Promised Discounts MISSING - What recourse do I have?

On 10/23 I spoke with Ameila. Though I have been a loyal Verizon customer for over 12 years never having switched I could not ignore the current deal sprint was offering. She assured me she would get as close as possible to keep me and my 2 other lines. I was promised several discounts, each one I wrote down and repeated many times. I was on the phone for approximately 2 hours. I asked for an email receipt to ensure what I was promised would be what I get.....I asked for some kind of confirmation(oddly enough none available except her sincere promise that she wrote each discount in the notes and that I would have no problem due to my longevity of service.). I agreed and upgraded one of the phones to the Iphone 6+. I called to activate the shipping process and thought I better just check. Only 1 of the 4 discounts was listed and instead of the promised $140 bill ....I was told $200 by Nicole on 10/28. I am now holding for a supervisor. I am very upset.....there is no way this was misunderstood by me or by the CSR. It's surreal .....the blatant untruths and deception. What recourse do I have?

The line that is not in contract, you can go into Verizon online and add month to monht discount. What other discounts were promised? Did you sign up for Edge or regular contract?

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What Recourse Do I Have?

What recourse do I have if I contacted the OC for a pfd and the agreement was that if I paid them directly they would recall the debt and the collection would be removed from my credit report. But, after the debt was paid I called when the item was updated by the CA as paid to ask about the deletion. The man I spoke with said to wait 7-10 days for the deletion. I waited and then called back only to hear that the item is not going to be deleted. I escalated to a manager but the best they could do was forward my information to their corporate escalation dept who should contact me in 24-48 hours. Any idea if there is anything I can do if they don't honor the agreement?

readyfreddy wrote:
What recourse do I have if I contacted the OC for a pfd and the agreement was that if I paid them directly they would recall the debt and the collection would be removed from my credit report. But, after the debt was paid I called when the item was updated by the CA as paid to ask about the deletion. The man I spoke with said to wait 7-10 days for the deletion. I waited and then called back only to hear that the item is not going to be deleted. I escalated to a manager but the best they could do was forward my information to their corporate escalation dept who should contact me in 24-48 hours. Any idea if there is anything I can do if they don't honor the agreement?Have them pull the recordings of the calls. CSRs will often use "weasel words" or ambiguous statements that can be misinterpreted, in order to lead you to believe one thing while actually promising another.

What recourse do you have when a music purchase does not download to your authorized computers? ("All purchases have been downloaded for this account.") No they haven't!

On May 5th I purchased a song on iTunes on my phone, which downloaded to my iPhone succesfully. When checking the next day on all of my authorized computers, none of them woudl download a copy of it, with the message upon checking for available downloads being that all purchases had already been downloaded. I have the receipt cited in the iTune store history pane, but no copy of this tune has ever been downloaded to any computer in my account.
What can I do at this point to get a copy to download onto my computers? Does it require that I purchase the tune twice? (Can I even do so?)
Thanks
Windgod

http://support.apple.com/kb/ht2519
Regards.

I keep getting an error message when I try to sync my iPod that says "the required disk is missing". I don't have a clue what they are asking for..

I keep getting an error message when I try to sync my iPod that says "the required disk is missing". I don't have a clue what they are asking for..

Try deleting the iPod Photo Cache folder. If location can be found here:
iTunes: Understanding the iPod Photo Cache folder

All of the movies that we watch on I tunes have intermittent interruptions to the audio. It's like a one second blank every 20 seconds and we miss what is being said. This is independent of which movie is playing. Our Apple TV is hardwired.

All of the movies that we watch on I tunes have intermittent interruptions to the audio. It's like a one second blank every 20 seconds and we miss what is being said. This is independent of which movie is playing. We are on Shaw and have purchased their best modem and registered for the higher speed option. Our Apple TV receiver is hard wired back to our network hub and the hub is working correctly. There is no problem with the video. What could be causing this problem?

