Purchase of appliances on backorder

On August 26, I purchased a washer and dryer in store and was told that both items were currently on backorder and would not be available for delivery until after September 21. Since it was an in-store purchase, I was not sure if there was a way I could contact someone with the purchase information to see the status of the backorder or whatnot. While doing some research on the purchased items I noticed that it is showing the washer I purchased is no longer available from Bestbuy.com in the area I am located and didn't know if this also affected my already-placed purchase. Please let me know if there is any information you need on the purchase in order to help me. Thank you!

Hello llamamuffins,
You ask some really great questions! I apologize for any ambiguity with which you may have been left about who to contact about the status of your order. We strive to provide superior communication so that you know what to expect as part of a service, so I regret that we didn't live up to that for you.
In looking into your order, I note that everything appears to be on track for the delivery to be within the time frame you indicate. There isn't a product availability issue for your order and you need not anticipate that there will be any before your new laundry appliances are delivered. Should you need us to look into the status of your order in the future, you may reply to this message or contact the store where you placed your order for an update.
I've very grateful that you took the time to write to us with your concerns.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
Private Message

Similar Messages

Sorry does not make up for this purchase!

Since corporate wouldn't give me an email to send this to, I'm posting this here.
Original-Recipient:{removed per forum guidelines}
Final-Recipient: {removed per forum guidelines}
Action: delayed
Status: 4.4.7
Will-Retry-Until: Sat, 10 Jan 2015 21:20:31 -0600
X-Display-Name: .info
---------- Forwarded message ----------
From:
To: <[email protected]>
Cc:
Date: Thu, 8 Jan 2015 22:20:28 -0500
Subject: Fwd: Elite and Irate Customer
---------- Forwarded message ----------
From:
Date: Mon, Jan 5, 2015 at 2:02 PM
Subject: Elite and Irate Customer
To: [email protected]
Hello,
I'm a customer that wanted to bring to your attention the lack of customer service I've received from the Best Buy store at your Tri-County location, here in Ohio. On the 14th of November, I walked in the store to buy an open box electric stove that was advertised on your website. Your website clearly stated that one was in stock at the Tri-County location. I called the store and spoke to a representative prior to my arrival at the store to confirm that this information was accurate and the rep simply told me yes it was, if it says it one the website then to go off of that.
So I went to the store to purchase the stove and was unable to find it. I had several associates help me look for it and nobody could find it and the managers determined that it wasn't in stock. Since it was a Best Buy mistake, the manager offered to give me the new version of the stove for the same price, which saved me a little money. As I'm patiently waiting for the final word from one of the managers, I start looking around for other things I may possibly want to buy and I come across an open box french door refrigerator, so I decide to purchase that as well. Nothing was wrong with it, except for a couple scratches. Keep in mind that this is nearly a couple weeks before thanksgiving, where I had nearly 30 attendants. I just bought a dishwasher and microwave from lowes and wanted to have my complete appliance set on display just in time for Thanksgiving.
When the items arrived at my home, a couple days before Thanksgiving, I was relieved that I received them on time. For the most part, the delivery crew was acceptable, except for the fact that they broke a light switch on the wall as they were trying to move the refrigerator in it's place. They told me about it and I told them that that was okay and that I was just happy that I received my appliances. As anyone else would do, I waited for the fridge to get cold before I put the food back in and when it came time to do so, I noticed that the middle flap between both french doors was broke. It's a bit deceiving because if you just look at it you can't really tell, but after opening and closing it a couple times, you could easily tell that it was broken. So I called Best Buy that same day and told them of the problem. I asked them if they had that part at the store, so I could just come in and get the replacement. Note, that on the appliance defect report this was not listed, so I'm assuming it was damaged during delivery or was overlooked. I mentioned this to the manager. He said, that the item had to be special ordered, so as disappointed as I was that my fridge would not be fully operational for thanksgiving, I said it was okay and he told me that he would call me once it came in. To give you a better idea of what my family is experiencing, we don't use the left door on the fridge.
2 weeks go by and I still haven't received a call, so I decide to call and check in for an update. An associate tells me that the item just came in yesterday and that he would call me back in a few minutes to schedule a repair. I don't receive a call that day, so I call best buy back a few days later. Again, I speak to the same associate and he tells me that the item never came in and that the manager was just going to give me a new fridge instead. So I call your corporate office and speak with an associate and he says that he will get to the bottom of it and help me set up the delivery.
Well on the day of the delivery, which was a Saturday, I was told that it would be dropped off sometime between 3 and 5 in the evening, or something in that timeframe. What do I do? I empty out my fridge and clear a path for the delivery personnel. It being a Saturday, I had plans and I haven't received a call from anybody. So around half past 5, I start putting the items back in the fridge, as well as move the furniture back in place. Keep in mind, this is no easy task. I have a 4 bedroom home and a family of 5, so yes, I have a lot of furniture and a fully stocked fridge. This probably took at least 2 hours to get everything cleared and to put it back in place when I found out they were not showing up.
I then get a call at 15 till 6 from the delivery crew telling me that they were on there way. Surprised and irate that they are now calling me, I have to refuse the delivery because we we didn't have time to wait around since we already had plans for the night. I get another call from a Best Buy associate trying to reschedule and I told them that I've had enough of their dealings and that I would let corporate handle it and through corporate I would see that a proper delivery would then be scheduled.
Well this morning I saw on my phone that I have several missed calls, as early as 6 in the morning from Best Buy delivery stating that I am suppose to recieve my fridge in the morning and I was there 2nd stop. I call the guy and tell him that I was unaware of the delivery and that I would give you guys a call today to schedule the appointment. I intend to call you after I send this email regarding that.
So in all, I've probably been on the phone with Best Buy personnel at least 10 times and several hours. I spoke to several associates, including 3 different managers, 3 different delivery crews, and a rep from your corporate office once. I think it's safe to say that this has been a total nightmare and saving a couple hundred dollars does not make up for it. I wanted to reach out to you because as an educated consumer, who also happens to be an elite Best Buy member, I can firmly say that because of this "Nightmare" I will not be buying any more appliances from your store and you would be lucky if I bought anything else from the store. You do have some pretty good deals on games and movies though, so I may continue to do that.
Please take this information and utilize it accordingly, obviously, this is not how business should be ran and I know this isn't the first time something like this has happened. The exact same thing happend to my friend a few years back from a different store.
V/R,
Member ID: {removed per forum guidelines}

