Purchased a 2011 iMAC i5 500GB from a retailer about a month ago. Did not have any recovery disc.

Had a couple of small issues with some programs, Called Apple Support and after they weren't able to solve the problems, Their answer has to erase the hard drive and reinstall the OS. Only problem was that I am not the original purchaser and when I try to reinstall through internet recovery, being the second owner, there is no record of me purchasing the OS (Lion 10.7). So now thanks to Apple Support, I have a paper weight instaed of a working iMAC. Is there any other way to get an OS back on my machine?
Thanks for any help.

Did you complain to the manager of the store? If I were you, if you are not getting satisfaction from the retailer, complain about them on their FB site, Twitter & write a letter to the CEO of the retailer & snail mail it!

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How can I get an in app purchase that never synced w/ imac onto comp from my old 3g so that i do not have to 'repurchase' for the 4 (2 apps are groove and doodle buddy)?

how can I get an in app purchase that never synced w/ imac onto comp from my old 3g so that i do not have to 'repurchase' for the 4 (2 apps are groove and doodle buddy)?

SO, do I delete the app off of both the old 3g phone AND the imac, then reinstall on ONLY the imac, then re sync? OR, should I delete off computer, repurchase on computer then re-sync with new iphone4? I realize this is kind of roundabout, but the issue I ran into was too much stuff on my old 8GB 3G, and I was stuck on iOS3 FOREVER (couldn't upgrade to iOS4) soooo, I deleted a whole bunch of piddly apps from the phone ONLY, which then allowed me to update to iOS4 (on the 3G). Then, I could sync (which I did, but obviously not everything transferred, b/c when I synced the new 32 GB iphone 4, there are particular apps {doodle buddy and groove, my tap fish...} that are missing the in app purchases, but these are still on the old 8GB 3G). I am so confused....

How do i recover music from old computer. its broken and i did not have the music backed up on any other hard drive.

how do i recover music from old computer. its broken and i did not have the music backed up on any other hard drive.

OK, well, seems like you need to lose the attitude if you really want help.
There are several ways to get music from iTunes on your computer to your device.
The easiest is to sync directly with iTunes by connecting your device to your computer, selecting the device, setting up your Profile pages, and then clicking the Sync button to sync.
First you want to open iTunes and under Preferences>Devices, make sure that you are not syncing automatically:
Make sure that box is checked.
Then follow the instructions in the article below for either your computer or your Mac to set up your Profile pages and to sync your music via iTunes:
WINDOWS IOS SYNC ITUNES 11
iTunes 11 for Mac: Set up syncing for iPod, iPhone, or iPad
You can also directly download music from iTunes to your device by going to the iTunes icon, going to "Purchased", and selecting the items that are not on your device that show a little cloud next to them. Click on the cloud and the music will download.
You might also want to familiarize yourself with your iPhone 5 manual. It has all the answers you cannot find on Google or by trying to just do it by brute force. If you would take a little time to read about your device and how to use it, you might not be so frustruated and unnecessarily snarky to people who are trying to help:
http://manuals.info.apple.com/MANUALS/1000/MA1565/en_US/iphone_user_guide.pdf
Best of luck,
GB

Hi! I'd like to purchase PS and LR, when I processing the payment, I find that my Adobe ID registered under US, However, I living in HK, how to change? can't process the payment being I did not have any ZIP code

Hi! I'd like to purchase PS and LR, when I processing the payment, I find that my Adobe ID registered under US, However, I living in HK, how to change? can't process the payment being I did not have any ZIP code

Hi Ivanlaiwh,
I have been doing the modification regarding your account.
You should now be able to proceed to a new purchase.
Thanks.
Arnaud.

I am unable to drag songs from a shared music library between computers. This was working until about a month ago. I have updated to the newest versions of Itunes on both computers (a macbook and an older Toshiba satellite). I have also rebooted both.

I am unable to drage songs from a shared music library between computers.   This used to work perfectly until a month ago.   I have installed the newest version of Itunes on both computers and have rebooted them, but nothing happens when I try to drag a song to another playlist or another shared folder. Any ideas how to fix this?

Have you:
- Restore from backup. See:
iOS: Back up and restore your iOS device with iCloud or iTunes
- Restore to factory settings/new iOS device.
If a PC
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
or
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8

I have a new IPhone5c and do not receive texts or calls from my daughter's phone. We did not have this problem with my old Envy Touch. Verizon is our provider. Can you troubleshoot?

