Product Key compatibility

We recently ordered a product key for crystal reports xi. We were told by the sales department that this key would work for crystal reports 8. The key did not work for crystal reports 8. I have tried to contact support and they pointed me to this forum. Any help or suggestions would be appreciated.
Thank You

Hi,
You will get the further details regarding the license keys from CIC (customer Service).
CIC (Customer Interaction Center) Numbers
You can use Customer Interaction Center to submit support requests and service requests for problem messages and remote service postings.
Use the Customer Message Wizard to enter problem messages on SAP Service Marketplace. If you do not have online access, the relevant Support Center can create a message on your behalf.
Call the following number:
+49-6227-744969 (available worldwide)
Business Objects customers:
Contact information for Business Objects # new support telephone numbers, all numbers available 24 hours 7 days a week
Please revert in case of any further queries,
Regards,
Deepti Bajpai

Similar Messages

Can I reinstall Windows 7 on Boot Camp with the same product key?

I have run into some issues with my Windows partition, so I want to reinstall Windows 7. I have a genuine copy of Windows 7 Ultimate Edition.
What I wish to do is to completely remove the Boot Camp partition, and then create a new one and install Windows 7 over it. However, I have only 1 product license key. When I reinstall Windows 7, it's going to ask for the product key, whih is obviously going to be denied because I have used it.
Is there any way I can acquire another key for this purpose? I am willing to pay a small fee, but I am definitely not willing to pay the full amount for a new Windows 7 copy.
Furthermore, and a little off-topic: Does anyone know if there are any compatability issues with the Windows 8 dev edition and Boot Camp? Can I use the support software for Windows 7? Will it be able to take advantage of the hardware? Will I get sound and internet? Will I be able to scroll with my trackpad?
Thanks.
[EDIT] I forgot to mention that the main reason I have to create a new partition instead of just Custom Installing over the previous one, is because I require a larger partition size.

Thanks for your help!
Not to be a pain, but I just want to clarify some things.
The hatter wrote:
The retail version can be reinstalled as much as you want, even to a new computer (just not two at same time)
Yes it will activate just fine on reinstall. Not an issue.
Let's assume I do not have issues about reallocating disk space, and just want to re-do my whole partition. Here's what I would do. Please tell me if it would work fine, or if I would hit a snag somewhere:
Have original retail W7 disk at hand (the one I previously used for my first install).
Remove existing partition using Boot Camp Assistant.
Re-install using the said disk.
W7 should activate without a problem, even though I've used the license before.
Do I have to do anything on Windows before re-installing it to "deactivate" the copy (or something along those lines) before I can re-activate successfully on my new install?
And what is System Builder?
Thanks for all your help!

I am trying to Install CS5.5 on a new computer and it is saying my product key is valid but a qualifying product cannot be found.

I have Adobe CS 5.5 with a valid product key (On the original box) but it wont install on my new work computer. This product is owned by my company and has been used in the past on my old computer.
I enter the product key and get the customary Green Check Mark:
[image removed by moderator]
I Click "Next" and it displays the screen below. I do not have any CS 5.5 programs installed on this computer. (It is brand new - opened and set up this morning)
I used this disk to install CS5.5 on my previous computer which has crashed and did not need to Upgrade anything. I do not have any other product keys to use for the second box and I have found nothing on this problem in the forums.
Any help is appreciated, I am at a loss.

Never share your serial number in a public forum or other non-private communication.
For the second image you show you need to follow the instructions.
You copy of CS5.5 appears to be an upgrade version. THis means it was made available at a reduced price because you had an earlier version that you upgraded from. The second image you show is asking you to provide the information for that older version as proof that you qualify to activate/use the new one.

Product Key and Phone-in Windows Validation

Hello I have installed Win10 Eval on two different computers,
the other day the first one decided to update itself to the latest version.
Upon completion, it started to ask for Windows Validation, so I did a search
to get the appropriate key and entered it with success using the "slui 3" command.
So I decided to try the "slui 4" command and got the expected dial 800 # to automated phone support.
I called in and entered all the digits from all the boxes, and started to enter the valid codes in their A-G boxes,
except that there is supposed to be an H box, and there was none. I did this twice.
Even got the live person elevated phone support, they then transferred me to something called option 4 I think,
but the phone dialer didn't transfer the call properly, and the call was dropped.
Basically this is just to let you know that Box H was missing, but the dropped support call could be an issue as well.
I love the way the latest build installs straight from the disk, clean.
I also think that it comes off as very intuitive even as its installing, no more boring status bars, praying for it to reach the other side!!
Keep up the great work!!
Thanks for the opportunity to help.
Ant

.................ok so on the clean install, it seems to have activated itself without asking for the key entry.
That is the way it should be. By default, it is supposed to activate automatically. Only in rare circumstance one would be asked to enter the product key.
................is there any way to prevent it from doing it.
I'm sorry. I don't understand the question. Preventing it to do What ?
Prevent it from asking to activate ? If yes, like I said, it is supposed to get activated automatically.
................I will try again just to be sure.
You find enjoyment installing, don't you ? 2 hours of installing is not my cup of tea.
Well, enjoy.