Hello penningtonj,
While it's great to hear that you seem to have received new inbox units at open box prices due to your experiences, it certainly sounds like the delivery portion of the experience could have been vastly better for you.
I'm glad to hear that the oven is working well for you, and I'm truly sorry to hear of the difficulties you've experienced with the open box refrigerator. Our open box items should be thoroughly inspected and marked accordingly for its condition or any missing parts or accessories. It is disheartening to hear that a damaged part may have gone unnoticed. With that said, it's awesome that the store has offered to replace it.
We strive to ensure our deliveries are seamless and hassle-free. Given you have a sizable family, I know emptying a refrigerator is no easy task, as I grew up in family of a similar size, and should the refrigerator have to be emptied for any reason, it was a bit chaotic! It is regrettable to hear that the delivery team was late, and that they failed to contact you sooner to let you know of their delay. Furthermore, it is strange that you may not have been aware of (and thus completely unprepared for) the rescheduled delivery. I can understand how this would be concerning, and further aggravating.
I sincerely apologize for the continued hassle you've experienced with purchasing these appliances. With that said, it appears that you are currently scheduled for delivery on 1/28/15. You should receive a phone call the night before to provide you with a time frame of when to expect them. If you should have any questions or concerns, please feel welcome to reach out to me!
Respectfully,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

Awful Experience with Delivery and Installation of Appliances from BBY

I went to the Best But in College Park, MD on 02 March 2015 with the intention of buying an appliance suite (refrigerator, range, and dish washer). A sales associated assisted me promptly upon entering the store, and I let him know what I needed to purchase and that I would need delivery, installation, and haul away for all three items. He stated that the delivery, installation, and haul away was included with the price of all three items, and we scheduled my initial delivery date for 13 March 2015.
The evening before my delivery, 12 March 2015, I got a call from the Geek Squad giving me a three hour window they would be there to deliver and install my items. In going over the order with the representative I asked if the same crew dropping off the appliances would be installing the plumbing for the dishwasher. Contrary to what I was told in the store at the time of purchase, the representative on the phone notified me that a dishwasher installation was not sold to me and the following day the only thing the crew would be doing is dropping off the dishwasher. She then instructed me to call the store to see if there was any adjustments that could be made that would not change my delivery date the following day.
So, I call the store and explain what is going on to the representative in customer service. He instructs me that he cannot add the installation on to the order for the next day because the route has already been made and the warehouse told him its too late to change. So, instead he, in conjunction with his manager, said he can add the dishwasher install for a later date that I was available, but the delivery of the range and the refrigerator would remain for the following date. After about 45 minutes we work through the kinks and he lets me know he will call me back the following day to give me a solidified date and time that the dishwasher can be installed.
So, the following day comes and the time frame for my delivery and installation of the range and refrigerator comes and goes without hearing a word from Best But or the Geek Squad. So, I call customer service and the rep I'm speaking with lets me know that whatever the in-store rep did over the phone the following night put the entire order into reschedule and nothing would be delivered to me that day. Imagine my frustration because I've taken off from work to take possession of appliances that AREN'T GOING TO SHOW UP. Immediately, I hang up with customer service and go into the store where I originally purchased the appliances. I was told it did in fact get pushed into reschedule and my only option was to reschedule the delivery AGAIN. After working with both the rep and the General Manager in-store I was able to get the delivery rescheduled for 23 March 2015 with the dishwasher installation added to the order for free since it was an error caused by a Best Buy employee.
On 21 March 2015, I got the calls from the automated system giving me my three hour window the installers would be there on the 23rd of March to install my items. On 23 March 2015, the crew with the refrigerator and the range showed up first. They asked me to come to the truck upon arrival because there was some issue with the refrigerator and they wanted me to see it before they unloaded it and brought it up to my home. The refrigerator of course shows up badly dented on the door, so I refuse it because I haven't gone through all of this to take possession of a damaged product. The delivery man let me know that if I did take possession of it, they would offer me some discounts because it was damaged. I said no thanks and he called customer service for me to speak with a woman at the warehouse about the damaged product. The woman at the warehouse said she was going to check their inventory and call me back within a few moments to reschedule a new unit to be sent out. They install the range without an issue. Next, the dishwasher team shows up and that goes off without a hitch. Of course, I didn't hear back from anyone at the warehouse at all that evening to reschedule the delivery of a new refrigerator.
All in all, this has been a HORRIBLE experience with Best Buy. As a loyal Elite Status Rewards Zone customer and a former employee of the Best Buy in College Park, MD, I can say after this appliance experience, Best But has lost a lifelong customer. The level of customer service I received was sub-par and their attempts to correct an issue that started with their employee giving me improper information about installation being included in the price of all the appliances made the situation worse. I ended up returning the refrigerator because I refuse to wait any longer or go through anymore drama in order to take possession of something I paid for twenty days ago and can't receive because of Best Buy's inability to get their act together. I ended up purchasing a refrigerator from Sears immediately after cancelling my order for the one from Best Buy and it was delivered next day and damage free.