I have a new IPhone5c and do not receive texts or calls sent from my daughter's phone; I'll call this phone 2. We did not have this problem with my old Envy Touch. Verizon is our provider. Can you troubleshoot? My other daughter has a new IPhone5c too. She receives calls and texts from sent from phone 2. Any tips for remedying this problem?
Thank you.

Turn off iMessage in your phones settings. Apple devices can only use iMessage to other Apple devices.
Turning off iMessage will allow the messages to go as regular text messages.

I recently had to buy a new computer because my other one could not be fixed. I had purchased a lot of music and it was in my iTunes. I did not have iCloud and I would like to have all of my purchased music on my new computer. How do I do that?

I would like to access my music from my account on another devise because my other one crashed. I do not have iCloud and I need this music on my new devise.

Anything you purchased from the iTunes Store can be downloaded again, as often as necessary, as long as it still exists in the iTunes Store.
Read:
Downloading past purchases from the App Store, iBookstore, and iTunes Store

HT1267 my iphone restored automatically, and now i have lost everything, including apps, contacts, texts etc...i cannot retrieve apps from my itunes as my new itunes did not have all the apps, due to rebooting my comp..can someone help on how i can retrei

My phone automatically restored, and now i have lost everythig apps,contacts,texts..i mean everything.... and my itunes does not have anything as my computer had to be reboot,due to a new hard disk...
Can someone help,i really need my contacts back asap....

well i put my phone on charge, when the connect to itunes icon appeared.therefore, resulting in restorage of the phone.
The prompt to connect to iTunes is automatic, but not the restore process. You must manually select restore. There is no automatic restore.
in order to re-download apps, i will need to re-purchase...and i cannot afford the amount,
Read the link I provided. Had you done so, you would know you do not have to re-purchase apps when re-downloaded.
but to be honest, i am concerned about my contacts. which have completely disapeared and i just want them back.
Unless your contacts were synced with a supported address book app on your computer as designed and intended and your contacts were included with your computer's backup, or unless your contacts are available online with a free Apple iCloud account, with a free Yahoo account, or with a free Gmail account with all providing the ability to sync contacts over the air, your contacts are gone.

My imac has a gray screen when waking it up from sleep mode. about 9 months ago, I installed OS X Maverick.

This is the second time this has happened, since installing OS X (9 mos. ago). (I can't recall the fix from the last incident.) Upon waking the pc up from sleep mode, I get a gray screen. Nothing works except using the Command and P & R keys to get to "reinstalling OS X", to no avail. What do I need to do to get it back to normal?
My imac is a 21.5", mid 2011 item.

Those keys do not reinstall OS X. To do that:
Reinstall Lion, Mountain Lion, or Mavericks without erasing drive
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported then click on the Repair Permissions button. When the process is completed, then quit DU and return to the main menu.
Reinstall Mountain Lion or Mavericks
OS X Mavericks- Reinstall OS X
OS X Mountain Lion- Reinstall OS X
OS X Lion- Reinstall Mac OS X
Note: You will need an active Internet connection. I suggest using Ethernet
if possible because it is three times faster than wireless.
COMMAND-OPTION-P-R keys resets the PRAM. OS X keyboard shortcuts.

HT1725 My first time purchasing, downloading and watching a movie from itunes worked fine but the second did not! An error (unknown error 50) kept coming up no matter how often I tried resuming the download or restarting my laptop and internet connection

My first ever purchase and download of a movie was successful but the second didn't download and came up with
"error 50 has occured". I tried downloading numerous times again after checking my internet connection and rebooting my
laptop. Still no luck and the Itunes store have charged me. Any suggestions please?

This error can be quite common:
iTunes Store: "Error (-50)" when downloading purchased content
http://support.apple.com/kb/TS1583

I just bought a album from itunes, but some of the songs did not download. any thoughts?

why don't all the songs download when you buy an album?

Hello camp3199,
I am sure you are eager to download and listen to the album you purchased. If you click on the cloud next to the songs, it should start downloading the track. If the song does not download or is not visible in iTunes, I recommend the following steps.
First, I recommend checking to see if the download was interrupted. You can use the steps in this article:
iTunes: How to resume interrupted iTunes Store downloads
http://support.apple.com/kb/HT1725
If the album does not download after following the steps in that article, I recommend trying to download the album from the list of past purchases. As long as you are signed in with the same Apple ID you used to purchase the album, you will not be charged again.
iTunes 11 for Windows: Download previous purchases from the iTunes Store
http://support.apple.com/kb/PH12491
If you are still not able to download the album, I recommend reporting this issue to the iTunes Store:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Thank you for using Apple Support Communities.
Best,
Sheila M.