I own the movies and I want them to stay in my iTunes library basically forever.
But in both cases the file name no longer shows in the movie list, so I don't know how to re-download it from the Cloud.
iTunes prefs > Store > Show iTunes in the Cloud purchases.
This will show all your iTunes purchases in your library with a cloud icon down arrow. Click the icon to redownload or click on Play to stream without downloading.
Also see this , -> Download past purchases
and techncially, you don't "own" the movie, You simply have a license to use it.
Yet the first thing iTunes does when you hit the delete key is tell you that it will remove the movie forever from all devices and the library.
Actually, no it does not tell you that.
FYI: You should keep copies of all yoru iTnue spurahses as the labels/movie studios/copyright owners can pull their product at anytime and it won't be available to redownload.
Suggestions here -> http://www.apple.com/feedback/

I have downloaded an album and some of the songs where sounds are missing what can I do?

I have downloaded an album and some of the songs where sounds are missing what can I do?

Delete the files from iTunes. Go to the iTunes Store. Look to the right side of the iTunes Store window for the Purchased function. You can find all of your past purchases there.

File 2 of 3 with Indesign states" file archive is missing..." we have already downloaded part 1 and 3. help? what does this mean

Indesign states" file archive is missing..." we have already downloaded part 1 and 3. help? what does this mean

In this case , you may try alternate method.
Install apps like Winzip or Winrar or 7-zip.
http://www.rarlab.com/download.htm
or
http://www.7-zip.org/download.html
Right click on File 1 of 3 : InDesign_8_LS16.7z [1.9 GB]
Then extract the file and then open extracted folder and run setup.exe .
It will install InDesign CS 6.

What options do I have if Best Buy doesn't honor what they sold you . . .

This is my first time ever to post, but I am at wits end and hoping for help from the community. I have been trying to resolve this issue for 6 months. Here's my situation.
My daugher is on her grandparents Verizon plan. Let's name her line B. I am autherized to purchase on the account. My daugher's phone was lost and she needed another one for security reasons. I called around to the Best Buys that we'd be near while travling and found one close by with the phone she wanted. The representative was excellent. Very very helpful and went the extra mile. He told me all about the edge program and how we were only going to pay an extra $10 a month for 2 years because we'd receive a $25 monthly credit. Then after 2 years we could surender the phone just pay taxes and upgrade the phone. The Best Buy representive called for apporval to make sure he could use a upgrade from line A for my daughter line B and still receive the edge. So he double checked to make sure everything would be seemless. This occured Oct 24, 2014. After the first bill it was all but seemless!!
So in November I went to Best Buy, they sent me to Verizon, I went to Verizon, they sent me to Best Buy, Best Buy sent me to another Verizon and spoke to a supervisor. I was shown the error in Best Buys transaction. Best Buy upgraded line A to the edge but since there was no smartphone attached to line A, we did not recieve the $25 credit. Verizon sent me back to Best Buy and said Best Buy need to honor what they sold me. I went back to Best Buy close to my home. That Best Buy told me only the Best Buy I bought it from could help me. I had to call them because they are 5 hours and 6 minutes from my home. It took a few more calls before I spoke the mobile manager and he was going to investigate. Then it was the holidays and he didn't get back to me. I completely understood,. I called he and he said he hadn't forgotten me. Finally in December he told me he met with Ashley the Verison's Best Buy representive. According to him a Best Buy mobile supervision they would going to credit the account $50 for Novemeber and December. After that point we'd see the $25 edge credit. He said he'd forward me the email. I never recieved the email. I drove the 5 hours and 6 minutes to the store and he was off that day, but left a message for him to call me and please forward the email. No phone call, no forward email. So I called again, he was on vacation and wouldn't be in until after his vacation mid January. I was hopeful, but no credit on the bill in Jan 2105. I spoke to him again after his vacation and he promised to forward the email from Verison. Now it is Feb, still nothing, no email, no credit, no follow-up. I drive back there and had to speak the a store Manger, because the mobile manager has now been promoted to another area and he is off that day. The manager assures me the promoted moblie manager will contact me. But he doesn't. I call the store manger and he has the promoted mobile manager call finally me. The promoted mobile manager asks me for a copy of the bill. Fine, I get it to him. I'll have to fax it or mail it, but I would get it to him. Then the bill comes in with a $50 credit!!! Yay, I think they have it resolved, nope. April bill comes in no $25 edge credit.
I call the new mobile manager, poor soul, he doesn't know the situation. He took my information and meet with Ashley from Verizon. He calls me back, wow, he calls me back!!! I am so thankful. Then he starts talking about Best Buy in the third person! He doesn't know what "they" told me. When I bought the phone "they" put it on line A, then "they" transferred it to line B. He's referring to his Best Buy representative in the third person. Talking about me buying the phone's contract for $600 plus dollars. I started to see red. So I ended oiur conversation to collect myself and called him back. Poor buy! Next conversation he explains that I need to put a smart phone on line A. I can buy a new one, use an old one, whatever, but line A needs a verison smart phone on it. He doesn't know why the promoted mobile manager didn't tell me this before. But since he didn't I'm out at least $150 that no one is willing to refund me. If I give line A the iPhone from line B, I won't have a phone for line B, unless I have one or buy a new one. He was kind enough to agree this was no fault of my own, but that of the Best Buy representive sold me the first time and the promoted mobile manager for not communicating the situation. So this is Best Buy's solution - grandpa who never wants more than his ancient flip phone has to get my daughers iPhone, my daugher get no phone or I have to buy one, and I'm out at least $150 (or more depending on how long this takes to resolve). I didn't even ask but I am sure the iPhone at some point must be surendered. The store manager is aware of the situation and he will call me tomorrow, or will he????
So, do I just accept that they made a mistake, they can't honor their deal because it is a contract with Verison and I have to pay for it? I feel helpless and frustrated. We're under contract for another 2 years.