Hello canbro34,
The purchase and delivery of new appliances should be exciting and fun and not result in the kinds of tribulations that you describe. Our representatives should ensure that you have everything you need for a successful delivery and installation and I was surprised to read that the did not. I apologize for your having to cope with this frustrating experience.
I was gratified to read that the store's general manager was able to work with you to help assuage some of the problems that were created. It was regrettable that the refrigerator arrived damaged, but I was happy to hear that the delivery and installation of the other appliances went smoothly.
Although I understand your reasons, I was dismayed to read that you elected to purchase your refrigerator from a competitor and that this experience may influence your future shopping destination. It is my hope that you will give Best Buy another chance one day soon.
Please know that I am sincerely grateful that you took the time to share your experience with us.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
Private Message

Kitchen Appliance Promotion

On Labor Day weekend, Best Buy had a promotion where if you buy $3,000 in kitchen appliances you get $300 in best buy gift cards for free. I purchased four appliances and spent more than $3K. When the appliances were delivered, we learned the refrigerator was 1/8" too large for the space in my kitchen because my wall is slightly slanted. Oops!
I returned the refrigerator and called customer service because I knew this return would cause me to lose my promtional gift cards. The person I spoke with said they would honor the promotion if I purchased a new refrigerator. The fine print on the deal doesn't say the items need to be purhcased as one order, although I do understand this was the intent of the deal but I was happy to learn BBY would offer an exception because of my circumstance. This person transferred me to somoene else, who transfered me, who transfered me. After an hour and a half, someone transferred me to the customer service line, as if I had just called. When I got through to someone, I realized 1.5 hours had passed and I couldn't spend more time on it.
I had appliance installation scheduled for the following week. But because of my phone experience, I decided to cancel the installation. The installation was cancelled, but the refund of the payment I made was not processed. A week later, I had to call again and wait for 45 minutes to get the refund for the installation processed.
Then I told the customer service person about the refrigerator and promotional gift cards. I believe I am entitled to $200 in free gift cards because I ended up spending $2,900 on the two orders. Both orders were placed within the timeframe of the promotion. The person on the phone was so nice and helpful. It was such a reflief to have someone understand what I had gone through over the past week. Her name is Megan (removed per forum guidelines). She called my local store to see if the manager would process my promotion. He agreed but said I need to come in after the replacement refrigerator had been delivered. The refrigerator delivery was scheduled 1-3pm on Saturday. I was going to come in to the store after this. The delivery guys came at 3:45 and didn't call to say they'd be late (nor apologize for being late). Because of this, I couldn't come in to the store to process the promo. I called the store and explained what happened. The person who answered the phone said the store manager would call me later that evening to discuss. The call never happened. I have dealt with Best Buy for approximately 6-8 hours over the past week. I can no longer spend any time or energy dealing with this. I have been charged for the $300 in promotional gift cards I received. I have not used these gift cards. I believe I am entitled to $200 in promo gift cards. I bought the replacement refrigerator from BBY (instead of a competitor) in good faith because the agent said they would honor the promo. Now I'm a bit stuck. Can someone assist? I'm very sorry for so many words, but this was quite an ordeal. I'm not looking for something that I do not deserve, just looking for the promo I earned.
Thank you for reading.