Trying to transfer bookmarks from one hard drive to another. Did not have time to back up before swap-in, and cannot run old hard drive as master (new computer is a Dell). What can I do?

Don't have anymore to add. Unsure of steps necessary. Computer does, however see and access old drive when set up as a slave, with the newer HD as the master.

Firefox stores user data in the profile folder. You can copy the data files from the old profile to your current profile. For details on what to copy see https://support.mozilla.com/kb/Recovering+important+data+from+an+old+profile
Another link that gives more details about the profile folder is http://kb.mozillazine.org/Profile_folder_-_Firefox

HT201441 hi just bought an iPhone 5s from a guy, did not have any battery , i got home i charged the phone and it had a code restored the phone and now the phone shows lost and erased! what should i do? I'm in ireland and the phone is verizon

hi just bought an iphone 5s from a guy at the market ! the phone was dead got home charged it and had a lock gone back the guy was gone!i restored the phone and got phone was lost and erased and no other detailes what else can i do the guy said its his phone and its on verizon now but its neverlocked! how can i get this back and working?

You can't get the phone working without the correct password, because the previous owner activated Find My iPhone and Activation Lock. In order to unlock the phone you would have to ocntact the previos owner of the phone. Unfortunately, this is the only way to get it working again.

I purchase this macbook at a yard sale. did not come is os disc. i can not get the system preference to open up an operate to change desktop and remove old accounts. any suggestions will be very helpful

hello community, im new to macbook; i purchase this macbook at a yard sale everything seems to be working ok but i am unable to access the system preference in order to change the desktop or remove old accounts. the owner did not have the os disc. does anyone have any suggestions on how to fix this problem.
thank you

If you don't have your install disks you can get the gray install disks by calling Apple StoreCustomer Service at 1-800-676-2775 They can send them to you for about $16 per disk plus S & H. Just give them your serial number and they'll know which ones you need. Which would be $32 for the two disks. With the original disks you also get the iLife that was current when your MacBook was bought included on the #2 disk.
You can order a Snow Leopard 10.6 install disk for $29 as long as you have at least 1gb of RAM and 5gb of free space on your hard drive. http://store.apple.com/us/product/MC573Z/A?mco=MTY3ODQ5OTY

Just got a new imac and my iwork software wont work. I have the serial numbers but after migrating from my old mac running OSX tiger it won't even give me that opportunity. I do not have any discs as this was downloaded. Help

Just got a new imac and my iwork software wont work. I have the serial numbers but after migrating from my old mac running OSX tiger it won't even give me that opportunity. I do not have any discs as this was downloaded. Help

Hi, hopefully you guys can help me out, I just
purchased a G5 iMac to replace my aging dell desktop,
and now i'm more or less completely os x dependant
(I've had an ibook for a few months now). Anyway, I
have a few questions:
1. Does anyone know of a (free) mail notifier tool,
that will alert me when I recieve new pop3 mail? I
used to use AIM for this in windows
The built in email program does sound an alert for new messages.
2. Anyone know of a good (free, again) IRC client?
iChat works well.
3. I noticed earlier that my screen was flickering,
it seems to have subsided for now, but is that normal
to encounter in a new display? It wasn't really bad
flicker, but I could see it.
No idea.
4. I leave my desktops on 24/7x365, will that be a
problem with this iMac? Display shuts off of course
after 30 mins
You could set the iMac to go to sleep after non use. My Macs are
always sleeping when not in use, waking them up takes seconds.
Unlike windoze, never knew if it would be locked up or not.
5. Should I get the extended warranty? I'm usually
against them, but I am expecting this computer to
last me at least 3 years (for $1300 it better!)
before I upgrade, as I got that much out of a Dell
and from what I understand, Mac's do not age nearly
as fast as Windows pc's.
It is well worth the cost. Never know what might happen. Also
it is good insurance for future upgrades. I traded in my G4 tower
purchased two years ago for 75% of what I paid for it. Apple care
transfers, giving the buyer the remainder of your warranty.
Thank you for any help,
-Evan

Purchased a 2011 iMAC i5 500GB from a retailer about a month ago. Did not have any recovery disc.

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