Product Key for Microsoft Word is not working

I just recently purchased Microsoft word 2011 for my new Macintosh and the product key that you e-mailed me keeps showing up as invalid? What should I do?

Hi,
For issues about Invalid product key errors in Office for Mac 2011, you can refer to this kb below:
http://support.microsoft.com/kb/2390862/en-us
Please try the methods in this kb, verify that the correct product key is entered, troubleshoot the Operating System or obtain a replacement product key to try again.
If none of them helps, since we only provide support for Office for Windows in this forum, you should post the question to Office for Mac forum:
http://answers.microsoft.com/en-us/mac
The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us. Thank you for your understanding.
Regards,
Melon Chen
TechNet Community Support

Error installing Office 2013 on Server 2012 R2 RDS - Error 25004: the product key you entered cannot be used on this machine

Hi there,
I really hope someone can help me as I am tearing my hair out trying to get this resolved!
I am working on a Server 2012 R2 server with RDS running. Before it was turned into a RDS server it had a copy of Office 2010 running as a trial to see would it work for the accounting package that is running for users via Remote Desktop. Trial worked ok
so it was converted into a RDS server. Now, as its a RDS it needs to run Office under a volume licence, which I have. However when trying to install I get the message: "Error 25004: the product key you entered cannot be used on this machine. this is most
likely due to previous Office 2013 trials being installed on the system."
In summary I have tried everything I can think of and find to remove all traces of the old Office from the machine but still this message persists. I have run the Fix It For Me uninstall from MS and it cannot find any Office installed. i have manually searched
through all of the Windows directories including Program Files and AppData and removed all traces of Office from there, I have searched the registry and removed all I can find from there.
Where or what file does the installer look at to see that a previous version was installed?
I cannot scrub this machine which I would have done long ago because there is another SQL Server based application running on it.
Really really appreciate anyone that can help me on this,
Thanks

Hi,
I have definitely heard your frustration, and I’ll try my best to help you.
Since Office 2010 installed on it before, you need to remove Office 2010 completely.
KB about this error:
http://support2.microsoft.com/kb/2792178
A similar issue is addressed here. Although this method is based on Office 2010, but we can have a try:
http://www.experts-exchange.com/Software/Office_Productivity/Office_Suites/MS_Office/Q_28475448.html
Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.
Best regards,
Greta Ge
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

We are sorry, but we are unable to complete your request.•The Office 2007 Product Key provided is already associated with another user on this site. Please log in with the user information originally used with this Office 2007 Product Key.

Over the years I have had many ISP and email addresses - but now we have finally gone almost fully virtual...
I have a live login and MS ID 4 my SkyDrive account but I only use my MS touch with 8.1, SkyDrive and office 365 for mobility.
And I still like to backup to my own server!!!
What would be good is if I can put all the software licenses and product keys of the software and keep a record of my mac addresses for hardware and even static IP's in a file or a secure location within the MS online store.
That's where MS wants me to get my computing needs from in future and I will always be able to retrieve it in future but what about the $$$$$ I have spent on software, hardware and applications prior to now???
I know u guys love 2 collect data 4 marketing analysis,
4 example I have an old PC that is still running a server from last century - if you knew about it a simple script would allow you to offer upgrades or at least relevant MS products - UNLIKE the rubbish adds I just turn off or tune out
now...
Why cant I add products previous online email purchases into the 1 MS live ID account where I can keep it together? If you make that available I don't have to have separate steam accounts, EA game accounts, ASUS and adobe accounts etc
etc.
What has brought me 2 this is I was looking for my office pro 2007 disks to rebuild a HOME USE ONLY windows 7 laptop (NO touch screen so 8.1 is no benefit at all)
I HAVE 4 Genuine PRODUCT KEYs for Office 2007 BUT EVERY TIME I WENT TO DOWNLOAD the software - regardless of the key I used - I got the error message: We are sorry, but we are unable to complete your request.•The Office 2007 Product Key
provided is already associated with another user on this site. Please log in with the user information originally used with this Office 2007 Product Key.
That's crap - This is a clean brand spanker install of Win7 and there was nothing b4 I put the oem drivers from Toshiba back on.
I looked at dozens of support pages and forum blogs and tried for hours to get a copy to download - including incognito and other logins but because my default PC name is also my MS Windows live ID the same error was repeated.
I keep away from the non MS sites for these things and with good reason - there were heaps of similar users with the same issue or very close to it that had downloaded from a supposed MS copy from eValue or digital river etc and the next
thing was total corruption of the OS.
EVENTUALLY I found a LIVE MS chat on a support site in the US and she gave me a link to a slightly older version which will need updating and some reg edit changes but so far, so good.
The point is - what a crock !
I should be able to just keep all my software, drivers, updates, service packs, and versions that I have upgraded in the MS store.
If Microsoft aren't going to support XP or Office 2003 and eventually 2007, vista & Windows7 not far behind??? then that's still no excuse for them to put these restrictions and limits when I OWN my copy of the software!!
Unlike office 365 and SkyDrive space which is described in the T&C (that we all read before ticking that radial button to agree of course) as ONLY under a leased licence.
IF Microsoft can support AND develop software that supports SQL2000 Servers, why is it so hard to archive and keep the same info for everyone???