Hello nvtrev,
It can be difficult to keep track of all of your belongings while traveling, and it is discouraging to hear your daughter may have lost her phone during travel. While things certainly seemed to have gone awry, I’m glad to hear that your initial experience purchasing a new phone for your daughter was pleasant.
When our customers come to us for phone purchases, they should trust that we are able to communicate with their carrier’s systems to process a phone purchase seamlessly. It certainly seems that we may have missed something during your upgrade, causing you to miss out on the billing credit and that you’ve put forth a valiant effort to try to find a resolution to this issue.
As I am sadly not equipped to personally take a closer look into this issue, could you please share with me the store location and any first names of managers you have been working with regarding these concerns? With the store location and manager names, I would be delighted to reach out to the store’s leadership to better research this experience to see what options we may have for you.
I look forward to your correspondence!
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

One thing I miss is being able to have different "vibrates' for different events.

One thing I miss is being able to have different "vibrates' for different events. My BB 9700 allowed me to set short/medium/long lengths and one/two/three vibrates. It would be great to get these back on the BB Z10 again.

All BB needs to do is offer the same notification functionality they had in OS 7.1 (I say 7.1 as they gave you control over the LED colour as well which was great), and it would be perfect. Notifications on every other platform pail in comparison to what my 9900 could do (and unfortunately the Z10 is included in that list).
I know it is a new OS but it isn't likey they don't know what they need to offer.
Hopefully it comes sooner than later as this is one of those 'key' BlackBerry experiences which has been lost as part of the 'upgraded' OS.
BB-past: 9000>9700>9800>9780>9810>9900>Z10>Q5

What VIs do not have block diagram?

Hi,
I'm studying for CLAD and theres a question in the CLAD Topics details about what VI do not have block diagram?. I read in help that polymorphic VIs don´t have Diagram Block or Front Panel ( Labview help / Creating Sub_VIs). However, I can see that if I make double click in a polymorphic VI, for example, Read Key.vi or DAQmx Timing.vi they have front panel, moreover, they have a diagram block, so I am missing about that......
I know too that VI express do no have diagram block or front panel, the have a configure window. If I select open the front panel option, the VI express changes to Sub-VI and I have access to front panel or block diagram. So I think VIs express are those VIs that do not have diagram block. Am I right?
Anyway, there a doc or paper that give me information about this topic?
Thanks for the anwsers....
Solved!
Go to Solution.