Hello lafayco,
Our Labor Day sales were quite impressive this year, especially with our appliance sale we were advertising. I’m glad that you took full advantage of this, but I’m disappointed to hear that something went terribly wrong in the process. Goodness knows that mistakes pop up when you least expect them to, so I’m sure you were bummed to find that your small measurement error has caused such a large unforeseen problem. I’m sorry for any frustration this has caused while you tried to sort this out on your own.
As I want to see how I may help, I pulled up your account via the email address used to register for the forum, and I believe I figured about what happened. While your original order was over the $3,000.00 needed to receive the free $300.00 gift card, your pre-tax purchase price dropped below $2,000.00 after the original fridge was returned. As our sale required the purchase to stay above that minimum amount, your order was then appropriately charged for the $300.00 bonus you received.
It seems that there may have been a miscommunication between us if you thought your second online order was supposed to qualify for this promotion in conjunction with your first though. Unfortunately, there are two reasons why this isn’t the case.
1) All the appliances must be purchased underneath the same online order number or on the same in-store purchase.
2) The second purchase was made after the Labor Day sale concluded.
However, I’m seeing some possible inconsistencies notated on your account, and I can understand how this possibly led you to believe that your second online order qualified you for the free gift cards. While I cannot guarantee you a different outcome, please know that I’m looking into this on your behalf, and I hope to have some concrete answers for you within the next day or two.
I greatly appreciate your patience, and I’ll be in touch soon.
Thank you,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

Design Question - Multiple Sites

I have a WLC 4402(25) at my main site. It has been working great. I want to expand my wireless to eight other sites. Should I purchase WLC appliances for all of them? Is there a good design guide for the WLC?
--Patrick

Hi Patrick,
Depending on the size and scope required in the other sites you may not need a WLC at each. Look into H-Reap which is designed to expand Wireless to remote offices;
Hybrid Remote Edge Access Point (H-REAP) is a wireless solution for branch office and remote office deployments. It enables customers to configure and control access points in a branch or remote office from the corporate office through a wide area network (WAN) link without deploying a controller in each office. The H-REAP access points can switch client data traffic locally and perform client authentication locally when the connection to the controller is lost. When connected to the controller, H-REAPs can also tunnel traffic back to the controller.
H-Reap Design and Deployment Guide
http://www.cisco.com/en/US/products/ps6521/products_tech_note09186a0080736123.shtml
Hope this helps!
Rob

How to get cisco show and share

Hi,
I have a DMM with version 5.2 and saw that on my licesing I have show and share. But how do I install show and share? Can I install it on DMM server?Do I need to install it in another server? Where can I download it? I think the show and share installation is called SS-5.2.0.20.iso, but I do not found it on cisco support download section.

Mario,
Show and Share(SnS) is an Appliance just like your Digital Media Manager (DMM).
You have to purchase the Appliance from Cisco or a Cisco Partner. Then you have
to purchase use licenses for Authors etc... The Appliance software is not separate
from the hardware and is not downloadable.
Please contact your Cisco Sales Rep or Account for further explanation and they
can assist you with your companies needs.
Thanks!
T.

Missing points + error when attempting to report them with form

Heya, I made a substantial purchase (multiple appliances) on the website on June 15 and the points aren't showing up in any way (pending or other). When I try to fill in the form for missing points, I get this message "The information entered doesn't match our records. If the purchase was made in the past few hours, please try again later.". And, obviously, the purchase was made many weeks ago, so that's not the problem. Where do I go from here? Thanks.

Good afternoon jblob, and welcome to the Best Buy forum,
After looking over your information using the email address you registered with the forum, I can confirm that the purchase in-question is attached to your My Best Buy account. That is why you have been encountering errors while trying to report it as "missing" on BestBuy.com. You will not see points emerge as pending until after the items you purchased have been shipped or delivered, and once those points are pending, they should officially post within 20 days.
If points have not officially posted to your My Best Buy account 20 days after the final delivery or if you have any additional program related questions, then please do not hesitate to send me a private message and I will see what I can do to help. You can send a private message by clicking on the blue button in my signature that is labeled "Private Message."
Thank you for posting and for being a My Best Buy member.

Recommended Design for WAAS in both Data center and Branch Offices

Hi All,
I need to purchase different appliances for WAAS, but before I decide what to purchase, I need to know exactly how I am going to put these devices so that I can know which one to purchase and how the designs will be.
My environment is as follows:
I have two core routers (ASR 1000 series) at Data center, two 6509 switches (expecting to insert the ACE module, and FW module) and the I have access switches which connects servers.
At the branch offices, I am expecting to place ASR1000 series also.
Now, I need to know the recommended designs for these WAAS appliances so that, I can know in advance what to purchase(i.e. how many WAAS CM, Core WAE, and Edge WAE).
Any input will highly be appreciated.
Thanks,

If you purchase the Standard Edition, your license supports:
One installation of Cisco Security Manager on one Windows-based server.
The configuration or management of 5 devices (in the Standard-5 option) or 25 devices (in the Standard-25 option). This excludes Catalyst 6500 and 7600 Series devices and their associated service modules.
If you purchase either the Standard-5 or Standard-25 license, you cannot purchase an incremental device license. Your license is fixed at either 5 or 25 devices.

