Product is not downloading. It says  product could not be found on this computer.

I'm getting this message. I don't know whats going on. Please help!

it means the serial number you used is for an upgrade of a previous version.  that previous is not found on your computer so you are then prompted for the previous version (select a product) and its serial number.

Similar Messages

  • I downloaded two apps and they will not download coming up as could not be found any help

    i downloaded two apps and they will not download coming up as could not be found any help

    In itunes on your computer go to the itunes store which should be signed in with your Apple ID
    Select the purchased link from under the Quick Links section on the right.
    Navigate to what you purchased under music. Then you can redownload by clicking the cloud icon next to any item

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    Thanks.

    The following article pointed me in a better direction:
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    I decided to attempt a Lion install again afterwards anyway, but once again it failed, but now my whole system was hosed and could not revert back to Snow Leopard.
    I did a restore from time machine. Once that completed, I attempted to install Lion again, and ta da! it works now.
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  • My new macbook pro will not download Mavericks, says it does not meet system requirements. Help!

    Mavericks will not download on new macbook pro. says it does not meet system requirements. What?
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    It already has Mavericks installed on it. There's nothing to download.

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  • I'm trying to download the new MacOS. I keep getting a dialog that says: "We could not complete your purchase" and then " The product distribution file could not be verified. It may be damaged or was not signed." any ideas?

    I'm trying to download the new MacOS. I keep getting a dialog that says: "We could not complete your purchase" and then " The product distribution file could not be verified. It may be damaged or was not signed." any ideas?

    I went to Purchases and it worked from there having had the same problem you describe.

  • Just downloaded Photoshop CS6 - 'Qualifying product could not be found on this computer.' HELP!

    Okay, title says it all. I just downloaded Photoshop CS6 (an upgrade from Photoshop CS3 Extended).
    I went to enter the Serial Number, and when I did, a box appeared telling me that the 'Serial Number you provided is valid, but a qualifying product could not be found on this computer'.
    It goes on to say: 'To use this serial number, you must own one of these qualifying products. Please choose the one you own and enter its serial number.'
    The drop-down list under products includes: Adobe Photoshop CS4, Adobe Photoshop CS5, Adobe Photoshop CS3 Extended,
    Adobe Photoshop CS4 Extended, Adobe Photoshop CS5 Extended, Adobe Photoshop CS6 Extended, and Adobe Photoshop CS3.
    Where is Adobe Photoshop CS6...???
    I am very concerned and would be very grateful to anyone who could help me with this problem.
    Thank you.

    Update: I decided to just re-enter the serial no. for Photoshop CS3 Extended and select the same option a couple more times, and suddenly it decided to work. To my great releif!
    The only thing I can conclude is that the system just needed a few minutes to update itself (perhaps Adobe was waiting for the payment to be released by the bank?).
    Either way, thank you very much for taking the time to respond to my queary, Mylenium.

  • When I click on free upgrade to Mavericks it says 'we could not complete your purchase, The product distribution file could not be verified. It may be damaged or was not signed.' What should I do? Thanks

    When I click on free upgrade to Mavericks it says 'we could not complete your purchase, The product distribution file could not be verified. It may be damaged or was not signed.' What should I do? Thanks

    Several causes for this problem have been reported. Please take each of the following steps that you haven't already tried. Stop when it's resolved.
    Step 1
    If possible, test on another network, such as a public hotspot (if the computer is portable) or the hotspot created by a mobile device. A network gateway that blocks some traffic, most likely on a company or university network, could be causing the error.
    Step 2
    Back up all data.
    From the menu bar, select
               ▹ System Preferences... ▹ Network
    If the preference pane is locked, click the lock icon in the lower left corner and enter your password to unlock it. Then click the Advanced button and select the Proxies tab. If any proxy options are selected, make a note of them and then deselect them. You don’t need to change the bypass or FTP settings. Click OK and then Apply. Test. The result may be that you can't connect to any web server. Restore the previous settings if that happens.
    Step 3
    Rebuild the Spotlight index. If you try to search now from the magnifying-glass icon in the top right corner of the display, there will be an indication that indexing is in progress.
    Step 4
    Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
    Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.
    Safe mode is much slower to start and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
    The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
    Test while in safe mode. Same problem?
    After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.

  • I just recently downloaded iTunes and whenever I try to access the store It says "iTunes could not connect to the iTunes Store. An unknown error occurred (0x80096004)

    I just recently downloaded iTunes and whenever I try to access the store It says "iTunes could not connect to the iTunes Store. An unknown error occurred (0x80096004). I have windows xp and it's running on service pack 2. I have downloaded and redownloaded iTunes many times. I'm getting very frustrated!  Please help!