The fact that controls have the .ctl extension does not mean that they are not a VI. You could rename a .ctl file to have a .vi or .caribbean extension and it would still work the same.
LabVIEW considers them to be VIs and displays then in the All VIs in Memory property and other places.
Incidentally, looking at the help for the VI Type property shows the following:
Indicates the type of VI. Invalid VI type, Standard VI, Control VI, Global VI, Polymorphic VI, Configuration VI, SubSystem, Facade VI, Method VI. LabVIEW returns the invalid VI type value for invalid VI references.
LabVIEW returns the SubSystem value for subVIs for the LabVIEW Control Design and Simulation Module that you can place only on a simulation diagram.
The Configuration VI type is not supported.
The last two are both used for XControls and both have diagrams.
Try to take over the world!

HT1926 Updating to latest version of i tunes but stopped by this error message MSVCR80.dll missing, what can i do?

Updating to latest version of i tunes but stopped by this error message MSVCR80.dll missing, what can i do?

This happened to me today as well post installing the latest version of itunes. I did a search on google for the error and came across a recommendation to :
Note: Start Windows in Safe Mode to complete any of the following steps if you're unable to access Windows normally due to the msvcr80.dll error.
If, and only if, you're receiving the msvcr80.dll is missing error when you open Apple iTunes, do the following: (skip this step if your msvcr80.dll error is occurring with a different program)
Uninstall from Windows the following five programs in this order: iTunes, Apple Software Update, Apple Mobile Device Support, Bonjour, and finally Apple Application Support. If you have iCloud, remove it as well.
Uninstalling these programs in Windows is done from an applet in Control Panel called Programs & Features (in Windows 8, 7, or Vista) or Add or Remove Programs (in Windows XP).
Note: Songs and playlists in iTunes will not be removed when you uninstall the iTunes program or any of the other, already-mentioned Apple programs. If you'd still like to back them up, they're usually located in the My Music folder in Windows.
Download the latest version of iTunes from Appleand note the location you're saving it to so you can find it once it's done.
Run the iTunes installation as an administrator. If you're not sure how to do that, see How Do I Open an Elevated Command Prompt? for help. That procedure shows you how to open the Command Prompt program as an administrator, but the steps are essentially the same for anything, including the iTunes installation package you just downloaded.
A general overview of removing and reinstalling iTunes can also be found here on Apple's site but the above procedure seems to work better in this particular situation.

My iphoto photos are missing, what should i do?

hi
my iphoto photos are missing, what should i do?
can anyone help me please.

There are 9 different versions of iPhoto and they run on 9 different versions of the Operating System. The tricks and tips for dealing with issues vary depending on the version of iPhoto and the version of the OS. So to get help you need to give as much information as you can. Include things like:
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- What version of the Operating System.
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- History: Is this going on long? Has anything been installed or deleted? - Are there error messages?
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- Anything unusual about your set up? Or how you use iPhoto?
Anything else you can think of that might help someone understand the problem you have.

All of a sudden my desktop apps and files went missing.what is the cost of the problem

all of a sudden, my desktop applications, (i mean the whole applications and files,document in my desktop), went missing .what could be the cost of the problem?

all of a sudden, my desktop applications, (i mean the whole applications and files,document in my desktop), went missing .what could be the cost of the problem?

My iphone was stolen and we actually recovered it! Is there a way I can tell what the thief might have looked at in the interim? I know about hitting the home button twice to see recently used apps, but what if they then swiped to close them? TIA

My iphone was stolen and we actually recovered it using the find my iphone app! Is there a way I can tell what the thief might have looked at in the interim? I know about hitting the home button twice to see recently used apps, but what if they then swiped to close them? i just want to know if this <bleep> was looking through my private info. TIA

Sorry marcia,
There is no way to tell what activity went on on your device when it was out of your hands.
Sorry,
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HT1296 what if you dont have a computer to download iTunes then how can i restart my iPod?

what if you dont have a computer to download iTunes then how can i restart my iPod? because my iPod is telling me to hook it up to iTunes but there is no way for me to do that if i cant download it on a computer i dont have..

You need to connect the iPod to a computer with iTunes and an internet connection and restore via iTunes
iTunes: Backing up, updating, and restoring iOS software

Promised Discounts MISSING - What recourse do I have?

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