Header image on our outgoing email is ruined when secured

Our outgoing e-mail all gets a company header image. It's a 650 x 66 gif image that is applied to all outgoing messages right before hitting the ironport.
This header image goes out fine unsecured, but if we secure the message we run into a problem.
When I view the secure e-mail in CRES, I get a broken image link, and the image URL is changed to: cid:[email protected]
Although in the secure e-mail there is an attachment called short_header.gif. If I click on this attachment I see the header image open in a new browser window.
This is NOT what we want. We want the short_header.gif to be in the body of the message, like company letterhead. We were told prior to purchasing this appliance that this was possible. This is why we didn't go with Tumbleweed for secure e-mail, because that stripped the image and sent it as an attachment.
Any idea's how to get this working?

We are sending out the cid: matched to the content-id.
For example, the content id header before the data is:
------=_Part_27139_31810384.1256219199103
Content-Type: image/gif; name="short header.gif"
Content-Transfer-Encoding: base64
Content-ID: <200910229463981>
Content-Disposition: inline; filename="short header.gif"
and the image tag where we refrence this is embedded as:
This DOES work, but once we encrypt the message this breaks for some stupid reason. The CID isn't altered. It just shows short header.gif as an attachment and a broken image link at the top of the screen.
Any ideas?

Delivery Purgatory

I purchased a dishwasher on Friday, 12/12/14 from the Destin FL store, to be delivered locally on the following Monday. The purchase was to include delivery, installation and haul away of the old unit. The salesperson told me that delivery would be between 7 a.m. and 7 p.m., but that I would receive a call on Sunday to establish a more specific time. When I had not received a call by 5 p.m. on Sunday, I began to attempt to contact the store, using the number given. After long waits and being disconnected a number of times, I finally reached a person who said I would receive a call after 7 p.m. that evening to establish delivery. I never received a call. On Monday morning, my attempts to contact the Destin store were never answered. Because the only additional contact information on the website was the e-mail of the store manager and the assistant store manager, I began attempting to contact them by e-mail. I received a return e-mail from the manager that I would receive a call from the store. The call never came. Finally, at about 3 p.m., after missing a day of work and other productive activities, the delivery team showed up at the house and left the dishwasher in the garage. When asked about installation, the delivery person stated that a third party would have to install the unit but had no idea on how to contact the 3rd party or when I could expect the installation. I again began to try contacting the store, by phone, but was unable to reach a party who could give me any more information regarding the installation. I again e-mailed the manager, who responded to my e-mail that someone would contact me regarding the installation issue. He indicated in the e-mail that I had not purchased installation services. I responded to him that I had requested installation and would be happy to pay for it if it had not been properly scheduled at the time of purchase. I am sure that I had requested the installation because the sales person had informed me that the old unit would have to be emptied prior to the time of delivery, in ordered to be “hauled away.” Despite the manager's assurances that someone would call, I never received a call back. By Thursday, 12/18/14, when I had still not received a call about installation, I had it installed by another party. On Friday, 12/19/14, without any prior notice, the Best Buy installer knocked at the front door, with the intention of installing the dishwasher. The installer was informed that the unit had already been installed. It seems to me that over a period of 5 days (Monday – Friday) we could have at least received at least one call or email regarding the installation. I can forgive the poor communication between a Friday purchase and a Monday delivery during a busy holiday period. However, the lack of communication regarding the installation after being assured on Monday by the manager it would be taken care of is totally unacceptable.
I have purchased several appliances from other Best Buy locations in the past and never experienced any problems with scheduling of delivery or installation/haul away.
However, this was my first purchase from the Destin store. I found that communication and execution of the delivery to be essentially non-existent at all levels of staff; from the store manager to the salesperson to the delivery team.

Greetings Tired-in-Destin,
Being without a dishwasher can certainly cause quite the hassle. I'm glad to hear that you chose to shop with us for your appliance, and that this is not your first appliance purchase with us. Typically phone calls are provided the evening before to give you a delivery window.
I apologize if you did not receive this phone call, and if you no one from the store was able to provide it to you during your calls and emails throughout the day. I'm sure this would have been very comforting and helpful in planning your day. I'm glad to hear that they did show up on the delivery date, and apologize if you were not provided the installation and haul away that you expected.
Using the email address you registered with the forum, I was able to locate and review the purchase. Sadly, it doesn't appear that installation or haul away were added to the purchase, and I am truly sorry for any inconvenience this may have caused if you requested these services. I'm happy to find that you were able to get the dishwasher installed. Of course, notifying you in regards to the installation would have been pleasant and helpful for your experience
I'm grateful that you chose to share this experience with us. I hope that this experience hasn't negatively influenced your future shopping destination. If you should have any questions, please let me know.
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