Over the years I have had many ISP and email addresses - but now we have finally gone almost fully virtual...
I have a live login and MS ID 4 my SkyDrive account but I only use my MS touch with 8.1, SkyDrive and office 365 for mobility.
And I still like to backup to my own server!!!
What would be good is if I can put all the software licenses and product keys of the software and keep a record of my mac addresses for hardware and even static IP's in a file or a secure location within the MS online store.
That's where MS wants me to get my computing needs from in future and I will always be able to retrieve it in future but what about the $$$$$ I have spent on software, hardware and applications prior to now???
I know u guys love 2 collect data 4 marketing analysis,
4 example I have an old PC that is still running a server from last century - if you knew about it a simple script would allow you to offer upgrades or at least relevant MS products - UNLIKE the rubbish adds I just turn off or tune out
now...
Why cant I add products previous online email purchases into the 1 MS live ID account where I can keep it together? If you make that available I don't have to have separate steam accounts, EA game accounts, ASUS and adobe accounts etc
etc.
What has brought me 2 this is I was looking for my office pro 2007 disks to rebuild a HOME USE ONLY windows 7 laptop (NO touch screen so 8.1 is no benefit at all)
I HAVE 4 Genuine PRODUCT KEYs for Office 2007 BUT EVERY TIME I WENT TO DOWNLOAD the software - regardless of the key I used - I got the error message: We are sorry, but we are unable to complete your request.•The Office 2007 Product Key
provided is already associated with another user on this site. Please log in with the user information originally used with this Office 2007 Product Key.
That's crap - This is a clean brand spanker install of Win7 and there was nothing b4 I put the oem drivers from Toshiba back on.
I looked at dozens of support pages and forum blogs and tried for hours to get a copy to download - including incognito and other logins but because my default PC name is also my MS Windows live ID the same error was repeated.
I keep away from the non MS sites for these things and with good reason - there were heaps of similar users with the same issue or very close to it that had downloaded from a supposed MS copy from eValue or digital river etc and the next
thing was total corruption of the OS.
EVENTUALLY I found a LIVE MS chat on a support site in the US and she gave me a link to a slightly older version which will need updating and some reg edit changes but so far, so good.
The point is - what a crock !
I should be able to just keep all my software, drivers, updates, service packs, and versions that I have upgraded in the MS store.
If Microsoft aren't going to support XP or Office 2003 and eventually 2007, vista & Windows7 not far behind??? then that's still no excuse for them to put these restrictions and limits when I OWN my copy of the software!!
Unlike office 365 and SkyDrive space which is described in the T&C (that we all read before ticking that radial button to agree of course) as ONLY under a leased licence.
IF Microsoft can support AND develop software that supports SQL2000 Servers, why is it so hard to archive and keep the same info for everyone???

Can I use product key from Windows 7 32bit to 64bit?

Hi, i have a Toshiba L505-10V and the original cds(2) with Windows 7 prenium 32-bit.
I have downloaded windows 7 prenium 64bit from here http://www.techverse.net/download-windows-7-iso-x86-x64-microsofts-official-servers/
I use the key from 32 bit but it says its not valid. Is it possible to work with the same key?
Also i download belarc to recoginise my 32bit windows key and it shows me different key from that is on the base of my pc.

Hi
According notebook specification your notebook was delivered with preinstalled Win7 64bit Home Premium and you got 32bit version on recovery DVD.
Both recovery versions are designed for your notebook model and both versions contain activation code so that both versions must not be activated.
I presume you didnt create recovery disc for preinstalled Win 7 64bit version.
You cannot use product key listed in 32bit version. If you use own Windows version you must enter valid product key that you must buy from Microsoft.

