIT Groups.. both of them sort of have the same definition, then what is the difference ?
Please help me out.
Regards,

Hi Raj,
For your info :
The <b>credit group</b> groups together different business transactions which should be dealt with in the same manner with regard to the credit check.
You enter the credit groups when you configure the sales document types for credit management and define the automatic credit check.
Default settings
The following credit groups are contained in the standard SAP R/3 System:
01 = credit group for sales order
02 = credit group for delivery
03 = credit group for goods issue
Actions
1. Check whether you can use the credit groups in the standard system.
2. If you need to create new credit groups, enter an alphanumeric key with two characters and a descripion for the credit group.
A <b>customer group</b> tells to which a customer can belongs to.
You specify the customer group for sales data in the customer master record for each sales area.
The SAP System copies this specification automatically into the sales documents at header and item level. Here, you will find the customer group on the detail screen for general business data.
Actions
1. Specify an alphanumeric key which can have up to 2 characters and a description for the customer groups.
2. Make sure that the customer groups are entered in the customer master records.
Hope it helps. Pl reward if useful.
Thanks & Regards
Sadhu Kishore

Foreign trade and customs

what is Foreign trade and customs, kindly explain me detail?
Thanks in advance
Ponts would be rewardes,

check the link
http://help.sap.com/saphelp_46c/helpdata/en/93/74440d546011d1a7020000e829fd11/frameset.htm
http://help.sap.com/saphelp_46c/helpdata/en/cb/fa2f58a9a011d395750000e83dcfd4/frameset.htm
http://help.sap.com/saphelp_46c/helpdata/en/75/fceb47b535d1118b3f0060b03ca329/frameset.htm

Customer Level Contact and Customer Site Level Contact

Hi,
How to create a customer level contact and Customer site level contact details for the existing Customer using standard API's. please Guide me any one with Queries.
It will be great help for me.
Thanks,
Prakash

Pl post your EBS version. For 11i, all public APIs are listed at http://irep.oracle.com. For R12, APIs can be explored using the Integration Repository responsibility in your instance
HTH
Srini

Product type and customer details in project

Hi
We are developing a report on the project cost and one of the information in the output should be
Customer ..... Product type .....project defn.... Activity start date end date
My problem is to identify the product type .
The only way i know is to select superior WBSE - setllement rule - select actual settlement- profit segment- open the screen and identify the product type and customer -
All these are sitting in a structure CE00211. Not able to identify in which table i can get it.
Any kind of input is welcome/valuable
Regards
Rudresh

>
Hari Krishna Kudaravalli wrote:
> Hi Rudresh,
>
> Check in CO-PA Tables CEST4 and in CE1S001. Make sure CO-PA should be activated for your Business Scenario. You can get all required details.
>
> Hope this clears you.
>
> Br,
> Hari
Hi Hari
It worked. Thanks
Regards
Rudresh K

Product description and Customer ship description to should be visible in R

Currently we are able to see the Customer ship to number and Product number in SNC Responsive Replenishment (RR) screen. We want to have Customer Ship description and Product description in addition to Customer ship to number and Product number to be displayed on Responsive replenishment screen.
Current display of RR screen in SNC:
In this we can see the 7529000 and 23100.
The Product description and Customer ship description to should be visible in RR screen.
Product 7329000: Brass coil
Customer ship to 23100: Evershine company

Hi Vaibhav
we have faced similar problem in case of SNI monitors where SNC does not provide the product or location description and our users used to remember those things by their description. Std. SNC does not provides descriptions on SNI monitor and I think its the same case with RR monitors also.
SAP suggest us that time is that they will try to include this thing in next releases. Other option remains for use is to go for the customization.
Hope this will help you.
Thanks
Pravin

Product and Customer description on RR details screen

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