Delivery Fiasco

Hi everyone. Wondering if posting this will do any good. But here goes. The wife and I purchased an entire kitchen appliance package a little over 2 weeks ago. Fridge, Range, Dishwasher, and Microwave. The origonal delivery date was last Saturday, 7/25.2015. 6 days ago, prior to delivery date, we upgraded the range. They found one in another store and stated they would take care of having it on time for the 7/25 delivery date.Saturday morning around 8 AM, a third party delivery\install crew shows up. The first thing they require is a waiver to be signed eliminating their responsibility for any damages during the delivery of the fridge. Of course I declined. Second, the range was not included in the shipment. Third, they could not get the dishwasher out due to engineered flooring blocking the dishwasher. They had no tools to remove a plank so no dishwasher install. So I ended up with only the microwave which in fact was dented on the front. They refused to un-install and return it to the store. After they packed up the Fridge and Dishwasher, I cleaned up the mess they left behind and went to Home Depot for a chisel to remove the flooring. Removed the plank and dishwasher in about 10 minutes. Waited all day for BB to attempt a second delivery, all the while they were trying to find the range. Turns out, they sent the range from the near by store to ATLANTA GA, instead of truck it miles to my store. And of course, the associates as well as the warehouse and store manager had no clue it went to Atlanta distro center. 5:30 Saturday evening, I finally give up and ask if they can just deliver the Fridge, Range, and Dishwasher today. The warehouse manager told me the range would be in today from Atlanta. Well, the email from BB stated delivery would be between 8:30 and 10:30 today. It's now 12:46 and of course no sign of BB and no call to let me know what's going on. I guess as a customer I am to take off work just to sit around and wait patiently for BB to show up when they want to. Missing work. We have no range. Can't run the hot water in the kitchen because that line feeds the Dishwasher we do not have yet and is disconnected. And the best part, when the dishwasher and range does get here via BB delivery, they can't install the range and dishwasher as they are not certified to do so. I would really appreciate it if anyone from BestBuy that is competent could at least give me some idea of when this will end.

I too have had a delivery fiasco and am continuing to live thru the nightmare. After purchasing the same appliance bundle from the BB store in Santee, CA, I scheduled delivery out 3 weeks to ensure a saturday delivery. The night before I got everything ready per ther instructions. An unidentified person called at 8:30 am and said they would arrive in about 30-40 minutes. I got out of bed, removed the remaining things out of my fridge and sat on the couch to watch TV. I must have dozed off because I woke up and it was 11:15. I called the number of the delivery service who contacted the truck. She told me that they had arrived, 'KNOCKED" on my door and since I did not answer, they left. Apparently it never occurred to them to call me again or ring the door bell. Here's where the nightmare becomes hellish. Over the last 3 days, I have spent at least 105 minutes on hold between the delivery people, 855-Best-Buy, the store I purchased the appliances from. 4 of those calls "failed" in less than a minute when some one finally picked up the phone, (I now believe BB programs their phones to do that so they never have to deal with customer calls; 1 call I was on hold over 12 minutes until I could actually speak to a real person. That person said, "I know exactly who you need to talk to," put me on hold and after about 1 minute, the call failed; Tonight, I called 855-534-6129 and spent over 18 minutes on hold before a "Jessica" offered to "Help me". Again, she put me on hold, then I dont know what happened, but I was next talking to "Crystal" at Pacific Delivery service. The lines had be crossed. She said it was immpossible for her to help me and she thought the BB people had already closed for the day. Sure enough, they had closed and no one could help me, I asked for her supervisor but they had already left for the day. There have been other calls, however, after ridiculously long hold times, I finally hung up. The company I work for is probably 4 tims the size of BB and to my knowledge had never received a complaint for unbelievable hold times, failed calls ( the only time my I-phone has ever had a fail call was when I was driving thru rural Wyoming about 10 months ago.. Their claims of excellent customer care is completey false. They practise false advertising and actually mis-lead people when selling the I-phone $99/mo "Protectection plan") Another complaint at another time. I am done with BB. Although is has be a week after the 14 day return policy period, I am going in person to do this. I refuse to support an organization that obviously does not practise what they advertise about customer servvie; Who sub contracts to companies who also have minamal customer service. I won't be sureprised if they put me on hod, some how forget I am there and wait on people behind me and then say, "sorry, we're going to lunch. Wish me luck?

Need help in getting free gb promised

I am posting this on this forum because I have been unsuccessful calling VZW Customer Support. I upgraded 2 lines to iphone 6 on or around 9/22/14. I was promised 1 free gb of additional data per line.....this is clearly stated in writing on the receipts that were included with the phones. I have called VZW support a minimum of 5 times in the past 3 months and still do not have the promo data!!!??? This comment is for VZW Customer Support......if you see this please respond or contact me. Thank you.