I have 2008 microsoft office with three license keys. i bought my daughter a new make and wiped her older mac. question is when i did this it says there are too many users for program how can i figure out where product key is

I have microsoft officemac w 3 licenses. I have one key on one computer and the second key on another. Problem I bought daughter new mac (3rd computer) and put on key on her new computer. With her old computer we wiped it to back to factory etc. Then I added a product key for officemac on old
est computer. Now when I use my wiped computer it comes up saying that all product keys are taken. How do I check to see if she has the same key number as the old one I have? I have paid for three but her computer and my old one must have the same key number. I need help in checking key numbers so I can set it right. Thanks

Office 2008 for Mac error: "Microsoft Office 2008 ... - Microsoft Support

Office 2013 Home and Business Medialess/PKC Retail: Is an Invoice and Photocopy of the original physical product key card enough as a proof of ownership?

With Office 2013 Home and Business Medialess bought through a retail channel (I believe formerly called Product Key Card) boxes, if you have an invoice and photocopy of the product key card. Is this enough for Proof of Ownership?
We've lost one of the physical product key cards but have a photocopy of it and this purchase is clearly shown on the original invoice.
Thank you

Hi,
Contact Microsoft Customer Service to get help on this:
·In the US, please call (866) 452-4755
·Outside of the US, please visit
http://support.microsoft.com/gp/customer-service-phone-numbers/en-us to find your local customer support number.
Regards,
Melon Chen
TechNet Community Support

Office 2013: can't retrieve the Product Key via Belarc Advisor

Hi,
Isn't it possible anymore to retrieve the Office Product Key installed on a computer via third party inventory software such as Belarc Advisor? I used to do that to see the Microsoft Office Product Key installed on a computer for previous Office versions.
However, I tried with a computer where Office 2013 Home and Business is installed and Belarc Advisor didn't show its Product Key. Is it due to the new license management that consists of linking it to a Microsoft account and only entering the account credentials
during the installation process instead of the Product Key? Isn't the Product Key stored somewhere on the computer anymore?

Hi,
Thanks for your answer although it's a typical half useless reply from an official Microsoft staff...
Actually, I understand that Microsoft doesn't support third party software to retrieve a product key but my question was rather technical and driven by curiosity rather by the need of retrieving the product key. Indeed, I took over a computer park in a company
and I'm performing an IT inventory. During this inventory, I retrieve Windows and Office Product Key. The licenses are genuine but since I'm not the one who purchased and installed these computer, I don't know them. Therefore, a simple solution is to use inventory
software such as Belarc Advisor. But I noticed that it can't retrieve Office 2013 Product Key anymore whereas it was able with previous versions of Office.
So to reformulate the question: isn't the Product Key stored somewhere locally on the computer anymore with Office 2013? Because if no, that would explain why third party software can't retrieve it anymore.
My question is rather technical about the new way of managing Product Key with Office 2013 and driven by curiosity. So I don't need any official technical assistance.
Thanks

Office 2013 Technet installation Error 25004. The product key you entered cannot be used on this machine. (System error: - 1073422314)

