PSE-8 crash with loss of internet connection

PSE crashed when I temporarily lost an internet connection. Now, when I try to restart PSE (even after rebooting the computer and modem), the PSE welcome screen appears and says "gathering user data" but it never completes that task. If I click on "Organize" or "Edit" from the main menu while it is supposedly gathering data, I receive a message that PSE has crashed and a trouble ticket will be sent to customer support. Is this something I can fix from my end?

See this FAQ:
http://www.johnrellis.com/psedbtool/photoshop-elements-faq.htm#Reset_the_Organizers_online _services

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Hi @BMATH
Thank you your query.
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Please call our technical support at 800 474 6836. If you live outside the US/Canada Region, please click the link below to get a support number for your region.
World Wide Phone Support
Best of Luck!
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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Launch the Console application in any of the following ways:
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Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting.
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Still in the Console window, look under User Diagnostic Reports for crash reports related to the process. The report name starts with the name of the crashed process, and ends with ".crash". Select the most recent report and post the contents — again, the text, not a screenshot. In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.) Please don’t post shutdownStall or hang logs — they're very long and not helpful.

Anyone having trouble with IMac dropping internet connections? inter

My IMac is dropping my internet connection?
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george

I too have this problem but I've had it for about 2 years. We used to think it was because I was on wi-fi and I was getting interference. I moved the modem closer and that didn't help. Then my ISP kept telling me it was my Dlink modem so I chucked that modem out and went with my ISP's modem. That didn't solve the problem but at least my ISP couldn't blame it on other equipment. I then moved the modem right beside my iMac and I was still loosing the connection while on wi-fi. I got so fed up that I have hard wired my iMac right into the modem and it's still happening. Ive had my cable company out here a zillion times trying to trouble shoot this. They changed all of my cabling from the road to my house and from my house to the computer. They gave me a new modem and then they gave me another new modem but a different brand. I'm still dropping my internet connection every few minutes.
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PSE-8 crash with loss of internet connection

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