This response might be a little out of sequence but yes, I was on the More Everything plan when I upgraded. My opinion of the problem is that I purchased the phones on backorder in September and the phones were not delivered and activated until October. I am guessing the 1 gb free promo was over on September 30th but I was assured that as long as I ordered the phones prior to the end of September I would receive the free data promo. I have attached the 2 receipts that came with the phones and they clearly show at the bottom the 1 Free gb data promo should be applied. At this point I am very frustrated with the process. Please review my account notes to see process and do what you can to help.
Thank you in advance.
Photos of receipts attached:
<<Personal information removed to comply with the Verizon Wireless Terms of Service >>

Why I refuse to buy anything from Best Buy, ever again.

Let me just preface this by saying that I have always defended brick & mortar stores. I enjoy being able to go into a store and compare the look and feel of items. I enjoy being able to talk to someone at the store regarding the items and their experiences. I used to shop at Best Buy for this; however, due to a recent experience I can say I will never set foot into a Best Buy again. This post is more of a warning to people who may consider purchasing from Best Buy, what they can expect to receive in terms of salesmanship, customer service and general experience if they encounter issues.
We were purchasing a new refrigerator and decided to make our first stop Best Buy. There was an open box Samsung refrigerator which we liked. After exploring various refrigerators, we spoke to a sales rep about it. We asked questions about why the item had been returned, if it would be cleaned prior to sale (it was very dirty inside) and how long it had been used before it was returned. We were told it was returned simply because it was too large for the space, that it would be cleaned and it was only used for a week or 2. After debating, we decided to purchase the item. I previously had a Best Buy credit card, so they were able to look up the account info since I no longer have the card.
Fast forward 3 weeks (we were moving and scheduled the delivery out a bit) and the refrigerator comes. The item comes just as dirty, if not worse, on the inside. Also, it arrives with 2 broken shelves and a broken kickplate. Since we needed some form of a refrigerator for our daughter's formula, we plugged it in and planned to use it. I immediately called Best Buy 800 number to schedule a return and the purchase of another refrigerator. We worked through the 800 number and a supervisor at the store to schedule the return and a new purchase. We were informed that it would take 7-10 days for the item to be delivered. They stated that we could use the current one until the new one was delivered... which was great, until later that night we found out that the fridge was not cooling at all. I contacted the 800 number again to see if, due to the circumstances, we could bumped up on the priority of the delivery. I was greeted by a very rude woman who said no.
Needless to say, we purchased a new fridge later that night from Lowe's who delivered it the very next day. I called Best Buy (again) to cancel the order and have the old fridge returned - so the story should end here.
But it gets better!! (Or worse?) The warehouse people screwed up and the return/refund was not done properly. This has led to the credit card company now stating that we owe them money for an item which was returned. I have no receipt since all of this was done over the phone. Citibank (another terrible company) refuses to contact Best Buy to confirm that the item has been returned. Best Buy refuses to contact Citibank to let them know that the item has been returned. Both companies (but this for is for Best Buy) have absymal customer service and refuse to put the customer first and take it upon themselves to resolve the issue. For 2 months I have attempted to get the money refunded and wasted at least 10 hours on the phone.
As I started this post off this is more of a warning than anything. The issue will be resolved soon, I've had to get a new card issued from the bank and the local store will refund my money (they have to have an actual card to refund the money, but they don't need one to purchase the item? Uh, seriously?) We are going to be looking for other appliances soon (as well as other electronics) and I will never purchase from Best Buy again. Amazon and Lowe's is where I will purchase all appliances from in the future. Their customer service blows Best Buy out of the water, their prices are better and they have more knowledgeable staff.

Hello kmschmehl-
I cannot truly express how sorry I am to hear about your total experience with the delivery and subsequent return of this fridge. It certainly sounds as though Best Buy has put you through the ringer and I can absolutely understand your disappointment and anger with us.
While it sounds like some aspects of the purchase and delivery were at least adequate, any opportunity that we had to show you why you should purchase from Best Buy went by the wayside. However, Best Buy is not in the business to provide merely adequate experiences and I am saddened that this is the best we could summon for your purchase. We are capable of better than what we showed you.
I’m glad to hear that you have finally been able to get the assistance you needed to get this refund resolved and make you whole again. In addition, I do hope that you are enjoying the fridge you purchased at Lowe’s. I certainly wish that it had been a Best Buy fridge in your kitchen instead, but I can understand why you chose to go with another retailer.
It sounds like the store has you in good hands once your card arrives and I believe that the reason they need the physical card is that the credit card company requires it to be physically scanned for returns. Hopefully you will not run into any further issues with this refund and it’s my hope that sometime in the future, you might grant us another chance at your business. I will be sending you a Private Message with some additional details as well. To check your Private Messages, please log into the forum and click on the envelope in the upper right hand corner.
Please let us know if you run into any further concerns.
Sincerely,
Bill|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Microsoft compatability with Exadata

