PSE8 Backup/Synchronization not working for more than a month

1. Reconnecting files shows that a file is not connected; however, no file is listed. How do I find missing file's properties.
2. Backup/synchronization preferences works fine.
3. I can select one or more or the whole catalog.
4. The twirly icons show next to the album(s) for a second or show but then the synced icon remains in album/albums.
5. I click OK and after the hour glass shows a while, it finishes.
6. I click on icon and see that sychronization is on.
7. If I check (unsynced items, synced items, or items marked for sync) it shows nothing and says that none of those choices matches.
8. I have repaired and reindexed countless times (never has there been a "repair" problem.
9. I click on optimize and that works.
10. After that I notice "generating thumb nails" and the twirly thing moving. I've let it generate thumbnails for more than 24 hours and it's still going.
I have spent countles hours during day and night, and I can't get it to work.
I noticed that someone wrote that he had a similar problem that began with his using the IPAD. And I started using the IPAD also, but I couldn't sync my files with photoshop.com before that.
Customer service and Help provides me with no answers. What should I do?

Hi clairenanak:
Sorry to hear about the troubles.
On your #1, you may have disconnected files of media types that are not visible. To ensure that all media types are visible, go to View > Media Types, and check any items that are not currently checked. Then try the Reconnect.
As far as backup/sync not working, disconnected files can stop sync from working.
After resolving the disconnected files issue, let us know if sync is not working. We may need to look at the sync log to determine why.
As for the Organizer constantly generating thumbnails, this could indicated that you have many files, for example 10,000, in your catalog.
If you have many files in your catalog, then you may need to just wait for the process to finish.
It may also indicate a problem with the thumbnail cache that can't be repaired by the Optimize command.
You can manually reset this file by doing the following:
Determine the name of your Elements Organizer catalog.
The name of the catalog appears in the lower-left of the Organizer.
    Alternatively, you can open the Organizer and then click File > Catalog. The name of the catalog will show in the list at the bottom with " [current]" after it.
Close the Elements Organizer.
Navigate in Windows Explorer to the folder that contains your catalog. Here are the default locations:
   Windows 7 or Vista: C:\ProgramData\Adobe\Elements Organizer\Catalogs\<CATALOG NAME>
Click Start, type "%ProgramData%" (including the quotation marks) into the Start Search, and then press Enter.
Open each folder in the above structure until you have opened the catalog folder.
   Windows XP: C:\Documents and Settings\All Users\Application Data\Adobe\Elements Organizer\Catalogs\<CATALOG NAME>
Choose Start > Run, type "%AllUsersProfile%\Application Data" (including the quotation marks) in the Open text box, then press Enter or click OK.
Open each folder in the above structure until you have opened the catalog folder.
   NOTE: Replace <CATALOG NAME> with the name of the catalog that you determined in Step 1 above.
There should be a file called thumb.5.cache, which is the thumbnail cache. Delete this file.
The next time you open the Elements Organizer, the thumbnail cache will begin to rebuild. This may take some time, depending on the number of files you have in the catalog.
HTH

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