    I have the same error for Windows Vista.  I read all the community posts and followed the suggested fixes including numerous uninstalls and installs, clearing cache, choosing various SSL TL options, turning off all spyware and nothing has worked.  My internet works fine for all my other programs so not sure what is going on with Itunes.  I will not buy anymore products through
    Apple Itunes.

  • After 6 tries to load Photoshop CS6 on my new laptop, I keep getting the following message after I enter my valid serial number: "Serial number you provided is valid but a qualifying product could not be found on this computer."  What I'm, trying to do is

    After 6 tries to load Photoshop CS6 on my new laptop, I keep getting the following message after I enter my valid serial number: "Serial number you provided is valid but a qualifying product could not be found on this computer."  What I'm, trying to do is download the qualifying product which I purchased just a year ago?  Any help will be greatly appreciated.

    I contacted Adobe support Chat and they confirmed the serial number and gave me a response code number to enter. Once that was entered the product downloaded immediately. The whole process took 10 minutes.  Thank you for your response. I'm all good now.

  • Serial number you provided is valid, but a qualifiying product could not be found on this computer

    I had Acrobat XI Pro installed on my old computer.
    I downloaded a trial version on my new computer and ended my product key.
    The software downloaded and installed but when I go to use it I get this message "Serial number you provided is valid, but a qualifiying product could not be found on this computer".
    Apparently this is due to my product key being an upgrade licence (I had a previous version of Acrobat before I upgraded on my old machine.
    How do I get XI to work on my new machine?

    During the install you SHOULD be provided a screen where you may enter your old product serial number

  • SERIAL NUMBER YOU PROVIDED IS VALID BUT A QAULIFYING PRODUCT COULD NOT BE FOUND ON THIS COMPUTER

    I HAVE DOWNLOADED ACORBAT XI PRO AND WHEN I CLICK ON ICON ON MY DESK TOP THIS APPEARS
    SERIAL NUMBER YOU PROVIDED IS VALID BUT A QUALIFYING PRODUCT COULD NOT BE FOUND ON THIS COMPUTER
    HELP?

    Hi elizabethr49128712,
    Did you upgrade from a previous version of Acrobat?  The "qualifying product" is the older version that you owned before you purchased the upgrade.  It is what qualifies you to use the less expensive upgrade version. So you need to select the older version and provide its serial number to prove that you qualify for using the upgrade.
    Please see this document for more information:
    Error "This serial number is not for a qualifying product" | CS6, CS5.5, CS5
    Best,
    Sara

  • Trying to Reinstall CS6 Master "Serial Number you provided is valid, but a qualifying product could not be found on this computer"

    I re-downloaded CS6 after cleaning my computer and when I enter the Serial Number I get this message "Serial Number you provided is valid, but a qualifying product could not be found on this computer". From other posts I saw that someone contacted support but I can't find a number anywhere that I can call. Hoping someone can help me ASAP due to these programs being essential for my business.

    You can try contacting Support thru chat though I do not know if they are available on weekends.
    For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
    Serial number and activation chat support (non-CC)
    http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

  • Hello, i just downloaded itunes on my acer laptop and its been giving me problems everytime i try to get on to the itunes store.. it gives me a message saying "itunes could not connect to the itunes store. an unknown error occurred. (310).plz help me out.

    hello, i just downloaded itunes on my acer laptop and its been giving me problems everytime i try to get on to the itunes store.. it gives me a message saying "itunes could not connect to the itunes store. an unknown error occurred. (310).plz help me out. i do have the internet on but it keeps giving me the same problems .. thanks..

    Hi Young Prada,
    If you are having issues connecting to the iTunes Store, you may find the following article helpful:
    Apple Support: Can't connect to the iTunes Store
    http://support.apple.com/kb/ts1368
    Regards,
    - Brenden

  • TS1424 everytime i try to download an app from itunes, or to 'view all' the apps listed, the error says; 'We could not complete your iTunes Store reuest. The network connection was reset' I used both my desktop and laptop both on Windows 7 Pro, & net is f

    everytime i try to download an app from itunes, or to 'view all' the apps listed, the error says; 'We could not complete your iTunes Store reuest. The network connection was reset' I used both my desktop and laptop both on Windows 7 Pro, & net is fine. please help. is there soemthing wrong with apple store temporarily?

    The latest message is: 'We could not complete your iTunes Store request. The network connection was reset.'
    In between, I got a messge about verifying my payment method. When I tried to submit the details, I kept getting a mmessage stating that my payment method was declined (my card is not near it's expiration date, and works fine).
    Argh!

  • HT1657 I rented a movie and was charged for it, it started to download but says I do not have enough space.  I tried to delete it so I could download the SD version instead of the HD version but am unable to do that  what can I do???

    I rented a movie and was charged for it, it started to download but says I do not have enough space.  I tried to delete it so I could download the SD version instead of the HD version but am unable to do that  what can I do???

    Same thing happened to me ipad. Please someone fix it Apple.

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