Today, we use the following tools/methods for reporting: SAS and all off it's flavors of access, Tableau against Oracle data, excel against SQL server and SSAS cubes.
We are looking into purchasing an appliance to house millions of rows of transaction data for a New Project. It looks like the appliance we might go with is Exadata .
What I would like know is whether SQL server, cubes and Excel work or don't work with Exadata. Like for example:
- how well can we do pass-through for SQL server tables and cubes
- Can excel directly access the Exadata appliance
My point in all of this is to see how we would leverage an appliance in our reporting team.
I appreciate your reply. Thanks!

There are several OSX applications that can read and write Word files:
TextEdit
Pages (Part of iWorks)
NeoOffice <http://www.neooffice.org>
OpenOffice <http://porting.openoffice.org/mac/download/aqua.html>
They should all work for simple documents, but you may have to install MIcrosoft Word for others. Even then, there may be some incompatibilities.

Frequent Best Buy customer--but won't be for long!!

I want to know where I can bring my complaint. I will be looking for a response, and I will continue to post (and I want to make people aware of this, so not just on the Best Buy forums) and call until I receive an appropriate response. I purchased a dishwasher at the Bridgewater Commons NJ Best Buy on July 18th. The dishwasher was a Samsung, the exact one I wanted, but an open box, so it was discounted at about 50% off. I was told it could not be delivered or installed for 10 days, so I said okay, fine, I will wait. At this point, I had been without a working dishwaher for 2 weeks, and you can imagine, with a family of five, I was anxious for one to be delivered. Ten days later, the delivery arrives, and the delivery/installation company says "you may want to check this out, it's got some scratches." I had thoroughly inspected it at the store, and it was PERFECT. There was nothing wrong, and it was deemed to be in PERFECT condition, and WORKING condition by two store employess. I did see the scratches, and they were not huge, so I said that I would take the dishwasher (meanwhile the store had offered to knock off another $50 to $100) and asked the installer to proceed. At this point, he begins to remove my old one, and the new one comes in, and the other installer says "you might want to check this out--there is a broken part inside." The installer recommends I don't install the dishwasher at this point, and so I call Best Buy and ask them what to do. One employee has told me she will put this farther up the chain (to the escallation dept?) and I will receive a call in 2 to 4 hours. I never do. The next day I am travelling, which makes it hard to call the store, be put on hold, get call backs, etc. but I call several times, and speak to Belchan. He is the department manager. He has no idea where the dishwasher is, and asks me what part is brokem (like I would know) and has no idea the dishwasher is even scratched. He tells me there is no dishwasher that is comparable for that price, and so would I like to buy it new for 20% off? At this point I ask to speak to the store manager, but Belcahn says that his store manager will only offer 20% off a new one. Several times I ask to speak to the store manager, but they never put him on the phone; it is like they offer him a full staff of protectors so he will never have to actually speak to a customer. Finally, I decide that the original dishwasher is a great deal, and it is the one I want, and he has offered another $100 off, so I ask to have it installed anyway, and we can just order the part. These conversations have taken course over a few days, and I am now 2 weeks from the original purchase. Belchan calls me back and tells me he tracked down the dishwasher, and it is unsaleable condition, so I cannot have the original dishwasher. He again offers me 20% off a new one. I again ask to speak to the store manager, and he is unavailable, so I ask for a call back. I never receive one. I am now 3 1/2 weeks without a working dishwasher. I have not heard back from anyone at the Bridgewater Commons Store. I will be spending the whole day tomorrow shopping for a new dishwasher (probably at another location) and looking for resolution with Best Buy. My biggest issue, aside from the lack of call backs, and the promise of a working dishwasher at a given price is this: I have purchased a refridgerator, a wahsher and dryer, and a dishwasher all from Best Buy over the course of three months. I have spent A LOT of money there. Would they really want to lose my business?

Hello cpestorious,
Welcome to the forum. Living in a household of five people (could be more if the kid's friends are over) I can completely understand the need to have a good reliable dishwasher. Ours broke down about 2 years ago, and we were unable to replace until 6 months later so trust me when I say, I can completely relate to how frustrated you are right now. It sounds like buying this open box dishwasher has been quite an ordeal, and I'm very sorry to hear no one has been able to offer you a satisfactory resolution.
Using the e-mail you registered on the forum, I was able to locate the order, and I will be looking into this further to see how I can hopefully turn this into a much better experience for you. We truly appreciate your business, and sincerely would be saddened if you chose somewhere else to purchase your appliances. I assure you I will be in contact as soon as I have more information.
Once again, I apologize for any disappointment this may have caused, and you should hear back from us soon.

Purchase of appliances on backorder

Similar Messages

Maybe you are looking for