I am receiving an error when attempting to install
Microsoft Office Professional Plus 2013 which I downloaded from the TechNet site. At the end of the installation process I receive the following message:
"Error 25004. The product key you entered cannot be used on this machine. This is most likely due to previous Office 2013 trials being installed. (System error:
-1073422314)"
I have never installed a trial or Beta of any Office product on this machine.   However, I have installed Office 2007 Ultimate and Office 2010 Professional Plus. All of these are 32bit versions downloaded from TechNet site. In addition,
prior to this error I had attempted unsuccessfully to install the 64bit version of Office 2013 as well as standalone versions of Visio Professional 2013 x64 and Project professional 2013 x64.   All three of these installations failed due to previous
installation of 32bit Office software, so I have downloaded the 32 bit versions but not yet tried to install, other than Office 2013.
I used the Custom upgrade option during the attempted install of Office 2013, specifying "keep all prior versions".
Note that all the above was done on a new machine. The specific purpose was to test co-existence of multiple versions of OFFICE (2007, 2010, 2013) to facilitate user training and migration.
I have tried uninstalling via Control Panel, and performed some of the steps for manual removal, however did not do all of them since 1) They are quite lengthy and 2) Some of them seem to involve removing ALL prior versions of Office, which I do not want
to do; the earlier versions are working properly and I do not want to have to uninstall them. Just want to uninstall and reinstall Office 2013.   Also tried running O15CTRREMOVE.diagcab which indicated that it could not find a problem,
but did not seem to remove anything.
I have read about ten recommended TechNet articles, which recommend everything from running a FIXIt tool, uninstalling all OFFICE software, and reformatting the whole machine. Most of these involve System error -1073418209 rather than -1073422314 (which
is the code that I am getting).   Other than that the problem sounds the same. This seems to be a problem with key management and copy protection in these products, dating back to 2010. Dozens of IT professionals have tried the solutions
and vented their frustration since other than the full format, the other solutions work only sporadically, if at all. Some of these people had been working with trial or beta software, but many who encountered this problem had not.  As
noted above, none of my software was a trail version.   I do not want to uninstall all the OFFICE versions, particularly if it as likely as not will not resolve the issue.   (I am also getting paranoid to the extent of fearing that
after uninstalling everything I might not be able to reinstall any version). I think what we need here is a definitive fix from Microsoft, though I am not too hopeful, in view of the lack of response to all the other technicians who have been struggling
with this for at least the past three years.
If anyone is aware of a solution which works consistently, I would appreciate it. Reformatting however is not an option. Detailed instructions for completely uninstalling Office 2013 (ONLY 2013) might be helpful. I would be willing to uninstall
all versions, but only as a last resort, and only if there is some assurance that this will actual solve the problem (for many others it did not seem to do so).
Thanks
PS: Probably doesn't matter, but I am running this on Windows 7 Pro w/SP1, 64 bit edition.

Tony,
Thanks for your reply.   I do in fact have three versions of Office installed on this machine, 2007 2010 and (hopefully) 2013. I have on previous occasions installed 2007 and 2010 on a single machine, but this is my first attempt to install
2013.
According to TechNet article  office.microsoft.com/en-us/support/install-and-use-multiple-versions-of-office-on-the-same-pc-HA103981695.aspx (Install
and use multiple versions of Office on the same PC) it is possible to install
Office 2003 2007 2010 and 2013 on a single system, provided they are installed in the sequence indicated.  It is noted that some problems may occur, notably involving file associations, but there is no
mention of any activation key issues.
As stated in my original request, the software which I have installed is NOT a trail version.   I did NOT obtain it from the evalcenter, but from
https://technet.microsoft.com/en-US/subscriptions/securedownloads/hh442904.
The above is a full retail version.    The files which I downloaded are:
en_office_ultimate_2007_united_states_x86_dvd_480625.iso
en_office_professional_plus_2010_x86_515486.exe
en_office_professional_plus_2013_x86_dvd_1123673.iso
I know that the error message says that the problem is commonly caused by attempting to install trial software more than once, but that is not the case. Several other people have reported this same problem, sometimes involving trial software but not
in every case.    My own opinion is that this is a software bug involving key management and copy protection.
Many people have reported on TechNet that the problem was NOT resolved even after uninstalling all Office software. While there is a chance I might get lucky, I really would like a solution which has a better chance for success.
By any chance, does the error code 1073422314
provide any further insight into this issue?
Thanks again for your help. However, further assistance is needed to resolve this issue.
PS: Sorry the font sizes are so mixed up, I haven't quite figured out how to control the formatting when I paste

Re: Microsoft Office Home and Student 2010 Product Key Card

send me my mail, product key as early as possible

will you please send me my microsoft office 2010 home and student product key

Adobe Photoshop CS3 from Windows Vista to Windows 8 Product Key Invalid

Hi,
I switched my OS from Windows Vista to Windows 8.1 (Clean installation). On Windows Vista, I was running a trial version and tried my product key but it didnt work. On Windows 8.1 also, the product key didn't work. Now I can't check my version because I can't get past the product key screen. Please advice.

Photoshop Elements is under $100 Photoshop Elements Forum http://forums.adobe.com/community/photoshop_elements
As far as I know, anything else is via the Cloud, so you pay monthly rent as long as you want to use the program
Grin... the 'other John' typed faster!

HP DV6 Laptop - How do I find my Windows 7 Product Key

Model: DV6-1149WM
Product: LW264UAR#ABA
I purchased a new hard drive for my laptop. I want to install a clean version of Windows 7 on this hard drive. The Windows product key sticker is badly worn on the bottom of my laptop and I can only make out a little more than half the characters on it. Where can I find the Windows 7 product key? I tried to use an app to find it but it only finds a generic key since it was an OEM install. Can you please tell me how I can find my product key? I want to do a clean install of Windows 7 on my new hard drive so I don't want to install it from any kind of recovery disk. Thanks in advance for your help.

Fill your pain. You need key finder program. Try The Magical Jelly Bean
Regards,
BBot

Product Key compatibility

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